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MalWare Removal

Malware Removal University - Teaching people to be able to support those with infected computers - Teaching them to never give up till you are safely clean.

Other Links : Nellie2's Blog - Security Garden - SWW Rogue Anti-Malware List - Nellie2 on the Web - Malware Advisor - Nicks Security Ticker - Security-Cadets - Certifiedbug.com - SpyWareFree Blog - vitalsecurity
Tutorials (etc.) : Boot to Safe Mode - Safely. - The Art of Malware Removal (by Blair from g2g).
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Malware Removal Forum Guidelines and Rules


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REGISTRATION
EXPECTED BEHAVIOR
HOW TO USE THIS FORUM FOR POSTING
POSTING RULES For MEMBERS
IF YOU NEED HELP

REGISTRATION
  • Under the Large MR logo in the upper left of the forum home page, click the Register link with the check mark.
    You will need to agree to the terms, fill out and submit your application.
  • This is an English language forum. We are sorry, but we are not equipped to handle non-English speaking members or their posts.
  • E-Mail - In order to receive notices of answers to any of your posts, or any other correspondence, you will have to supply a valid e-mail address.
    Be aware that MWR will NOT be responsible for ensuring that your Internet Provider allows you to receive e-mail from this site.
    That is your responsibility.
    Set your filter, spam traps etc to accept emails from this board without any human intervention from this end (xxx @ malwareremoval.com )
    If your ISP rejects e-mails from MWR as SPAM, it's up to you to fix it. MWR will not respond to any ISP request about rejected e-mails.
  • GMail accounts are not considered as valid e-mail addresses for use on this board.
  • Register, wait for the email to arrive, click the link in the email to activate the account. Then you can log into the forum.
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EXPECTED BEHAVIOR
  • By becoming a member, you agree to adhere to these behavior guidelines.
    Violations will result in consequences determined on a case-by-case basis, but may result in a member being suspended or banned.
    We reserve the right to remove any topics we deem inappropriate or disruptive to our community.
  • You should be respectful and mindful of the needs of others. Treat your neighbor as YOU would like to be treated here.
  • Do not post any messages that are obscene, vulgar, sexually-orientated, racist, ethnic, gender-based, profane or violate any laws.
    Please use good judgement when choosing user names, avatars, or images to post.
  • Personal attacks, rudeness, insults to others, intentional antagonism, or arguments will not be tolerated, either in the public forums or private messages. If you wish to challenge a member's point of view and opinions, be courteous and polite in doing so.
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HOW TO USE THIS FORUM FOR POSTING
Once you have logged in to the forum, and have a message you wish to post:
  • Make sure you are in the correct Room for the subject in question.
  • Compose your post with Notepad or other editor. In Notepad, check the Format menu to be sure Word Wrap is unchecked.
  • You can use "bbcode" to format your post with color, bold fonts, etc. If you are having trouble formatting your post, see the bbcode guide here : http://www.bbcode.org/
  • If you want to start a new topic, Click the New Topic button at the top of the list in the chosen Room. In the text blocks, type in a Subject and type or paste your post into the reply block.
    Then ALWAYS use the Preview button to check what it will look like. If it's satisfactory, click Submit. If not, edit changes and check Preview again.
  • You can see how your post will look offline by composing it and checking using AHK's BBCodewriter or Pawsoft's FASS.
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POSTING RULES For MEMBERS
  • Unless you have an authorized helper grade here, do not post a reply in a victim's topic. ONLY trained staff are allowed to post answers to topics.
  • If you need help with a misplaced or incorrect post, please PM a moderator, teacher, mentor, or administrator.
    Any of their posts on the board will have a "PM" button at the bottom. By clicking, you can send a Private Message. A member of staff will do what is required upon contact.
  • Commercial advertising or selling (SPAM) is not permitted. We do not allow posts which are designed to "hype" or promote sales of commercial products.
  • Do not ask for, offer to supply, or post links to "cracks" or copies of commercial software, MP3s, movies, CD Keys, Product Keys, Serial Numbers, or other intellectual property which is not legally and publicly available.
  • Do not post copyrighted articles from elsewhere on the Internet. Post a link to the article instead, or alternatively, place the article within a quote, stating where the article was obtained and providing a link to the original source.
  • If you are linking to external content, you should link directly to that content. It is unacceptable to use link-thru systems to mask the originating URL, and cases where this is found to be happening may be edited or removed as appropriate.
  • Do NOT post a direct link to a malware infection site. Corrupt the URL by using "hxxp : //..." so no viewer will become infected by accident.
  • You may discuss how to install and get any Peer to Peer Network program to work. This includes uTorrent, Azureus, and Limewire, just to name a few.
    However, any discussions on obtaining any kind of illegal content using P2P programs will be removed.
  • Pornography or any other illegal transactions may NOT be linked in any shape or form.
  • Pictures may be posted as long as they are not explicit or offensive.
  • All posts are property of the poster. This forum and all web sites owned in conjunction with this forum have the right to request alteration or deletion of any offensive post. Posts may be deleted for any reasons deemed reasonable by the forum administrators.
  • Any impersonation of another member from these forums, in any mode of communication, is strictly prohibited and will result in banning.
  • If you have an issue concerning our services, policies, or staff, please use a personal contact method such as a private message or email to a staff member.
    All moderators, administrators, and support staff are highlighted in the active members list. We take serious complaints to heart and will do our best to address them.
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IF YOU NEED HELP
Follow the guidelines above for REGISTRATION. Read the sections above on EXPECTED BEHAVIOR and POSTING RULES FOR MEMBERS

