Hi Natalie.
The problems you are still experiencing are not coming from malware as all of your latest logs have come back clean.
As this is a dedicated Malware Removal site I think those issues are best left to experts elsewhere..
Here are some excellent Tech sites (in no particular order) that may be able to help with these problems:
So as I said above your logs are clean, I hope you can resolve your other problem with the links that I provided.
This is my general post for when your logs show no more signs of malware.
Now that you are clean, please follow these simple steps in order to keep your computer clean and secure:Clean up with OTM- Double-click OTM.exe to start the program, This tool will remove all the tools we used to clean your pc.
- Close all other programs apart from OTMoveIt3 as this step will require a reboot
- On the OTM main screen, press the CleanUp! button
- Say Yes to the prompt and then allow the program to reboot your computer.
You can now delete any tools we used if they remain on your Desktop.Protection ProgramsDon't forget to
re-enable any protection programs we disabled during your fix.
Here are some free programs I recommend that could help you improve your computer's security.Install SpywareBlasterDownload and install Javacools SpywareBlaster from
HereSpywareBlaster adds a list of ActiveX controls, tracking cookies and sites which will be blocked in either Internet Explorer or Firefox browsers. You need to manually check for updates regularly.
Install SiteAdvisor SiteAdvisor is a toolbar for Microsoft Internet Explorer and Mozilla Firefox which alerts you if you're about to enter a potentially dangerous website.
You can find more information and download it from
Here Install WinPatrol As a robust security monitor,
WinPatrol will alert you to hijackings, malware attacks and critical changes made to your computer without your permission. WinPatrol takes snapshot of your critical system resources and alerts you to any changes that may occur without your knowledge.
For more information, please visit
HEREMVPS HostsInstall MVPS Hosts File From HereThe MVPS Hosts file replaces your current HOSTS file with one containing well know ad sites etc. Basically, this prevents your computer from connecting to those sites by redirecting them to 127.0.0.1 which is your local computer.
You can Find the Tutorial HEREUpdate your Antivirus programs and other security products regularly to avoid new threats that could infect your system.
You can use one of these sites to check if any updates are needed for your pc.
Secunia Software InspectorF-secure Health CheckVisit Microsoft often to get the latest updates for your computer
You can do that HERERead some information HERE On how to prevent MalwareI would be grateful if you could reply to this post so that I know you have read it and, if you've no other questions, the thread can be closed.Safe surfing!