Welcome to MalwareRemoval.com,
What if we told you that you could get malware removal help from experts, and that it was 100% free? MalwareRemoval.com provides free support for people with infected computers. Our help, and the tools we use are always 100% free. No hidden catch. We simply enjoy helping others. You enjoy a clean, safe computer.

Malware Removal Instructions

Assistance to remove win32generic bt please

MalwareRemoval.com provides free support for people with infected computers. Using plain language that anyone can understand, our community of volunteer experts will walk you through each step.

Assistance to remove win32generic bt please

Unread postby frates » July 4th, 2012, 4:25 am

I am running Windows 7 Home Premium. I have got this trojan and tried removing it with MalwareBytes, SuperAntiSpyware and Viper and have not succeed. Can you please help me - here is the DDS:

DDS (Ver_2011-08-26.01) - NTFSAMD64
Internet Explorer: 9.0.8112.16421
Run by Alan at 17:49:34 on 2012-07-04
Microsoft Windows 7 Home Premium 6.1.7601.1.1252.61.1033.18.8169.5929 [GMT 9.5:30]
AV: Microsoft Security Essentials *Disabled/Updated* {9765EA51-0D3C-7DFB-6091-10E4E1F341F6}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Microsoft Security Essentials *Disabled/Updated* {2C040BB5-2B06-7275-5A21-2B969A740B4B}
============== Running Processes ===============
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Program Files\SUPERAntiSpyware\SASCORE64.EXE
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Windows\System32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files (x86)\GFI Software\VIPRE\SBPIMSvc.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files (x86)\Common Files\Pure Networks Shared\Platform\nmsrvc.exe
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe
C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe
C:\Program Files (x86)\Common Files\Apple\Internet Services\ubd.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\Program Files (x86)\Linksys\Linksys Wireless Manager\LinksysWirelessManager64.exe
C:\Program Files (x86)\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe
C:\Program Files (x86)\Renesas Electronics\USB 3.0 Host Controller Driver\Application\nusb3mon.exe
C:\Program Files (x86)\Common Files\Pure Networks Shared\Platform\nmctxth.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
C:\Program Files (x86)\iTunes\iTunesHelper.exe
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe
C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files (x86)\GFI Software\VIPRE\SBAMSvc.exe
C:\Program Files (x86)\Common Files\Apple\Apple Application Support\distnoted.exe
C:\Program Files (x86)\GFI Software\VIPRE\SBAMTray.exe
"C:\Windows\SysWOW64\svchost.exe" -k LocalServiceDns
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Program Files (x86)\Intel\Intel(R) Rapid Storage Technology\IAStorDataMgrSvc.exe
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.exe
C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\LMS\LMS.exe
C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\UNS\UNS.exe
C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CCC.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
============== Pseudo HJT Report ===============
uStart Page = hxxp://www.google.com.au/
uInternet Settings,ProxyOverride = *.local
mWinlogon: Userinit=c:\windows\syswow64\userinit.exe,
BHO: Java(tm) Plug-In SSV Helper: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - C:\Program Files (x86)\Java\jre6\bin\ssv.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
BHO: Java(tm) Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
TB: {D4027C7F-154A-4066-A1AD-4243D8127440} - No File
uRun: [Steam] "C:\Program Files (x86)\Steam\Steam.exe" -silent
uRun: [MobileDocuments] C:\Program Files (x86)\Common Files\Apple\Internet Services\ubd.exe
