Bad Bad Stuff Popping up on Kids Computer

[mbiscup]

Hope you can assist.

Hijack Log followed by uninstall list

Thank you,

Mike

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 8:11:52 PM, on 1/27/2010
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Command Software\dvpapi.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\WINDOWS\System32\alg.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Analog Devices\Core\smax4pnp.exe
C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe
C:\WINDOWS\System32\DLA\DLACTRLW.EXE
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files\ATI Technologies\ATI.ACE\CLI.EXE
C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
C:\Program Files\Spyware Doctor\pctsAuxs.exe
C:\Program Files\Spyware Doctor\pctsSvc.exe
C:\Program Files\Spyware Doctor\pctsTray.exe
C:\Program Files\Java\jre6\bin\jucheck.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Spyware Doctor\BDT\BDTUpdateService.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\WINDOWS\system32\wbem\wmiprvse.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = www.google.com/ig/dell?hl=en&client=del ... bd=4070627
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = www.google.com/ig/dell?hl=en&client=del ... bd=4070627
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Page_URL = www.google.com/ig/dell?hl=en&client=del ... bd=4070627
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: Browser Defender BHO - {2A0F3D1B-0909-4FF4-B272-609CCE6054E7} - C:\Program Files\Spyware Doctor\BDT\PCTBrowserDefender.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\System32\DLA\DLASHX_W.DLL
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.4.4525.1752\swg.dll
O2 - BHO: Browser Address Error Redirector - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - C:\Program Files\BAE\BAE.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O3 - Toolbar: PC Tools Browser Guard - {472734EA-242A-422B-ADF8-83D1E48CC825} - C:\Program Files\Spyware Doctor\BDT\PCTBrowserDefender.dll
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [SoundMAXPnP] C:\Program Files\Analog Devices\Core\smax4pnp.exe
O4 - HKLM\..\Run: [ATICCC] "C:\Program Files\ATI Technologies\ATI.ACE\CLIStart.exe"
O4 - HKLM\..\Run: [DVDLauncher] "C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe"
O4 - HKLM\..\Run: [DLA] C:\WINDOWS\System32\DLA\DLACTRLW.EXE
O4 - HKLM\..\Run: [ISUSPM Startup] C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [Adobe Photo Downloader] "C:\Program Files\Adobe\Photoshop Album Starter Edition\3.2\Apps\apdproxy.exe"
O4 - HKLM\..\Run: [AuthStart] C:\Program Files\SafeandSecure\SafeandSecure\app\authstart.exe
O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [ISTray] "C:\Program Files\Spyware Doctor\pctsTray.exe"
O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\Dell Support\DSAgnt.exe" /startup
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: Google Sidewiki... - res://C:\Program Files\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_60D6097707281E79.dll/cmsidewiki.html
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
O23 - Service: Browser Defender Update Service - Threat Expert Ltd. - C:\Program Files\Spyware Doctor\BDT\BDTUpdateService.exe
O23 - Service: DvpApi (dvpapi) - Command Software Systems, Inc. - C:\Program Files\Common Files\Command Software\dvpapi.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: PC Tools Auxiliary Service (sdAuxService) - PC Tools - C:\Program Files\Spyware Doctor\pctsAuxs.exe
O23 - Service: PC Tools Security Service (sdCoreService) - PC Tools - C:\Program Files\Spyware Doctor\pctsSvc.exe

