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If you have Google Account and familiar with it, please sync your Bookmarks to Google. Otherwise - do it manually by Option 2.
Step 3. Remove Programs
Click on Start, then click the Start Search box on the Start Menu.
Copy and paste the value below without into the open text entry box: (Do not include the words Code: Select all - instead of it please click the Select all button next to Code: to select the entire script.)
and press Enter - the Unistall or change a program list will be opened.
Click each Entry, as follows, one by one, if it exists, choose Uninstall, and give permission to Continue: Google Chrome Google Update Helper
Take extra care in answering questions posed by any Uninstaller. Note: If you're asked if you would like to keep any personalized settings or folders, say NO! <- IMPORTANT!
When the program(s) have been uninstalled, please close Control Panel.
Now make sure that the folders from Chrome are deleted!!!, otherwise - delete the below if they exist:
C:\Users\Dawn\AppData\Local\Google
C:\Program Files (x86)\Google
Reboot (restart) your computer.
Step 4. Download and reinstall Google Chrome
Please download and reinstall Google Chrome from Here
After installation will be completed successfully, please set the Google Chrome as your default browser and rebuild you Bookmarks were backup-ed or synced in the Step 2 by using the import option of the Bookmarks menu or automatically in case of sign to Google Account.
Then: Please examine the newly installed Google Chrome for redirection and let me know results...
Please include in your next reply:
Do you have any problems executing the instructions?
Do you see any changes in computer behavior?
Thanks, pgmigg
Failure to post replies within 72 hours will result in this thread being closed
If we are going to uninstall and reinstall browsers...should we consider both Firefox AND Chrome at the same time, then scan to see if anything is lingering? - With the most recent intervention, the redirects now appear to go to mulitple different places instead of just the few. The ilivid redirect seems to be gone, but we still see them to primarily youradexchange.com.
If we are going to uninstall and reinstall browsers...should we consider both Firefox AND Chrome at the same time, then scan to see if anything is lingering?
I was going to ask you to reinstall the Google Chrome only - see my steps above.
Do you have redirections under Firefox too?
Thanks, pgmigg
Failure to post replies within 72 hours will result in this thread being closed
All steps completed successfully for the uninstall, reinstall and bookmark import. - no redirects at this time. - I used firefox to send this reply, no redirects observed here. - will monitor for redirects in Chrome over weekend. Thanks!
All steps completed successfully for the uninstall, reinstall and bookmark import. - no redirects at this time. - I used firefox to send this reply, no redirects observed here.
Nice to read it!
Please run one more scan:
ESET NOD32 Online Scan
Firstly please Disable any Antivirus you have active, as shown in This topic. If active, it could impact the online scan. Do NOT use the computer while the scan is running! Make sure all other programs and windows are closed!
You need to right-click on the Internet Explorer or Firefox icons on the Start Menu or Quick Launch Bar on the Taskbar and select "Run as Administrator" from the context menu.
Click the dark blue Run ESET Online Scanner button:
If you using Google Chrome or Mozilla Firefox you will need to download "esetsmartinstaller_enu.exe" when prompted. Then double click on it to install.
If you using Internet Explorer please read the End User License Agreement and check the box: Yes, I accept the terms of use. Then click the green Start button.
Accept any security warnings from your browser and allow the download/installation of any required files. If your browser blocks or halts a download, please allow it to download any required files.
Under scan settings:
Check "Scan archives"
UNCHECK "Remove found threats"
Click Advanced settings and select the following:
Scan potentially unwanted applications
Scan for potentially unsafe applications
Enable Anti-Stealth technology
Click the Start button. ESET will install itself, download virus signature database updates and begin scanning your computer. The scan will take a while so please be patient. Do NOT use the computer while the scan is running!
When the scan completes, please press the text:
Press the text: , then save the file to your desktop as ESETScan.txt.
Press the Back button, then press the Finish button.
