Welcome to MalwareRemoval.com, What if we told you that you could get malware removal help from experts, and that it was 100% free? MalwareRemoval.com provides free support for people with infected computers. Our help, and the tools we use are always 100% free. No hidden catch. We simply enjoy helping others. You enjoy a clean, safe computer.
MalwareRemoval.com provides free support for people with infected computers. Using plain language that anyone can understand, our community of volunteer experts will walk you through each step.
can anyone help me w this? my (stupidly) unsecure wireless connection got hacked and the service provider stated i had 64k emails in a 24hr period come from my pc and they suspended my service. if at all possible i'd like to be able to fix the problem without resorting to a complete reformat/reinstall of my C: and OS (windows xp sp3). i locked my router down, so no one can get back in to my system going forward. i have not uninstalled anything thus far. at the onset, my connection was noticeably slower, and i had been logged out of all the sites i had "keep my logged in" checked. this occurred on thursday this past week, and was internet service was just restored by my provider. if any other information is needed, please let me know and i will make it happen. thanks.
Logfile of Trend Micro HijackThis v2.0.4 Scan saved at 3:10:35 PM, on 9/26/2010 Platform: Windows XP SP3 (WinNT 5.01.2600) MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512) Boot mode: Normal
IMPORTANT: Whatever repairs we make, are for fixing your computer problems only and by no means should be used on another computer.
To make cleaning this machine easier:
Continue to respond to this thread until I I tell you that the logs are clean!
Please DO NOT uninstall/install any programs unless asked to. It is more difficult when files/programs appear or disappear from the logs.
Please do not run any scans other than those requested and do not post any logs/reports unless specifically requested to do so.
Please follow all instructions in the order posted.
If you have any questions or do not understand instructions, please ask before continuing.
Please reply to this thread. Do not start a new topic.
Your security program(s) may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
Note: Please be aware as I am still in training all of my fixes/posts require prior checking by a MRU Teacher. So some delays may be inevitable, please be patient and I will reply again asap.
Please post an Uninstall list.
Open HijackThis.
Click on the Open the Misc Tools section button.
Look under System tools.
Click on the Open Uninstall Manager... button.
Click on the Save list... button.
It will prompt you to save. Save this log in a convenient location. By default it's named uninstall_list.txt.
Notepad will open. Please post this log in your next reply.
µTorrent 32 Bit HP CIO Components Installer Acrobat.com Adobe AIR Adobe AIR Adobe Flash Player 10 ActiveX Adobe Flash Player 10 Plugin Adobe Reader 9.1.2 Apple Application Support Apple Mobile Device Support Apple Software Update ArcSoft Panorama Maker 3 AVG Free 9.0 EPSON Printer Software HiJackThis Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595) Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484) Hotfix for Windows Media Format 11 SDK (KB929399) Hotfix for Windows Media Player 11 (KB939683) Hotfix for Windows XP (KB952287) Hotfix for Windows XP (KB961118) Hotfix for Windows XP (KB970653-v3) Hotfix for Windows XP (KB976098-v2) Hotfix for Windows XP (KB979306) Hotfix for Windows XP (KB981793) HP Customer Participation Program 13.0 HP Imaging Device Functions 13.0 HP Photosmart C4600 All-In-One Driver Software 13.0 Rel .5 HP Print Projects 1.0 HP Smart Web Printing 4.5 HP Solution Center 13.0 HP Update iTunes Java(TM) 6 Update 21 Malwarebytes' Anti-Malware Microsoft .NET Framework 2.0 Service Pack 2 Microsoft .NET Framework 3.0 Service Pack 2 Microsoft .NET Framework 3.5 SP1 Microsoft .NET Framework 3.5 SP1 Microsoft Compression Client Pack 1.0 for Windows XP Microsoft Office Converter Pack Microsoft Office Professional Edition 2003 Microsoft User-Mode Driver Framework Feature Pack 1.0 Microsoft Visual C++ 2005 Redistributable Mozilla Firefox (3.6.10) MSXML 4.0 SP2 (KB954430) MSXML 4.0 SP2 (KB973688) Nero Suite NETGEAR WG311v3 802.11g Wireless PCI Adapter Nikon Message Center PictureProject QuickTime Security Update for Windows Media Player (KB952069) Security Update for Windows Media Player (KB954155) Security Update for Windows Media Player (KB968816) Security Update for Windows Media Player (KB973540) Security Update for Windows Media Player (KB975558) Security Update for Windows Media Player (KB978695) Security Update for Windows Media Player 11 (KB954154) Security Update for Windows XP (KB2079403) Security Update for Windows XP (KB2115168) Security Update for Windows XP (KB2121546) Security Update for Windows