--
End of file - 8056 bytes


Adobe Flash Player 10 ActiveX
Adobe Reader 8.1.3
Adobe® Photoshop® Album Starter Edition 3.2
ATI Catalyst Control Center
ATI Display Driver
avast! Antivirus
Avery Wizard 3.1
Broadcom Management Programs
Browser Defender 2.0.6.11
Critical Update for Windows Media Player 11 (KB959772)
Dell Support 3.2.1
Google Toolbar for Internet Explorer
Google Toolbar for Internet Explorer
High Definition Audio Driver Package - KB835221
HijackThis 2.0.2
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
Hotfix for Windows Media Format 11 SDK (KB929399)
Hotfix for Windows Media Player 11 (KB939683)
Hotfix for Windows XP (KB952287)
Hotfix for Windows XP (KB961118)
Hotfix for Windows XP (KB970653-v3)
Hotfix for Windows XP (KB976098-v2)
J2SE Runtime Environment 5.0 Update 6
Java(TM) 6 Update 15
Java(TM) 6 Update 3
Java(TM) 6 Update 7
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 Security Update (KB953297)
Microsoft .NET Framework 2.0 Service Pack 2
Microsoft .NET Framework 3.0 Service Pack 2
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1
Microsoft Base Smart Card Cryptographic Service Provider Package
Microsoft Compression Client Pack 1.0 for Windows XP
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft National Language Support Downlevel APIs
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office Excel MUI (English) 2007
Microsoft Office Home and Student 2007
Microsoft Office Home and Student 2007
Microsoft Office OneNote MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Word MUI (English) 2007
Microsoft Silverlight
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
MSN
My Secret Circle
OpenOffice.org Installer 1.0
PowerDVD 5.7
QiGODiscoveryAgent
Roxio DLA
Roxio Express Labeler
Roxio RecordNow Audio
Roxio RecordNow Copy
Roxio RecordNow Data
Security Update for 2007 Microsoft Office System (KB969559)
Security Update for 2007 Microsoft Office System (KB973704)
Security Update for Microsoft Office Excel 2007 (KB973593)
Security Update for Microsoft Office PowerPoint 2007 (KB957789)
Security Update for Microsoft Office system 2007 (972581)
Security Update for Microsoft Office system 2007 (KB969613)
Security Update for Microsoft Office system 2007 (KB974234)
Security Update for Microsoft Office Visio Viewer 2007 (KB973709)
Security Update for Microsoft Office Word 2007 (KB969604)
Security Update for Step By Step Interactive Training (KB923723)
Security Update for Windows Internet Explorer 7 (KB938127)
Security Update for Windows Internet Explorer 7 (KB938127-v2)
Security Update for Windows Internet Explorer 7 (KB953838)
Security Update for Windows Internet Explorer 7 (KB956390)
Security Update for Windows Internet Explorer 7 (KB958215)
Security Update for Windows Internet Explorer 7 (KB960714)
Security Update for Windows Internet Explorer 7 (KB961260)
Security Update for Windows Internet Explorer 7 (KB963027)
Security Update for Windows Internet Explorer 7 (KB969897)
Security Update for Windows Internet Explorer 7 (KB972260)
Security Update for Windows Internet Explorer 8 (KB971961)
Security Update for Windows Internet Explorer 8 (KB974455)
Security Update for Windows Internet Explorer 8 (KB976325)
Security Update for Windows Internet Explorer 8 (KB978207)
Security Update for Windows Media Player (KB952069)
Security Update for Windows Media Player (KB954155)
Security Update for Windows Media Player (KB973540)
Security Update for Windows Media Player 11 (KB936782)
Security Update for Windows Media Player 11 (KB954154)
Security Update for Windows XP (KB923561)
Security Update for Windows XP (KB923789)
Security Update for Windows XP (KB938464)
Security Update for Windows XP (KB938464-v2)
Security Update for Windows XP (KB941569)
Security Update for Windows XP (KB946648)
Security Update for Windows XP (KB950759)
Security Update for Windows XP (KB950760)
Security Update for Windows XP (KB950762)
Security Update for Windows XP (KB950974)
Security Update for Windows XP (KB951066)
Security Update for Windows XP (KB951376)
Security Update for Windows XP (KB951376-v2)
Security Update for Windows XP (KB951698)
Security Update for Windows XP (KB951748)
Security Update for Windows XP (KB952004)
Security Update for Windows XP (KB952954)
Security Update for Windows XP (KB953838)
Security Update for Windows XP (KB953839)
Security Update for Windows XP (KB954211)
Security Update for Windows XP (KB954459)
Security Update for Windows XP (KB954600)
Security Update for Windows XP (KB955069)
Security Update for Windows XP (KB956390)
Security Update for Windows XP (KB956391)
Security Update for Windows XP (KB956572)
Security Update for Windows XP (KB956744)
Security Update for Windows XP (KB956802)
Security Update for Windows XP (KB956803)
Security Update for Windows XP (KB956841)
Security Update for Windows XP (KB957095)
Security Update for Windows XP (KB957097)
Security Update for Windows XP (KB958644)
Security Update for Windows XP (KB958687)
Security Update for Windows XP (KB958690)
Security Update for Windows XP (KB958869)
Security Update for Windows XP (KB959426)
Security Update for Windows XP (KB960225)
Security Update for Windows XP (KB960715)
Security Update for Windows XP (KB960803)
Security Update for Windows XP (KB960859)
Security Update for Windows XP (KB961371)
Security Update for Windows XP (KB961373)
Security Update for Windows XP (KB961501)
Security Update for Windows XP (KB968537)
Security Update for Windows XP (KB969059)
Security Update for Windows XP (KB969898)
Security Update for Windows XP (KB969947)
Security Update for Windows XP (KB970238)
Security Update for Windows XP (KB970430)
Security Update for Windows XP (KB971486)
Security Update for Windows XP (KB971557)
Security Update for Windows XP (KB971633)
Security Update for Windows XP (KB971657)
Security Update for Windows XP (KB972270)
Security Update for Windows XP (KB973346)
Security Update for Windows XP (KB973354)
Security Update for Windows XP (KB973507)
Security Update for Windows XP (KB973525)
Security Update for Windows XP (KB973869)
Security Update for Windows XP (KB973904)
Security Update for Windows XP (KB974112)
Security Update for Windows XP (KB974318)
Security Update for Windows XP (KB974392)
Security Update for Windows XP (KB974571)
Security Update for Windows XP (KB975025)
Security Update for Windows XP (KB975467)
Sonic Update Manager
Spyware Doctor 7.0
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft Office 2007 Help for Common Features (KB957244)
Update for Microsoft Office Excel 2007 Help (KB957242)
Update for Microsoft Office InfoPath 2007 (KB976416)
Update for Microsoft Office OneNote 2007 Help (KB957245)
Update for Microsoft Office PowerPoint 2007 Help (KB957247)
Update for Microsoft Office Word 2007 Help (KB957252)
Update for Microsoft Script Editor Help (KB957253)
Update for Windows Internet Explorer 8 (KB973874)
Update for Windows Internet Explorer 8 (KB976749)
Update for Windows XP (KB951072-v2)
Update for Windows XP (KB951978)
Update for Windows XP (KB955759)
Update for Windows XP (KB955839)
Update for Windows XP (KB967715)
Update for Windows XP (KB968389)
Update for Windows XP (KB971737)
Update for Windows XP (KB973687)
Update for Windows XP (KB973815)
URL Assistant
Windows Internet Explorer 8
Windows Media Format 11 runtime
Windows Media Format 11 runtime
Windows Media Player 11
Windows Media Player 11
Windows XP Service Pack 3

[MWR 3 day Mod]

Hi,

We are sorry to see your topic is over three days old and no one has yet been able to respond and offer help.

If you still require assistance, please post a link to your topic in our Waiting for help with malware removal? forum, and our staff will make an effort to assist you as promptly as possible. Only post a LINK to this topic, DO NOT post your DDS log!

Please do not reply to this topic.

If you haven't posted within two days in the "Waiting for help with malware removal?" forum, we will assume you have been able to get assistance in other ways and this topic will be closed.

[deltalima]

Hi mbiscup,

Welcome to the forum.

My nickname is deltalima and I will be helping you with your computer problems.

The logs can take some time to research, so please be patient with me.

Please note the following:

• I will working be on your Malware issues, this may or may not, solve other issues you have with your machine.
• The fixes are specific to your problem and should only be used for this issue on this machine.
• Please continue to review my answers until I tell you your machine appears to be clear. Absence of symptoms does not mean that everything is clear.
• If after 3 days you have not responded to this topic, it will be closed, and you will need to start a new one.
• It's often worth reading through these instructions and printing them for ease of reference.
• If you don't know or understand something, please don't hesitate to say or ask!! It's better to be sure and safe than sorry.
• Please reply to this thread. Do not start a new topic.
• All of my posts need to be checked by a teacher, so please be patient while I attempt to remove your malware.

[mbiscup]

Thank you very much DL ... I appreciate anything that you can do for me and please don't feel rushed ... you provide a very valuable service for alot of people who would be helpless otherwise.

Thanks,

Mike

[deltalima]

Hi mbiscup,

Please let me know if the pop ups happen only in Internet Explorer or do they happen when no programs are running?

Download and run OTL
Download OTL by Old Timer and save it to your Desktop.

