Hi Knoxville,
Good job.
The log is clean.
The Kaspersky scan is clean too. The viruses Kaspersky online scan reported are in the quarantine. They won't harm you as long as they are there, but we are going to clean them out too. I am going to ask you now to press the
Windows key and the
E key at the same to bring up the
Windows Explorer. Then, click to expand the
C:/ drive, navigate to and delete everything inside the following folders in bold, not the folders themselves:
C:\Documents and Settings\Katie\.housecall\
Quarantine\
C:\Documents and Settings\Katie\Local Settings\Application Data\Sunbelt Software\CounterSpy\
Quarantine\
Now, let's do some cleaning.
Cleaning up Temporary Files
Close all open windows
Right Click on the Internet Explorer Icon on your Desktop
and select
Properties>
General Tab
Select
Delete Cookies Then
OK
Select
Delete Files Then
OK (Place a check in
Delete all offline content)
Drive Cleanup
Now Go to
Start> Run and type in
cleanmgr
then
ok
Then, use Windows Explorer to clean out ALL the other temp folders on your system (navigate to these folders, use
Edit > Select All, press
Delete, click
Yes): Note:
Do not Delete the Folder itself
* C:\Documents and Settings\
Your Profile\Local Settings\
Temp\
* C:\Documents and Settings\
Any other users Profile\Local Settings\
Temporary Internet Files\
* C:\Documents and Settings\
Any other users Profile\Local Settings\
Temp\
*
Empty your "Recycle Bin.
Now that you are clean, please follow these simple steps in order to keep your computer clean and secure.
Disable and Enable System Restore If you are using Windows ME or XP then you should
disable and re-enable system restore to make sure there are no infected files found in a restore point. Because Windows regularly sets restorepoints, it's very possible that the malware, you have removed, is still present in the System Restore. If you put Windows back to such a restorepoint, this malware will be put back, as well.
This is the only way to clean these files: (You will lose all previous restore points which are likely to be infected.)
1. Right-click
My Computer, and then click
Properties.
2. On the System Restore tab, put a check mark in the '
Turn Off System Restore' check box.
3. Click
OK, and then click
Yes.
4. Restart the computer.
5. Repeat steps 1 - 2, this time clearing the box beside '
Turn Off System Restore', click '
OK'.
Reboot normally.
You can also find instructions on how to disable and re enable system restore here:
Windows XP System Restore Guide
And that's all. But to help protect you against further infections, and also to help prevent criminals using your computer to infect other people's computers on the web, I recommend the following: (You may already have some of the items)
Make your Internet Explorer more secure - This can be done by following these simple instructions:
From within Internet Explorer click on the
Tools menu and then click on
Options.
Click once on the
Security tab
Click once on the
Internet icon so it becomes highlighted.
Click once on the
Custom Level button.
Change the
Download signed ActiveX controls to
Prompt
Change the
Download unsigned ActiveX controls to
Disable
Change the
Initialise and script ActiveX controls not marked as safe to
Disable
Change the
Installation of desktop items to
Prompt
Change the
Launching programs and files in an IFRAME to
Prompt
Change the
Navigate sub-frames across different domains to
Prompt
When all these settings have been made, click on the
OK button.
If it prompts you as to whether or not you want to save the settings, press the
Yes button.
Next press the
Apply button and then the
OK to exit the Internet Properties page.
Avoid illegal sites, because that's where most malware is present.
* Don't click on links inside popups.
* Don't click on links in spam messages claiming to offer anti-spyware software; because most of these so called removers ARE spyware.
* Download free software only from sites you know and trust. Because a lot of free software can bundle other software, including spyware.
Keep your antivirus-program up-to-date and do regular scans with it.
Please make sure that you have only one active antivirus program on your system.
If you haven't got a antivirus, you can download and install one of the following free ones: Make sure that you have only
ONE antivirus running on your computer as more than one would cause conflict and render the computer vulnerable.
