This is a read-only archive of malwareremoval.com. No new posts or registrations. Privacy Page
Malware Removal Forums

Cant install any downloaded programs

4 min read

✨ The volunteers who helped with this thread aren't active anymore, but you can still get a personalized answer — click Ask AI below.

This thread's last reply is from April 27, 2010, 10:29 AM UTC. Software, malware, and removal-tool advice below may be out of date — treat specific steps and download links with caution.

bignickm
April 18, 2010, 6:48 PM UTC
I cant install programs that I have downloaded. An example would be adobe reader 9.30 or widows installer. when I try to install programs I get a message that says "program name" encountered a problem and needs to close. Please Help.

here is the hijackthis log

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 2:47:46 PM, on 4/18/2010
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\VTTimer.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Eset\nod32krn.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Documents and Settings\Nicholas\Desktop\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://portal.wowway.net/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O4 - HKLM\..\Run: [VTTimer] VTTimer.exe
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [nod32kui] "C:\Program Files\Eset\nod32kui.exe" /WAITSERVICE
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1258419387859
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/s ... wflash.cab
O23 - Service: NOD32 Kernel Service (NOD32krn) - Eset - C:\Program Files\Eset\nod32krn.exe

--
End of file - 3119 bytes
MWR 3 day Mod MRU Undergrad
April 22, 2010, 5:32 AM UTC

Automated three-day notice: This topic had gone unanswered for more than three days. The original forum asked the author to post a link in its waiting-for-help queue within two days or the topic would be closed.

Dakeyras MRU Honors Graduate
April 25, 2010, 11:22 PM UTC
Please note that all instructions given are customised for this computer only, the tools used may cause damage if used on a computer with different infections.

If you think you have similar problems, please post a log in the HJT forum and wait for help.

Please take time to read the Malware Removal Forum Guidelines and Rules where the conditions for receiving help at this forum are explained.

Hi bignickm and welcome to Malware Removal. :)

I'm Dakeyras and I am going to try to assist you with your problem. Please take note of the below:
  • I will start working on your Malware issues, this may or may not, solve other issues you have with your machine.
  • The fixes are specific to your problem and should only be used for this issue on this machine!
  • The process is not instant. Please continue to review my answers until I tell you your machine is clear. Absence of symptoms does not mean that everything is clear.
  • If you don't know, stop and ask! Don't keep going on.
  • Please reply to this thread. Do not start a new topic.
  • Refrain from running self fixes as this will hinder the malware removal process.
  • It may prove beneficial if you print of the following instructions or save them to notepad as I post them.
  • Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.


I cant install programs that I have downloaded. An example would be adobe reader 9.30 or widows installer. when I try to install programs I get a message that says "program name" encountered a problem and needs to close. Please Help.
This may not be a malware related issuie and may be due to a recent corrupted software application installed for example, though off course I will not rule out malware as the culprit.

Question:

Have you installed any new software or not prior to the current problems?

Scan with RSIT:

  • Please download Random's System Information Tool by random/random from here and save it to your desktop.

Make sure that RSIT.exe is on the your Desktop before running the application!
  • Double click on RSIT.exe to run RSIT.
  • Click Continue at the disclaimer screen.
  • Once it has finished, two logs will open:
    • log.txt will be opened maximized.
    • info.txt will be opened minimized.
  • Please post the contents of both log.txt and info.txt.


Note: Both logs can also be located within this folder rsit at the root of your installed Hard-Drive. EG: C:\rsit

When completed the above, please post back the following in the order asked for:

  • How is your computer performing now, any further symptoms and or problems encountered?
  • Answer to my question.
  • Both RSIT logs. <-- Post them individually please, IE: one Log per post/reply.
bignickm
April 26, 2010, 12:56 PM UTC
My computer is still performing the same way.
I do not remember installing any new software before having these ploblems.

here are the logs you asked for:

Logfile of random's system information tool 1.06 (written by random/random)
Run by [redacted] at 2010-04-26 08:55:19
Microsoft Windows XP Home Edition Service Pack 3
System drive C: has 105 GB (92%) free of 114 GB
Total RAM: 1982 MB (77% free)

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 8:55:29 AM, on 4/26/2010
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\VTTimer.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\Program Files\Eset\nod32kui.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Eset\nod32krn.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Documents and Settings\Nicholas\Desktop\RSIT.exe
C:\Documents and Settings\Nicholas\Desktop\Nicholas.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://portal.wowway.net/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O4 - HKLM\..\Run: [VTTimer] VTTimer.exe
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [nod32kui] "C:\Program Files\Eset\nod32kui.exe" /WAITSERVICE
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1258419387859
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/s ... wflash.cab
O23 - Service: NOD32 Kernel Service (NOD32krn) - Eset - C:\Program Files\Eset\nod32krn.exe

