Malware and Rogue virus

[Cypher]

Hi moniquesg.

Thanks performing well no AV pop ups!

Excellent, lets do some updates than get another scan to check for leftovers.

Add/Remove programs

• Click on start
• Then Run
• In the open text entry box please copy/paste appwiz.cpl Then click enter.
• Press the "Remove" or "Change/Remove"...button to uninstall the following.

Adobe Reader 8.1.2

Next.

Update Adobe Reader

• You should Download and Install the newest version of Adobe Reader for reading pdf files.
• Due to the vulnerabilities in earlier versions all versions numbered lower than 9.3.3 are vulnerable.
• Go Here to download the installer for Adobe Reader and save AdbeRdrUpd933_all_incr.msp to a convenient location.
• Double-click AdbeRdrUpd933_all_incr.msp and follow the prompts to install Adobe Reader 9.3.3

Next.

Java SE Runtime Environment (JRE).

Please download from HERE

• Find Java SE Runtime Environment (JRE) 6 Update 20.
• Click the Download JRE button to the right.
• Choose the correct Platform and Multi-language. Next, check the box that says I agree to the Java SE Runtime Environment 6 License Agreement.
• Click the Continue button.
• Click on the filename under Windows Offline Installation and save it to your desktop.
• Close all active windows.
• Install the program.

Next.

Please download ATF Cleaner to your desktop.

• Double-click ATF-Cleaner.exe to run the program.
• Under Main choose: Select All
• Click the Empty Selected button.

If you use Firefox browser

• Click Firefox at the top and choose: Select All
• Click the Empty Selected button.
• NOTE: If you would like to keep your saved passwords, please click No at the prompt.

If you use Opera browser

• Click Opera at the top and choose: Select All
• Click the Empty Selected button.
• NOTE: If you would like to keep your saved passwords, please click No at the prompt.

Click Exit on the Main menu to close the program.
For Technical Support, double-click the e-mail address located at the bottom of each menu.

Next.

Turn off Norton Internet Security

• Start Norton Internet Security.
• In the left pane, click Status & Settings.
• Click Security.
• Click Turn off.
• Note: Don't forget to re-enable it after the below scan.
  
  Next.
  
  Kaspersky Online Scan
  
  You can use either Internet Explorer or Mozilla FireFox for this scan.
  
  Note: If you are using Windows Vista, open your browser by right-clicking on its icon and select 'Run as administrator' to perform this scan.
  
  
  • Hold down Control then click on the following link to open a new window to Kaspersky Online Scan
  • Read through the requirements and privacy statement and click on Accept button.
  • It will start downloading and installing the scanner and virus definitions. You will be prompted to install an application from Kaspersky. Click Run.
  • When the downloads have finished, click on Settings.
  • Make sure these boxes are checked (ticked). If they are not, please tick them and click on the Save button:
    • Spyware, Adware, Dialers, and other potentially dangerous programs
    • Archives
  • Click on My Computer under Scan. * This will take a while. Please be patient *.
  • Once the scan is complete, it will display the results. Click on View Scan Report.
  • You will see a list of infected items there. Click on Save Report As....
  • Save this report to a convenient place. Change the Files of type to Text file (.txt) before clicking on the Save button.
  • Please post this log in your next reply.
  
  This online tutorial will help explain how to use the aforementioned online scan.
  
  
  
  Logs/Information to Post in your Next Reply
  
  
  • Kaspersky log.
  • Please give me an update on your computers performance.

[moniquesg]

Hi Cypher was unable to delete Adobe got an Error 1402. Could not open key:HkEY_LOCAL_MACHINES\SOFTWARE\MICROSOFT\WINDOWS\CURRENT\VERSION\RUN\OPTIONAL\COMPONENTS\MSFS. Verify that you have significant access to that key or contact your support personnel.

I went to the Java sight and saw many different downloads, didn't see the exact one you said to download. Please clarify this so I may download.

Thanks again

[Cypher]

Hi moniquesg.
Just go ahead and install AdbeRdrUpd933.
Look for JDK 6 Update 21(JDK OR JRE) its the first one... click the Download JRE button to the right.

[moniquesg]

Here is the Kapersky log and the computer is working well. Thanks so much!

KASPERSKY ONLINE SCANNER 7.0: scan report
Tuesday, July 13, 2010
Operating system: Microsoft Windows XP Professional Service Pack 3 (build 2600)
Kaspersky Online Scanner version: 7.0.26.13
Last database update: Tuesday, July 13, 2010 17:25:38
Records in database: 4225829
--------------------------------------------------------------------------------

Scan settings:
scan using the following database: extended
Scan archives: yes
Scan e-mail databases: yes

Scan area - My Computer:
A:\
C:\

Scan statistics:
Objects scanned: 72638
Threats found: 4
Infected objects found: 4
Suspicious objects found: 0
Scan duration: 02:29:28


File name / Threat / Threats count
C:\Documents and Settings\sgardner\Local Settings\Application Data\dkfmnyaha\swkwqtmtssd.exe Infected: Trojan.Win32.FraudPack.ayki 1
C:\qoobox\Quarantine\C\WINDOWS\system32\artchker.exe.vir Infected: not-a-virus:AdWare.Win32.BHO.cfr 1
C:\WINDOWS\system32\a.exe Infected: Trojan.Win32.Inject.ozp 1
C:\_OTM\MovedFiles\07132010_083015\C_Documents and Settings\sgardner\Local Settings\Application Data\dhubtvved\simljfitssd.exe Infected: Trojan.Win32.FraudPack.ayun 1

Selected area has been scanned.

