His OS is MS XP Home. He had not updated in forever and was running on SP1. I updated all programs with Microsoft. Since updating, networking seems to work, he is able to send & receive e-mail. But I am unable to access his computer thru Network Places in order to get shared documents and I can no longer access Quickbooks. He is booted off Internet Explorer as soon as he tries to do anything, getting an error message that says there is a problem and it will be shut down.
Spybot and Adaware corrected several problems. His copy of McAfee had expired several months ago. I loaded free AVG. It found several trojans and fixed them along with a worm - Padobot AQ. I'm not sure if it is still lurking. Seems the bigger problem is a virus it found: Win32/Nsag.
I would greatly appreciate any help. At this point I'm ready to rip my hair out.
Here is his HJT log:
Logfile of HijackThis v1.99.1
Scan saved at 4:11:55 PM, on 9/29/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\System32\svchost.exe
C:\WINNT\Explorer.EXE
C:\WINNT\system32\spoolsv.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Java\jre1.5.0_04\bin\jusched.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\WINNT\System32\73390.exe
C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Energizer FileSaver\Energizer FileSaver.exe
C:\Program Files\Sony Ericsson\Mobile\audevicemgr.exe
C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
C:\Program Files\MultiView\MultiView 2000\jsblpd.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\SONYER~1\Mobile\CONNEC~1\CONNMN~1.EXE
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\Program Files\Expertcity\GoToMyPC\g2svc.exe
c:\Program Files\Intuwave Ltd\Shared\mRouterRunTime\mRouterRuntime.exe
C:\Program Files\Expertcity\GoToMyPC\g2comm.exe
C:\WINNT\System32\NMSSvc.exe
C:\WINNT\System32\nvsvc32.exe
C:\Program Files\Expertcity\GoToMyPC\g2pre.exe
C:\PROGRA~1\SONYER~1\Mobile\CONNEC~1\CapMan.exe
C:\PROGRA~1\SONYER~1\Mobile\CONNEC~1\ElogErr.exe
C:\Program Files\Expertcity\GoToMyPC\g2tray.exe
C:\PROGRA~1\SONYER~1\Mobile\CONNEC~1\BROADC~1.EXE
C:\PROGRA~1\SONYER~1\Mobile\MOBILE~1\EPMWOR~1.EXE
C:\PROGRA~1\SONYER~1\Mobile\CONNEC~1\SCRFS.exe
C:\WINNT\system32\wscntfy.exe
C:\WINNT\explorer.exe
C:\HJT\HijackThis.exe
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O2 - BHO: (no name) - {9C5875B8-93F3-429D-FF34-660B206D897A} - C:\WINNT\System32\performent011.dll
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_04\bin\jusched.exe
O4 - HKLM\..\Run: [GoToMyPC] C:\Program Files\Expertcity\GoToMyPC\g2svc.exe -logon
O4 - HKLM\..\Run: [Fast Home] C:\WINNT\system32\svcnvt.exe home
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [PSGuard] C:\Program Files\PSGuard\PSGuard.exe
O4 - HKLM\..\Run: [Mscc] "C:\WINNT\System32\73390.exe"
O4 - HKLM\..\Run: [AdaptecDirectCD] C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Startup: HotSync Manager.LNK = C:\palm\HOTSYNC.EXE
O4 - Global Startup: America Online 8.0 Tray Icon.lnk.disabled
O4 - Global Startup: Energizer FileSaver.lnk = C:\Program Files\Energizer FileSaver\Energizer FileSaver.exe
O4 - Global Startup: Phone Connection Monitor.lnk = C:\Program Files\Sony Ericsson\Mobile\audevicemgr.exe
O4 - Global Startup: QuickBooks Update Agent.lnk = C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
O4 - Global Startup: Remote Print Server (2).lnk = C:\Program Files\MultiView\MultiView 2000\jsblpd.exe
O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\OFFICE10\EXCEL.EXE/3000
O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate into English - res://c:\program files\google\GoogleToolbar1.dll/cmtrans.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINNT\System32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupda ... 7754102140
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftup ... 7830180906
O16 - DPF: {739E8D90-2F4C-43AD-A1B8-66C356FCEA35} (RunExeActiveX.RunExe) - hcp://system/RunExeActiveX.CAB
O16 - DPF: {99CDFD87-F97A-42E1-9C13-D18220D90AD1} (StartFirstControl.CheckFirst) - hcp://system/StartFirstControl.CAB
O17 - HKLM\System\CCS\Services\Tcpip\..\{A15602A2-988E-484E-B1E9-4FE12B37584F}: NameServer = 216.199.54.9,216.199.46.11
O20 - Winlogon Notify: GoToMyPC - C:\WINNT\SYSTEM32\G2WinLogon.dll
O21 - SSODL: DC0DBCDB - {3CA623BE-7B4B-2616-4992-0AF23D0A1709} - C:\WINNT\System32\Qjjjlj32.dll (file missing)
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: GoToMyPC - Unknown owner - C:\Program Files\Expertcity\GoToMyPC\g2svc.exe" -service (file missing)
O23 - Service: Intel(R) NMS (NMSSvc) - Intel Corporation - C:\WINNT\System32\NMSSvc.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINNT\System32\nvsvc32.exe
Thanks,
Tish