AntiVir
here
AVG Free
here
Avast
here
It is essential to keep the anti-virus program fully updated. New virus infections are being produced all the time, and unless the program downloads the latest 'definitions', it cannot protect you against the newer versions. If you want to check for updates manually I'd recommended doing so at least once a week. However, a better option is to set the program to download and install updates automatically every time you are connected to the Internet. The first time you use it, please set it to perform a full system scan.
IMPORTANT: You Need to Update Windows and Internet Explorer to protect your computer from the malware that is around on the Internet. Please go to the windows update site <http://windowsupdate.microsoft.com/> to get the critical updates.
If you are running Microsoft Office, or any portion thereof, go to the Microsoft's Office Update site <http://office.microsoft.com/officeupdate/maincatalog.aspx?lc=en-us> and make sure you have at least all the critical updates installed (Free) Microsoft Office Update.
Keep your pestware-scanners up-to-date and do regular scans with them.
To keep your computer free of Spyware, Adware, Hijackers etc., download and install the following free pestware-scanners (if you haven't installed them allready):
AdAware here
Spybot here Remember to "immunize" after each update
Microsoft Antispyware here
Install realtime pestware-scanners and keep them up-to-date.
The following free realtime pestscanners prevent a number of malware-variants from entering your computer, in the first place:
SpywareBlaster here Remember to "enable all protection" after each update.
SpywareGuard here
If you haven't got one, already, install a firewall and keep it up-to-date.
Please make sure that you have only one active firewall on your system.
A firewall will prevent unauthorized contact between your computer and internet.
If there is no firewall installed on your computer, you can download and install one of the following free firewalls:
ZoneAlarm here
Sygate here
Kerio Personal Firewall (Will be discontinued as from the end of 2005)
here
Outposthere
Important: (Windows XP only) If you install a firewall, be sure to turn off the WinXP-firewall!
Test your firewall
here to make sure that it's working properly
Install these programs, to make surfing with Internet Explorer safer:
A popup-blocker, f.e. Google Toolbar
here: A popup-blocker prevents popup-windows from opening, when you come along a websites that uses them, during internet-surfing.
IE-SPYAD here: This utility adds a long list of known bad sites to Internet Explorer's Restricted Sites zone. This prevents those sites from executing their malicious programs on your computer.
SiteHound by Firetrust
here:
Firetrust introduces the SiteHound Toolbar - the safe way to browse the Internet. With SiteHound, when you browse the Internet, you're shown a warning page every time you go to a site which is a known scam, potentially loads viruses or spyware on to your computer, has questionable content or anything you would not consider reasonable. You are shown a warning page with information about that site. From there you can choose to enter the site or go back. SiteHound is a free add-on to Internet Explorer. (Users of Firefox - a version for you is coming soon.) SiteHound's comprehensive database gathers the knowledge from other users and respected experts from the online security community to tell you which sites are real and which are bogus.
SiteHound will alert you when you enter a site which is known to contain:
· Fraudulent claims or scams
· Offensive material
· Security vulnerabilities
· Spyware or Adware
· Spam related material
· or other content deemed to be unsafe
Specifically, SiteHound blocks these categories:
• Adult • Spyware • Spam Advertising • Phishing • Possible scam or fraud • Misleading or False Advertising
• Pharming • Rogue or Suspect Product • Adware • Malware or Virus
System Requirements:
Internet Explorer 5.5+ and Windows 95/98/NT 4/ME/2000/XP
Install and use an alternative browser to surf on the internet.
Because Internet Explorer is the most-used browser on the planet, most of the hijackers, adware and spyware are made to abuse your computer thru Internet Explorer.
Here are some good alternative browsers:
Mozilla Suite
here
Mozilla Firefox
here
Opera
here
Netscape
here
Important: You can not uninstall Internet Explorer.
First of all, it's part of Windows and you'll need it to download and install Windows Updates.
Secondly, There are some sites that are only accessable with Internet Explorer, fe. most of the Online Malware-scanners.
But above all, keep all your software UP-TO-DATE at all time!!
Also, I would recommend reading the excellent advice by Tony Klein:
So how did I get infected in the first place
Happy and safe surfing.