--
End of file - 3157 bytes

======Registry dump======

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{53707962-6F74-2D53-2644-206D7942484F}]
Spybot-S&D IE Protection - C:\PROGRA~1\SPYBOT~1\SDHelper.dll [2009-01-26 1879896]

[HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run]
"VTTimer"=C:\WINDOWS\system32\VTTimer.exe [2006-06-16 53248]
"SoundMan"=C:\WINDOWS\SOUNDMAN.EXE [2006-03-01 577536]
"nod32kui"=C:\Program Files\Eset\nod32kui.exe [2009-11-18 949376]

[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run]
"ctfmon.exe"=C:\WINDOWS\system32\ctfmon.exe [2008-04-13 15360]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\network\UploadMgr]

[HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Policies\System]
"dontdisplaylastusername"=0
"legalnoticecaption"=
"legalnoticetext"=
"shutdownwithoutlogon"=1
"undockwithoutlogon"=1

[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\explorer]
"NoDriveTypeAutoRun"=145

[HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Policies\explorer]
"HonorAutoRunSetting"=

[HKEY_LOCAL_MACHINE\system\currentcontrolset\services\sharedaccess\parameters\firewallpolicy\standardprofile\authorizedapplications\list]
"%windir%\system32\sessmgr.exe"="%windir%\system32\sessmgr.exe:*:enabled:@xpsp2res.dll,-22019"
"%windir%\Network Diagnostic\xpnetdiag.exe"="%windir%\Network Diagnostic\xpnetdiag.exe:*:Enabled:@xpsp3res.dll,-20000"
"C:\Program Files\Microsoft Office\Office12\OUTLOOK.EXE"="C:\Program Files\Microsoft Office\Office12\OUTLOOK.EXE:*:Enabled:Microsoft Office Outlook"

[HKEY_LOCAL_MACHINE\system\currentcontrolset\services\sharedaccess\parameters\firewallpolicy\domainprofile\authorizedapplications\list]
"%windir%\system32\sessmgr.exe"="%windir%\system32\sessmgr.exe:*:enabled:@xpsp2res.dll,-22019"
"%windir%\Network Diagnostic\xpnetdiag.exe"="%windir%\Network Diagnostic\xpnetdiag.exe:*:Enabled:@xpsp3res.dll,-20000"

======List of files/folders created in the last 3 months======

2010-04-26 08:42:35 ----D---- C:\rsit
2010-04-18 13:55:54 ----D---- C:\!KillBox
2010-04-15 03:00:44 ----HDC---- C:\WINDOWS\$NtUninstallKB979402_WM9$
2010-04-15 03:00:37 ----HDC---- C:\WINDOWS\$NtUninstallKB978338$
2010-04-15 03:00:33 ----HDC---- C:\WINDOWS\$NtUninstallKB977816$
2010-04-15 03:00:28 ----HDC---- C:\WINDOWS\$NtUninstallKB978601$
2010-04-15 03:00:22 ----HDC---- C:\WINDOWS\$NtUninstallKB979309$
2010-04-08 10:41:30 ----D---- C:\WINDOWS\pss
2010-02-25 16:29:09 ----D---- C:\Program Files\Microsoft Silverlight
2010-02-22 04:00:27 ----HDC---- C:\WINDOWS\$NtUninstallKB973687$
2010-02-20 14:00:12 ----A---- C:\WINDOWS\system32\STKIT432.DLL
2010-02-20 14:00:01 ----D---- C:\Program Files\Registry Mechanic
2010-02-15 04:00:25 ----HDC---- C:\WINDOWS\$NtUninstallKB973904$
2010-02-10 04:00:55 ----HDC---- C:\WINDOWS\$NtUninstallKB978037$
2010-02-10 04:00:49 ----HDC---- C:\WINDOWS\$NtUninstallKB975713$
2010-02-10 04:00:43 ----HDC---- C:\WINDOWS\$NtUninstallKB975560$
2010-02-10 04:00:34 ----HDC---- C:\WINDOWS\$NtUninstallKB977914$
2010-02-10 04:00:22 ----HDC---- C:\WINDOWS\$NtUninstallKB978706$

