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MalwareRemoval.com provides free support for people with infected computers. Using plain language that anyone can understand, our community of volunteer experts will walk you through each step.
Step 1. OTL - Run Fix Script You should still have OTL.exe on your desktop. Important! Close all applications and windows so that you have nothing open and are at your Desktop.
Right click on OTL.exe, select "Run As Administrator..." to run it. If prompted by UAC, please allow it.
Underneath Output at the top, make sure Standard Output is selected.
Copy and Paste the following code into the text box. Do not include the word Code
Click under the Custom Scan/Fixes box and paste the copied text.
Click the Run Fix button. If prompted... click OK.
OTL may ask to reboot the machine. Please do so if asked.
Let the program run unhindered and reboot the PC when it is done. When the computer reboots, and you start your usual account, a Notepad text file will appear.
Copy the contents of that file and post it in your next reply. The log can also be found, based on the date/time it was created, as C:\_OTL\MovedFiles\MMDDYYYY_HHMMSS.log
Step 2. ESET online scannner
Note: You can use either Internet Explorer or Mozilla FireFox for this scan.
Firstly please Disable any Antivirus you have active, as shown in This topic.
Note: Don't forget to re-enable it after the scan.
Next please click on the following link to open a new window to ESET online scannner
Then click on:
Note: If using Mozilla Firefox you will need to download esetsmartinstaller_enu.exe when prompted then double click on it to install. All of the below instructions are compatible with either Internet Explorer or Mozilla FireFox.
Select the option YES, I accept the Terms of Use then click on:
When prompted allow the Add-On/Active X to install.
Make sure that the option Remove found threats is NOT checked, and the option Scan archives is checked.
Now click on Advanced Settings and select the following:
Scan for potentially unwanted applications
Scan for potentially unsafe applications
Enable Anti-Stealth Technology
Now click on:
The virus signature database... will begin to download. Be patient this make take some time depending on the speed of your Internet Connection.
When completed the Online Scan will begin automatically.
Do not touch either the mouse or keyboard during the scan otherwise it may stall.
When completed select Uninstall application on close if you so wish, make sure you copy the logfile first!
Now click on:
Use notepad to open the log file located at C:\Program Files\ESET\EsetOnlineScanner\log.txt.
Copy and paste that log as a reply to this topic.
Please include in your next reply:
Do you have any problems executing the instructions?
Contents of the C:\_OTL\MovedFiles\MMDDYYYY_HHMMSS.log log file after OTL FixScript run
Contents of the C:\Program Files\ESET\EsetOnlineScanner\log.txt log file
Do you see any changes in computer behavior?
Thanks, pgmigg
Failure to post replies within 72 hours will result in this thread being closed
A. I do not have any problems executing the instructions?
B. Contents of the C:\_OTL\MovedFiles\MMDDYYYY_HHMMSS.log log file after OTL FixScript run
All processes killed ========== COMMANDS ========== Restore point Set: OTL Restore Point ========== REGISTRY ========== Registry key HKEY_CURRENT_USER\Software\Trolltech\ deleted successfully. HKEY_LOCAL_MACHINE\SOFTWARE\Classes\AppID\{6536801B-F50C-449B-9476-093DFD3789E3}\\@|"" /E : value set successfully! HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\AppID\{6536801B-F50C-449B-9476-093DFD3789E3}\\@|"" /E : value set successfully! Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\AppCompatFlags\Layers\\C:\Program Files (x86)\Babylon\Babylon-Pro\Utils\uninstbb.exe not found. Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Google\Chrome\Extensions\dhkplhfnhceodhffomolpfigojocbpcb\\path deleted successfully. HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Classes\AppID\{6536801B-F50C-449B-9476-093DFD3789E3}\\@|"" /E : value set successfully! ========== FILES ========== C:\Program Files\Babylon folder moved successfully. ========== COMMANDS ==========
OTL by OldTimer - Version 3.2.69.0 log created on 02022013_075805
Files\Folders moved on Reboot... C:\Users\Lev Milchin\AppData\Local\Temp\FXSAPIDebugLogFile.txt moved successfully. File\Folder C:\Windows\temp\mcafee_DRCLyAv75dGvORb not found!
Step 1. OTL - Run Fix Script You should still have OTL.exe on your desktop. Important! Close all applications and windows so that you have nothing open and are at your Desktop.