uRun: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
mRun: [IAStorIcon] C:\Program Files (x86)\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe
mRun: [NUSB3MON] "C:\Program Files (x86)\Renesas Electronics\USB 3.0 Host Controller Driver\Application\nusb3mon.exe"
mRun: [StartCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
mRun: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"
mRun: [nmctxth] "C:\Program Files (x86)\Common Files\Pure Networks Shared\Platform\nmctxth.exe"
mRun: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
mRun: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
mRun: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
mRun: [SBAMTray] "C:\Program Files (x86)\GFI Software\VIPRE\SBAMTray.exe"
mRun: [Malwarebytes' Anti-Malware] "C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe" /starttray
mPolicies-explorer: NoActiveDesktop = 1 (0x1)
mPolicies-explorer: NoActiveDesktopChanges = 1 (0x1)
mPolicies-system: ConsentPromptBehaviorAdmin = 0 (0x0)
mPolicies-system: ConsentPromptBehaviorUser = 3 (0x3)
mPolicies-system: EnableLUA = 0 (0x0)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
mPolicies-system: PromptOnSecureDesktop = 0 (0x0)
LSP: mswsock.dll
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinsta ... s-i586.cab
DPF: {CAFEEFAC-0016-0000-0030-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinsta ... s-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinsta ... s-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/s ... wflash.cab
TCP: DhcpNameServer =
TCP: Interfaces\{245C90E9-1BAD-4D32-B574-5427EBD8F499} : DhcpNameServer =
TCP: Interfaces\{245C90E9-1BAD-4D32-B574-5427EBD8F499}\649637865627 : DhcpNameServer =
TCP: Interfaces\{2721EF4A-6894-4878-917F-120717A942C8} : DhcpNameServer =
TCP: Interfaces\{3D1BA724-2C9A-405F-B1E7-D857FDFEC528} : DhcpNameServer =
TCP: Interfaces\{4FD40683-45F7-4C3B-AC12-A573F1455A15} : DhcpNameServer =
TCP: Interfaces\{7188D8DF-3BA8-4A1D-AA90-C840EBE0A800} : DhcpNameServer =
TCP: Interfaces\{7304C9F3-8B97-4BD0-BA92-F71CE31EC13E} : DhcpNameServer =
TCP: Interfaces\{ACF94F3C-8C0C-449D-BA9F-9684DABB7CFF} : DhcpNameServer =
Handler: pure-go - {4746C79A-2042-4332-8650-48966E44ABA8} - C:\Program Files (x86)\Common Files\Pure Networks Shared\Platform\puresp4.dll
BHO-X64: Java(tm) Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre6\bin\ssv.dll
BHO-X64: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
BHO-X64: Java(tm) Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
TB-X64: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
TB-X64: {D4027C7F-154A-4066-A1AD-4243D8127440} - No File
mRun-x64: [IAStorIcon] C:\Program Files (x86)\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe
mRun-x64: [NUSB3MON] "C:\Program Files (x86)\Renesas Electronics\USB 3.0 Host Controller Driver\Application\nusb3mon.exe"
mRun-x64: [StartCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
mRun-x64: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"
mRun-x64: [nmctxth] "C:\Program Files (x86)\Common Files\Pure Networks Shared\Platform\nmctxth.exe"
mRun-x64: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
mRun-x64: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
mRun-x64: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
mRun-x64: [SBAMTray] "C:\Program Files (x86)\GFI Software\VIPRE\SBAMTray.exe"
mRun-x64: [Malwarebytes' Anti-Malware] "C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe" /starttray
================= FIREFOX ===================
FF - ProfilePath - C:\Users\Alan\AppData\Roaming\Mozilla\Firefox\Profiles\q3tc0fjp.default\
FF - prefs.js: keyword.URL - hxxp://www.google.com/search?btnI=I%27m ... e=UTF-8&q=
FF - plugin: C:\Program Files (x86)\Google\Update\\npGoogleUpdate3.dll
FF - plugin: C:\Program Files (x86)\Java\jre6\bin\new_plugin\npdeployJava1.dll