XP (KB2160329) Security Update for Windows XP (KB2183461) Security Update for Windows XP (KB2229593) Security Update for Windows XP (KB2259922) Security Update for Windows XP (KB2286198) Security Update for Windows XP (KB2347290) Security Update for Windows XP (KB923561) Security Update for Windows XP (KB923789) Security Update for Windows XP (KB938464-v2) Security Update for Windows XP (KB941569) Security Update for Windows XP (KB946648) Security Update for Windows XP (KB950760) Security Update for Windows XP (KB950762) Security Update for Windows XP (KB950974) Security Update for Windows XP (KB951066) Security Update for Windows XP (KB951376-v2) Security Update for Windows XP (KB951748) Security Update for Windows XP (KB952004) Security Update for Windows XP (KB952954) Security Update for Windows XP (KB954459) Security Update for Windows XP (KB954600) Security Update for Windows XP (KB955069) Security Update for Windows XP (KB956572) Security Update for Windows XP (KB956744) Security Update for Windows XP (KB956802) Security Update for Windows XP (KB956803) Security Update for Windows XP (KB956844) Security Update for Windows XP (KB957097) Security Update for Windows XP (KB958644) Security Update for Windows XP (KB958687) Security Update for Windows XP (KB958690) Security Update for Windows XP (KB958869) Security Update for Windows XP (KB959426) Security Update for Windows XP (KB960225) Security Update for Windows XP (KB960715) Security Update for Windows XP (KB960803) Security Update for Windows XP (KB960859) Security Update for Windows XP (KB961371) Security Update for Windows XP (KB961373) Security Update for Windows XP (KB961501) Security Update for Windows XP (KB963027) Security Update for Windows XP (KB968537) Security Update for Windows XP (KB969059) Security Update for Windows XP (KB969897) Security Update for Windows XP (KB969898) Security Update for Windows XP (KB969947) Security Update for Windows XP (KB970238) Security Update for Windows XP (KB970430) Security Update for Windows XP (KB971468) Security Update for Windows XP (KB971486) Security Update for Windows XP (KB971557) Security Update for Windows XP (KB971633) Security Update for Windows XP (KB971657) Security Update for Windows XP (KB971961) Security Update for Windows XP (KB972260) Security Update for Windows XP (KB972270) Security Update for Windows XP (KB973346) Security Update for Windows XP (KB973354) Security Update for Windows XP (KB973507) Security Update for Windows XP (KB973525) Security Update for Windows XP (KB973869) Security Update for Windows XP (KB973904) Security Update for Windows XP (KB974112) Security Update for Windows XP (KB974318) Security Update for Windows XP (KB974392) Security Update for Windows XP (KB974455) Security Update for Windows XP (KB974571) Security Update for Windows XP (KB975025) Security Update for Windows XP (KB975467) Security Update for Windows XP (KB975560) Security Update for Windows XP (KB975561) Security Update for Windows XP (KB975562) Security Update for Windows XP (KB975713) Security Update for Windows XP (KB976325) Security Update for Windows XP (KB977165) Security Update for Windows XP (KB977816) Security Update for Windows XP (KB977914) Security Update for Windows XP (KB978037) Security Update for Windows XP (KB978251) Security Update for Windows XP (KB978262) Security Update for Windows XP (KB978338) Security Update for Windows XP (KB978542) Security Update for Windows XP (KB978601) Security Update for Windows XP (KB978706) Security Update for Windows XP (KB979309) Security Update for Windows XP (KB979482) Security Update for Windows XP (KB979559) Security Update for Windows XP (KB979683) Security Update for Windows XP (KB980195) Security Update for Windows XP (KB980218) Security Update for Windows XP (KB980232) Security Update for Windows XP (KB980436) Security Update for Windows XP (KB981322) Security Update for Windows XP (KB981349) Security Update for Windows XP (KB981852) Security Update for Windows XP (KB981997) Security Update for Windows XP (KB982214) Security Update for Windows XP (KB982381) Security Update for Windows XP (KB982665) Security Update for Windows XP (KB982802) Spybot - Search & Destroy Update for Microsoft .NET Framework 3.5 SP1 (KB963707) Update for Windows XP (KB2141007) Update for Windows XP (KB951978) Update for Windows XP (KB955759) Update for Windows XP (KB955839) Update for Windows XP (KB967715) Update for Windows XP (KB968389) Update for Windows XP (KB971737) Update for Windows XP (KB973687) Update for Windows XP (KB973815) Update for Windows XP (KB976749) Update for Windows XP (KB978207) Update for Windows XP (KB980182) Visual C++ 2008 x86 Runtime - (v9.0.30729) Visual C++ 2008 x86 Runtime - v9.0.30729.01 Windows Media Format 11 runtime Windows Media Format 11 runtime Windows Media Player 11 Windows Media Player 11 Windows XP Service Pack 3
Click on Start > All programs > Accessories > Run.
