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helppppp asap explorer

6 min read

This thread's last reply is from July 26, 2010, 1:42 PM UTC. Software, malware, and removal-tool advice below may be out of date — treat specific steps and download links with caution.

nasti4
July 20, 2010, 7:45 AM UTC
explorer is going back to google, opening new windows n doing alsorts of strnge things, also seems to log me out alot of ebay ect heres my list thanks!

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 5:32:16 PM, on 7/20/2010
Platform: Windows 7 (WinNT 6.00.3504)
MSIE: Internet Explorer v8.00 (8.00.7600.16385)
Boot mode: Normal

Running processes:
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Alwil Software\Avast5\AvastUI.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe
C:\Windows\system32\taskhost.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Common Files\Ahead\Lib\NMIndexStoreSvr.exe
C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = Preserve
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://google.com.au/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O4 - HKLM\..\Run: [avast5] "C:\Program Files\Alwil Software\Avast5\avastUI.exe" /nogui
O4 - HKLM\..\Run: [NeroFilterCheck] C:\Program Files\Common Files\Ahead\Lib\NeroCheck.exe
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [TrojanScanner] C:\Program Files\Trojan Remover\Trjscan.exe /boot
O4 - HKCU\..\Run: [BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe"
O4 - HKCU\..\Run: [{493B05B9-2ACE-F011-7A66-F4929EF566FC}] C:\Users\azas\AppData\Roaming\Evse\vuox.exe
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'NETWORK SERVICE')
O4 - .DEFAULT User Startup: woarq.exe (User 'Default user')
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/s ... wflash.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{4EAA8037-EA01-41E9-B8B6-F35A87F7D916}: NameServer = 93.188.162.61,93.188.161.201
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: NameServer = 93.188.162.61,93.188.161.201
O17 - HKLM\System\CS1\Services\Tcpip\..\{4EAA8037-EA01-41E9-B8B6-F35A87F7D916}: NameServer = 93.188.162.61,93.188.161.201
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: NameServer = 93.188.162.61,93.188.161.201
O17 - HKLM\System\CS2\Services\Tcpip\..\{4EAA8037-EA01-41E9-B8B6-F35A87F7D916}: NameServer = 93.188.162.61,93.188.161.201
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: NameServer = 93.188.162.61,93.188.161.201
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: avast! Antivirus - AVAST Software - C:\Program Files\Alwil Software\Avast5\AvastSvc.exe
O23 - Service: avast! Firewall - AVAST Software - C:\Program Files\Alwil Software\Avast5\afwServ.exe
O23 - Service: avast! Mail Scanner - AVAST Software - C:\Program Files\Alwil Software\Avast5\AvastSvc.exe
O23 - Service: avast! Web Scanner - AVAST Software - C:\Program Files\Alwil Software\Avast5\AvastSvc.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: NVIDIA Display Driver Service (nvsvc) - NVIDIA Corporation - C:\Windows\system32\nvvsvc.exe

--

Adobe Flash Player 10 ActiveX
Adobe Flash Player 10 Plugin
Adobe Reader 9.3.3
Apple Application Support
Apple Mobile Device Support
Apple Software Update
Ashampoo Burning Studio 10.0.1
avast! Internet Security
BitComet 1.22
Bonjour
HiJackThis
iTunes
Microsoft .NET Framework 4 Client Profile
Microsoft .NET Framework 4 Client Profile
Microsoft Choice Guard
Microsoft Silverlight
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
MSVCRT
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
Nero 7 Essentials
Nero 7 Essentials
neroxml
NVIDIA Display Control Panel
NVIDIA Drivers
Opera 10.60
OziExplorer 3.95
PVSonyDll
QuickTime
RollerCoaster Tycoon 3 Platinum
StarCraft II Beta
Trojan Remover 6.8.2
VCRedistSetup
Windows Live Call
Windows Live Communications Platform
Windows Live Essentials
Windows Live Essentials
Windows Live Messenger
Windows Live Sign-in Assistant
Windows Live Upload Tool
WinRAR archiver
jmw3
July 23, 2010, 9:14 AM UTC
Hello & Welcome to Malware Removal

Please Subscribe to this Thread to get immediate notification of replies as soon as they are posted. To do this ensure Notify me when a reply is posted is ticked on the POST A REPLY page.