FF - user.js: network.cookie.cookieBehavior - 0
FF - user.js: privacy.clearOnShutdown.cookies - false
FF - user.js: security.warn_viewing_mixed - false
FF - user.js: security.warn_viewing_mixed.show_once - false
FF - user.js: security.warn_submit_insecure - false
FF - user.js: security.warn_submit_insecure.show_once - false
============= SERVICES / DRIVERS ===============
R3 amdkmdag;amdkmdag;C:\Windows\system32\DRIVERS\atikmdag.sys --> C:\Windows\system32\DRIVERS\atikmdag.sys [?]
R3 amdkmdap;amdkmdap;C:\Windows\system32\DRIVERS\atikmpag.sys --> C:\Windows\system32\DRIVERS\atikmpag.sys [?]
R3 AtiHDAudioService;ATI Function Driver for HD Audio Service;C:\Windows\system32\drivers\AtihdW76.sys --> C:\Windows\system32\drivers\AtihdW76.sys [?]
R3 e1cexpress;Intel(R) PRO/1000 PCI Express Network Connection Driver C;C:\Windows\system32\DRIVERS\e1c62x64.sys --> C:\Windows\system32\DRIVERS\e1c62x64.sys [?]
R3 MBAMProtector;MBAMProtector;\??\C:\Windows\system32\drivers\mbam.sys --> C:\Windows\system32\drivers\mbam.sys [?]
R3 MEIx64;Intel(R) Management Engine Interface;C:\Windows\system32\drivers\HECIx64.sys --> C:\Windows\system32\drivers\HECIx64.sys [?]
R3 netr28ux;RT2870 USB Extensible Wireless LAN Card Driver;C:\Windows\system32\DRIVERS\netr28ux.sys --> C:\Windows\system32\DRIVERS\netr28ux.sys [?]
R3 nusb3hub;Renesas Electronics USB 3.0 Hub Driver;C:\Windows\system32\DRIVERS\nusb3hub.sys --> C:\Windows\system32\DRIVERS\nusb3hub.sys [?]
R3 nusb3xhc;Renesas Electronics USB 3.0 Host Controller Driver;C:\Windows\system32\DRIVERS\nusb3xhc.sys --> C:\Windows\system32\DRIVERS\nusb3xhc.sys [?]
S3 IAMTVE;Driver for Intel(R) Active Management Technology - KCS;C:\Windows\system32\drivers\IAMTVE.sys --> C:\Windows\system32\drivers\IAMTVE.sys [?]
S3 IAMTXPE;Driver for Intel(R) Active Management Technology - KCS;C:\Windows\system32\drivers\IAMTXPE.sys --> C:\Windows\system32\drivers\IAMTXPE.sys [?]
S3 ioatdma1;ioatdma1;C:\Windows\system32\Drivers\qd162x64.sys --> C:\Windows\system32\Drivers\qd162x64.sys [?]
S3 ioatdma2;Intel(R) QuickData Technology device ver.2;C:\Windows\system32\Drivers\qd262x64.sys --> C:\Windows\system32\Drivers\qd262x64.sys [?]
=============== Created Last 30 ================
2012-07-04 08:08:01 711240 ----a-w- C:\Windows\isRS-000.tmp
2012-07-03 12:58:27 -------- d-----w- C:\Users\Alan\AppData\Roaming\SUPERAntiSpyware.com
2012-07-03 12:58:15 -------- d-----w- C:\ProgramData\SUPERAntiSpyware.com
2012-07-03 12:58:15 -------- d-----w- C:\Program Files\SUPERAntiSpyware
2012-07-03 12:05:27 -------- d-----w- C:\Users\Alan\AppData\Roaming\Malwarebytes
2012-07-03 12:05:23 24904 ----a-w- C:\Windows\System32\drivers\mbam.sys
2012-07-03 12:05:23 -------- d-----w- C:\ProgramData\Malwarebytes
2012-07-03 12:05:23 -------- d-----w- C:\Program Files (x86)\Malwarebytes' Anti-Malware
2012-07-03 08:46:47 -------- d-----w- C:\ProgramData\Comodo
2012-07-03 08:43:31 -------- d-----w- C:\ProgramData\CPA_VA
2012-07-03 07:40:01 -------- d--h--w- C:\Program Files\COMODO
2012-07-03 07:40:00 348160 ----a-w- C:\Windows\SysWow64\msvcr71.dll
2012-07-03 07:40:00 1700352 ----a-w- C:\Windows\SysWow64\gdiplus.dll
2012-07-03 07:40:00 1060864 ----a-w- C:\Windows\SysWow64\mfc71.dll
2012-07-02 13:12:44 -------- d-----w- C:\ProgramData\GFI Software
2012-07-02 13:12:30 61184 ----a-w- C:\Windows\System32\drivers\sbhips.sys
2012-07-02 13:12:25 258304 ----a-w- C:\Windows\System32\drivers\SbFw.sys
2012-07-02 13:12:25 119416 ----a-w- C:\Windows\System32\drivers\SbFwIm.sys
2012-07-02 13:12:07 -------- d-----w- C:\ProgramData\Downloaded Installations
2012-07-02 13:11:27 -------- d-----w- C:\Program Files (x86)\GFI Software
2012-07-02 13:11:15 -------- d-----w- C:\Users\Alan\AppData\Roaming\GFI Software
2012-07-02 13:07:01 57976 ----a-r- C:\Windows\System32\drivers\SBREDrv.sys