[Cypher]

Hi moniquesg.

the computer is working well. Thanks so much!

Good to hear and you're welcome.
Complete the following then if no further problems i will give you final instructions.


Re-run OTM

• Double-click OTM.exe to run it.
• Right-click then copy the following code, Do not include the word Code.
  

  Code: Select all

  :Files
  C:\Documents and Settings\sgardner\Local Settings\Application Data\dkfmnyaha
  C:\WINDOWS\system32\a.exe
  
  :Commands
  [emptytemp]
  [start explorer]
  [Reboot]
  

  
  
  • Return to OTM, right-click then paste the code into the blank box below
  • Next click on the large button.
  • OTM may ask to reboot the machine. Please do so if asked.
  • Copy everything in the Results window (under the green bar), and paste it in your next reply.

NOTE: If you are unable to copy/paste from this window (as will be the case if the machine was rebooted), open Notepad (Start->All Programs->Accessories->Notepad), click File->Open, in the File Name box enter *.log and press the Enter key, navigate to the C:\_OTM\MovedFiles folder, and open the newest .log file present, and copy/paste the contents of that document back here in your next post.


Logs/Information to Post in your Next Reply

• OTM log.
• Please give me an update on your computers performance.

[moniquesg]

All processes killed
========== FILES ==========
C:\Documents and Settings\sgardner\Local Settings\Application Data\dkfmnyaha folder moved successfully.
C:\WINDOWS\system32\a.exe moved successfully.
========== COMMANDS ==========

[EMPTYTEMP]

User: Administrator
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
->Java cache emptied: 0 bytes
->Flash cache emptied: 0 bytes

User: All Users

User: Default User
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes

User: ftoomer
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
->Java cache emptied: 0 bytes
->Flash cache emptied: 0 bytes

User: jdunham
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes

User: LocalService
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 32902 bytes

User: NetworkService
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
->Flash cache emptied: 0 bytes

User: rhsstudent
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
->Java cache emptied: 0 bytes
->Flash cache emptied: 0 bytes

User: rhsteacher
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes

User: sgardner
->Temp folder emptied: 108310377 bytes
->Temporary Internet Files folder emptied: 21232496 bytes
->Java cache emptied: 133227 bytes
->Flash cache emptied: 5706 bytes

User: student
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
->Flash cache emptied: 0 bytes

User: User
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes

%systemdrive% .tmp files removed: 0 bytes
%systemroot% .tmp files removed: 0 bytes
%systemroot%\System32 .tmp files removed: 0 bytes
%systemroot%\System32\dllcache .tmp files removed: 0 bytes
%systemroot%\System32\drivers .tmp files removed: 0 bytes
Windows Temp folder emptied: 1121 bytes
%systemroot%\system32\config\systemprofile\Local Settings\Temp folder emptied: 0 bytes
%systemroot%\system32\config\systemprofile\Local Settings\Temporary Internet Files folder emptied: 0 bytes
RecycleBin emptied: 0 bytes