• Double click on OTL.exe to run it.
• Under the Custom Scan box paste this in
  

  Code: Select all

  netsvcs
  %SYSTEMDRIVE%\*.exe
  /md5start
  eventlog.dll
  scecli.dll
  netlogon.dll
  cngaudit.dll
  sceclt.dll
  ntelogon.dll
  logevent.dll
  iaStor.sys
  nvstor.sys
  atapi.sys
  IdeChnDr.sys
  viasraid.sys
  AGP440.sys
  vaxscsi.sys
  nvatabus.sys
  viamraid.sys
  nvata.sys
  nvgts.sys
  iastorv.sys
  ViPrt.sys
  eNetHook.dll
  ahcix86.sys
  KR10N.sys
  nvstor32.sys
  ahcix86s.sys
  nvrd32.sys
  symmpi.sys
  /md5stop
  %systemroot%\*. /mp /s
  CREATERESTOREPOINT
  %systemroot%\system32\*.dll /lockedfiles
  %systemroot%\Tasks\*.job /lockedfiles

• Click the Quick Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
• When done, two Notepad files will open.
  
  • OTListIt.txt <-- Will be opened
  • Extra.txt <-- Will be minimized
• Please post the contents of these 2 Notepad files in your next reply.

Please download GMER Rootkit Scanner from here.

• Double click the .exe file. If asked to allow gmer.sys driver to load, please consent
• If it gives you a warning at program start about rootkit activity and asks if you want to run a scan...click NO.
• Run Gmer again and click on the Rootkit tab.
• Look at the right hand side (under Files) and uncheck all drives with the exception of your C drive.
• Make sure all other boxes on the right of the screen are checked, EXCEPT for "Show All".
• Click on the "Scan" and wait for the scan to finish.
  Note: Before scanning, make sure all other running programs are closed and no other actions like a scheduled antivirus scan will occur while this scan completes. Also do not use your computer during the scan.
• When completed, click on the Copy button and right-click on your Desktop, choose "New" > Text document. Once the file is created, open it and right-click again and choose Paste or Ctrl+V. Save the file as gmer.txt and copy the information in your next reply.
• Note: If you have any problems, try running GMER in SAFE MODE

Important! Please do not select the "Show all" checkbox during the scan..

Please post the GMER log along with OTListIt.txt and Extra.txt from the OTL scan into your next reply.

[mbiscup]

Thank you ,

I just got this and will run it this evening. I am trying to think back to the circumstances. I am pretty sure IE was running and it seems like it was only under one of the users accounts. We have not been using the computer because I didnt want the kids to see what was being thrown up on the screen. I will run the OTC program per your directions. I have a confession to make ... I might have run Spybot S&D after my original posting. I cant remember the order or things.

Anyway, I will post the results this evening and see where we go from there/.

Thank you,

Mike

[mbiscup]

Sorry ... took a while ...

Below are the requested listings ... Windows Explorer does not function undet one of the user accounts Account named TESS

Thank you very much,

Mike

OTL.txt

netsvcs
%SYSTEMDRIVE%\*.exe
/md5start
eventlog.dll
scecli.dll
netlogon.dll
cngaudit.dll
sceclt.dll
ntelogon.dll
logevent.dll
iaStor.sys
nvstor.sys
atapi.sys
IdeChnDr.sys
viasraid.sys
AGP440.sys
vaxscsi.sys
nvatabus.sys
viamraid.sys
nvata.sys
nvgts.sys
iastorv.sys
ViPrt.sys
eNetHook.dll
ahcix86.sys
KR10N.sys
nvstor32.sys
ahcix86s.sys
nvrd32.sys
symmpi.sys
/md5stop
%systemroot%\*. /mp /s
CREATERESTOREPOINT
%systemroot%\system32\*.dll /lockedfiles
%systemroot%\Tasks\*.job /lockedfiles

EXTRAS.txt

OTL Extras logfile created on: 2/10/2010 7:38:43 AM - Run 1
OTL by OldTimer - Version 3.1.28.0 Folder = C:\Documents and Settings\ZZZ_Admin\Desktop
Windows XP Home Edition Service Pack 3 (Version = 5.1.2600) - Type = NTWorkstation
Internet Explorer (Version = 8.0.6001.18702)
Locale: 00000409 | Country: United States | Language: ENU | Date Format: M/d/yyyy

990.00 Mb Total Physical Memory | 569.00 Mb Available Physical Memory | 57.00% Memory free
2.00 Gb Paging File | 2.00 Gb Available in Paging File | 82.00% Paging File free
Paging file location(s): C:\pagefile.sys 1488 2976 [binary data]

%SystemDrive% = C: | %SystemRoot% = C:\WINDOWS | %ProgramFiles% = C:\Program Files
Drive C: | 74.46 Gb Total Space | 59.38 Gb Free Space | 79.74% Space Free | Partition Type: NTFS
Drive D: | 7.44 Gb Total Space | 0.00 Gb Free Space | 0.00% Space Free | Partition Type: UDF
E: Drive not present or media not loaded
F: Drive not present or media not loaded
G: Drive not present or media not loaded
H: Drive not present or media not loaded
I: Drive not present or media not loaded

Computer Name: POODLE_PC
Current User Name: ZZZ_Admin
Logged in as Administrator.

Current Boot Mode: Normal
Scan Mode: Current user
Company Name Whitelist: On
Skip Microsoft Files: On
File Age = 14 Days
Output = Standard
Quick Scan

========== Extra Registry (SafeList) ==========


========== File Associations ==========

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\<extension>]
.html [@ = htmlfile] -- C:\Program Files\Internet Explorer\IEXPLORE.EXE (Microsoft Corporation)