2012-07-02 13:01:54 -------- d-----w- C:\Users\Alan\AppData\Roaming\Qasel
2012-07-02 13:01:54 -------- d-----w- C:\Users\Alan\AppData\Roaming\Myof
2012-07-02 13:01:54 -------- d-----w- C:\Users\Alan\AppData\Roaming\Kawey
2012-07-02 12:32:10 328704 ----a-w- C:\Windows\System32\services.exe.90996C0537C58920
2012-07-02 12:26:23 328704 ----a-w- C:\Windows\System32\services.exe.9CC20951C03ACD27
2012-07-02 12:23:40 328704 ----a-w- C:\Windows\System32\services.exe.F5EC03C44F82961E
2012-07-02 12:19:46 328704 ----a-w- C:\Windows\System32\services.exe.A6D2FAE11519ECA4
2012-07-02 12:16:12 328704 ----a-w- C:\Windows\System32\services.exe.48EACA1B984BC82A
2012-07-02 09:52:55 328704 ----a-w- C:\Windows\System32\services.exe.2C7FA320B1270363
2012-07-02 09:47:52 328704 ----a-w- C:\Windows\System32\services.exe.2AE3EB1823625ACB
2012-06-30 15:08:44 -------- d-----w- C:\ProgramData\Windows
2012-06-28 13:54:47 -------- d-sh--w- C:\Windows\SysWow64\%APPDATA%
2012-06-22 06:07:42 46472 ----a-w- C:\Windows\SysWow64\sbbd.exe
2012-06-21 22:28:35 2622464 ----a-w- C:\Windows\System32\wucltux.dll
2012-06-21 22:28:16 99840 ----a-w- C:\Windows\System32\wudriver.dll
2012-06-21 22:28:02 36864 ----a-w- C:\Windows\System32\wuapp.exe
2012-06-21 22:28:02 186752 ----a-w- C:\Windows\System32\wuwebv.dll
2012-06-14 06:46:29 209920 ----a-w- C:\Windows\System32\profsvc.dll
2012-06-04 10:19:52 -------- d-----w- C:\ProgramData\Blizzard Entertainment
2012-06-04 10:19:52 -------- d-----w- C:\Program Files (x86)\Diablo III
2012-06-04 10:19:52 -------- d-----w- C:\Program Files (x86)\Common Files\Blizzard Entertainment
2012-06-04 10:18:23 -------- d-----w- C:\ProgramData\Battle.net
==================== Find3M ====================
2012-05-18 02:06:48 2311680 ----a-w- C:\Windows\System32\jscript9.dll
2012-05-18 01:59:14 1392128 ----a-w- C:\Windows\System32\wininet.dll
2012-05-18 01:58:39 1494528 ----a-w- C:\Windows\System32\inetcpl.cpl
2012-05-18 01:55:22 173056 ----a-w- C:\Windows\System32\ieUnatt.exe
2012-05-18 01:51:30 2382848 ----a-w- C:\Windows\System32\mshtml.tlb
2012-05-17 22:45:37 1800192 ----a-w- C:\Windows\SysWow64\jscript9.dll
2012-05-17 22:35:47 1129472 ----a-w- C:\Windows\SysWow64\wininet.dll
2012-05-17 22:35:39 1427968 ----a-w- C:\Windows\SysWow64\inetcpl.cpl
2012-05-17 22:29:45 142848 ----a-w- C:\Windows\SysWow64\ieUnatt.exe
2012-05-17 22:24:45 2382848 ----a-w- C:\Windows\SysWow64\mshtml.tlb
2012-05-15 01:32:33 3146752 ----a-w- C:\Windows\System32\win32k.sys
2012-05-04 11:06:22 5559664 ----a-w- C:\Windows\System32\ntoskrnl.exe
2012-05-04 10:03:53 3968368 ----a-w- C:\Windows\SysWow64\ntkrnlpa.exe
2012-05-04 10:03:50 3913072 ----a-w- C:\Windows\SysWow64\ntoskrnl.exe
2012-04-28 03:55:21 210944 ----a-w- C:\Windows\System32\drivers\rdpwd.sys
2012-04-26 05:41:56 77312 ----a-w- C:\Windows\System32\rdpwsx.dll
2012-04-26 05:41:55 149504 ----a-w- C:\Windows\System32\rdpcorekmts.dll
2012-04-26 05:34:27 9216 ----a-w- C:\Windows\System32\rdrmemptylst.exe
2012-04-24 05:37:37 184320 ----a-w- C:\Windows\System32\cryptsvc.dll
2012-04-24 05:37:37 140288 ----a-w- C:\Windows\System32\cryptnet.dll
2012-04-24 05:37:36 1462272 ----a-w- C:\Windows\System32\crypt32.dll
2012-04-24 04:36:42 140288 ----a-w- C:\Windows\SysWow64\cryptsvc.dll
2012-04-24 04:36:42 1158656 ----a-w- C:\Windows\SysWow64\crypt32.dll
2012-04-24 04:36:42 103936 ----a-w- C:\Windows\SysWow64\cryptnet.dll
2012-04-18 11:26:30 94208 ----a-w- C:\Windows\SysWow64\QuickTimeVR.qtx
2012-04-18 11:26:30 69632 ----a-w- C:\Windows\SysWow64\QuickTime.qts
2012-04-13 12:00:04 85248 ----a-w- C:\Windows\System32\drivers\sbwtis.sys
2012-04-07 12:31:40 3216384 ----a-w- C:\Windows\System32\msi.dll
2012-04-07 11:26:29 2342400 ----a-w- C:\Windows\SysWow64\msi.dll
============= FINISH: 17:50:45.31 ===============
Active Member
Posts: 4
Joined: July 3rd, 2012, 9:31 am
Register to Remove