Please be aware we are a 'teaching' forum. That means two things - one good, one bad.
  • The upside - you will get an answer posted either by an expert directly or via a trainee who is having everything checked by an expert - so you know you will get the best advice.
  • The downside is that the rechecking by an expert when a trainee is posting can add time - so it might take longer for you to get a reply.
  • Please bear with this because we NEED these new trainees - both at this forum and afterwards, when they will become the new 'experts'.
  • Our experts and trainees also work 15-20 other forums, and they do not put topics here above those from the other sites. So it can take up to 3-5 days to get a reply during busy times.
  • Make sure you have one of the desktop versions of Windows, i.e. Win98, Win98SE, WinMe, Win2000, Windows XP, Windows Media, Vista.
    We CANNOT HELP remove malware from any of the Windows Server editions, like Windows 2003.
  • If your computer proves to have Anti-Theft Tracking Software installed, and you do not have the password(s) to Uninstall it, we will not be able to assist in cleaning the machine. We have no way to establish actual ownership in such a case, and modifying such a system may involve legal issues we do not wish to deal with.
  • Any time the helper detects that you may have illegal software on your machine, that helper may stop assisting you immediately until you can demonstrate that you have rectified the situation. We will not support fixing machines with pirated or otherwise illegal software.
  • In General, we do not help in cleaning business or corporate computers. There may be restrictions and modifications installed on such machines that could be damaged or altered by the actions we take to remove Malware. There may also be legal issues regarding any loss of business data that we do not wish to deal with.
    If you ask for help and, unknown to us, it involves a business computer, you need to understand that any damages resulting from our advice are YOUR RESPONSIBILITY.
  • DO NOT TURN OFF System Restore, your AntiVirus program, or your Firewall before or during your repair sequences, unless specifically instructed by your helper.
  • Do not install anything or remove anything on your own while being instructed in malware removal by your helper.
  • Once you have decided to post, do not run any extra scans or removal tools, except under supervision of the helper.

Download and Install One of these versions of HiJackThis:
  • Version 2.0.2 from Trend Micro [Use this one if you have Vista]
    Quote:
    Download HJTInstall.exe and save to your Desktop.
    • Doubleclick HJTInstall.exe to install it.
    • By default it will install to C:\Program Files\Trend Micro\HijackThis .
    • Click on Install.
    • It will create a HijackThis icon on the desktop.
    • Once installed, it will launch Hijackthis.
    • Click on the Do a system scan and save a logfile button. It will scan and a text log file will open in notepad.
    • Make sure Notepad's Format Menu has Word Wrap Unchecked.
    • Copy/Paste the entire log in your Post.
    • No matter what it says in the QuickStart Guide or elsewhere, DON'T USE the "ANALYZE THIS" button.
      Its Findings can be Dangerous for your machine.
    • Please Don't have Hijackthis fix anything yet.
      Most of what it is in the log are legitimate entries, necessary for the operation of your computer.

  • Original Version 1.99.1
    Quote:
    Click here to download HJTsetup1991.exe
    • Save HJTsetup.exe to your desktop.
    • Double click on the HJTsetup1991.exe icon on your desktop.
    • By default it will install to C:\Program Files\Hijack This.
    • Continue to click Next in the setup dialogue boxes until you get to the Select Additional Tasks dialogue.
    • Put a check by Create a desktop icon then click Next again.
    • Continue to follow the rest of the prompts from there.
    • At the final dialogue box click Finish and it will launch Hijack This.
    • Click on the Do a system scan and save a log file button. It will scan and then ask you to save the log.
    • Click Save to save the log file and then the log will open in notepad.
    • Click on "Edit > Select All" then click on "Edit > Copy" to copy the entire contents of the log.
    • Come back here to this thread and Paste the log in your next reply.
    • DO NOT have Hijack This fix anything yet. Most of what it finds will be harmless or even required.

  • Now post your HijackThis log as a new topic in the "Room" named Malware Removal
  • Do not ATTACH any log or other material except as specifically instructed to do so by a helper. Normally, contents of logs should be posted directly into the thread (topic).
  • DO NOT Post your log as a reply to someone else's topic.
  • Once you have started a thread asking for help, use the "post reply" button to keep everything contained in one thread until your problem is resolved.
    Please do NOT create more than one topic.
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