In the meantime please note the following:
  • Please take time to read the Malware Removal Forum Guidelines and Rules where the conditions for receiving help at this forum are explained.
  • Any recommendations made are for your computer problems only and should NOT be used on any other computer.
  • Please DO NOT run any scans/tools or other fixes unless I ask you to. This is very important for several reasons. Here are just two of them:
    1. The tools that we use are very powerful and can cause >>irreparable damage<< to your computer if not used correctly.
    2. Commercial scanners, for the most part can not completely remove some of the more "resistant" infections. This makes it much more difficult to get rid of completely.
  • If you get stuck or are unsure of something please ask for a further explanation, do not guess.
  • It will require more than one round to properly clean your system. Continue to respond to this thread until I give you the All Clean! even if symptoms seemingly abate.
Please note that the forum is very busy and if I don't hear from you within three days this thread will be closed.
If for any reason you cannot complete instructions within that time, that's fine, just put a post here so that I know you're still here. We get a lot of people who simply leave & if there is no contact for that amount of time I will have to assume you have abandoned your topic.

Please be aware that removing Malware is a potentially hazardous undertaking. I will take care not to knowingly suggest courses of action that might damage your computer. However it is impossible for me to foresee all interactions that may happen between the software on your computer and those we'll use to clear you of infection, and I cannot guarantee the safety of your system. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system, or to necessitate you taking your computer to a repair shop.

Because of this, I advise you to backup any personal files and folders before you start.

Thanks

MRU P2P Policy
IMPORTANT I notice there are signs of one or more P2P (Peer to Peer) File Sharing Programs on your computer.

BitComet 1.22

I'd like you to read the MRU policy for P2P Programs.
Go to Control Panel > Add/Remove Programs and uninstall the programs listed above (in red) & any other P2P programs.

Once all P2P programs are uninstalled, do the following:

DDS
Download DDS.scr by sUBs from one of the following links & save it to your desktop.
Link 1
Link 2
  • Double-Click on dds.scr and a command window will appear. This is normal
  • Shortly after two logs will appear, DDS.txt & Attach.txt
  • A window will open instructing you save & post the logs
  • Save the logs to a convenient place such as your desktop
  • Copy the contents of both logs & post in your next reply
Gmer
Download GMER Rootkit Scanner from here & save it to your desktop.
  • Double click the .exe file. If asked to allow gmer.sys driver to load, please consent
  • If it gives you a warning about rootkit activity and asks if you want to run scan...click on NO


    Click the image to enlarge it
  • In the right panel, you will see several boxes that have been checked. Uncheck the following ...
    • IAT/EAT
    • Drives/Partition other than Systemdrive (typically C:\)
    • Show All (don't miss this one)
  • Then click the Scan button & wait for it to finish
  • Once done click on the [Save..] button, and in the File name area, type in "Gmer.txt" or it will save as a .log file
  • Save it where you can easily find it, such as your desktop, and post it in reply
**Caution**
Rootkit scans often produce false positives. Do NOT take any action on any "<--- ROOKIT" entries
Do not run any programs while Gmer is running.

NOTE: If you cannot run GMER as indicated above, save a scan from the initial startup scan.
  • Before scanning, make sure all other running programs are closed & no other actions like a scheduled antivirus scan will occur while the scan is being performed. Do not use your computer for anything else during the scan
  • Double click the gmer.exe file
  • The program will begin to run & perform an initial scan. If possible rootkit activity is found, you will be asked if you would like to perform a full scan. Click No
  • After the "initial scan" is complete, click on the Save button, save the log file to your desktop & post it in your reply


To post in next reply:
Contents of DDS log
Contents of Attach.txt
Contents of Gmer log
jmw3
July 26, 2010, 1:42 PM UTC
a lack of response,