======List of files/folders modified in the last 3 months======

2010-04-26 08:44:15 ----D---- C:\WINDOWS\Temp
2010-04-26 08:42:51 ----D---- C:\WINDOWS\Prefetch
2010-04-25 03:01:11 ----D---- C:\WINDOWS\system32
2010-04-18 13:57:13 ----A---- C:\WINDOWS\SchedLgU.Txt
2010-04-18 13:45:47 ----D---- C:\WINDOWS\system32\CatRoot2
2010-04-18 13:16:12 ----D---- C:\Program Files\Common Files
2010-04-15 03:16:47 ----D---- C:\WINDOWS
2010-04-15 03:00:47 ----HD---- C:\WINDOWS\inf
2010-04-15 03:00:45 ----RSHDC---- C:\WINDOWS\system32\dllcache
2010-04-15 03:00:43 ----A---- C:\WINDOWS\imsins.BAK
2010-04-15 03:00:39 ----D---- C:\WINDOWS\system32\drivers
2010-04-14 20:10:22 ----HD---- C:\WINDOWS\$hf_mig$
2010-04-12 16:22:51 ----D---- C:\WINDOWS\network diagnostic
2010-04-08 12:37:17 ----RD---- C:\Program Files
2010-04-08 11:44:34 ----SHD---- C:\WINDOWS\Installer
2010-04-08 11:17:45 ----D---- C:\WINDOWS\system32\config
2010-04-08 11:11:57 ----D---- C:\Documents and Settings\All Users\Application Data\Adobe
2010-04-08 11:04:03 ----D---- C:\WINDOWS\system32\Restore
2010-04-08 10:56:11 ----RASH---- C:\boot.ini
2010-04-08 10:56:11 ----A---- C:\WINDOWS\win.ini
2010-04-08 10:56:11 ----A---- C:\WINDOWS\system.ini
2010-04-06 23:28:00 ----SD---- C:\WINDOWS\Downloaded Program Files
2010-04-06 17:39:17 ----D---- C:\Documents and Settings\Nicholas\Application Data\Adobe
2010-04-06 17:37:46 ----D---- C:\DELL
2010-03-19 18:05:50 ----N---- C:\WINDOWS\system32\wmp.dll
2010-03-17 11:57:32 ----A---- C:\WINDOWS\system32\PerfStringBackup.INI
2010-02-20 13:58:34 ----SD---- C:\Documents and Settings\Nicholas\Application Data\Microsoft
2010-02-20 13:44:35 ----D---- C:\WINDOWS\Help
2010-02-12 00:33:11 ----A---- C:\WINDOWS\system32\6to4svc.dll
2010-01-29 01:05:07 ----D---- C:\Program Files\Eset

======List of drivers (R=Running, S=Stopped, 0=Boot, 1=System, 2=Auto, 3=Demand, 4=Disabled)======

R1 AmdPPM;AMD HwPState Processor Driver; C:\WINDOWS\system32\DRIVERS\AmdPPM.sys [2007-04-16 33792]
R1 nod32drv;nod32drv; C:\WINDOWS\system32\drivers\nod32drv.sys [2009-11-18 15424]
R1 WS2IFSL;Windows Socket 2.0 Non-IFS Service Provider Support Environment; C:\WINDOWS\System32\drivers\ws2ifsl.sys [2002-09-03 12032]
R2 AMON;AMON; C:\WINDOWS\system32\drivers\amon.sys [2009-11-18 512096]
R3 ALCXWDM;Service for Realtek AC97 Audio (WDM); C:\WINDOWS\system32\drivers\ALCXWDM.SYS [2006-05-10 3964736]
R3 RTL8023xp;Realtek 10/100/1000 PCI NIC Family NDIS XP Driver; C:\WINDOWS\system32\DRIVERS\Rtnicxp.sys [2009-03-25 130432]
R3 S3GIGP;S3GIGP; C:\WINDOWS\System32\DRIVERS\S3gIGPm.sys [2006-06-23 808448]
R3 usbehci;Microsoft USB 2.0 Enhanced Host Controller Miniport Driver; C:\WINDOWS\System32\DRIVERS\usbehci.sys [2008-04-13 30208]
R3 usbhub;USB2 Enabled Hub; C:\WINDOWS\System32\DRIVERS\usbhub.sys [2008-04-13 59520]
R3 usbuhci;Microsoft USB Universal Host Controller Miniport Driver; C:\WINDOWS\System32\DRIVERS\usbuhci.sys [2008-04-13 20608]
R3 vulfntrs;VIA USB Roothub Lower Filter; C:\WINDOWS\System32\Drivers\vulfntr.sys [2002-11-03 10496]
S3 Arp1394;1394 ARP Client Protocol; C:\WINDOWS\System32\DRIVERS\arp1394.sys [2008-04-13 60800]
S3 FETND5BV;VIA Rhine-Family Fast Ethernet Adapter Driver Service; C:\WINDOWS\System32\DRIVERS\fetnd5bv.sys [2005-11-13 42496]
S3 FETNDIS;VIA PCI 10/100Mb Fast Ethernet Adapter NT Driver; C:\WINDOWS\System32\DRIVERS\fetnd5.sys [2001-08-17 27165]
S3 hidusb;Microsoft HID Class Driver; C:\WINDOWS\System32\DRIVERS\hidusb.sys [2008-04-13 10368]
S3 mouhid;Mouse HID Driver; C:\WINDOWS\System32\DRIVERS\mouhid.sys [2002-09-03 12160]
S3 NIC1394;1394 Net Driver; C:\WINDOWS\System32\DRIVERS\nic1394.sys [2008-04-13 61824]
S3 USBSTOR;USB Mass Storage Driver; C:\WINDOWS\system32\DRIVERS\USBSTOR.SYS [2008-04-13 26368]
S3 vulfnths;VIA USB Host Controller Lower Filter; C:\WINDOWS\System32\Drivers\vulfnth.sys [2002-10-14 6912]
S4 IntelIde;IntelIde; C:\WINDOWS\system32\drivers\IntelIde.sys []