========== Shell Spawning ==========

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\<key>\shell\[command]\command]
batfile [open] -- "%1" %*
cmdfile [open] -- "%1" %*
comfile [open] -- "%1" %*
exefile [open] -- "%1" %*
htmlfile [edit] -- "C:\Program Files\Microsoft Office\Office12\msohtmed.exe" %1 (Microsoft Corporation)
htmlfile [open] -- "C:\Program Files\Internet Explorer\IEXPLORE.EXE" -nohome (Microsoft Corporation)
htmlfile [opennew] -- "C:\Program Files\Internet Explorer\IEXPLORE.EXE" %1 (Microsoft Corporation)
htmlfile [print] -- "C:\Program Files\Microsoft Office\Office12\msohtmed.exe" /p %1 (Microsoft Corporation)
http [open] -- "C:\Program Files\Internet Explorer\IEXPLORE.EXE" -nohome (Microsoft Corporation)
https [open] -- "C:\Program Files\Internet Explorer\IEXPLORE.EXE" -nohome (Microsoft Corporation)
piffile [open] -- "%1" %*
regfile [merge] -- Reg Error: Key error.
scrfile [config] -- "%1"
scrfile [install] -- rundll32.exe desk.cpl,InstallScreenSaver %l (Microsoft Corporation)
scrfile [open] -- "%1" /S
txtfile [edit] -- Reg Error: Key error.
Unknown [openas] -- %SystemRoot%\system32\rundll32.exe %SystemRoot%\system32\shell32.dll,OpenAs_RunDLL %1
Directory [find] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)
Directory [OneNote.Open] -- C:\PROGRA~1\MICROS~2\Office12\ONENOTE.EXE "%L" (Microsoft Corporation)
Folder [open] -- %SystemRoot%\Explorer.exe /idlist,%I,%L (Microsoft Corporation)
Folder [explore] -- %SystemRoot%\Explorer.exe /e,/idlist,%I,%L (Microsoft Corporation)
Drive [find] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)
Applications\iexplore.exe [open] -- "C:\Program Files\Internet Explorer\IEXPLORE.EXE" %1 (Microsoft Corporation)
CLSID\{871C5380-42A0-1069-A2EA-08002B30309D} [OpenHomePage] -- "C:\Program Files\Internet Explorer\iexplore.exe" (Microsoft Corporation)

========== Security Center Settings ==========

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center]
"FirstRunDisabled" = 1
"AntiVirusDisableNotify" = 0
"FirewallDisableNotify" = 0
"UpdatesDisableNotify" = 0
"AntiVirusOverride" = 0
"FirewallOverride" = 0

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\AhnlabAntiVirus]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\ComputerAssociatesAntiVirus]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\KasperskyAntiVirus]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\McAfeeAntiVirus]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\McAfeeFirewall]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\PandaAntiVirus]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\PandaFirewall]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\SophosAntiVirus]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\SymantecAntiVirus]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\SymantecFirewall]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\TinyFirewall]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\TrendAntiVirus]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\TrendFirewall]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\ZoneLabsFirewall]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\DomainProfile]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\DomainProfile\GloballyOpenPorts\List]
"139:TCP" = 139:TCP:*:Enabled:@xpsp2res.dll,-22004
"445:TCP" = 445:TCP:*:Enabled:@xpsp2res.dll,-22005
"137:UDP" = 137:UDP:*:Enabled:@xpsp2res.dll,-22001
"138:UDP" = 138:UDP:*:Enabled:@xpsp2res.dll,-22002

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile]
"EnableFirewall" = 1

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile\GloballyOpenPorts\List]
"139:TCP" = 139:TCP:LocalSubNet:Enabled:@xpsp2res.dll,-22004
"445:TCP" = 445:TCP:LocalSubNet:Enabled:@xpsp2res.dll,-22005
"137:UDP" = 137:UDP:LocalSubNet:Enabled:@xpsp2res.dll,-22001
"138:UDP" = 138:UDP:LocalSubNet:Enabled:@xpsp2res.dll,-22002

========== Authorized Applications List ==========

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\DomainProfile\AuthorizedApplications\List]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile\AuthorizedApplications\List]
"C:\Program Files\Microsoft Office\Office12\ONENOTE.EXE" = C:\Program Files\Microsoft Office\Office12\ONENOTE.EXE:*:Enabled:Microsoft Office OneNote -- (Microsoft Corporation)