Re: Assistance to remove win32generic bt please

Unread postby maxi » July 4th, 2012, 8:07 am

Hello frates,

Welcome to the forum!

My name is maxi and I'll be helping you with any malware problems.

Currently I am working under the guidance of the MRU teachers and everything I post to you, must first be approved by them.
This additional review process can add some extra time to my responses, but I will post back with instructions for you as soon as possible.

Before we begin, please read and follow these important guidelines, so things will proceed smoothly.
  1. The instructions being given are for YOUR computer and system only!
    Using these instructions on a different computer can cause damage to that computer and possibly render it inoperable!
  2. You must have Administrator rights, permissions for this computer.
  3. DO NOT run any other fix or removal tools unless instructed to do so!
  4. DO NOT install any other software (or hardware) during the cleaning process. This adds more items to be researched.
  5. Only post your problem at (1) one help site. Applying fixes from multiple help sites can cause problems.
  6. Print each set of instructions if possible - your Internet connection will not be available during some fix processes.
  7. Only reply to this thread, do not start another one. Please, continue responding, until I give you the "All Clean!"
    Absence of symptoms does not mean that everything is clear.

I am currently reviewing your log and will return, as soon as possible, with additional instructions. In the meantime...
Please take time to read the Malware Removal Forum Guidelines and Rules where the conditions for receiving help at this forum are explained.

Please read all instructions carefully before executing and perform the steps, in the order given.
lf, you have any questions or problems, executing these instructions, <<STOP>> do not proceed, post back with the question or problem.
User avatar
Retired Graduate
Posts: 1262
Joined: September 25th, 2009, 10:17 am
Location: Cork, Ireland.