======List of services (R=Running, S=Stopped, 0=Boot, 1=System, 2=Auto, 3=Demand, 4=Disabled)======

R2 NOD32krn;NOD32 Kernel Service; C:\Program Files\Eset\nod32krn.exe [2009-11-18 552064]
S3 odserv;Microsoft Office Diagnostics Service; C:\Program Files\Common Files\Microsoft Shared\OFFICE12\ODSERV.EXE [2006-10-26 441136]
S3 ose;Office Source Engine; C:\Program Files\Common Files\Microsoft Shared\Source Engine\OSE.EXE [2006-10-26 145184]

-----------------EOF-----------------
bignickm
April 26, 2010, 12:57 PM UTC
info.txt logfile of random's system information tool 1.06 2010-04-26 08:42:52

======Uninstall list======

-->rundll32.exe setupapi.dll,InstallHinfSection DefaultUninstall 132 C:\WINDOWS\INF\PCHealth.inf
Adobe Flash Player 10 ActiveX-->C:\WINDOWS\system32\Macromed\Flash\uninstall_activeX.exe
HijackThis 2.0.2-->"C:\Documents and Settings\Nicholas\Desktop\HijackThis.exe" /uninstall
Hotfix for Windows XP (KB952287)-->"C:\WINDOWS\$NtUninstallKB952287$\spuninst\spuninst.exe"
Hotfix for Windows XP (KB970653-v3)-->"C:\WINDOWS\$NtUninstallKB970653-v3$\spuninst\spuninst.exe"
Microsoft Office Excel MUI (English) 2007-->MsiExec.exe /X{90120000-0016-0409-0000-0000000FF1CE}
Microsoft Office Outlook MUI (English) 2007-->MsiExec.exe /X{90120000-001A-0409-0000-0000000FF1CE}
Microsoft Office PowerPoint MUI (English) 2007-->MsiExec.exe /X{90120000-0018-0409-0000-0000000FF1CE}
Microsoft Office Proof (English) 2007-->MsiExec.exe /X{90120000-001F-0409-0000-0000000FF1CE}
Microsoft Office Proof (French) 2007-->MsiExec.exe /X{90120000-001F-040C-0000-0000000FF1CE}
Microsoft Office Proof (Spanish) 2007-->MsiExec.exe /X{90120000-001F-0C0A-0000-0000000FF1CE}
Microsoft Office Proofing (English) 2007-->MsiExec.exe /X{90120000-002C-0409-0000-0000000FF1CE}
Microsoft Office Shared MUI (English) 2007-->MsiExec.exe /X{90120000-006E-0409-0000-0000000FF1CE}
Microsoft Office Shared Setup Metadata MUI (English) 2007-->MsiExec.exe /X{90120000-0115-0409-0000-0000000FF1CE}
Microsoft Office Standard 2007-->"C:\Program Files\Common Files\Microsoft Shared\OFFICE12\Office Setup Controller\setup.exe" /uninstall STANDARDR /dll OSETUP.DLL
Microsoft Office Standard 2007-->MsiExec.exe /X{91120000-0012-0000-0000-0000000FF1CE}
Microsoft Office Word MUI (English) 2007-->MsiExec.exe /X{90120000-001B-0409-0000-0000000FF1CE}
Microsoft Silverlight-->MsiExec.exe /X{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}
NOD32 antivirus system-->C:\Program Files\Eset\Setup\setup.exe /UNINSTALL
NOD32 FiX v2.1-->"C:\Program Files\Eset\unins000.exe"
Realtek AC'97 Audio-->RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\PROFES~1\RunTime\11\50\Intel32\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{FB08F381-6533-4108-B7DD-039E11FBC27E}\setup.exe" -l0x9 -removeonly
Registry Mechanic 6.0-->"C:\Program Files\Registry Mechanic\unins000.exe"
Security Update for Windows Internet Explorer 8 (KB971961)-->"C:\WINDOWS\ie8updates\KB971961-IE8\spuninst\spuninst.exe"
Security Update for Windows Internet Explorer 8 (KB974455)-->"C:\WINDOWS\ie8updates\KB974455-IE8\spuninst\spuninst.exe"
Security Update for Windows Media Player (KB952069)-->"C:\WINDOWS\$NtUninstallKB952069_WM9$\spuninst\spuninst.exe"
Security Update for Windows Media Player (KB954155)-->"C:\WINDOWS\$NtUninstallKB954155_WM9$\spuninst\spuninst.exe"
Security Update for Windows Media Player (KB968816)-->"C:\WINDOWS\$NtUninstallKB968816_WM9$\spuninst\spuninst.exe"
Security Update for Windows Media Player (KB973540)-->"C:\WINDOWS\$NtUninstallKB973540_WM9$\spuninst\spuninst.exe"
