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trojan.Patchep!inf Infection that Norton's can't fix

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trojan.Patchep!inf Infection that Norton's can't fix

Unread postby muzza » August 14th, 2009, 9:27 am

Please analyse the hijack log below.
I jumped the gun and have already shut down all processes belonging to "unknown".
Machine works ok but have lost all the installed start ups. Need to reinstall virus scanner and rescan.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 9:21:08 PM, on 14/08/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
K:\WINDOWS\System32\smss.exe
K:\WINDOWS\system32\winlogon.exe
K:\WINDOWS\system32\services.exe
K:\WINDOWS\system32\lsass.exe
K:\WINDOWS\system32\svchost.exe
K:\WINDOWS\system32\svchost.exe
K:\WINDOWS\system32\svchost.exe
K:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
K:\WINDOWS\system32\spoolsv.exe
K:\Program Files\Java\jre6\bin\jqs.exe
K:\Program Files\Canon\MultiPASS4\MPSERVIC.EXE
K:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
K:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
K:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
K:\PROGRA~1\NORTON~1\SPEEDD~1\nopdb.exe
K:\WINDOWS\system32\svchost.exe
K:\Program Files\TomTom HOME 2\TomTomHOMEService.exe
K:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
K:\Program Files\PC Connectivity Solution\ServiceLayer.exe
K:\WINDOWS\Explorer.EXE
K:\Program Files\PC Connectivity Solution\Transports\NclUSBSrv.exe
K:\Program Files\PC Connectivity Solution\Transports\NclRSSrv.exe
K:\WINDOWS\system32\ctfmon.exe
K:\Program Files\Trend Micro\HijackThis\HijackThis.exe
K:\Program Files\Internet Explorer\IEXPLORE.EXE
K:\Program Files\Internet Explorer\IEXPLORE.EXE
K:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
K:\Program Files\Internet Explorer\IEXPLORE.EXE

