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My computer has had problems blue screening a lot lately. I've had issues with blue screens before but it was never this consistent. My boyfriend said he thinks there's something wrong with my motherboard? He had me clean the dust and stuff off the inside of my computer, and after that my computer seemed to work perfectly fine for a few days or so. However, today I was skyping someone on my computer and I fell asleep. When I woke up, my computer was displaying the blue screen again. A blue screen mainly seems to happen when I skype people. When I turn my computer back on, there's always something different my computer tells me. It told me there's something wrong with my webcam and it needs to be updated, and just random things like that. Now it's told me "You received this message because your universal serial bus (USB) driver has caused a stop error, also called a blue screen error. This type of error means the computer has shut down abruptly to protect itself from potential data corruption or loss."
I can't run the dds scanner thing without my computer crashing to a blue screen. I don't know what to do.
First we need to see what is triggering these events, to see if there's a common cause, it may be something pretty straight forward, in which case we may be able to help you.
However, analysing blue screen faults is not always too straight forward, and can be very difficult. Really it is best dealt with by someone who specialises in those kind of problems, our speciality here is Malware removals, so I may have to direct you to a specialist at another forum if your problem is beyond my ability to resolve.
Your computer usually logs any Blue Screen events, and stores the logs, so first I need to see if you have any logs on your computer that might help us.
MiniToolBox by Farbar Version: 30-11-2014 Ran by Danielle (administrator) on 05-12-2014 at 06:56:50 Running from "C:\Users\Danielle\Desktop" Microsoft® Windows Vista™ Home Basic Service Pack 2 (X86) Boot Mode: Normal ***************************************************************************
Application errors: ================== Error: (12/04/2014 08:38:48 PM) (Source: WinMgmt) (User: ) Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
Error: (12/04/2014 08:26:04 PM) (Source: WinMgmt) (User: ) Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
Error: (12/01/2014 04:51:02 PM) (Source: Application Hang) (User: ) Description: The program HPAdvisor.exe version 2.3.4292.2709 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Problem Reports and Solutions control panel. Process ID: d0c Start Time: 01d00daf04a18ac7 Termination Time: 25
Error: (12/01/2014 04:43:16 PM) (Source: HP AdvisorUpdate) (User: ) Description: GetContentBlock() missing ID ATTENTION
Error: (12/01/2014 04:43:16 PM) (Source: HP AdvisorUpdate) (User: ) Description: GetContentBlock() missing ID ATTENTION
Error: (12/01/2014 04:43:16 PM) (Source: HP AdvisorUpdate) (User: ) Description: GetContentBlock() missing ID NOT_INSTALLED
Error: (12/01/2014 04:42:58 PM) (Source: HP AdvisorUpdate) (User: ) Description: GetContentBlock() missing ID ATTENTION
Error: (12/01/2014 04:42:58 PM) (Source: HP AdvisorUpdate) (User: ) Description: GetContentBlock() missing ID ATTENTION
Error: (12/01/2014 04:38:46 PM) (Source: WinMgmt) (User: ) Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
Error: (11/30/2014 09:11:41 PM) (Source: WinMgmt) (User: ) Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
System errors: ============= Error: (12/04/2014 08:38:49 PM) (Source: Service Control Manager) (User: ) Description: IPsec Policy AgentBFE
Error: (12/04/2014 08:38:49 PM) (Source: Service Control Manager) (User: ) Description: IKE and AuthIP IPsec Keying ModulesBFE
Error: (12/04/2014 08:38:49 PM) (Source: Service Control Manager) (User: ) Description: Parallel port driver%%1058
Error: (12/04/2014 08:38:49 PM) (Source: Service Control Manager) (User: ) Description: Computer Browser%%1060
Error: (12/04/2014 08:37:16 PM) (Source: EventLog) (User: ) Description: The previous system shutdown at 8:34:19 PM on 12/4/2014 was unexpected.
