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Hi! I seem to have a virus of some sort on my computer which does not allow malware bytes, hijack this, spybot, super-antispyware and any other anti virus applications to run and I am unable to get on the internet. I was able to install malware bytes and then renamed the mbam.exe file to something else and the application started up and scanned for about 1 minute and then shut down. When I tried to open it again, it gave me an 'Access denied' error. Can anyone please help?
Below are the results from the win32daig scan. Thanks!
Running from: C:\Documents and Settings\Melissa\Desktop\Win32kDiag.exe Log file at : C:\Documents and Settings\Melissa\Desktop\Win32kDiag.txt WARNING: Could not get backup privileges! Searching 'C:\WINDOWS'...
Found mount point : C:\WINDOWS\$hf_mig$\KB890859\KB890859 Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\$hf_mig$\KB896424\KB896424 Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\$hf_mig$\KB896688\KB896688 Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\$hf_mig$\KB900725\KB900725 Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\$hf_mig$\KB905915\KB905915 Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\$hf_mig$\KB908531\KB908531 Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\$hf_mig$\KB912812\KB912812 Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\$hf_mig$\KB912919\KB912919 Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\$hf_mig$\KB916281\KB916281 Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\$hf_mig$\KB918899\KB918899 Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\$hf_mig$\KB920213\KB920213 Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\$hf_mig$\KB921398\KB921398 Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\$hf_mig$\KB922760\KB922760 Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\$hf_mig$\KB924496\KB924496 Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\$hf_mig$\KB925454\KB925454 Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\$hf_mig$\KB925902\KB925902 Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\$hf_mig$\KB928090\KB928090 Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\$hf_mig$\KB928255\KB928255 Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\$hf_mig$\KB929338\KB929338 Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\$hf_mig$\KB930178\KB930178 Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\$hf_mig$\KB931768\KB931768 Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\$hf_mig$\KB931784\KB931784 Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\$hf_mig$\KB932168\KB932168 Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\$hf_mig$\KB933566\KB933566 Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\$hf_mig$\KB937143\KB937143 Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\$hf_mig$\KB938829\KB938829 Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\$hf_mig$\KB939653\KB939653 Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\$hf_mig$\KB941693\KB941693 Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\$hf_mig$\KB942615\KB942615 Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\$hf_mig$\KB943460\KB943460 Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\$hf_mig$\KB948590\KB948590 Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\addins\addins Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\assembly\temp\temp Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\assembly\tmp\tmp Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\Config\Config Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\Connection Wizard\Connection Wizard Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\CSC\d1\d1 Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\CSC\d2\d2 Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\CSC\d3\d3 Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\CSC\d4\d4 Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\CSC\d5\d5 Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\CSC\d6\d6 Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\CSC\d7\d7 Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\CSC\d8\d8 Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\ftpcache\ftpcache Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\Help\SBSI\Training\WXPPRO\Cbz\Cbz Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\Help\SBSI\Training\WXPPRO\Lib\Lib Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\Help\SBSI\Training\WXPPRO\Wave\Wave Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\ime\imejp\applets\applets Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\ime\imejp98\imejp98 Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\ime\imkr6_1\dicts\dicts Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\java\classes\classes Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\java\trustlib\trustlib Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\Microsoft.NET\Framework\v1.1.4322\Temporary ASP.NET Files\Bind Logs\Bind Logs Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\msapps\msinfo\msinfo Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\PCHealth\ErrorRep\UserDumps\UserDumps Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\PCHealth\HelpCtr\BATCH\BATCH Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\PCHealth\HelpCtr\Config\CheckPoint\CheckPoint Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\PCHealth\HelpCtr\Config\News\News Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\PCHealth\HelpCtr\HelpFiles\HelpFiles Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\PCHealth\HelpCtr\InstalledSKUs\InstalledSKUs Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\PCHealth\HelpCtr\System\DFS\DFS Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\PCHealth\HelpCtr\Temp\Temp Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\PIF\PIF Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\Registration\CRMLog\CRMLog Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\SoftwareDistribution\AuthCabs\AuthCabs Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\SoftwareDistribution\Download\355f788b6de8a3ec79e9aa172e6317f1\backup\backup Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\SoftwareDistribution\Download\555558d2c7916b118ad5baef62b18136\backup\backup Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\SoftwareDistribution\Download\dd9ab5193501484cf5e6884fa1d22f9e\backup\asms\10\policy\policy Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\SoftwareDistribution\Download\dd9ab5193501484cf5e6884fa1d22f9e\backup\asms\51\msft\msft Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\SoftwareDistribution\Download\dd9ab5193501484cf5e6884fa1d22f9e\backup\asms\51\policy\msft\msft Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\SoftwareDistribution\Download\dd9ab5193501484cf5e6884fa1d22f9e\backup\asms\52\msft\msft Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\SoftwareDistribution\Download\dd9ab5193501484cf5e6884fa1d22f9e\backup\asms\52\policy\msft\msft Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\SoftwareDistribution\Download\dd9ab5193501484cf5e6884fa1d22f9e\backup\asms\60\msft\msft Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\SoftwareDistribution\Download\dd9ab5193501484cf5e6884fa1d22f9e\backup\asms\70\70 Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\SoftwareDistribution\SelfUpdate\Registered\Registered Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\Sun\Java\Deployment\Deployment Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\system32\1025\1025 Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\system32\1028\1028 Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\system32\1031\1031 Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\system32\1037\1037 Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\system32\1041\1041 Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\system32\1042\1042 Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\system32\1054\1054 Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\system32\2052\2052 Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\system32\3076\3076 Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\system32\3com_dmi\3com_dmi Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\system32\appmgmt\MACHINE\MACHINE Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\system32\appmgmt\S-1-5-21-1902025790-2878219265-1906222298-1005\S-1-5-21-1902025790-2878219265-1906222298-1005 Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\TempDir\TempDir Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\system32\CatRoot_bak\CatRoot_bak Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\system32\config\systemprofile\Application Data\Adobe\Flash Player\AssetCache\94M6Z8BJ\94M6Z8BJ Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\system32\config\systemprofile\Application Data\Identities\{ACEE249B-0C16-491C-B19E-348F8295C81C}\{ACEE249B-0C16-491C-B19E-348F8295C81C} Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\system32\config\systemprofile\Application Data\Microsoft\Credentials\Credentials Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\system32\config\systemprofile\Application Data\Microsoft\Media Player\Media Player Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\system32\config\systemprofile\Application Data\Microsoft\MMC\MMC Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\system32\config\systemprofile\Application Data\Microsoft\SystemCertificates\My\Certificates\Certificates Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\system32\config\systemprofile\Application Data\Microsoft\SystemCertificates\My\CRLs\CRLs Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\system32\config\systemprofile\Application Data\Microsoft\SystemCertificates\My\CTLs\CTLs Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\system32\config\systemprofile\Application Data\Yahoo!\Companion\Buttons\Buttons Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\system32\config\systemprofile\Desktop\Desktop Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\system32\config\systemprofile\Local Settings\Application Data\BVRP Software\NetWaiting\NetWaiting Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\system32\config\systemprofile\Local Settings\Application Data\Microsoft\CD Burning\CD Burning Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\system32\config\systemprofile\Local Settings\Application Data\Microsoft\Credentials\Credentials Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\system32\config\systemprofile\Local Settings\Temp\Temp Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\system32\config\systemprofile\NetHood\NetHood Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\system32\config\systemprofile\PrintHood\PrintHood Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\system32\dhcp\dhcp Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\system32\drivers\disdn\disdn Mount point destination : \Device\__max++>\^ Cannot access: C:\WINDOWS\system32\dumprep.exe [1] 2008-04-13 20:12:18 31232 C:\WINDOWS\SoftwareDistribution\Download\dd9ab5193501484cf5e6884fa1d22f9e\dumprep.exe (Microsoft Corporation) [1] 2004-08-04 04:56:50 31232 C:\WINDOWS\system32\dumprep.exe ()
Found mount point : C:\WINDOWS\system32\export\export Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\system32\GroupPolicy\User\User Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\system32\Macromed\update\update Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\system32\mui\dispspec\dispspec Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\system32\oobe\html\ispsgnup\ispsgnup Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\system32\oobe\html\oemcust\oemcust Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\system32\oobe\html\oemhw\oemhw Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\system32\oobe\sample\sample Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\system32\ShellExt\ShellExt Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\system32\spool\drivers\WIN40\WIN40 Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\system32\spool\PRINTERS\PRINTERS Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\system32\spool\prtprocs\w32x86\w32x86 Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\system32\wbem\mof\bad\bad Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\system32\wbem\snmp\snmp Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\system32\wins\wins Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\system32\xircom\xircom Mount point destination : \Device\__max++>\^ Cannot access: C:\WINDOWS\Temp\Installer.exe [1] 2009-09-15 23:05:41 520192 C:\WINDOWS\Temp\Installer.exe ()
Found mount point : C:\WINDOWS\Temp\STF temp\STF temp Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\WinSxS\InstallTemp\InstallTemp Mount point destination : \Device\__max++>\^
We understand that you are having difficulty running certain programs, including HijackThis. However, in order for us to help you it is necessary that you provide us with a HijackThis log, and it is possible you may be able to trick the malware into letting you do this. First, download HijackThis to a clean computer, then rename it from HijackThis.exe to any other name you want, using an .exe extension, for example... YourLastName.exe. Once you have done that, burn it to a CD (preferable to using a flash drive that may easily become infected) then transfer the renamed file to the infected computer and run a scan, then start a new topic and include your HijackThis log.
Please follow the guideline at the link below to start a new topic and post your HijackThis log. If you are unable to create and post a HijackThis log, then your only option may be to reformat your computer and reinstall the operating system.
This topic is now closed. Please start a new topic by following the HijackThis Guideline posted here, just be certain to rename HijackThis:>Guideline for posting your HijackThis log<
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First unread post • 3 posts
• Page 1 of 1
by mdf25 » September 20th, 2009, 10:07 pm 