========== HKEY_LOCAL_MACHINE Uninstall List ==========

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall]
"{002D9D5E-29BA-3E6D-9BC4-3D7D6DBC735C}" = Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148
"{075473F5-846A-448B-BCB3-104AA1760205}" = Roxio RecordNow Data
"{0D499481-22C6-4B25-8AC2-6D3F6C885FB9}" = OpenOffice.org Installer 1.0
"{1206EF92-2E83-4859-ACCB-2048C3CB7DA6}" = Roxio DLA
"{18455581-E099-4BA8-BC6B-F34B2F06600C}" = Google Toolbar for Internet Explorer
"{2318C2B1-4965-11d4-9B18-009027A5CD4F}" = Google Toolbar for Internet Explorer
"{26A24AE4-039D-4CA4-87B4-2F83216015FF}" = Java(TM) 6 Update 17
"{30465B6C-B53F-49A1-9EBA-A3F187AD502E}" = Sonic Update Manager
"{3248F0A8-6813-11D6-A77B-00B0D0150060}" = J2SE Runtime Environment 5.0 Update 6
"{3248F0A8-6813-11D6-A77B-00B0D0160030}" = Java(TM) 6 Update 3
"{3248F0A8-6813-11D6-A77B-00B0D0160070}" = Java(TM) 6 Update 7
"{350C97B0-3D7C-4EE8-BAA9-00BCB3D54227}" = WebFldrs XP
"{3EE33958-7381-4E7B-A4F3-6E43098E9E9C}" = URL Assistant
"{6675CA7F-E51B-4F6A-99D4-F8F0124C6EAA}" = Roxio Express Labeler
"{6811CAA0-BF12-11D4-9EA1-0050BAE317E1}" = PowerDVD 5.7
"{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}" = Microsoft Silverlight
"{90120000-0010-0409-0000-0000000FF1CE}" = Microsoft Software Update for Web Folders (English) 12
"{90120000-0016-0409-0000-0000000FF1CE}" = Microsoft Office Excel MUI (English) 2007
"{90120000-0016-0409-0000-0000000FF1CE}_HOMESTUDENTR_{2FC4457D-409E-466F-861F-FB0CB796B53E}" = Microsoft Office 2007 Service Pack 2 (SP2)
"{90120000-0018-0409-0000-0000000FF1CE}" = Microsoft Office PowerPoint MUI (English) 2007
"{90120000-0018-0409-0000-0000000FF1CE}_HOMESTUDENTR_{2FC4457D-409E-466F-861F-FB0CB796B53E}" = Microsoft Office 2007 Service Pack 2 (SP2)
"{90120000-001B-0409-0000-0000000FF1CE}" = Microsoft Office Word MUI (English) 2007
"{90120000-001B-0409-0000-0000000FF1CE}_HOMESTUDENTR_{2FC4457D-409E-466F-861F-FB0CB796B53E}" = Microsoft Office 2007 Service Pack 2 (SP2)
"{90120000-001F-0409-0000-0000000FF1CE}" = Microsoft Office Proof (English) 2007
"{90120000-001F-0409-0000-0000000FF1CE}_HOMESTUDENTR_{ABDDE972-355B-4AF1-89A8-DA50B7B5C045}" = Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
"{90120000-001F-040C-0000-0000000FF1CE}" = Microsoft Office Proof (French) 2007
"{90120000-001F-040C-0000-0000000FF1CE}_HOMESTUDENTR_{F580DDD5-8D37-4998-968E-EBB76BB86787}" = Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
"{90120000-001F-0C0A-0000-0000000FF1CE}" = Microsoft Office Proof (Spanish) 2007
"{90120000-001F-0C0A-0000-0000000FF1CE}_HOMESTUDENTR_{187308AB-5FA7-4F14-9AB9-D290383A10D9}" = Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
"{90120000-002C-0409-0000-0000000FF1CE}" = Microsoft Office Proofing (English) 2007
"{90120000-006E-0409-0000-0000000FF1CE}" = Microsoft Office Shared MUI (English) 2007
"{90120000-006E-0409-0000-0000000FF1CE}_HOMESTUDENTR_{DE5A002D-8122-4278-A7EE-3121E7EA254E}" = Microsoft Office 2007 Service Pack 2 (SP2)
"{90120000-00A1-0409-0000-0000000FF1CE}" = Microsoft Office OneNote MUI (English) 2007
"{90120000-00A1-0409-0000-0000000FF1CE}_HOMESTUDENTR_{2FC4457D-409E-466F-861F-FB0CB796B53E}" = Microsoft Office 2007 Service Pack 2 (SP2)
"{90120000-0115-0409-0000-0000000FF1CE}" = Microsoft Office Shared Setup Metadata MUI (English) 2007
"{90120000-0115-0409-0000-0000000FF1CE}_HOMESTUDENTR_{DE5A002D-8122-4278-A7EE-3121E7EA254E}" = Microsoft Office 2007 Service Pack 2 (SP2)
"{90BE37BC-2256-47EC-AA5E-FD8D0307CCA3}" = ESP
"{91120000-002F-0000-0000-0000000FF1CE}" = Microsoft Office Home and Student 2007
"{91120000-002F-0000-0000-0000000FF1CE}_HOMESTUDENTR_{0B36C6D6-F5D8-4EAF-BF94-4376A230AD5B}" = Microsoft Office 2007 Service Pack 2 (SP2)
"{91120000-002F-0000-0000-0000000FF1CE}_HOMESTUDENTR_{3D019598-7B59-447A-80AE-815B703B84FF}" = Security Update for Microsoft Office system 2007 (972581)
"{9A25302D-30C0-39D9-BD6F-21E6EC160475}" = Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
"{A3051CD0-2F64-3813-A88D-B8DCCDE8F8C7}" = Microsoft .NET Framework 3.0 Service Pack 2
"{A654A805-41D9-40C7-AA46-4AF04F044D61}" = Adobe® Photoshop® Album Starter Edition 3.2
"{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}" = Google Update Helper
"{AB708C9B-97C8-4AC9-899B-DBF226AC9382}" = Roxio RecordNow Audio
"{AC76BA86-7AD7-1033-7B44-A81300000003}" = Adobe Reader 8.1.3
"{B12665F4-4E93-4AB4-B7FC-37053B524629}" = Roxio RecordNow Copy
"{B4092C6D-E886-4CB2-BA68-FE5A88D31DE6}_is1" = Spybot - Search & Destroy
"{B4E96960-5F6B-48B9-A5BD-6A5A9BB4F027}" = Avery Wizard 3.1
"{C09FB3CD-3D0C-3F2D-899A-6A1D67F2073F}" = Microsoft .NET Framework 2.0 Service Pack 2
"{C63BAEDB-06B7-4330-A1F4-C143B5268E03}" = QiGODiscoveryAgent
"{CB2F7EDD-9D1F-43C1-90FC-4F52EAE172A1}" = Microsoft .NET Framework 1.1
"{CB9FF6BD-FCE9-43FB-AD3C-5BCD4C822962}" = ATI Catalyst Control Center
"{CE2CDD62-0124-36CA-84D3-9F4DCF5C5BD9}" = Microsoft .NET Framework 3.5 SP1
"{CEE2252C-4035-4B27-8EC6-0B085DD3A413}" = Dell Support 3.2.1
"{D3386797-A836-4030-AB5D-4E89F2F15F33}" = Authentium
"{DA4001EE-6DA0-4E87-9F18-A179CC1F5EA7}" = Safe and Secure
"{EC030DFC-CAD3-40BB-AB65-14733901CC85}" = My Secret Circle
"{FB64BF25-3593-4E4E-AA85-84AEF1D1475F}" = Broadcom Management Programs
"Adobe Flash Player ActiveX" = Adobe Flash Player 10 ActiveX
"Adobe® Photoshop® Album Starter Edition 3.2" = Adobe® Photoshop® Album Starter Edition 3.2
"ATI Display Driver" = ATI Display Driver
"avast!" = avast! Antivirus
"HijackThis" = HijackThis 2.0.2
"HOMESTUDENTR" = Microsoft Office Home and Student 2007
"IDNMitigationAPIs" = Microsoft Internationalized Domain Names Mitigation APIs
"ie7" = Windows Internet Explorer 7
"ie8" = Windows Internet Explorer 8
"Microsoft .NET Framework 1.1 (1033)" = Microsoft .NET Framework 1.1
"Microsoft .NET Framework 3.5 SP1" = Microsoft .NET Framework 3.5 SP1
"MSCompPackV1" = Microsoft Compression Client Pack 1.0 for Windows XP
"MSNINST" = MSN
"NLSDownlevelMapping" = Microsoft National Language Support Downlevel APIs
"Windows Media Format Runtime" = Windows Media Format 11 runtime
"Windows Media Player" = Windows Media Player 11
"Windows XP Service Pack" = Windows XP Service Pack 3
"WMFDist11" = Windows Media Format 11 runtime
"wmp11" = Windows Media Player 11
"Wudf01000" = Microsoft User-Mode Driver Framework Feature Pack 1.0

========== Last 10 Event Log Errors ==========

[ Antivirus Events ]
Error - 2/27/2009 1:43:28 PM | Computer Name = POODLE_PC | Source = avast! | ID = 33554522
Description = AAVM - scanning error: x_AavmCheckFileDirectEx: avfilesScanReal of
C:\DOCUMENTS AND SETTINGS\ZACH\LOCAL SETTINGS\TEMPORARY INTERNET FILES\CONTENT.IE5\V4A2MLE6\URCHIN[1].JS
failed, 00000005.