Security Update for Windows Media Player (KB979402)-->"C:\WINDOWS\$NtUninstallKB979402_WM9$\spuninst\spuninst.exe"
Security Update for Windows XP (KB923561)-->"C:\WINDOWS\$NtUninstallKB923561$\spuninst\spuninst.exe"
Security Update for Windows XP (KB946648)-->"C:\WINDOWS\$NtUninstallKB946648$\spuninst\spuninst.exe"
Security Update for Windows XP (KB950762)-->"C:\WINDOWS\$NtUninstallKB950762$\spuninst\spuninst.exe"
Security Update for Windows XP (KB950974)-->"C:\WINDOWS\$NtUninstallKB950974$\spuninst\spuninst.exe"
Security Update for Windows XP (KB951066)-->"C:\WINDOWS\$NtUninstallKB951066$\spuninst\spuninst.exe"
Security Update for Windows XP (KB951376-v2)-->"C:\WINDOWS\$NtUninstallKB951376-v2$\spuninst\spuninst.exe"
Security Update for Windows XP (KB951748)-->"C:\WINDOWS\$NtUninstallKB951748$\spuninst\spuninst.exe"
Security Update for Windows XP (KB952004)-->"C:\WINDOWS\$NtUninstallKB952004$\spuninst\spuninst.exe"
Security Update for Windows XP (KB952954)-->"C:\WINDOWS\$NtUninstallKB952954$\spuninst\spuninst.exe"
Security Update for Windows XP (KB954459)-->"C:\WINDOWS\$NtUninstallKB954459$\spuninst\spuninst.exe"
Security Update for Windows XP (KB955069)-->"C:\WINDOWS\$NtUninstallKB955069$\spuninst\spuninst.exe"
Security Update for Windows XP (KB956572)-->"C:\WINDOWS\$NtUninstallKB956572$\spuninst\spuninst.exe"
Security Update for Windows XP (KB956744)-->"C:\WINDOWS\$NtUninstallKB956744$\spuninst\spuninst.exe"
Security Update for Windows XP (KB956802)-->"C:\WINDOWS\$NtUninstallKB956802$\spuninst\spuninst.exe"
Security Update for Windows XP (KB956803)-->"C:\WINDOWS\$NtUninstallKB956803$\spuninst\spuninst.exe"
Security Update for Windows XP (KB956844)-->"C:\WINDOWS\$NtUninstallKB956844$\spuninst\spuninst.exe"
Security Update for Windows XP (KB957097)-->"C:\WINDOWS\$NtUninstallKB957097$\spuninst\spuninst.exe"
Security Update for Windows XP (KB958644)-->"C:\WINDOWS\$NtUninstallKB958644$\spuninst\spuninst.exe"
Security Update for Windows XP (KB958687)-->"C:\WINDOWS\$NtUninstallKB958687$\spuninst\spuninst.exe"
Security Update for Windows XP (KB958869)-->"C:\WINDOWS\$NtUninstallKB958869$\spuninst\spuninst.exe"
Security Update for Windows XP (KB959426)-->"C:\WINDOWS\$NtUninstallKB959426$\spuninst\spuninst.exe"
Security Update for Windows XP (KB960225)-->"C:\WINDOWS\$NtUninstallKB960225$\spuninst\spuninst.exe"
Security Update for Windows XP (KB960803)-->"C:\WINDOWS\$NtUninstallKB960803$\spuninst\spuninst.exe"
Security Update for Windows XP (KB960859)-->"C:\WINDOWS\$NtUninstallKB960859$\spuninst\spuninst.exe"
Security Update for Windows XP (KB961371-v2)-->"C:\WINDOWS\$NtUninstallKB961371-v2$\spuninst\spuninst.exe"
Security Update for Windows XP (KB961501)-->"C:\WINDOWS\$NtUninstallKB961501$\spuninst\spuninst.exe"
Security Update for Windows XP (KB969059)-->"C:\WINDOWS\$NtUninstallKB969059$\spuninst\spuninst.exe"
Security Update for Windows XP (KB969947)-->"C:\WINDOWS\$NtUninstallKB969947$\spuninst\spuninst.exe"
Security Update for Windows XP (KB970238)-->"C:\WINDOWS\$NtUninstallKB970238$\spuninst\spuninst.exe"
Security Update for Windows XP (KB970430)-->"C:\WINDOWS\$NtUninstallKB970430$\spuninst\spuninst.exe"
Security Update for Windows XP (KB971486)-->"C:\WINDOWS\$NtUninstallKB971486$\spuninst\spuninst.exe"
Security Update for Windows XP (KB971557)-->"C:\WINDOWS\$NtUninstallKB971557$\spuninst\spuninst.exe"
Security Update for Windows XP (KB971633)-->"C:\WINDOWS\$NtUninstallKB971633$\spuninst\spuninst.exe"