Re: Assistance to remove win32generic bt please

Unread postby frates » July 4th, 2012, 8:26 am

thankyou very much. i have just read the rules and i understand.

do you want me to uninstall MalwareBytes and SuperAntiSpyware? or just disable them?
Active Member
Posts: 4
Joined: July 3rd, 2012, 9:31 am

Re: Assistance to remove win32generic bt please

Unread postby maxi » July 5th, 2012, 12:40 pm

Hi frates,

I'm sorry to tell you that I have bad news for you. You are infected with a Rootkit called Zeroaccess, this infection can prove difficult to remove.
You can read more below. Let me know what you would like to do in your next post.


Your computer has multiple infections, including a Rootkit. A rootkit is a set of software tools intended for concealing running processes, files or system data from the operating system.

You are strongly advised to do the following:

  • Disconnect the computer from the Internet and from any networked computers until it is cleaned.
  • Back up all your important data except programs. The programs can be reinstalled back from the original disc or from the Net.
  • Call all your banks, financial institutions, credit card companies and inform them that you may be a victim of identity theft and put a watch on your accounts. If you don't mind the hassle, change all your account numbers.
  • From a clean computer, change all your passwords (ISP login password, your email address(es) passwords, financial accounts, PayPal, eBay, Amazon, online groups and forums and any other online activities you carry out which require a username and password).

DO NOT change your passwords from this computer as the attacker will be able to get all the new passwords and transaction records.

Due to its rootkit functionality, your computer is very likely to have been compromised and there is no way that it can be trusted again. Many experts in the security community believe that once infected with this type of Trojan, the best course of action would be to do a reformat and reinstallation of the operating system (OS). However, if you do not have the resources to reinstall your OS and would like me to attempt to clean your machine, I will be happy to do so.

To help you understand more, please take some time to read the following articles:

What are rootkits from Wikipedia
How do I respond to a possible identity theft and how do I prevent it
When should do a reformat and reinstallation of my OS
How to backup your files in Windows XP
How to backup your files in Windows Vista/Windows 7

Should you have any questions please feel free to ask.

Please let us know what you have decided to do in your next post.
User avatar
Retired Graduate
Posts: 1262
Joined: September 25th, 2009, 10:17 am
Location: Cork, Ireland.

Re: Assistance to remove win32generic bt please

Unread postby frates » July 7th, 2012, 2:14 am

oh my... well i will reformat the computer then i will loss a lot but that is life. thankyou very much for you help
Active Member
Posts: 4
Joined: July 3rd, 2012, 9:31 am

Re: Assistance to remove win32generic bt please

Unread postby maxi » July 7th, 2012, 5:07 am

Hi frates :) You made the right decision with this infection. If you have any questions please feel free to ask.

Regards maxi
User avatar
Retired Graduate
Posts: 1262
Joined: September 25th, 2009, 10:17 am
Location: Cork, Ireland.

Re: Assistance to remove win32generic bt please

Unread postby Cypher » July 8th, 2012, 10:16 am

As you have decided to reformat, this topic is now closed.

We are pleased we could help you resolve your computer's malware issues.

If you would like to make a comment or leave a compliment regarding the help you have received, please see Feedback for Our Helpers - Say "Thanks" Here.
User avatar
Posts: 15063
Joined: October 29th, 2008, 12:49 pm
Location: Land Of The Leprechauns
Register to Remove

  • Similar Topics
    Last post

Return to Infected? Virus, malware, adware, ransomware, oh my!

Who is online

Users browsing this forum: No registered users and 58 guests

Contact us:

Advertisements do not imply our endorsement of that product or service. Register to remove all ads. The forum is run by volunteers who donate their time and expertise. We make every attempt to ensure that the help and advice posted is accurate and will not cause harm to your computer. However, we do not guarantee that they are accurate and they are to be used at your own risk. All trademarks are the property of their respective owners.

Member site: UNITE Against Malware