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Cannot remove malware with malwarebytes nor with AVG

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Cannot remove malware with malwarebytes nor with AVG

Unread postby kaypo » January 10th, 2012, 8:28 pm

Hello I hope someone can assist with my problem. I keep getting redirected to various sites each time I do a internet search. I tried to remove via malwarebytes and AVG, but have been unable to remove this hidden program. Below are the DDS logs required in order to post.

DDS Log:

DDS (Ver_2011-08-26.01) - NTFSx86
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_23
Run by Compaq_Owner at 18:18:09 on 2012-01-10
Microsoft Windows XP Home Edition 5.1.2600.2.1252.1.1033.18.1015.275 [GMT -6:00]
AV: AVG Anti-Virus Free Edition 2012 *Enabled/Updated* {17DDD097-36FF-435F-9E1B-52D74245D6BF}
FW: AVG Firewall *Disabled*
============== Running Processes ===============
C:\Program Files\AVG\AVG2012\avgcsrvx.exe
C:\WINDOWS\system32\svchost.exe -k DcomLaunch
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\QuickTime\QTTask.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\AVG\AVG2012\avgtray.exe
C:\Program Files\Ask.com\Updater\Updater.exe
C:\Program Files\AVG Secure Search\vprot.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Compaq Connections\6750491\Program\Compaq Connections.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\AVG\AVG2012\avgwdsvc.exe
C:\Program Files\HP\Digital Imaging\bin\hpqimzone.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\Common Files\AVG Secure Search\vToolbarUpdater\9.0.1\ToolbarUpdater.exe
C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe
C:\Program Files\AVG\AVG2012\avgnsx.exe
C:\Program Files\AVG\AVG2012\AVGIDSAgent.exe
C:\Program Files\Canon\CAL\CALMAIN.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\internet explorer\iexplore.exe
C:\Program Files\internet explorer\iexplore.exe
C:\Program Files\internet explorer\iexplore.exe
============== Pseudo HJT Report ===============
uStart Page = hxxp://www.yahoo.com/
mStart Page = hxxp://www.yahoo.com/?fr=fp-yie8
uInternet Settings,ProxyOverride = *.local
uSearchAssistant =
uURLSearchHooks: UrlSearchHook Class: {00000000-6e41-4fd3-8538-502f5495e5fc} - c:\program files\ask.com\GenericAskToolbar.dll
uURLSearchHooks: H - No File
mURLSearchHooks: H - No File
BHO: &Yahoo! Toolbar Helper: {02478d38-c3f9-4efb-9b51-7695eca05670} - c:\program files\yahoo!\companion\installs\cpn0\yt.dll
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg2012\avgssie.dll
BHO: AVG Security Toolbar: {95b7759c-8c7f-4bf1-b163-73684a933233} - c:\program files\avg secure search\\AVG Secure Search_toolbar.dll
BHO: Skype Browser Helper: {ae805869-2e5c-4ed4-8f7b-f1f7851a4497} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll
BHO: Ask Toolbar: {d4027c7f-154a-4066-a1ad-4243d8127440} - c:\program files\ask.com\GenericAskToolbar.dll
BHO: Java(tm) Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
BHO: SingleInstance Class: {fdad4da1-61a2-4fd8-9c17-86f7ac245081} - c:\program files\yahoo!\companion\installs\cpn0\YTSingleInstance.dll
TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn0\yt.dll
TB: Ask Toolbar: {d4027c7f-154a-4066-a1ad-4243d8127440} - c:\program files\ask.com\GenericAskToolbar.dll
TB: AVG Security Toolbar: {95b7759c-8c7f-4bf1-b163-73684a933233} - c:\program files\avg secure search\\AVG Secure Search_toolbar.dll
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [MSMSGS] "c:\program files\messenger\msmsgs.exe" /background
mRun: [High Definition Audio Property Page Shortcut] HDAudPropShortcut.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [HPBootOp] "c:\program files\hewlett-packard\hp boot optimizer\HPBootOp.exe" /run
