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I receive message: " No Fix has been provided. Click to load it from a file or cancel" I clicked but no file to load it from. Sorry.... Shall I try the "CleanUp" tab???
I'm going to try this post again...sorry if you've gotten it three times...looks like it posted, but didn't, I think. Anyway, OTL says there is no Fix to run...says to click and load fix, but there is no such thing that I can find when I click. Shall I try CleanUp instead?
Feel like an idiot--I apparently didn't paste that in, but now did and OTL custom fix was run. I'm very sorry. With no print spool loading, I have been unable to print the instructions. No excuse. This file resulted after Fix and reboot: All processes killed ========== COMMANDS ========== Restore point Set: OTL Restore Point ========== PROCESSES ========== ========== OTL ========== Registry key HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{B78F92C8-DEB3-11E2-9A0A-FB64281D6ADE}\ not found. Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{B78F92C8-DEB3-11E2-9A0A-FB64281D6ADE}\ not found. File C:\Users\Cassidy\AppData\Local\DefineExt\temp.dat not found. ========== COMMANDS ==========
C:\Windows\System32\drivers\etc\Hosts moved successfully. HOSTS file reset successfully
OTL by OldTimer - Version 3.2.69.0 log created on 10202013_175200
Files\Folders moved on Reboot... C:\Users\Cassidy\AppData\Local\Temp\FXSAPIDebugLogFile.txt moved successfully. C:\Users\Cassidy\AppData\Local\Microsoft\Windows\Temporary Internet Files\counters.dat moved successfully. File move failed. C:\Windows\temp\_avast_\Webshlock.txt scheduled to be moved on reboot. File move failed. C:\Windows\SysWow64\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\counters.dat scheduled to be moved on reboot.
Well, after reboot, have been testing. I received one redirect associated with TidyNetwork.com, but then no more on multiple site visits. Print spool still not loading, apparently. I still have some pop-ups on start up for JUcheck , iYogiSupport, and SSBkgupdate, the latter of which has been there forever. Not sure if these are any problem, just annoying. I'll reinstall printer (AGAIN) and see if that helps. Also, will just continue use here and report tomorrow. Thanks SO MUCH for this help. Was there anything else to send you???
There should be none so we need to look a little further.
TDSSKiller - Rootkit Removal Tool Please download the TDSSKiller.exe by Kaspersky... save it to your Desktop. <-Important!!!
Double-click on TDSSKiller.exe to run the tool. Vista - W7 users: Right-click and select "Run As Administrator". If TDSSKiller does not run... rename it. Right-click on TDSSKiller.exe, select Rename and give it a random name with the .com file extension (i.e. ektfhtw.com). If you don't see file extensions, please see: How to change the file extension.
Click the Start Scan button. Do not use the computer during the scan!
Click Change parameters
Under Additional Options CHECKVerify file digital signatures
IMPORTANT: Ensure Detect TDLFS file system remains UNCHECKED.
Click OK if changes were made.
Click Start scan and allow it to scan for Malicious objects.
If Malicious objects are detected, the default action will be Cure, ensure SKIP is selected... then click Continue
If suspicious objects are detected, the default action will be Skip, ensure Skip is selected... then click Continue
If Unsigned files are detected, the default action will be Skip, ensure Skip is selected... then click Continue
DO NOT change the default actions, other than CURE to SKIP.
You may be asked to reboot the computer to complete the process. Click on Reboot Now and allow the computer to reboot.
A log will be created on your root drive (usually C:) drive. The log will have a name like Name.Version_Date_Time_log.txt. for example, C:\TDSSKiller.2.4.1.2_20.04.2010_15.31.43_log.txt.
If no reboot is required, click on Report. A log file should appear.
Please post the contents of the log file in your next reply
Ran the TDSS Killer. It will not allow me to "copy" the report, but it indicated at the end of scan and on the report itself that there were Zero items detected. Is there any other helpful info that can be gleaned from the TDSS report? Thank you!!!
You are using an old version of Java. Sun's Java is sometimes updated in order to eliminate the exploitation of vulnerabilities in an existing version. For this reason, it's extremely important that you keep the program up to date, & also remove the older more vulnerable versions from your system. The most current version of Sun Java is: Java Runtime Environment Version 7 Update 45.
Download the latest version of Java Runtime Environment (JRE) 7Here
Scroll down to where it says "Java SE 7u45"
Click the blue Download JRE button to the right
Select the Windows platform from the dropdown menu
Read the License Agreement and then check the box that says: "I agree to the Java SE Runtime Environment 7 with JavaFX License Agreement". Click on Continue.The page will refresh
Click on the link to download Windows Offline Installation & save the file to your desktop
Close any programs you may have running - especially your web browser
Go to Start > Settings > Control Panel, double-click on Add/Remove Programs & remove all older versions of Java
Check (highlight) any item with Java Runtime Environment (JRE or J2SE or Java(TM) ) in the name
Click the Remove or Change/Remove button.
Repeat as many times as necessary to remove each Java versions
Reboot your computer once all Java components are removed
Then from your desktop double-click on jre-7u45-windows-i586.exe to install the newest version
Next
Please uninstall Java Auto Updater
Also, unless you have need for it please uninstall iYogi Support Dock
Now please run a new scan with OTL and post only the OTL.txt file.
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