Error - 10/24/2009 5:11:35 PM | Computer Name = POODLE_PC | Source = avast! | ID = 33554522
Description = AAVM - scanning error: x_AavmCheckFileDirectEx: avfilesScanReal of
C:\DOCUMENTS AND SETTINGS\ZZZ_ADMIN\LOCAL SETTINGS\APPLICATION DATA\MICROSOFT\FEEDS\{5588ACFD-6436-411B-A5CE-666AE6A92D3D}~\WEBSLICES~\WEB
SLICE GALLERY~.FEED-MS failed, 00000005.

Error - 10/24/2009 5:11:35 PM | Computer Name = POODLE_PC | Source = avast! | ID = 33554522
Description = AAVM - scanning error: x_AavmCheckFileDirectEx: avfilesScanReal of
C:\DOCUMENTS AND SETTINGS\ZZZ_ADMIN\LOCAL SETTINGS\APPLICATION DATA\MICROSOFT\FEEDS\FEEDSSTORE.FEEDSDB-MS
failed, 00000005.

Error - 10/24/2009 6:18:29 PM | Computer Name = POODLE_PC | Source = avast! | ID = 33554522
Description = AAVM - scanning error: x_AavmCheckFileDirectEx: avfilesScanReal of
C:\DOCUMENTS AND SETTINGS\ZACH\LOCAL SETTINGS\APPLICATION DATA\MICROSOFT\FEEDS\{5588ACFD-6436-411B-A5CE-666AE6A92D3D}~\WEBSLICES~\WEB
SLICE GALLERY~.FEED-MS failed, 00000005.

Error - 10/24/2009 6:18:29 PM | Computer Name = POODLE_PC | Source = avast! | ID = 33554522
Description = AAVM - scanning error: x_AavmCheckFileDirectEx: avfilesScanReal of
C:\DOCUMENTS AND SETTINGS\ZACH\LOCAL SETTINGS\APPLICATION DATA\MICROSOFT\FEEDS\FEEDSSTORE.FEEDSDB-MS
failed, 00000005.

Error - 10/29/2009 10:19:59 PM | Computer Name = POODLE_PC | Source = avast! | ID = 33554522
Description = AAVM - scanning error: x_AavmCheckFileDirectEx: avfilesScanReal of
C:\WINDOWS\system32\Setup\fxsocm.dll failed, 00000005.

Error - 10/29/2009 10:36:44 PM | Computer Name = POODLE_PC | Source = avast! | ID = 33554522
Description = AAVM - scanning error: x_AavmCheckFileDirectEx: avfilesScanReal of
C:\WINDOWS\system32\Setup\fxsocm.dll failed, 00000005.

Error - 11/4/2009 11:41:15 PM | Computer Name = POODLE_PC | Source = avast! | ID = 33554522
Description = AAVM - scanning error: x_AavmCheckFileDirectEx: avfilesScanReal of
http://clients1.google.com/complete/sea ... B31-&cp=13
failed, 0000A413.

Error - 11/9/2009 10:34:52 PM | Computer Name = POODLE_PC | Source = avast! | ID = 33554522
Description = AAVM - scanning error: x_AavmCheckFileDirectEx: avfilesScanReal of
http://clients1.google.com/complete/sea ... %20g&cp=13
failed, 0000A413.

Error - 11/9/2009 10:35:10 PM | Computer Name = POODLE_PC | Source = avast! | ID = 33554522
Description = AAVM - scanning error: x_AavmCheckFileDirectEx: avfilesScanReal of
C:\Documents and Settings\Tess\Local Settings\Temporary Internet Files\Content.IE5\NGFH5ETC\search[1]
failed, 0000A413.

[ Application Events ]
Error - 2/2/2009 12:15:39 AM | Computer Name = POODLE_PC | Source = EventSystem | ID = 4614
Description = The COM+ Event System detected an inconsistency in its internal state.
The assertion "GetLastError() == 122L" failed at line 162 of d:\comxp_sp3\com\com1x\src\events\shared\sectools.cpp.
Please contact Microsoft Product Support Services to report this erro

Error - 2/11/2009 9:54:51 PM | Computer Name = POODLE_PC | Source = Application Hang | ID = 1002
Description = Hanging application iexplore.exe, version 7.0.6000.16762, hang module
hungapp, version 0.0.0.0, hang address 0x00000000.

Error - 3/6/2009 1:11:08 AM | Computer Name = POODLE_PC | Source = Application Hang | ID = 1002
Description = Hanging application iexplore.exe, version 7.0.6000.16791, hang module
hungapp, version 0.0.0.0, hang address 0x00000000.

Error - 3/8/2009 3:03:59 PM | Computer Name = POODLE_PC | Source = Application Hang | ID = 1002
Description = Hanging application iexplore.exe, version 7.0.6000.16791, hang module
hungapp, version 0.0.0.0, hang address 0x00000000.

Error - 3/21/2009 1:04:11 AM | Computer Name = POODLE_PC | Source = Application Hang | ID = 1002
Description = Hanging application iexplore.exe, version 7.0.6000.16791, hang module
hungapp, version 0.0.0.0, hang address 0x00000000.

Error - 6/23/2009 11:23:30 PM | Computer Name = POODLE_PC | Source = Application Hang | ID = 1002
Description = Hanging application iexplore.exe, version 7.0.6000.16850, hang module
hungapp, version 0.0.0.0, hang address 0x00000000.

Error - 6/23/2009 11:23:35 PM | Computer Name = POODLE_PC | Source = Application Hang | ID = 1001
Description = Fault bucket 1283385725.

Error - 7/12/2009 7:45:54 PM | Computer Name = POODLE_PC | Source = Application Error | ID = 1000
Description = Faulting application iexplore.exe, version 7.0.6000.16850, faulting
module flash10a.ocx, version 10.0.12.36, fault address 0x0003d22a.

Error - 7/17/2009 1:00:42 PM | Computer Name = POODLE_PC | Source = Application Hang | ID = 1002
Description = Hanging application iexplore.exe, version 7.0.6000.16850, hang module
hungapp, version 0.0.0.0, hang address 0x00000000.

Error - 7/17/2009 1:00:49 PM | Computer Name = POODLE_PC | Source = Application Hang | ID = 1002
Description = Hanging application iexplore.exe, version 7.0.6000.16850, hang module
hungapp, version 0.0.0.0, hang address 0x00000000.

[ OSession Events ]
Error - 1/29/2010 10:47:08 AM | Computer Name = POODLE_PC | Source = Microsoft Office 12 Sessions | ID = 7001
Description = ID: 0, Application Name: Microsoft Office Word, Application Version:
12.0.6504.5000, Microsoft Office Version: 12.0.6425.1000. This session lasted 416
seconds with 0 seconds of active time. This session ended with a crash.