mRun: [LSBWatcher] c:\hp\drivers\hplsbwatcher\lsburnwatcher.exe
mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe
mRun: [TkBellExe] "c:\program files\common files\real\update_ob\realsched.exe" -osboot
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [AVG_TRAY] "c:\program files\avg\avg2012\avgtray.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [<NO NAME>]
mRun: [ApnUpdater] "c:\program files\ask.com\updater\Updater.exe"
mRun: [vProt] "c:\program files\avg secure search\vprot.exe"
mRun: [Malwarebytes' Anti-Malware] "c:\program files\malwarebytes' anti-malware\mbamgui.exe" /starttray
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\compaq~1.lnk - c:\program files\compaq connections\6750491\program\Compaq Connections.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hpdigi~1.lnk - c:\program files\hp\digital imaging\bin\hpqtra08.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hpphot~1.lnk - c:\program files\hp\digital imaging\bin\hpqthb08.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\micros~1.lnk - c:\program files\microsoft office\office10\OSA.EXE
IE: {E2D4D26B-0180-43a4-B05F-462D6D54C789} - c:\windows\pchealth\helpctr\vendors\cn=hewlett-packard,l=cupertino,s=ca,c=us\iebutton\support.htm
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0016-0000-0023-ABCDEFFEDCBC} - c:\program files\java\jre6\bin\jp2iexp.dll
IE: {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll
DPF: {7530BFB8-7293-4D34-9923-61A11451AFC5} - hxxp://download.eset.com/special/eos/OnlineScanner.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinsta ... s-i586.cab
DPF: {CAFEEFAC-0016-0000-0023-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinsta ... s-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinsta ... s-i586.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
TCP: DhcpNameServer =
TCP: Interfaces\{6060D1D4-771B-4711-A1F9-2537DDA06E79} : DhcpNameServer =
Handler: cdo - {CD00020A-8B95-11D1-82DB-00C04FB1625D} - c:\program files\common files\microsoft shared\web folders\PKMCDO.DLL
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files\avg\avg2012\avgpp.dll
Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll
Handler: viprotocol - {B658800C-F66E-4EF3-AB85-6C0C227862A9} - c:\program files\common files\avg secure search\viprotocolinstaller\9.0.1\ViProtocol.dll
Notify: igfxcui - igfxdev.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
mASetup: {A509B1FF-37FF-4bFF-8CFF-4F3A747040FF} - c:\windows\system32\rundll32.exe c:\windows\system32\advpack.dll,launchinfsectionex c:\program files\internet explorer\clrtour.inf,DefaultInstall.ResetTour,,12
================= FIREFOX ===================
FF - ProfilePath - c:\documents and settings\compaq_owner\application data\mozilla\firefox\profiles\r99lmdnz.default\
FF - prefs.js: browser.startup.homepage - hxxp://www.yahoo.com
FF - prefs.js: browser.search.selectedEngine - Ask.com
FF - prefs.js: keyword.URL - hxxp://websearch.ask.com/redirect?clien ... 02R5US&&q=
FF - component: c:\program files\mozilla firefox\extensions\{ab2ce124-6272-4b12-94a9-7303c7397bd1}\components\SkypeFfComponent.dll
FF - plugin: c:\program files\java\jre6\bin\new_plugin\npdeployJava1.dll
FF - Ext: Default: {972ce4c6-7e08-4474-a285-3208198ce6fd} - c:\program files\mozilla firefox\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd}
FF - Ext: Java Console: {CAFEEFAC-0016-0000-0023-ABCDEFFEDCBA} - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0023-ABCDEFFEDCBA}
FF - Ext: Java Quick Starter: jqs@sun.com - c:\program files\java\jre6\lib\deploy\jqs\ff
FF - Ext: Yahoo! Toolbar: {635abd67-4fe9-1b23-4f01-e679fa7484c1} - %profile%\extensions\{635abd67-4fe9-1b23-4f01-e679fa7484c1}