In the open text box copy/paste appwiz.cpl Then click Ok.
Uninstall µTorrent.
Malwarebytes' Anti-Malware:
Please start Malwarebytes' Anti Malware (MBAM) (already installed).
Click the Update tab and then click the Check for Updates button to perform the update.
When the update is finished, click the Scanner tab, select Perform Quick Scan and then click the Scan button.
When the scan is complete, click OK, then Show Results to view the results.
Check all items and click Remove Selected. Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts, click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.
When completed, a log will open in Notepad. please copy and paste the log into your next reply.
The log can also be found here: C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt
OTL - System Scan
Please download OTL ... by Old Timer . Save it to your Desktop. Important! Close all applications and windows so that you have nothing open.
Double click on the OTL icon to run it. Keep all other windows closed and let OTL run uninterrupted.
When the window appears, underneath Output at the top, make sure Minimal Output is selected.
Under the Standard Registry box change it to All.
Check/tick the boxes beside LOP Check and Purity Check.
Highlight the following bold text with your mouse and press Ctrl + C on your keyboard:
Double click the .exe file. If asked to allow .sys driver to load, please consent.
If it gives you a warning about rootkit activity and asks if you want to run scan...click on NO
In the right panel, you will see several boxes that have been checked. Uncheck the following ...
IAT/EAT
Drives/Partition other than Systemdrive (typically C:\)
Show All << (don't miss this one)
See image below, Click the image to enlarge it
Then click the Scan button & wait for it to finish
Once done click on the [Save..] button, and in the File name area, type in "Gmer.txt" or it will save as a .log file
Save it where you can easily find it, such as your desktop, and post it in your next reply
**Caution** Rootkit scans often produce false positives. Do NOT take any action on any "<--- ROOKIT" entries Note: Do not run any programs while Gmer is running.
If GMER crashes, then restart your computer and try again, this time also uncheck Devices. You can also try the scan in safe mode if necessary. You might want to save these instructions with notepad or print them because there's no internet in safe mode:
Restart your computer
During startup, but before the Windows logo appears, tap the F5/F8 key continually or hold down the Shift key;
Instead of Windows loading as normal, the Advanced Options Menu should appear;
Select the first option, to run Windows in Safe Mode, then press Enter.
Choose your usual account.
When asked to proceed to safe mode, click Yes.
Make sure Trend Micro Antivirus is disabled, then follow the GMER instructions.
When finished reboot the computer.
When finished, please post the following logs using one reply per post (please don't color them):
The MBAM log.
The OTL logs.
The GMER log.
Describe any problems while following the instructions (if any).
Note that if you do not reply within 3 days of any of my posts will result in your topic being closed. Please notify me in advance if you will be unable to post for more than 24 hours.
Users browsing this forum: No registered users and 147 guests
Contact us:
Advertisements do not imply our endorsement of that product or service. Register to remove all ads. The forum is run by volunteers who donate their time and expertise. We make every attempt to ensure that the help and advice posted is accurate and will not cause harm to your computer. However, we do not guarantee that they are accurate and they are to be used at your own risk. All trademarks are the property of their respective owners.