Security Update for Windows XP (KB971657)-->"C:\WINDOWS\$NtUninstallKB971657$\spuninst\spuninst.exe"
Security Update for Windows XP (KB971961)-->"C:\WINDOWS\$NtUninstallKB971961$\spuninst\spuninst.exe"
Security Update for Windows XP (KB973354)-->"C:\WINDOWS\$NtUninstallKB973354$\spuninst\spuninst.exe"
Security Update for Windows XP (KB973507)-->"C:\WINDOWS\$NtUninstallKB973507$\spuninst\spuninst.exe"
Security Update for Windows XP (KB973525)-->"C:\WINDOWS\$NtUninstallKB973525$\spuninst\spuninst.exe"
Security Update for Windows XP (KB973869)-->"C:\WINDOWS\$NtUninstallKB973869$\spuninst\spuninst.exe"
Security Update for Windows XP (KB973904)-->"C:\WINDOWS\$NtUninstallKB973904$\spuninst\spuninst.exe"
Security Update for Windows XP (KB974112)-->"C:\WINDOWS\$NtUninstallKB974112$\spuninst\spuninst.exe"
Security Update for Windows XP (KB974318)-->"C:\WINDOWS\$NtUninstallKB974318$\spuninst\spuninst.exe"
Security Update for Windows XP (KB974392)-->"C:\WINDOWS\$NtUninstallKB974392$\spuninst\spuninst.exe"
Security Update for Windows XP (KB974455)-->"C:\WINDOWS\$NtUninstallKB974455$\spuninst\spuninst.exe"
Security Update for Windows XP (KB974571)-->"C:\WINDOWS\$NtUninstallKB974571$\spuninst\spuninst.exe"
Security Update for Windows XP (KB975025)-->"C:\WINDOWS\$NtUninstallKB975025$\spuninst\spuninst.exe"
Security Update for Windows XP (KB975467)-->"C:\WINDOWS\$NtUninstallKB975467$\spuninst\spuninst.exe"
Security Update for Windows XP (KB975560)-->"C:\WINDOWS\$NtUninstallKB975560$\spuninst\spuninst.exe"
Security Update for Windows XP (KB975713)-->"C:\WINDOWS\$NtUninstallKB975713$\spuninst\spuninst.exe"
Security Update for Windows XP (KB977816)-->"C:\WINDOWS\$NtUninstallKB977816$\spuninst\spuninst.exe"
Security Update for Windows XP (KB977914)-->"C:\WINDOWS\$NtUninstallKB977914$\spuninst\spuninst.exe"
Security Update for Windows XP (KB978037)-->"C:\WINDOWS\$NtUninstallKB978037$\spuninst\spuninst.exe"
Security Update for Windows XP (KB978338)-->"C:\WINDOWS\$NtUninstallKB978338$\spuninst\spuninst.exe"
Security Update for Windows XP (KB978601)-->"C:\WINDOWS\$NtUninstallKB978601$\spuninst\spuninst.exe"
Security Update for Windows XP (KB978706)-->"C:\WINDOWS\$NtUninstallKB978706$\spuninst\spuninst.exe"
Security Update for Windows XP (KB979309)-->"C:\WINDOWS\$NtUninstallKB979309$\spuninst\spuninst.exe"
Spybot - Search & Destroy-->"C:\Program Files\Spybot - Search & Destroy\unins000.exe"
Update for Windows Internet Explorer 8 (KB975364)-->"C:\WINDOWS\ie8updates\KB975364-IE8\spuninst\spuninst.exe"
Update for Windows Internet Explorer 8 (KB976749)-->"C:\WINDOWS\ie8updates\KB976749-IE8\spuninst\spuninst.exe"
Update for Windows XP (KB951978)-->"C:\WINDOWS\$NtUninstallKB951978$\spuninst\spuninst.exe"
Update for Windows XP (KB967715)-->"C:\WINDOWS\$NtUninstallKB967715$\spuninst\spuninst.exe"
Update for Windows XP (KB968389)-->"C:\WINDOWS\$NtUninstallKB968389$\spuninst\spuninst.exe"
Update for Windows XP (KB971737)-->"C:\WINDOWS\$NtUninstallKB971737$\spuninst\spuninst.exe"
Update for Windows XP (KB973687)-->"C:\WINDOWS\$NtUninstallKB973687$\spuninst\spuninst.exe"
Update for Windows XP (KB973815)-->"C:\WINDOWS\$NtUninstallKB973815$\spuninst\spuninst.exe"
VIA Rhine-Family Fast Ethernet Adapter-->Rundll32.exe vuins32.dll,vuins32Ex $Rhine $VIA
VIA/S3G Display Driver 6.14.10.0057-->C:\PROGRA~1\S3\UChromeP\s3minset.exe /u UChromeP.uns
Windows Internet Explorer 8-->"C:\WINDOWS\ie8\spuninst\spuninst.exe"
Windows XP Service Pack 3-->"C:\WINDOWS\$NtServicePackUninstall$\spuninst\spuninst.exe"