Copy and paste the contents of ESETScan.txt in your next reply. Note: If no threats are found, there is no option to create a log. Just report back to me there was nothing found.
Please post each log separately to prevent it being cut off by the forum post size limiter. Check each after you've posted it to make sure it's all present, if any log is cut off you'll have to post it in sections....
Please include in your next reply:
Do you have any problems executing the instructions?
Contents of the ESETScan.txt log file
Do you see any changes in computer behavior?
Thanks, pgmigg
Failure to post replies within 72 hours will result in this thread being closed
Double-click CKScanner.exe and click Search For Files.
After a very short time, when the cursor hourglass disappears, click Save List To File.
A message box will verify the file saved.
Double-click the CKFiles.txt icon on your Desktop and copy/paste the contents in your next reply.
Step 2. Online Multi Antivirus file scan Please go to either: Jotti or Virus Total and upload -only one file per scan- the following file(s) for scanning:
Choose the appropriate language (if needed)... once a language is selected, you'll see a message "Ready to receive files"
Press the Browse button and navigate to -one- of the files in the list.
Double click the located file name...The file name should now appear in the online scanner's "File to scan:" box.
Click on Submit..button.
If you receive the message: This file has been scanned before. The results for this previous scan are listed below. Please press the Scan again button, so your file will be scanned.
The file will be uploaded and scanned by various antivirus scanners..this may take a few minutes.
When all scans have completed... the results page is displayed
Please highlight and copy the page web address link from your browser window. Example of web address :
Please repeat this procedure for each file listed above.
Paste the Web address link(s) for the scan results in your next reply.
Using Virus Total
Press the Browse button and navigate to -one- of the files in the list.
Double click the located file name... The file name should now appear in the online scanner's text entry box.
Click on Send File...button.
The file will be queued, uploaded and scanned by various antivirus scanners..this may take a few minutes.
If you receive the message: File has already been analysed: Please press the Reanalyse file now button, so your file will be scanned.
When all scans have completed... the results page is displayed
Please highlight and copy the page web address link from your browser window. Example of web address:
Please repeat this procedure for each file listed above.
Paste the Web address link(s) for the scan results in your next reply.
Please post each log separately to prevent it being cut off by the forum post size limiter. Check each after you've posted it to make sure it's all present, if any log is cut off you'll have to post it in sections....
Please include in your next reply:
Do you have any problems executing the instructions?
Contents of CKFiles.txt log file
The resulting web links after online file scan by Virus Total or Jotti.
Thanks, pgmigg
Failure to post replies within 72 hours will result in this thread being closed
Your latest set of logs appear to be clean! This is my general post for when your logs show no more signs of malware. Before I give you instructions how to keep your computer clean and secure, you need to make a few additional steps.
Step 1. OTL - Run Fix Script You should still have OTL.exe on your desktop. Important! Close all applications and windows so that you have nothing open and are at your Desktop.
Right click on OTL.exe, select "Run As Administrator..." to run it. If prompted by UAC, please allow it.
Underneath Output at the top, make sure Standard Output is selected.
Highlight and copy the following entries: into the text box. (Do not include the words Code: Select all - instead of it please click the Select all button next to Code: to select the entire script.)
Click under the Custom Scan/Fixes box and paste the copied text.
Click the Run Fix button. If prompted... click OK.
OTL may ask to reboot the machine. Please do so if asked.
Let the program run unhindered and reboot the PC when it is done. When the computer reboots, and you start your usual account, a Notepad text file will appear.
Please close it.
Step 2. OTL - Run Script You should still have OTL on your desktop. Important! Close all applications and windows so that you have nothing open and are at your Desktop.
Right click on OTL.exe, select "Run As Administrator..." to run it. If prompted by UAC, please allow it.
Copy and Paste the following code into the text box. (Do not include the words Code: Select all - instead of it please click the Select all button next to Code: to select the entire script.)
All of the above steps were accomplished successfully. Thanks for this service and for staying with the challenge until resolved! You are all a great service! Thanks! Keith
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