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Hijacked websites, programs close & taskmanager doesn't open

4 min read

This thread's last reply is from June 29, 2009, 2:17 PM UTC. Software, malware, and removal-tool advice below may be out of date — treat specific steps and download links with caution.

krsjoe
June 26, 2009, 3:31 PM UTC
Hello,
I work in a small office with typical network internet access. One of our PC's began showing signs of a problem when the user complained about things Not working. The problems include:
processes slowing down,
programs closing unexpectedly,
when working in Mozilla, links returned from searches through google etc. are hijacked the site: http://worldautoparts.org/?q= "keyword" and
when working in IE8, it continually reloads and displays a "tab recovery message" (can't actually do anything in IE).

When I attempted to open the task manager to see what was going on, I discovered it would not open.
I ran the Microsoft Fit Tool which eliminated some malicious files, but did not fix the problem.
I downloaded and paid for cyberdefender subscription which also identified and eliminated some different files, but did not fix the problem.
I downloaded and ran Spybot, it also identified files and removed them without fixing the problems.

I finally am trying Hijack This looking for some expert help. We do not have any "tech" people on staff. I have about the most experience, and that is troubleshooting simple hardware/software issue (usually operator error).

The log from the initial HijackThis scan is below:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 10:00:58 AM, on 6/26/2009
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\inetsrv\inetinfo.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\alg.exe
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
C:\WINDOWS\RTHDCPL.EXE
C:\WINDOWS\system32\igfxsrvc.exe
C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe
C:\Program Files\Gadwin Systems\PrintScreen\PrintScreen.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\CyberDefender\AntiSpyware\cdas3.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Java\jre1.5.0_06\bin\jucheck.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\WINDOWS\system32\wbem\wmiprvse.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = partnerpage.google.com/smallbiz.dell.com/en_us?hl=en&client=dell-usuk&channel=us-smb&ibd=1080130
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://search.myidentitydefender.com/smallsearch.html
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Page_URL = partnerpage.google.com/smallbiz.dell.com/en_us?hl=en&client=dell-usuk&channel=us-smb&ibd=1080130
R3 - URLSearchHook: (no name) - ~CFBFAE00-17A6-11D0-99CB-00C04FD64497} - (no file)
R3 - URLSearchHook: MyIdentityDefender - {A26503FE-B3B8-4910-A9DC-9CBD25C6B8D6} - C:\Documents and Settings\Z Financial\Local Settings\Application Data\CyberDefender\cdmyidd.dll
O1 - Hosts: ::1 localhost
O1 - Hosts: 91.212.65.127 browser-security.microsoft.com
O1 - Hosts: 91.212.65.127 spywareprotector-2009.com
O1 - Hosts: 91.212.65.127 http://www.spywareprotector-2009.com
O1 - Hosts: 91.212.65.127 secure.spywareprotector-2009.com
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {39a0bd8c-e449-0de7-b0e8-2fff743f2fea} - C:\WINDOWS\Kgogeq.dat
O2 - BHO: (no name) - {4113596E-E605-4E4F-A9EA-816DC7A116B3} - c:\windows\system32\etbahys.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O2 - BHO: MyIdentityDefender - {A26503FE-B3B8-4910-A9DC-9CBD25C6B8D6} - C:\Documents and Settings\Z Financial\Local Settings\Application Data\CyberDefender\cdmyidd.dll
O3 - Toolbar: MyIdentityDefender - {A26503FE-B3B8-4910-A9DC-9CBD25C6B8D6} - C:\Documents and Settings\Z Financial\Local Settings\Application Data\CyberDefender\cdmyidd.dll
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE
O4 - HKLM\..\Run: [PDVDDXSrv] "C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe"
O4 - HKLM\..\Run: [ECenter] C:\Dell\E-Center\EULALauncher.exe
O4 - HKLM\..\Run: [dscactivate] "C:\Program Files\Dell Support Center\gs_agent\custom\dsca.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Mhecolovolovol] rundll32.exe "C:\WINDOWS\Kgogeq.dat",e
O4 - HKCU\..\Run: [Gadwin PrintScreen] C:\Program Files\Gadwin Systems\PrintScreen\PrintScreen.exe /nosplash
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [CyberDefender Early Detection Center] "C:\Program Files\CyberDefender\AntiSpyware\cdas3.exe" /minimize
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKCU\..\Run: [RegistryMechanic] C:\Program Files\Registry Mechanic\RegMech.exe /H
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search && Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {106E49CF-797A-11D2-81A2-00E02C015623} (AlternaTIFF ActiveX) - http://www.alternatiff.com/install/00/alttiff.cab
O20 - Winlogon Notify: zxtzqyii - C:\WINDOWS\SYSTEM32\etbahys.dll
O23 - Service: Alerter AlerterALG (AlerterALG) - Unknown owner - C:\WINDOWS\TEMP\85.tmp.exe (file missing)
O23 - Service: DellAMBrokerService - Unknown owner - C:\Program Files\DellAutomatedPCTuneUp\brkrsvc.exe

--
End of file - 6727 bytes


Thank You,
Joe C.
Shaba
June 29, 2009, 9:35 AM UTC
Hi krsjoe

So is this a personal computer?
krsjoe
June 29, 2009, 1:34 PM UTC
Yes, Its a PC.
Shaba
June 29, 2009, 2:14 PM UTC
I mean by personal computer that is it personal or corporate.
krsjoe
June 29, 2009, 2:15 PM UTC
It is owned by our company.
Shaba
June 29, 2009, 2:17 PM UTC
Then I am unable to help as per rules:

"We do not help in cleaning business or corporate computers. There may be restrictions and modifications installed on such machines that could be damaged or altered by the actions we take to remove Malware. There may also be legal issues regarding any loss of business data that we do not wish to deal with.
If you ask for help and, unknown to us, it involves a business computer, you need to understand that any damages resulting from our advice are YOUR RESPONSIBILITY."