======Hosts File======

127.0.0.1 http://www.007guard.com
127.0.0.1 007guard.com
127.0.0.1 008i.com
127.0.0.1 http://www.008k.com
127.0.0.1 008k.com
127.0.0.1 http://www.00hq.com
127.0.0.1 00hq.com
127.0.0.1 010402.com
127.0.0.1 http://www.032439.com
127.0.0.1 032439.com

======Security center information======

AV: ESET NOD32 antivirus system 2.70

======System event log======

Computer Name: [redacted]
Event Code: 10005
Message: DCOM got error "%1084" attempting to start the service netman with arguments ""
in order to run the server:
{BA126AD8-2166-11D1-B1D0-00805FC1270E}

Record Number: 366
Source Name: DCOM
Time Written: 20091116221001.000000-300
Event Type: error
User: NICK\Administrator

Computer Name: [redacted]
Event Code: 10005
Message: DCOM got error "%1084" attempting to start the service netman with arguments ""
in order to run the server:
{BA126AE5-2166-11D1-B1D0-00805FC1270E}

Record Number: 365
Source Name: DCOM
Time Written: 20091116220948.000000-300
Event Type: error
User: NICK\Administrator

Computer Name: [redacted]
Event Code: 10005
Message: DCOM got error "%1084" attempting to start the service netman with arguments ""
in order to run the server:
{BA126AE5-2166-11D1-B1D0-00805FC1270E}

Record Number: 364
Source Name: DCOM
Time Written: 20091116220930.000000-300
Event Type: error
User: NICK\Administrator

Computer Name: [redacted]
Event Code: 10005
Message: DCOM got error "%1084" attempting to start the service EventSystem with arguments ""
in order to run the server:
{1BE1F766-5536-11D1-B726-00C04FB926AF}

Record Number: 363
Source Name: DCOM
Time Written: 20091116220917.000000-300
Event Type: error
User: NT AUTHORITY\SYSTEM

Computer Name: [redacted]
Event Code: 10005
Message: DCOM got error "%1084" attempting to start the service netman with arguments ""
in order to run the server:
{BA126AE5-2166-11D1-B1D0-00805FC1270E}

Record Number: 362
Source Name: DCOM
Time Written: 20091116220908.000000-300
Event Type: error
User: NICK\Administrator

=====Application event log=====

Computer Name: [redacted]
Event Code: 1000
Message: Faulting application iexplore.exe, version 8.0.6001.18702, faulting module flash10c.ocx, version 10.0.32.18, fault address 0x001f2111.

Record Number: 96
Source Name: Application Error
Time Written: 20091120024512.000000-300
Event Type: error
User:

Computer Name: [redacted]
Event Code: 1000
Message: Faulting application iexplore.exe, version 8.0.6001.18702, faulting module flash10c.ocx, version 10.0.32.18, fault address 0x000cdb61.