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - K:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - K:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - K:\Program Files\Google\Google Toolbar\GoogleToolbar.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - K:\Program Files\Google\GoogleToolbarNotifier\5.1.1309.15642\swg.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - K:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O2 - BHO: Google Dictionary Compression sdch - {C84D72FE-E17D-4195-BB24-76C02E2E7C4E} - K:\Program Files\Google\Google Toolbar\Component\fastsearch_A8904FB862BD9564.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - K:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - K:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - K:\Program Files\Google\Google Toolbar\GoogleToolbar.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - K:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O4 - HKCU\..\Run: [ctfmon.exe] K:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [swg] K:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKUS\S-1-5-18\..\Run: [ALUAlert] K:\Program Files\Symantec\LiveUpdate\ALUNotify.exe (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [ALUAlert] K:\Program Files\Symantec\LiveUpdate\ALUNotify.exe (User 'Default user')
O8 - Extra context menu item: Add to Google Photos Screensa&ver - res://K:\WINDOWS\system32\GPhotos.scr/200
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - K:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - K:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - K:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - K:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - K:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - K:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {193C772A-87BE-4B19-A7BB-445B226FE9A1} (ewidoOnlineScan Control) - http://downloads.ewido.net/ewidoOnlineScan.cab
O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://www4.snapfish.com.au/SnapfishActivia.cab
O16 - DPF: {CF40ACC5-E1BB-4AFF-AC72-04C2F616BCA7} -
O18 - Protocol: bwfile-8876480 - {9462A756-7B47-47BC-8C80-C34B9B80B32B} - K:\Program Files\Logitech\Desktop Messenger\8876480\Program\GAPlugProtocol-8876480.dll
O18 - Filter: x-sdch - {B1759355-3EEC-4C1E-B0F1-B719FE26E377} - K:\Program Files\Google\Google Toolbar\Component\fastsearch_A8904FB862BD9564.dll
O23 - Service: Application Management (AppMgmt) - Unknown owner - K:\WINDOWS\system32\svchost.exe
O23 - Service: ASP.NET State Service (aspnet_state) - Unknown owner - K:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\aspnet_state.exe (file missing)
O23 - Service: Windows Audio (AudioSrv) - Unknown owner - K:\WINDOWS\System32\svchost.exe
O23 - Service: Background Intelligent Transfer Service (BITS) - Unknown owner - K:\WINDOWS\system32\svchost.exe
O23 - Service: Computer Browser (Browser) - Unknown owner - K:\WINDOWS\system32\svchost.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - K:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation Service (ccPwdSvc) - Symantec Corporation - K:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Cryptographic Services (CryptSvc) - Unknown owner - K:\WINDOWS\system32\svchost.exe
O23 - Service: DCOM Server Process Launcher (DcomLaunch) - Unknown owner - K:\WINDOWS\system32\svchost.exe
O23 - Service: DHCP Client (Dhcp) - Unknown owner - K:\WINDOWS\system32\svchost.exe
O23 - Service: Logical Disk Manager (dmserver) - Unknown owner - K:\WINDOWS\System32\svchost.exe
O23 - Service: DNS Client (Dnscache) - Unknown owner - K:\WINDOWS\system32\svchost.exe
O23 - Service: Wired AutoConfig (Dot3svc) - Unknown owner - K:\WINDOWS\System32\svchost.exe
O23 - Service: Extensible Authentication Protocol Service (EapHost) - Unknown owner - K:\WINDOWS\System32\svchost.exe
O23 - Service: Event Log (Eventlog) - Unknown owner - K:\WINDOWS\system32\services.exe
O23 - Service: COM+ Event System (EventSystem) - Unknown owner - K:\WINDOWS\system32\svchost.exe
O23 - Service: Fast User Switching Compatibility (FastUserSwitchingCompatibility) - Unknown owner - K:\WINDOWS\System32\svchost.exe
O23 - Service: Google Software Updater (gusvc) - Google - K:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: Help and Support (helpsvc) - Unknown owner - K:\WINDOWS\System32\svchost.exe
O23 - Service: Health Key and Certificate Management Service (hkmsvc) - Unknown owner - K:\WINDOWS\System32\svchost.exe
O23 - Service: HTTP SSL (HTTPFilter) - Unknown owner - K:\WINDOWS\System32\svchost.exe
O23 - Service: Infrared Monitor (Irmon) - Unknown owner - K:\WINDOWS\system32\svchost.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - K:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: Server (lanmanserver) - Unknown owner - K:\WINDOWS\system32\svchost.exe
O23 - Service: Workstation (lanmanworkstation) - Unknown owner - K:\WINDOWS\system32\svchost.exe
O23 - Service: TCP/IP NetBIOS Helper (LmHosts) - Unknown owner - K:\WINDOWS\system32\svchost.exe
O23 - Service: MpService - Canon Inc. - K:\Program Files\Canon\MultiPASS4\MPSERVIC.EXE
O23 - Service: Network Access Protection Agent (napagent) - Unknown owner - K:\WINDOWS\System32\svchost.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - K:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
O23 - Service: Net Logon (Netlogon) - Unknown owner - K:\WINDOWS\system32\lsass.exe
O23 - Service: Network Connections (Netman) - Unknown owner - K:\WINDOWS\System32\svchost.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel(R) Corporation - K:\Program Files\Intel\NCS\Sync\NetSvc.exe