[ System Events ]
Error - 1/29/2010 12:30:08 AM | Computer Name = POODLE_PC | Source = ati2mtag | ID = 44044
Description = I2c return failed

Error - 1/29/2010 12:30:08 AM | Computer Name = POODLE_PC | Source = ati2mtag | ID = 44044
Description = I2c return failed

Error - 1/29/2010 12:34:43 AM | Computer Name = POODLE_PC | Source = ati2mtag | ID = 44044
Description = I2c return failed

Error - 1/29/2010 12:34:43 AM | Computer Name = POODLE_PC | Source = ati2mtag | ID = 44044
Description = I2c return failed

Error - 1/30/2010 11:24:34 PM | Computer Name = POODLE_PC | Source = BROWSER | ID = 8032
Description = The browser service has failed to retrieve the backup list too many
times on transport \Device\NetBT_Tcpip_{527DB68A-1C34-42CD-9D22-4D42B1689BD5}. The
backup browser is stopping.

Error - 2/4/2010 8:32:40 PM | Computer Name = POODLE_PC | Source = BROWSER | ID = 8032
Description = The browser service has failed to retrieve the backup list too many
times on transport \Device\NetBT_Tcpip_{527DB68A-1C34-42CD-9D22-4D42B1689BD5}. The
backup browser is stopping.

Error - 2/10/2010 7:21:16 AM | Computer Name = POODLE_PC | Source = ati2mtag | ID = 44044
Description = I2c return failed

Error - 2/10/2010 7:21:16 AM | Computer Name = POODLE_PC | Source = ati2mtag | ID = 44044
Description = I2c return failed

Error - 2/10/2010 11:34:25 AM | Computer Name = POODLE_PC | Source = ati2mtag | ID = 44044
Description = I2c return failed

Error - 2/10/2010 11:34:25 AM | Computer Name = POODLE_PC | Source = ati2mtag | ID = 44044
Description = I2c return failed


< End of report >

GMER

GMER 1.0.15.15281 - http://www.gmer.net
Rootkit scan 2010-02-10 21:56:01
Windows 5.1.2600 Service Pack 3
Running: mcq38th9.exe; Driver: C:\DOCUME~1\ZZZ_AD~1\LOCALS~1\Temp\pwliapob.sys


---- System - GMER 1.0.15 ----

SSDT \SystemRoot\System32\Drivers\aswSP.SYS (avast! self protection module/ALWIL Software) ZwClose [0xF4CEC6B8]
SSDT \SystemRoot\System32\Drivers\aswSP.SYS (avast! self protection module/ALWIL Software) ZwCreateKey [0xF4CEC574]
SSDT \SystemRoot\System32\Drivers\aswSP.SYS (avast! self protection module/ALWIL Software) ZwDeleteValueKey [0xF4CECA52]
SSDT \SystemRoot\System32\Drivers\aswSP.SYS (avast! self protection module/ALWIL Software) ZwDuplicateObject [0xF4CEC14C]
SSDT \SystemRoot\System32\Drivers\aswSP.SYS (avast! self protection module/ALWIL Software) ZwOpenKey [0xF4CEC64E]
SSDT \SystemRoot\System32\Drivers\aswSP.SYS (avast! self protection module/ALWIL Software) ZwOpenProcess [0xF4CEC08C]
SSDT \SystemRoot\System32\Drivers\aswSP.SYS (avast! self protection module/ALWIL Software) ZwOpenThread [0xF4CEC0F0]
SSDT \SystemRoot\System32\Drivers\aswSP.SYS (avast! self protection module/ALWIL Software) ZwQueryValueKey [0xF4CEC76E]
SSDT \SystemRoot\System32\Drivers\aswSP.SYS (avast! self protection module/ALWIL Software) ZwRestoreKey [0xF4CEC72E]
SSDT \SystemRoot\System32\Drivers\aswSP.SYS (avast! self protection module/ALWIL Software) ZwSetValueKey [0xF4CEC8AE]

Code \SystemRoot\system32\DRIVERS\css-dvp.sys (Dynamic Virus Protection/Command Software Systems, Inc.) ZwClose [0xF20F01CF]
Code \SystemRoot\system32\DRIVERS\css-dvp.sys (Dynamic Virus Protection/Command Software Systems, Inc.) ZwCreateSection [0xF20F043A]
Code \SystemRoot\system32\DRIVERS\css-dvp.sys (Dynamic Virus Protection/Command Software Systems, Inc.) ZwSetInformationFile [0xF20EF916]
Code \SystemRoot\system32\DRIVERS\css-dvp.sys (Dynamic Virus Protection/Command Software Systems, Inc.) ZwWriteFile [0xF20EF562]
Code \SystemRoot\system32\DRIVERS\css-dvp.sys (Dynamic Virus Protection/Command Software Systems, Inc.) IoCreateFile
Code \SystemRoot\system32\DRIVERS\css-dvp.sys (Dynamic Virus Protection/Command Software Systems, Inc.) NtClose
Code \SystemRoot\system32\DRIVERS\css-dvp.sys (Dynamic Virus Protection/Command Software Systems, Inc.) NtCreateSection
Code \SystemRoot\system32\DRIVERS\css-dvp.sys (Dynamic Virus Protection/Command Software Systems, Inc.) NtSetInformationFile
Code \SystemRoot\system32\DRIVERS\css-dvp.sys (Dynamic Virus Protection/Command Software Systems, Inc.) NtWriteFile

---- Kernel code sections - GMER 1.0.15 ----

init C:\WINDOWS\system32\drivers\Senfilt.sys entry point in "init" section [0xF4F1CA00]
? C:\DOCUME~1\ZZZ_AD~1\LOCALS~1\Temp\pwliapog.sys The system cannot find the file specified. !