FF - user.js: yahoo.homepage.dontask - true
============= SERVICES / DRIVERS ===============
R0 AVGIDSEH;AVGIDSEH;c:\windows\system32\drivers\AVGIDSEH.sys [2011-2-22 23120]
R0 Avgrkx86;AVG Anti-Rootkit Driver;c:\windows\system32\drivers\avgrkx86.sys [2011-3-16 32592]
R1 Avgldx86;AVG AVI Loader Driver;c:\windows\system32\drivers\avgldx86.sys [2011-1-7 230608]
R1 Avgmfx86;AVG Mini-Filter Resident Anti-Virus Shield;c:\windows\system32\drivers\avgmfx86.sys [2011-3-1 40016]
R1 Avgtdix;AVG TDI Driver;c:\windows\system32\drivers\avgtdix.sys [2011-4-4 295248]
R2 AVGIDSAgent;AVGIDSAgent;c:\program files\avg\avg2012\AVGIDSAgent.exe [2011-10-12 4433248]
R2 avgwd;AVG WatchDog;c:\program files\avg\avg2012\avgwdsvc.exe [2011-8-2 192776]
R2 MBAMService;MBAMService;c:\program files\malwarebytes' anti-malware\mbamservice.exe [2011-9-12 652872]
R2 vToolbarUpdater;vToolbarUpdater;c:\program files\common files\avg secure search\vtoolbarupdater\9.0.1\ToolbarUpdater.exe [2011-12-18 869216]
R3 AVGIDSDriver;AVGIDSDriver;c:\windows\system32\drivers\AVGIDSDriver.sys [2011-4-14 134608]
R3 AVGIDSFilter;AVGIDSFilter;c:\windows\system32\drivers\AVGIDSFilter.sys [2011-2-10 24272]
R3 AVGIDSShim;AVGIDSShim;c:\windows\system32\drivers\AVGIDSShim.sys [2011-2-10 16720]
R3 MBAMProtector;MBAMProtector;c:\windows\system32\drivers\mbam.sys [2011-9-12 20464]
S0 aupgcef;aupgcef;c:\windows\system32\drivers\lwfxa.sys --> c:\windows\system32\drivers\lwfxa.sys [?]
=============== Created Last 30 ================
2012-01-06 14:56:21 -------- d-----w- c:\windows\system32\XPSViewer
2012-01-06 14:55:58 89088 ----a-w- c:\windows\system32\spool\prtprocs\w32x86\filterpipelineprintproc.dll
2012-01-06 14:55:44 89088 ------w- c:\windows\system32\dllcache\filterpipelineprintproc.dll
2012-01-06 14:55:44 597504 ------w- c:\windows\system32\spool\prtprocs\w32x86\printfilterpipelinesvc.exe
2012-01-06 14:55:44 597504 ------w- c:\windows\system32\dllcache\printfilterpipelinesvc.exe
2012-01-06 14:55:44 575488 ------w- c:\windows\system32\xpsshhdr.dll
2012-01-06 14:55:44 575488 ------w- c:\windows\system32\dllcache\xpsshhdr.dll
2012-01-06 14:55:44 1676288 ------w- c:\windows\system32\xpssvcs.dll
2012-01-06 14:55:44 1676288 ------w- c:\windows\system32\dllcache\xpssvcs.dll
2012-01-06 14:55:44 117760 ------w- c:\windows\system32\prntvpt.dll
2012-01-06 14:55:44 -------- d-----w- C:\0460f4fe9741f136aa19831e4f
2012-01-06 14:52:59 -------- d-----w- c:\program files\MSXML 6.0
2012-01-04 19:21:55 -------- d-----w- c:\documents and settings\compaq_owner\application data\ZoomBrowser EX
2012-01-04 19:19:14 -------- d-----w- c:\documents and settings\compaq_owner\application data\CameraWindowDC
2012-01-04 19:19:13 -------- d-----w- c:\documents and settings\compaq_owner\application data\CANON INC
2012-01-04 19:09:26 -------- d-----w- c:\documents and settings\all users\application data\ZoomBrowser
2012-01-04 19:09:10 -------- d-----w- c:\program files\Canon
2012-01-04 19:07:37 -------- d-----w- c:\program files\common files\Canon
2012-01-03 13:10:44 182672 ----a-w- c:\program files\mozilla firefox\plugins\nppdf32.dll
2012-01-03 13:10:44 182672 ----a-w- c:\program files\internet explorer\plugins\nppdf32.dll
2011-12-22 21:19:56 -------- d-----w- c:\program files\Windows Media Connect 2
2011-12-22 21:18:41 -------- d-----w- c:\windows\system32\LogFiles
2011-12-18 20:36:44 -------- d-----w- c:\documents and settings\all users\application data\AVG Secure Search
==================== Find3M ====================
2011-12-10 21:24:06 20464 ----a-w- c:\windows\system32\drivers\mbam.sys
2011-11-15 16:31:15 414368 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
============= FINISH: 18:19:04.89 ===============

