First
I believe there may be remnants of your old McAfee install that have not been removed when you uninstalled it. McAfee is notorious for leaving behind orphans, which may be interfering with Norton, which is notoriously intollerent of remnants of other AV programs.
Go to the following web page .... http://service.mcafee.com/FAQDocument.aspx?id=TS100507 .... and follow the instructions there for removing McAfee using the tool .... http://download.mcafee.com/products/lic ... s/MCPR.exe
Reboot your computer when finished
Next
- Double click OTL.exe to launch the programme.
- Copy/Paste the contents of the code box below into the Custom Scans/Fixes box.
- Code: Select all
:OTL O3 - HKU\S-1-5-21-4175157472-2595701245-221465235-1000\..\Toolbar\WebBrowser: (no name) - {D4027C7F-154A-4066-A1AD-4243D8127440} - No CLSID value found. [1 C:\Windows\Fonts\*.tmp files -> C:\Windows\Fonts\*.tmp -> ] [2 C:\Users\Dave\Documents\*.tmp files -> C:\Users\Dave\Documents\*.tmp -> ] :Commands [emptytemp] [resethosts]
- Click the Run Fix button.
- OTL will now process the instructions.
- When finished a box will open asking you to open the fix log, click OK.
- The fix log will open.
- Copy/Paste the log in your next reply please.
Note: If necessary, OTL may re-boot your computer, or request that you do so, if it does, re-boot your computer. A log will be produced upon re-boot.
Let me know if there is any improvement in the performance of your computer.