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I think my computer has Rootkit - can't run as administrator

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I think my computer has Rootkit - can't run as administrator

Unread postby Maximilliano » January 3rd, 2014, 4:53 pm

Hi. I have a problem with my computer which my limited grasp of these things understands to be a Rootkit virus. (I might be wrong – please help!).

I first noticed the problem when my audio stopped working (though it’s connected and I’ve restarted). I tried troubleshooting but it gives me an error code: 0x80070424.

I’ve now noticed my firewall is off and I can’t turn it off. I’ve tried following some instructions on the internet on how to fix this but every time I hit a dead end because I don’t have access to run as administrator. It comes up with this message: The system administrator has set policies to prevent this instillation.

So that means when I download McAfee Rootkit Removal, it won’t let me use it. Control Panel access is denied. I can’t run stuff through Administrator mode.

I’m running a scan now and I will send the report when it finishes of what’s infected.

Please help me – I don’t know what else to do!!
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Re: I think my computer has Rootkit - can't run as administr

Unread postby NonSuch » January 4th, 2014, 11:30 pm

By posting just a description of your problems it is likely that your topic will be passed by and you will not receive the help you're looking for.

We need to know what's running on your computer so we can give you appropriate instructions.

May I draw your attention to THIS topic, which you should have read, and which tells you what we need you to post so that we can help you.

This topic will now be closed.

If you still need help, please start a new thread with:

  • FRST.txt
  • Addition.txt
  • Details of your problems.

If for any reason you can't run FRST, please let us know in your post.

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