Error: (12/04/2014 08:26:04 PM) (Source: Service Control Manager) (User: ) Description: IPsec Policy AgentBFE
Error: (12/04/2014 08:26:04 PM) (Source: Service Control Manager) (User: ) Description: IKE and AuthIP IPsec Keying ModulesBFE
Error: (12/04/2014 08:26:04 PM) (Source: Service Control Manager) (User: ) Description: Parallel port driver%%1058
Error: (12/04/2014 08:26:04 PM) (Source: Service Control Manager) (User: ) Description: Computer Browser%%1060
Error: (12/04/2014 08:24:32 PM) (Source: EventLog) (User: ) Description: The previous system shutdown at 5:56:15 PM on 12/4/2014 was unexpected.
Microsoft Office Sessions: ========================= Error: (12/04/2014 08:38:48 PM) (Source: WinMgmt)(User: ) Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
Error: (12/04/2014 08:26:04 PM) (Source: WinMgmt)(User: ) Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
Error: (12/01/2014 04:43:16 PM) (Source: HP AdvisorUpdate)(User: ) Description: GetContentBlock() missing ID ATTENTION
Error: (12/01/2014 04:43:16 PM) (Source: HP AdvisorUpdate)(User: ) Description: GetContentBlock() missing ID ATTENTION
Error: (12/01/2014 04:43:16 PM) (Source: HP AdvisorUpdate)(User: ) Description: GetContentBlock() missing ID NOT_INSTALLED
Error: (12/01/2014 04:42:58 PM) (Source: HP AdvisorUpdate)(User: ) Description: GetContentBlock() missing ID ATTENTION
Error: (12/01/2014 04:42:58 PM) (Source: HP AdvisorUpdate)(User: ) Description: GetContentBlock() missing ID ATTENTION
Error: (12/01/2014 04:38:46 PM) (Source: WinMgmt)(User: ) Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
Error: (11/30/2014 09:11:41 PM) (Source: WinMgmt)(User: ) Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
CodeIntegrity Errors: =================================== Date: 2014-07-16 12:57:31.004 Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\mwac.sys because the set of per-page image hashes could not be found on the system.
Date: 2014-07-16 12:57:30.879 Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\mwac.sys because the set of per-page image hashes could not be found on the system.
Date: 2014-07-16 12:57:30.706 Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\mwac.sys because the set of per-page image hashes could not be found on the system.
Date: 2014-07-16 12:57:30.524 Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\mwac.sys because the set of per-page image hashes could not be found on the system.
Date: 2014-07-16 12:57:30.374 Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\mwac.sys because the set of per-page image hashes could not be found on the system.
Date: 2014-07-16 12:57:30.244 Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\mwac.sys because the set of per-page image hashes could not be found on the system.
Date: 2014-07-16 12:57:30.118 Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\mwac.sys because the set of per-page image hashes could not be found on the system.
Date: 2014-07-16 12:57:29.998 Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\mwac.sys because the set of per-page image hashes could not be found on the system.
Date: 2014-07-16 12:57:29.878 Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\mwac.sys because the set of per-page image hashes could not be found on the system.
Date: 2014-07-16 12:57:29.757 Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\mwac.sys because the set of per-page image hashes could not be found on the system.
Just right click on the file, and select rename then type in the little box that pops up.
By default the file type is usually not highlighted in the box, so just click in the box and move the cursor across with the -> key until you can edit the file type.
When you do, you'll get a prompt from Windows telling you not to do it because it could make the file unusable, but you can ignore that.
I changed the files to .txt like you said. When I went to attach them a box popped up that said, "You don't have permission to open this file. Contact the file owner or an administrator to obtain permission."
OK, let's see if we can get the information we need another way, this is not quite as good as the first way, since we don't get as much information, but it should enable us to see if there is a common cause for your blue screen events.
I've already changed them to .txt files though. They're not showing up in the top pane on the interface because they're not .dmp anymore. Should I rename them back to .dmp? I'm sorry I'm making this so complicated.
This is going to be hard to explain. So like, when I went to change them to .txt when you told me to do, the name of the file was highlighted and the .dmp part was highlighted. When I went back to change them back to .dmp again, when I hit rename the extension was no longer there, just the file name. So basically all I really did was just add .dmp to the end of the file and it didn't actually change the file back from a text file. Does that make sense? And yes I had Blue Screen View shut down while I did that.
Alright I got it. So about the blue screen view. After I highlight the minidump, and I go to the edit tab then click select all, it highlights all the rest of the minidumps. Is it supposed to do that?
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