DDS (Ver_2011-08-26.01)
Microsoft Windows XP Home Edition
Boot Device: \Device\HarddiskVolume2
Install Date: 1/7/2011 12:36:46 PM
System Uptime: 1/10/2012 5:50:09 PM (1 hours ago)
Motherboard: ASUSTeK Computer INC. | | Goldfish3
Processor: Intel(R) Pentium(R) 4 CPU 2.93GHz | CPU 1 | 2932/133mhz
==== Disk Partitions =========================
A: is Removable
C: is FIXED (NTFS) - 143 GiB total, 125.531 GiB free.
D: is FIXED (FAT32) - 6 GiB total, 1.005 GiB free.
E: is CDROM ()
F: is CDROM ()
G: is Removable
H: is Removable
I: is Removable
J: is Removable
==== Disabled Device Manager Items =============
==== System Restore Points ===================
RP182: 10/12/2011 4:55:42 PM - Installed AVG 2012
RP183: 10/12/2011 4:56:00 PM - Removed AVG 2011
RP184: 10/12/2011 4:56:22 PM - Installed AVG 2012
RP185: 10/12/2011 5:02:56 PM - Removed AVG 2011
RP186: 10/14/2011 4:22:08 PM - System Checkpoint
RP187: 10/17/2011 2:50:50 PM - System Checkpoint
RP188: 10/18/2011 9:23:13 AM - Removed AVG 2012
RP189: 10/19/2011 10:10:58 AM - System Checkpoint
RP190: 10/25/2011 8:44:34 AM - Removed AVG 2012
RP191: 10/26/2011 9:25:22 AM - System Checkpoint
RP192: 10/28/2011 3:26:34 PM - System Checkpoint
RP193: 10/30/2011 3:44:05 PM - System Checkpoint
RP194: 10/31/2011 3:44:40 PM - System Checkpoint
RP195: 11/1/2011 4:36:24 PM - System Checkpoint
RP196: 11/3/2011 7:31:29 AM - System Checkpoint
RP197: 11/4/2011 8:10:08 AM - System Checkpoint
RP198: 11/4/2011 9:57:59 AM - Removed AVG 2012
RP199: 11/6/2011 2:21:44 PM - System Checkpoint
RP200: 11/8/2011 9:17:05 AM - System Checkpoint
RP201: 11/9/2011 11:35:22 AM - System Checkpoint
RP202: 11/10/2011 11:43:19 AM - System Checkpoint
RP203: 11/11/2011 4:12:36 PM - System Checkpoint
RP204: 11/13/2011 1:47:07 PM - System Checkpoint
RP205: 11/14/2011 1:58:36 PM - System Checkpoint
RP206: 11/16/2011 8:34:06 AM - System Checkpoint
RP207: 11/17/2011 9:35:36 AM - System Checkpoint
RP208: 11/18/2011 4:38:49 PM - System Checkpoint
RP209: 11/23/2011 11:01:46 AM - System Checkpoint
RP210: 11/24/2011 2:10:19 PM - System Checkpoint
RP211: 11/25/2011 2:29:02 PM - System Checkpoint
RP212: 11/26/2011 2:38:16 PM - System Checkpoint
RP213: 11/27/2011 4:39:46 PM - System Checkpoint
RP214: 11/29/2011 7:29:42 AM - System Checkpoint
RP215: 11/30/2011 10:38:05 AM - System Checkpoint
RP216: 12/2/2011 2:41:25 PM - System Checkpoint
RP217: 12/4/2011 2:53:09 PM - System Checkpoint
RP218: 12/6/2011 7:27:02 AM - System Checkpoint
RP219: 12/7/2011 10:20:30 AM - System Checkpoint
RP220: 12/8/2011 5:11:50 PM - System Checkpoint
RP221: 12/12/2011 7:57:56 AM - System Checkpoint
RP222: 12/13/2011 9:39:20 AM - System Checkpoint
RP223: 12/14/2011 11:07:43 AM - System Checkpoint
RP224: 12/16/2011 2:13:42 PM - System Checkpoint
RP225: 12/17/2011 2:26:48 PM - System Checkpoint
RP226: 12/18/2011 3:35:14 PM - System Checkpoint
RP227: 12/21/2011 4:16:24 PM - System Checkpoint
RP228: 12/22/2011 3:17:39 PM - Installed Windows Media Player 10
RP229: 12/22/2011 3:18:05 PM - Software Distribution Service 3.0
RP230: 12/22/2011 6:11:23 PM - Software Distribution Service 3.0
RP231: 12/23/2011 12:49:26 PM - Software Distribution Service 3.0
RP232: 12/27/2011 2:02:33 PM - System Checkpoint
RP233: 1/3/2012 12:37:27 PM - System Checkpoint
RP234: 1/4/2012 3:12:59 PM - System Checkpoint
RP235: 1/6/2012 8:52:05 AM - Software Distribution Service 3.0
RP236: 1/6/2012 11:42:40 AM - Printer Driver Microsoft XPS Document Writer Installed
RP237: 1/7/2012 4:15:29 PM - Software Distribution Service 3.0
RP238: 1/8/2012 4:36:36 PM - System Checkpoint
RP239: 1/9/2012 4:51:31 PM - System Checkpoint
RP240: 1/10/2012 12:22:47 PM - Installed AVG 2012
RP241: 1/10/2012 12:23:05 PM - Removed AVG 2012
RP242: 1/10/2012 12:24:06 PM - Installed AVG 2012
RP243: 1/10/2012 12:28:26 PM - Removed AVG 2012
==== Installed Programs ======================
Adobe AIR
Adobe Flash Player 10 Plugin
Adobe Flash Player 11 ActiveX
Adobe Reader X (10.1.2)
Agere Systems PCI Soft Modem
Apple Application Support
Apple Mobile Device Support
