Newbie posting logs.

[deltalima]

Hi martin3030,

I opened this link but the accept button seems disabled.

Just checked and it's the same here so it looks like a problem with the site.

Please run this alternative scan.

ESET online scannner


Note: You can use either Internet Explorer or Mozilla FireFox for this scan.

Note: If you are using Windows Vista, open your browser by right-clicking on its icon and select 'Run as administrator' to perform this scan.

• Hold down Control then click on the following link to open a new window to ESET online scannner
• Then click on:
  

  Note: If using Mozilla Firefox you will need to download esetsmartinstaller_enu.exe when prompted then double click on it to install.
  All of the below instructions are compatible with either Internet Explorer or Mozilla FireFox.

• Select the option YES, I accept the Terms of Use then click on:
• When prompted allow the Add-On/Active X to install.
• Make sure that the option Remove found threats is NOT checked, and the option Scan archives is checked.
• Now click on Advanced Settings and select the following:

• Scan for potentially unwanted applications
  
• Scan for potentially unsafe applications
• Enable Anti-Stealth Technology
• Now click on:
• The virus signature database... will begin to download. Be patient this make take some time depending on the speed of your Internet Connection.
• When completed the Online Scan will begin automatically.
• Do not touch either the Mouse or keyboard during the scan otherwise it may stall.
• When completed select Uninstall application on close if you so wish, make sure you copy the logfile first!
• Now click on:
• Use notepad to open the logfile located at C:\Program Files\ESET\EsetOnlineScanner\log.txt.
• Copy and paste that log as a reply to this topic.

Please let me know how the computer is running now.

[martin3030]

C:\WINDOWS\system32\drivers\zbpxxkfqsrif5.sys Win32/Rootkit.Agent.NRU trojan

[martin3030]

Havent removed that will wait your instructions.
Pc seems to be running a little faster.I havent really tried using things yet as normal so dont know if those things prev experienced have gone or not.

[deltalima]

Hi martin3030,

Run OTL Script

• Double-click OTL.exe to start the program.
• Copy and Paste the following code into the textbox. Do not include the word Code
  

  Code: Select all

  :files
  C:\WINDOWS\system32\drivers\zbpxxkfqsrif5.sys
  

• Then click the Run Fix button at the top.
• Click .
• OTL may ask to reboot the machine. Please do so if asked.
• The report should appear in Notepad after the reboot.Copy and Paste that report in your next reply.

Now please test the computer and let me know how it is performing.

[martin3030]

I dont seem to have OTL in my desktop any longer what to do ?

[martin3030]

I dont seem to have OTL in my desktop any longer what to do ?

[martin3030]

I dont seem to have OTL in my desktop any longer what to do ?

[deltalima]

Hi martin3030,

I dont seem to have OTL in my desktop any longer what to do ?

Just download again.
OTL by Old Timer and save it to your Desktop then run it.

[martin3030]

Error: Unable to interpret <C:\WINDOWS\system32\drivers\zbpxxkfqsrif5.sys> in the current context!

OTL by OldTimer - Version 3.2.10.0 log created on 08162010_203930

[deltalima]

Just check that you copied both lines in the quote box including the line :files

[martin3030]

Ah yes;


========== FILES ==========
C:\WINDOWS\system32\drivers\zbpxxkfqsrif5.sys moved successfully.

OTL by OldTimer - Version 3.2.10.0 log created on 08162010_205926

[deltalima]

Good.That's sorted.

How's the computer running?

[martin3030]

Search hijacks appear to have gone.
Speed is also faster now.

[martin3030]

Is there anything I should be doing to prevent this again ?
Also is it ok to delete the programmes on desktop which were used here ?

[deltalima]

Hi martin3030,

Now that you are clean, please follow these simple steps in order to keep your computer clean and secure

Remove GMER

Delete the GMER icon from your desktop.

Clean up with OTL

• Double-click OTL.exe to start the program. This will remove all the tools we used to clean your pc.
• Close all other programs apart from OTL as this step will require a reboot
• On the OTL main screen, press the CleanUp! button
• Say Yes to the prompt and then allow the program to reboot your computer.

Create a new, clean System Restore point which you can use in case of future system problems:

• Press Start >> All Programs >> Accessories >>System Tools >> System Restore
• Select Create a restore point, then Next, type a name like All Clean then press the Create button and once it's done press Close
• Now remove old, infected System Restore points:
• Next click Start >> Run and type cleanmgr in the box and press OK
• Ensure the boxes for Recycle Bin, Temporary Files and Temporary Internet Files are checked, you can choose to check other boxes if you wish but they are not required.
• Select the More Options tab, under System Restore press Clean up... and say Yes to the prompt
• Press OK and Yes to confirm

Update your AntiVirus Software and keep your other programs up-to-date
Update your Antivirus programs and other security products regularly to avoid new threats that could infect your system.
You can use one of these sites to check if any updates are needed for your pc.
Secunia Software Inspector
F-secure Health Check

Security Updates for Windows, Internet Explorer & Microsoft Office
Whenever a security problem in its software is found, Microsoft will usually create a patch so that after the patch is installed, attackers can't use the vulnerability to install malicious software on your PC. Keeping up with these patches will help to prevent malicious software being installed on your PC. Ensure you are registered for Windows updates via Start > right-click on My Computer > Properties > Automatic Updates tab or visit the Microsoft Update site on a regular basis.


Install SpywareBlaster - SpywareBlaster will added a large list of programs and sites into your Internet Explorer settings that will protect you from running and downloading known malicious programs.

A tutorial on installing & using this product can be found here:

Using SpywareBlaster to protect your computer from Spyware and Malware


Update all these programs regularly - Make sure you update all the programs I have listed regularly. Without regular updates you WILL NOT be protected when new malicious programs are released.Follow this list and your potential for being infected again will reduce dramatically.

Here are some additional utilities that will enhance your safety

• MVPS Hosts file <= The MVPS Hosts file replaces your current HOSTS file with one containing well know ad sites etc. Basically, this prevents your computer from connecting to those sites by redirecting them to 127.0.0.1 which is your local computer
• Winpatrol <= Download and install the free version of Winpatrol. a tutorial for this product is located here:
  Using Winpatrol to protect your computer from malicious software

Also, please read this great article by Tony Klein So How Did I Get Infected In First Place

Happy surfing and stay clean!