O23 - Service: Network Location Awareness (NLA) (Nla) - Unknown owner - K:\WINDOWS\system32\svchost.exe
O23 - Service: Norton Unerase Protection (NProtectService) - Symantec Corporation - K:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
O23 - Service: NT LM Security Support Provider (NtLmSsp) - Unknown owner - K:\WINDOWS\system32\lsass.exe
O23 - Service: Removable Storage (NtmsSvc) - Unknown owner - K:\WINDOWS\system32\svchost.exe
O23 - Service: Plug and Play (PlugPlay) - Unknown owner - K:\WINDOWS\system32\services.exe
O23 - Service: Pml Driver HPH11 - HP - K:\WINDOWS\system32\HPHipm11.exe
O23 - Service: IPSEC Services (PolicyAgent) - Unknown owner - K:\WINDOWS\system32\lsass.exe
O23 - Service: Protected Storage (ProtectedStorage) - Unknown owner - K:\WINDOWS\system32\lsass.exe
O23 - Service: Remote Access Auto Connection Manager (RasAuto) - Unknown owner - K:\WINDOWS\system32\svchost.exe
O23 - Service: Remote Access Connection Manager (RasMan) - Unknown owner - K:\WINDOWS\system32\svchost.exe
O23 - Service: Remote Registry (RemoteRegistry) - Unknown owner - K:\WINDOWS\system32\svchost.exe
O23 - Service: Remote Procedure Call (RPC) (RpcSs) - Unknown owner - K:\WINDOWS\system32\svchost.exe
O23 - Service: Security Accounts Manager (SamSs) - Unknown owner - K:\WINDOWS\system32\lsass.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - K:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Task Scheduler (Schedule) - Unknown owner - K:\WINDOWS\System32\svchost.exe
O23 - Service: Secondary Logon (seclogon) - Unknown owner - K:\WINDOWS\System32\svchost.exe
O23 - Service: System Event Notification (SENS) - Unknown owner - K:\WINDOWS\system32\svchost.exe
O23 - Service: ServiceLayer - Nokia. - K:\Program Files\PC Connectivity Solution\ServiceLayer.exe
O23 - Service: Windows Firewall/Internet Connection Sharing (ICS) (SharedAccess) - Unknown owner - K:\WINDOWS\system32\svchost.exe
O23 - Service: Shell Hardware Detection (ShellHWDetection) - Unknown owner - K:\WINDOWS\System32\svchost.exe
O23 - Service: SoundMAX Agent Service (SoundMAX Agent Service (default)) - Analog Devices, Inc. - K:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
O23 - Service: Speed Disk service - Symantec Corporation - K:\PROGRA~1\NORTON~1\SPEEDD~1\nopdb.exe
O23 - Service: Print Spooler (Spooler) - Unknown owner - K:\WINDOWS\system32\spoolsv.exe
O23 - Service: System Restore Service (srservice) - Unknown owner - K:\WINDOWS\system32\svchost.exe
O23 - Service: SSDP Discovery Service (SSDPSRV) - Unknown owner - K:\WINDOWS\system32\svchost.exe
O23 - Service: Windows Image Acquisition (WIA) (stisvc) - Unknown owner - K:\WINDOWS\system32\svchost.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - K:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
O23 - Service: Telephony (TapiSrv) - Unknown owner - K:\WINDOWS\System32\svchost.exe
O23 - Service: Terminal Services (TermService) - Unknown owner - K:\WINDOWS\System32\svchost.exe
O23 - Service: TomTomHOMEService - TomTom - K:\Program Files\TomTom HOME 2\TomTomHOMEService.exe
O23 - Service: Distributed Link Tracking Client (TrkWks) - Unknown owner - K:\WINDOWS\system32\svchost.exe
O23 - Service: Universal Plug and Play Device Host (upnphost) - Unknown owner - K:\WINDOWS\system32\svchost.exe
O23 - Service: Windows Time (W32Time) - Unknown owner - K:\WINDOWS\System32\svchost.exe
O23 - Service: Windows Management Instrumentation (winmgmt) - Unknown owner - K:\WINDOWS\system32\svchost.exe
O23 - Service: Portable Media Serial Number Service (WmdmPmSN) - Unknown owner - K:\WINDOWS\System32\svchost.exe
O23 - Service: Windows Management Instrumentation Driver Extensions (Wmi) - Unknown owner - K:\WINDOWS\System32\svchost.exe
O23 - Service: Security Center (wscsvc) - Unknown owner - K:\WINDOWS\System32\svchost.exe
O23 - Service: Automatic Updates (wuauserv) - Unknown owner - K:\WINDOWS\system32\svchost.exe
O23 - Service: Windows Driver Foundation - User-mode Driver Framework (WudfSvc) - Unknown owner - K:\WINDOWS\system32\svchost.exe
O23 - Service: Wireless Zero Configuration (WZCSVC) - Unknown owner - K:\WINDOWS\System32\svchost.exe
O23 - Service: Network Provisioning Service (xmlprov) - Unknown owner - K:\WINDOWS\System32\svchost.exe

--
End of file - 13015 bytes
muzza
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Posts: 1
Joined: August 14th, 2009, 9:10 am
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Re: trojan.Patchep!inf Infection that Norton's can't fix

Unread postby MWR 3 day Mod » August 18th, 2009, 12:07 am

Hi,

We are sorry to see your topic is over three days old and no one has yet been able to respond and offer help.

If you still require assistance, please post a link to your topic in our Waiting for help with malware removal? forum, and our staff will make an effort to assist you as promptly as possible. Only post a LINK to this topic, DO NOT post your DDS log!

Please do not reply to this topic.

If you haven't posted within two days in the "Waiting for help with malware removal?" forum, we will assume you have been able to get assistance in other ways and this topic will be closed.
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Re: trojan.Patchep!inf Infection that Norton's can't fix

Unread postby Shaba » August 21st, 2009, 12:05 am

Due to lack of response this topic is now closed.

If you still require help, please open a new thread in the Infected? Virus, malware, adware, ransomware, oh my! forum, include a fresh FRST log, and wait for a new helper.
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