This thread's last reply is from November 19, 2008, 9:32 AM UTC. Software, malware, and removal-tool
advice below may be out of date — treat specific steps and download links with caution.
Go to start - run - regedit - ok
Check this key:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon
And tell me if it has value shell="explorer.exe" ?
Hi Shaba.
Curiously I can't access the PC on "Safe Mode". My user simply does not go through. It may be because it is a user only registrated at the domain, and not locally.
I can acces in "Safe Mode with networking". If that is good, please tell me so to continue with the instructions. Otherwise, please let me know what to do.
Thanks
So is this a personal computer?
It's personal in that only I used it, but its my work's PC.
I'm trying by all means to avoid calling tech support, as their normal response is to wipe off everything and do a clean install from scratch.
Please tell me if you can continue helping me.
The malware problem is "gone", as I don't have the pop-up anymore. But the shell and shutdown issues are still here with me.
Thanks once more
Unfortunately as per forum
rules I can't provide anymore assistance:
"In General, we do not help in cleaning business or corporate computers. There may be restrictions and modifications installed on such machines that could be damaged or altered by the actions we take to remove Malware. There may also be legal issues regarding any loss of business data that we do not wish to deal with."
Sorry to read that, but completely understand it and agree with it.
Thanks for all your help so far. And my apologies if any wrongdoing has been done.
I'll just have to deal with tech unsupport from now on.
Thanks for all once more.