Apple Software Update
Ask Toolbar
Ask Toolbar Updater
AVG 2012
AVG PC Tuneup 2011
Blackhawk Striker 2 from Compaq (remove only)
Blasterball 2 from Compaq (remove only)
Blasterball 2 Holidays from Compaq (remove only)
Blasterball 2 Remix from Compaq (remove only)
Bounce Symphony from Compaq (remove only)
Canon Camera Access Library
Canon Digital Camera Solution Disk 40-46 Software Starter Guide
CANON iMAGE GATEWAY Task for ZoomBrowser EX
Canon Internet Library for ZoomBrowser EX
Canon MovieEdit Task for ZoomBrowser EX
Canon Personal Printing Guide
Canon PowerShot A1100 IS Camera User Guide
Canon Utilities CameraWindow
Canon Utilities CameraWindow DC
Canon Utilities CameraWindow DC_DV 6 for ZoomBrowser EX
Canon Utilities MyCamera
Canon Utilities MyCamera DC
Canon Utilities PhotoStitch
Canon Utilities RemoteCapture Task for ZoomBrowser EX
Canon Utilities ZoomBrowser EX
Canon ZoomBrowser EX Memory Card Utility
Compaq Connections
Compaq Organize
Compatibility Pack for the 2007 Office system
Crystal Maze from Compaq (remove only)
Easy Internet Sign-up
Final Drive Nitro from Compaq (remove only)
FrostWire 5.1.4
Help and Support Additions
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
Hotfix for Windows Media Format 11 SDK (KB929399)
Hotfix for Windows Media Player 11 (KB939683)
Hotfix for Windows XP (KB926239)
Hotfix for Windows XP (KB954550-v5)
Hotfix for Windows XP (KB961118)
HP Boot Optimizer
HP Document Viewer 6.1
HP Help and Support 4.0
HP Imaging Device Functions 6.1
HP Photosmart Premier Software 6.1
HP PSC & OfficeJet 6.1.A
HP Software Update
HP Solution Center and Imaging Support Tools 6.1
Intel(R) Graphics Media Accelerator Driver
InterVideo WinDVD Player
Java Auto Updater
Java(TM) 6 Update 23
Lexibox Deluxe from Compaq (remove only)
Malwarebytes Anti-Malware version
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 Security Update (KB979906)
Microsoft .NET Framework 2.0 Service Pack 2
Microsoft .NET Framework 3.0 Service Pack 2
Microsoft .NET Framework 3.5 SP1
Microsoft Compression Client Pack 1.0 for Windows XP
Microsoft Office XP Media Content
Microsoft Office XP Professional
Microsoft Plus! Dancer LE
Microsoft Plus! Digital Media Edition Installer
Microsoft Plus! Photo Story 2 LE
Microsoft Publisher 2002
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft Works
Mozilla Firefox (3.6.16)
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
MSXML 6 Service Pack 2 (KB973686)
Overball from Compaq (remove only)
PC-Doctor for Windows
Phoenix Assault from Compaq (remove only)
Polar Bowler from Compaq (remove only)
Polar Golfer from Compaq (remove only)
Python 2.2 pywin32 extensions (build 203)
Python 2.2.3
Remove Adobe Photoshop Album 2.0 Starter Edition installer
Remove Microsoft Money 2005 installer
Remove Quicken New User Edition installer
Remove WeatherBug installer
Security Update for Windows Internet Explorer 8 (KB971961)
Security Update for Windows Internet Explorer 8 (KB981332)
Security Update for Windows Internet Explorer 8 (KB982381)
Security Update for Windows Media Player 11 (KB954154)
Shooting Stars Pool from Compaq (remove only)
Skype Click to Call
Skype™ 5.5
Slyder from Compaq (remove only)
Sonic Express Labeler
Sonic MyDVD Plus
Sonic RecordNow Audio
Sonic RecordNow Copy
Sonic RecordNow Data
Sonic Update Manager
Super Granny from Compaq (remove only)
Tradewinds from Compaq (remove only)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
Update for Windows Internet Explorer 8 (KB976662)
Update for Windows XP (KB925720)
WebFldrs XP
Windows Imaging Component
Windows Installer 3.1 (KB893803)
Windows Internet Explorer 8
Windows Media Format 11 runtime
Windows Media Player 11
Yahoo! Software Update
Yahoo! Toolbar
==== Event Viewer Messages From Past Week ========
1/10/2012 11:33:52 AM, error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: fasttx2k
==== End Of File ===========================
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Re: Cannot remove malware with malwarebytes nor with AVG