Record Number: 95
Source Name: Application Error
Time Written: 20091119104137.000000-300
Event Type: error
User:

Computer Name: [redacted]
Event Code: 1000
Message: Faulting application iexplore.exe, version 8.0.6001.18702, faulting module flash10c.ocx, version 10.0.32.18, fault address 0x000dea73.

Record Number: 94
Source Name: Application Error
Time Written: 20091118224347.000000-300
Event Type: error
User:

Computer Name: [redacted]
Event Code: 1000
Message: Faulting application iexplore.exe, version 8.0.6001.18702, faulting module flash10c.ocx, version 10.0.32.18, fault address 0x000dea73.

Record Number: 93
Source Name: Application Error
Time Written: 20091118223533.000000-300
Event Type: error
User:

Computer Name: [redacted]
Event Code: 1000
Message: Faulting application iexplore.exe, version 8.0.6001.18702, faulting module flash10c.ocx, version 10.0.32.18, fault address 0x002f472c.

Record Number: 91
Source Name: Application Error
Time Written: 20091118222345.000000-300
Event Type: error
User:

======Environment variables======

"ComSpec"=%SystemRoot%\system32\cmd.exe
"Path"=%SystemRoot%\system32;%SystemRoot%;%SystemRoot%\System32\Wbem
"windir"=%SystemRoot%
"OS"=Windows_NT
"PROCESSOR_ARCHITECTURE"=x86
"PROCESSOR_LEVEL"=15
"PROCESSOR_IDENTIFIER"=x86 Family 15 Model 75 Stepping 2, AuthenticAMD
"PROCESSOR_REVISION"=4b02
"NUMBER_OF_PROCESSORS"=2
"PATHEXT"=.COM;.EXE;.BAT;.CMD;.VBS;.VBE;.JS;.JSE;.WSF;.WSH
"TEMP"=%SystemRoot%\TEMP
"TMP"=%SystemRoot%\TEMP
"FP_NO_HOST_CHECK"=NO

-----------------EOF-----------------
Dakeyras MRU Honors Graduate
April 26, 2010, 7:52 PM UTC
Hi,

My computer is still performing the same way.
I do not remember installing any new software before having these ploblems.
OK and thanks for the update.

Next:

  • Please download this tool from Microsoft.
  • Double click on MGADiag.exe to run it.
  • Click Continue.
  • The program will run. It takes a while to finish the diagnosis, please be patient.
  • Once done, click on Copy.
  • Open Notepad and paste the contents in. Save this file and post it in your next reply.


CKScanner:

  • Please download CKScanner from here to your Desktop.

Make sure that CKScanner.exe is on the your Desktop before running the application!
  • Double-click on CKScanner.exe and click Search For Files.
  • After a very short time, when the cursor hourglass disappears, click Save List To File.
  • A message box will verify the file saved
  • Double-click on the CKFiles.txt icon on your Desktop and copy/paste the contents in your next reply.
bignickm
April 27, 2010, 2:30 AM UTC
Here are the responses I got when I tried to run these 2 applications:

Microsoft Genuine Advantage Diagnostic tool has encountered a problem and needs to close. We are sorry for the inconvenience.

and

CKScanner has encountered a problem and needs to close. We are sorry for the inconvenience.
Dakeyras MRU Honors Graduate
April 27, 2010, 10:29 AM UTC
Hi,

The problems being currently experiencing are probably due to either a specific software and or hardware fault and this is not my area of expertise nor this forums as we provide Anti-Malware support only.

Also it appears you have a illegal licensing bypassing application installed namely:-

NOD32 FiX v2.1

This also leads myself to believe the actual NOD32 antivirus system in use is not legal either. If I may bring your attention to this portion of the forums policy:-
This forum does not support the use of stolen software, nor will it "aid and abet" in its use. If your helper detects the presence of cracked software on your computer, you will be asked to remove it at once.
Also you have installed:-

Registry Mechanic 6.0

The use of this may have compounded the issues and or caused them as these types of applications do more harm than actually any good.

Anyway since you are having problems running the scans I have requested and therefore I cannot review the logs I need. At this time I will have to withdraw my assistance on the grounds you are using illegal software and I have no way at this time to verify if any other illegal software is installed and or the operating system itself is not a genuine Microsoft product.

This topic is now closed.

✨ Ask AI about this thread

No ads, no affiliate links — generated on request from this thread's own archived content, not written by forum staff. Never run a scan/removal tool as a self-service step if the original thread describes it being done under a helper's direct supervision, and don't include your name, email, or other personal details in a follow-up question. See our privacy page for details on how this works.