Right click on OTL.exe, select "Run As Administrator..." to run it. If prompted by UAC, please allow it.
Underneath Output at the top, make sure Standard Output is selected.
Copy and Paste the following code into the text box. Do not include the word Code
Click under the Custom Scan/Fixes box and paste the copied text.
Click the Run Fix button. If prompted... click OK.
OTL may ask to reboot the machine. Please do so if asked.
Let the program run unhindered and reboot the PC when it is done. When the computer reboots, and you start your usual account, a Notepad text file will appear.
Copy the contents of that file and post it in your next reply. The log can also be found, based on the date/time it was created, as C:\_OTL\MovedFiles\MMDDYYYY_HHMMSS.log
Step 2. AdwCleaner Please download AdwCleaner by Xplode onto your desktop.
Close all open programs and Internet browsers.
Right click on adwcleaner.exe and select "Run as administrator..." to run it.
Click on Delete.
Confirm each time with Ok.
Your computer will be rebooted automatically. A text file will open after the restart.
Please post the content of that logfile with your next reply.
You can find the log file at C:\AdwCleaner[S1].txt as well.
Please include in your next reply:
Do you have any problems executing the instructions?
Contents of the C:\_OTL\MovedFiles\MMDDYYYY_HHMMSS.log log file after OTL FixScript run
Contents of the C:\AdwCleaner[S1].txt log file
Do you see any changes in computer behavior?
Thanks, pgmigg
Failure to post replies within 72 hours will result in this thread being closed
OTL by OldTimer - Version 3.2.69.0 log created on 02032013_120805
Files\Folders moved on Reboot... C:\Users\Lev Milchin\AppData\Local\Temp\FXSAPIDebugLogFile.txt moved successfully. File\Folder C:\Windows\temp\mcafee_7CdelgeLI6bCTva not found!
PendingFileRenameOperations files...
Registry entries deleted on Reboot...
C. Contents of the C:\AdwCleaner[S1].txt log file
# AdwCleaner v2.109 - Logfile created 02/03/2013 at 12:17:27 # Updated 26/01/2013 by Xplode # Operating system : Windows 7 Professional Service Pack 1 (64 bits) # User : Lev Milchin - LEVMILCHIN-PC # Boot Mode : Normal # Running from : C:\Users\Lev Milchin\Desktop\adwcleaner.exe # Option [Delete]
Your latest set of logs appear to be clean! This is my general post for when your logs show no more signs of malware. Before I give you instructions how to keep your computer clean and secure, you need to make a few additional steps
Step 1. I would like you to do the following:
Change your email Password.
Change your Secret Question & Answer (if it possible).
Change your alternative email.
Step 2. Latest Java Installation Needed!
Attention: Print these instructions or copy them. You will be closing your browser!!
Locate the entry for Windows x64, click on the associated file name, then save the file to your Desktop.
INSTALL Java
Close all open applications (standard), especially your browser.
From Desktop please right-click on jre-7u13-windows-x64.exe select "Run As Administrator..." to install the newest version.
Follow the on-screen directions. When installation is completed successfully, please reboot your computer normally.
Once the computer has been restarted, you can delete the "downloaded" installation file from your desktop.
Step 3. OTL - Run Fix Script You should still have OTL on your desktop. Important! Close all applications and windows so that you have nothing open and are at your Desktop.
Right click on OTL.exe select "Run As Administrator..." to run it. If prompted by UAC, please allow it.
Copy and Paste the following code into the text box. Do not include the word Code
After cleaning I sill have on my desktop JRE.exe, JRE.txt, esetsmartinstaller_enu.exe, ESET_log.txt, SystemLook_x64.exe, adwcleaner.exe, CCleaner. Do I need them or may try to uninstall thrugh Control Panel or delit from desktop?
After cleaning I sill have on my desktop JRE.exe, JRE.txt, esetsmartinstaller_enu.exe, ESET_log.txt, SystemLook_x64.exe, adwcleaner.exe, CCleaner. Do I need them or may try to uninstall thrugh Control Panel or delit from desktop?
Good question! You need to delete from your Desktop the following:
JRE.exe
JRE.txt
esetsmartinstaller_enu.exe
ESET_log.txt
SystemLook_x64.exe
adwcleaner.exe
The CCleaner is application was installed before we start out treatment. You can keep it if you use it... If you would like to delete it - it is only one which needs uninstalling via Control Panel.
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