Unread postby maxi » January 11th, 2012, 10:08 am

Hello kaypo,

Welcome to the forum!

My name is maxi and I'll be helping you with any malware problems.

Currently I am working under the guidance of the MRU teachers and everything I post to you, must first be approved by them.
This additional review process can add some extra time to my responses, but I will post back with instructions for you as soon as possible.

Before we begin, please read and follow these important guidelines, so things will proceed smoothly.
  1. The instructions being given are for YOUR computer and system only!
    Using these instructions on a different computer can cause damage to that computer and possibly render it inoperable!
  2. You must have Administrator rights, permissions for this computer.
  3. DO NOT run any other fix or removal tools unless instructed to do so!
  4. DO NOT install any other software (or hardware) during the cleaning process. This adds more items to be researched.
  5. Only post your problem at (1) one help site. Applying fixes from multiple help sites can cause problems.
  6. Print each set of instructions if possible - your Internet connection will not be available during some fix processes.
  7. Only reply to this thread, do not start another one. Please, continue responding, until I give you the "All Clean!"
    Absence of symptoms does not mean that everything is clear.

I am currently reviewing your log and will return, as soon as possible, with additional instructions. In the meantime...
Please take time to read the Malware Removal Forum Guidelines and Rules where the conditions for receiving help at this forum are explained.

Please read all instructions carefully before executing and perform the steps, in the order given.
lf, you have any questions or problems, executing these instructions, <<STOP>> do not proceed, post back with the question or problem.
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Re: Cannot remove malware with malwarebytes nor with AVG

Unread postby kaypo » January 11th, 2012, 12:08 pm

Ok, I await your reply.
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Re: Cannot remove malware with malwarebytes nor with AVG

Unread postby Cypher » January 11th, 2012, 1:00 pm

Operating Systems no longer supported by Microsoft
It appears you are using a computer with an unsupported Operating System.

May I draw your attention to the topic: ALL USERS OF THIS FORUM MUST READ THIS FIRST, which you should have read before posting for help.

The section here explains why we do not offer help for such computers. Thank you for your understanding.

This topic is now closed.
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