Total Files Cleaned = 124.00 mb


OTM by OldTimer - Version 3.1.14.0 log created on 07142010_075614

Files moved on Reboot...
C:\Documents and Settings\sgardner\Local Settings\Temp\~DF1BC5.tmp moved successfully.
File C:\Documents and Settings\sgardner\Local Settings\Temp\~DF226E.tmp not found!
File C:\Documents and Settings\sgardner\Local Settings\Temp\~DF2279.tmp not found!
File C:\Documents and Settings\sgardner\Local Settings\Temp\~DF2309.tmp not found!
File C:\Documents and Settings\sgardner\Local Settings\Temp\~DF2314.tmp not found!
File C:\Documents and Settings\sgardner\Local Settings\Temp\~DF23F3.tmp not found!
File C:\Documents and Settings\sgardner\Local Settings\Temp\~DF23FE.tmp not found!
File C:\Documents and Settings\sgardner\Local Settings\Temp\~DF2504.tmp not found!
File C:\Documents and Settings\sgardner\Local Settings\Temp\~DF250F.tmp not found!
C:\Documents and Settings\sgardner\Local Settings\Temp\~DFB0B6.tmp moved successfully.
C:\Documents and Settings\sgardner\Local Settings\Temporary Internet Files\Content.IE5\TXSN98WN\01[1].htm moved successfully.
C:\Documents and Settings\sgardner\Local Settings\Temporary Internet Files\Content.IE5\J6UL3M0E\aceUAC[1].htm moved successfully.
C:\Documents and Settings\sgardner\Local Settings\Temporary Internet Files\Content.IE5\J6UL3M0E\DlCkRd[1].aspx moved successfully.
C:\Documents and Settings\sgardner\Local Settings\Temporary Internet Files\Content.IE5\J6UL3M0E\md[1].php moved successfully.
C:\Documents and Settings\sgardner\Local Settings\Temporary Internet Files\Content.IE5\IR8IIGXN\st[1] moved successfully.
C:\Documents and Settings\sgardner\Local Settings\Temporary Internet Files\Content.IE5\DCZW9RTS\welcome[3].txt moved successfully.
C:\Documents and Settings\sgardner\Local Settings\Temporary Internet Files\Content.IE5\8ULAIK2U\01[1].htm moved successfully.
C:\Documents and Settings\sgardner\Local Settings\Temporary Internet Files\Content.IE5\8O9ERZZX\04_27_2009_180_150_placement[1].htm moved successfully.
C:\Documents and Settings\sgardner\Local Settings\Temporary Internet Files\Content.IE5\8O9ERZZX\RSltPrc[1].aspx moved successfully.
C:\Documents and Settings\sgardner\Local Settings\Temporary Internet Files\Content.IE5\5BNM3NPO\DtCol[1].aspx moved successfully.
C:\Documents and Settings\sgardner\Local Settings\Temporary Internet Files\Content.IE5\5BNM3NPO\getInPage[1].aspx moved successfully.
C:\Documents and Settings\sgardner\Local Settings\Temporary Internet Files\Content.IE5\5BNM3NPO\viewtopic[1].php moved successfully.
C:\Documents and Settings\sgardner\Local Settings\Temporary Internet Files\Content.IE5\4L6ZLMSF\180[1].htm moved successfully.
C:\Documents and Settings\sgardner\Local Settings\Temporary Internet Files\Content.IE5\4L6ZLMSF\st[1] moved successfully.

Registry entries deleted on Reboot...


The computer is still running GREAT, really appreciate it.

[Cypher]

Hi moniquesg.

The computer is still running GREAT, really appreciate it.

your latest set of logs appear to be clean!
This is my general post for when your logs show no more signs of malware.

Now that you are clean, please follow these simple steps in order to keep your computer clean and secure:

Clean up with OTM

• Double-click OTM.exe to start the program, This tool will remove all the tools we used to clean your pc.
• Close all other programs apart from OTMoveIt3 as this step will require a reboot
• On the OTM main screen, press the CleanUp! button
• Say Yes to the prompt and then allow the program to reboot your computer.

You can now delete any tools we used if they remain on your Desktop.



Create a new, clean System Restore point

• Create a new, clean System Restore point which you can use in case of future system problems:
• Press Start >> All Programs >> Accessories >>System Tools >> System Restore
• Select Create a restore point, then Next, type a name like All Clean then press the Create button and once it's done press Close
• Now remove old, infected System Restore points:
• Next click Start >> Run and type cleanmgr in the box and press OK
• Ensure the boxes for Recycle Bin, Temporary Files and Temporary Internet Files are checked, you can choose to check other boxes if you wish but they are not required.
• Select the More Options tab, under System Restore press Clean up... and say Yes to the prompt
• Press OK and Yes to confirm

Protection Programs
Don't forget to re-enable any protection programs we disabled during your fix.


Here are some free programs I recommend that could help you improve your computer's security.

Install SiteAdvisor
SiteAdvisor is a toolbar for Microsoft Internet Explorer and Mozilla Firefox which alerts you if you're about to enter a potentially dangerous website.
You can find more information and download it from Here

Install WinPatrol
As a robust security monitor, WinPatrol will alert you to hijackings, malware attacks and critical changes made to your computer without your permission. WinPatrol takes snapshot of your critical system resources and alerts you to any changes that may occur without your knowledge.
For more information, please visit HERE

MVPS Hosts

Install MVPS Hosts File From Here
The MVPS Hosts file replaces your current HOSTS file with one containing well know ad sites etc. Basically, this prevents your computer from connecting to those sites by redirecting them to 127.0.0.1 which is your local computer.
You can Find the Tutorial HERE

Update your Antivirus programs and other security products regularly to avoid new threats that could infect your system.
You can use one of these sites to check if any updates are needed for your pc.
Secunia Software Inspector
F-secure Health Check

Visit Microsoft often to get the latest updates for your computer
You can do that HERE

Read some information HERE On how to prevent Malware

Is your pc running slow?
Read What to do if your Computer is running slowly

I would be grateful if you could reply to this post so that I know you have read it and, if you've no other questions, the thread can be closed.

Safe surfing!

[moniquesg]

Thanks so much it's working again.

[Cypher]

You're welcome

[Dakeyras]

As it appears this issue has been resolved, this topic is now closed.

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