---- User code sections - GMER 1.0.15 ----

.text C:\Program Files\Internet Explorer\iexplore.exe[2344] USER32.dll!DialogBoxParamW 7E4247AB 5 Bytes JMP 3E2156E9 C:\WINDOWS\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\iexplore.exe[2344] USER32.dll!SetWindowsHookExW 7E42820F 5 Bytes JMP 3E2E9AD5 C:\WINDOWS\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\iexplore.exe[2344] USER32.dll!CallNextHookEx 7E42B3C6 5 Bytes JMP 3E2DD189 C:\WINDOWS\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\iexplore.exe[2344] USER32.dll!CreateWindowExW 7E42D0A3 5 Bytes JMP 3E2ED964 C:\WINDOWS\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\iexplore.exe[2344] USER32.dll!UnhookWindowsHookEx 7E42D5F3 5 Bytes JMP 3E2548CE C:\WINDOWS\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\iexplore.exe[2344] USER32.dll!DialogBoxIndirectParamW 7E432072 5 Bytes JMP 3E3E43AF C:\WINDOWS\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\iexplore.exe[2344] USER32.dll!MessageBoxIndirectA 7E43A082 5 Bytes JMP 3E3E42E1 C:\WINDOWS\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\iexplore.exe[2344] USER32.dll!DialogBoxParamA 7E43B144 5 Bytes JMP 3E3E434C C:\WINDOWS\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\iexplore.exe[2344] USER32.dll!MessageBoxExW 7E450838 5 Bytes JMP 3E3E41B2 C:\WINDOWS\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\iexplore.exe[2344] USER32.dll!MessageBoxExA 7E45085C 5 Bytes JMP 3E3E4214 C:\WINDOWS\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\iexplore.exe[2344] USER32.dll!DialogBoxIndirectParamA 7E456D7D 5 Bytes JMP 3E3E4412 C:\WINDOWS\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\iexplore.exe[2344] USER32.dll!MessageBoxIndirectW 7E4664D5 5 Bytes JMP 3E3E4276 C:\WINDOWS\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\iexplore.exe[2344] ole32.dll!CoCreateInstance 7750057E 5 Bytes JMP 3E2ED9C0 C:\WINDOWS\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\iexplore.exe[2344] ole32.dll!OleLoadFromStream 77529C85 5 Bytes JMP 3E3E4717 C:\WINDOWS\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\iexplore.exe[3700] USER32.dll!DialogBoxParamW 7E4247AB 5 Bytes JMP 3E2156E9 C:\WINDOWS\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\iexplore.exe[3700] USER32.dll!CreateWindowExW 7E42D0A3 5 Bytes JMP 3E2ED964 C:\WINDOWS\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\iexplore.exe[3700] USER32.dll!DialogBoxIndirectParamW 7E432072 5 Bytes JMP 3E3E43AF C:\WINDOWS\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\iexplore.exe[3700] USER32.dll!MessageBoxIndirectA 7E43A082 5 Bytes JMP 3E3E42E1 C:\WINDOWS\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\iexplore.exe[3700] USER32.dll!DialogBoxParamA 7E43B144 5 Bytes JMP 3E3E434C C:\WINDOWS\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\iexplore.exe[3700] USER32.dll!MessageBoxExW 7E450838 5 Bytes JMP 3E3E41B2 C:\WINDOWS\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\iexplore.exe[3700] USER32.dll!MessageBoxExA 7E45085C 5 Bytes JMP 3E3E4214 C:\WINDOWS\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\iexplore.exe[3700] USER32.dll!DialogBoxIndirectParamA 7E456D7D 5 Bytes JMP 3E3E4412 C:\WINDOWS\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\iexplore.exe[3700] USER32.dll!MessageBoxIndirectW 7E4664D5 5 Bytes JMP 3E3E4276 C:\WINDOWS\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)

---- User IAT/EAT - GMER 1.0.15 ----

IAT C:\WINDOWS\system32\services.exe[820] @ C:\WINDOWS\system32\services.exe [ADVAPI32.dll!CreateProcessAsUserW] 00380002
IAT C:\WINDOWS\system32\services.exe[820] @ C:\WINDOWS\system32\services.exe [KERNEL32.dll!CreateProcessW] 00380000
IAT C:\Program Files\Internet Explorer\iexplore.exe[2344] @ C:\WINDOWS\system32\ole32.dll [KERNEL32.dll!LoadLibraryExW] [451F1ACB] C:\Program Files\Internet Explorer\xpshims.dll (Internet Explorer Compatibility Shims for XP/Microsoft Corporation)

---- Devices - GMER 1.0.15 ----

AttachedDevice \FileSystem\Ntfs \Ntfs aswMon2.SYS (avast! File System Filter Driver for Windows XP/ALWIL Software)

Device \FileSystem\Udfs \UdfsCdRom DLAIFS_M.SYS (Drive Letter Access Component/Sonic Solutions)
Device \FileSystem\Udfs \UdfsDisk DLAIFS_M.SYS (Drive Letter Access Component/Sonic Solutions)

AttachedDevice \Driver\Tcpip \Device\Ip aswTdi.SYS (avast! TDI Filter Driver/ALWIL Software)
AttachedDevice \Driver\Tcpip \Device\Tcp aswTdi.SYS (avast! TDI Filter Driver/ALWIL Software)
AttachedDevice \Driver\Tcpip \Device\Udp aswTdi.SYS (avast! TDI Filter Driver/ALWIL Software)
AttachedDevice \Driver\Tcpip \Device\RawIp aswTdi.SYS (avast! TDI Filter Driver/ALWIL Software)
AttachedDevice \FileSystem\Fastfat \Fat fltmgr.sys (Microsoft Filesystem Filter Manager/Microsoft Corporation)
AttachedDevice \FileSystem\Fastfat \Fat aswMon2.SYS (avast! File System Filter Driver for Windows XP/ALWIL Software)

---- EOF - GMER 1.0.15 ----

[deltalima]

Hi mbiscup,

From your logs I can see that the antivirus program that you are using is Avast, however there are also signs of another program called Command Antivirus but this is not showing in add / remove programs.

Running two antivirus programs simultaneously is a very bad idea. Could you tell me more about this please? Is there an icon for Command Antivirus showing in the system tray or has Command Antivirus previously been installed and been removed to be replaced by Avast ?

The OTL.txt file that you posted was not the correct one, it should be found on your desktop or in the folder C:\_OTL\Moved Files and the first line should start with OTL logfile created on:

If this file cannot be found then please run a new OTL scan using the previous instructions and post OTL.txt in your next reply.

Please let me know the approximate date that you first noticed the bad things happening on the computer and let me know if the pop ups happen even when Internet Explorer has not been opened.

Please include in the next post

1. Any information you have about Command Antivirus
2. The contents of OTL.txt
3. Details of when the pop ups started and under what circumstances they occur

[jmw3]

Due to lack of response, this topic is now closed.

If you still require help, please open a new thread in the Infected? Virus, malware, adware, ransomware, oh my! forum, include a fresh FRST log, and wait for a new helper.