Help-the popups are sucking the life out of this computer

[msolmstead]

I have no idea if I am doing this right, obviously! NPR said you all were the best.

I keep getting a system memory low due to the pop up ads that keep coming up on the internet.

This is my parents computer and we have no idea why it all of the sudden started doing this. They don't play on the computer themselves. Below is the log.

Thank you!!!

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 7:38:56 PM, on 3/7/2009
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)
Boot mode: Normal

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\SYSTEM32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\system32\spoolsv.exe
C:\Program Files\Netropa\Multimedia Keyboard\nhksrv.exe
C:\WINNT\System32\3Com_DMI\3CDMINIC.EXE
C:\Program Files\Dell\OpenManage\Client\ActionAgent.exe
C:\DMI\WIN32\bin\DellDmi.exe
C:\Program Files\Dell\OpenManage\Client\EventAgt.exe
C:\Program Files\Dell\OpenManage\Client\DLT.exe
C:\WINNT\System32\svchost.exe
C:\Program Files\Dell\OpenManage\Client\Iap.exe
C:\PROGRA~1\INTERB~1\Bin\ibguard.exe
C:\Program Files\NewDotNet\nnrun.exe
C:\Program Files\NewDotNet\nnrun.exe
C:\WINNT\system32\regsvc.exe
C:\WINNT\system32\MSTask.exe
C:\WINNT\system32\stisvc.exe
C:\dmi\win32\bin\Win32sl.exe
C:\WINNT\System32\svchost.exe
C:\PROGRA~1\INTERB~1\Bin\ibserver.exe
C:\WINNT\Explorer.EXE
C:\Program Files\Netropa\Multimedia Keyboard\MMKeybd.exe
C:\WINNT\system32\SxgTkBar.exe
C:\Program Files\NavNT\vptray.exe
C:\QuickTime\qttask.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files\Java\jre1.5.0_09\bin\jusched.exe
C:\WINNT\System32\regsvr32.exe
C:\Program Files\Microsoft ActiveSync\wcescomm.exe
C:\Documents and Settings\beckie.CAMAIN\Application Data\Microsoft\mkpvwxl.exe
C:\Program Files\VnrPack\VnrPack22.exe
C:\Documents and Settings\beckie.CAMAIN\Application Data\cogad\cogad.exe
C:\Program Files\GetPack\GetPack30.exe
C:\Program Files\GetModule\GetModule38.exe
C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Print Screen\SPRINT32.EXE
C:\WINNT\Welcome.exe
C:\PROGRA~1\MICROS~4\rapimgr.exe
C:\Program Files\Netropa\Multimedia Keyboard\mmusbkb2.exe
C:\Program Files\Netropa\Multimedia Keyboard\TrayMon.exe
C:\Program Files\Netropa\Onscreen Display\OSD.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Java\jre1.5.0_09\bin\jucheck.exe
C:\Documents and Settings\beckie.CAMAIN\Local Settings\Temporary Internet Files\Content.IE5\IB2V8NO1\HijackThis[1].exe
C:\WINNT\System32\WBEM\WinMgmt.exe
C:\WINNT\system32\NOTEPAD.EXE

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Mediacom Online
O1 - Hosts: 195.245.119.131 browser-security.microsoft.com
O2 - BHO: globaladsolution browser enhancer - {10E8227B-32E7-A3C3-A8C3-A3398244FC99} - C:\WINNT\system32\boepsskdjujrtggsj.dll
O2 - BHO: globaladsolution - {2d7def95-a712-0f72-e053-e801913b213f} - C:\WINNT\system32\nseA.dll
O2 - BHO: Big Fish Games Toolbar - {4E7BD74F-2B8D-469E-86BD-FD60BB9AAE3A} - C:\PROGRA~1\BFGTOO~1\BFGTOO~1.DLL
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_09\bin\ssv.dll
O2 - BHO: (no name) - {77AB5974-55A3-4737-9FD5-B93C64307F78} - C:\WINNT\system32\xdddkkly.dll
O2 - BHO: Debro IE Helper - {836A4B93-6F4A-4d61-AD3D-B8225D921F42} - C:\Program Files\DebroPack\DebroPack.dll
O2 - BHO: GrandBar IE Helper - {84BA8988-33E1-4c89-A150-BF428E8D3213} - C:\Program Files\GrandPack\GrandPack2.dll
O2 - BHO: BHO - {C9C42510-9B21-41c1-9DCD-8382A2D07C61} - C:\WINNT\system32\iehelper.dll
O2 - BHO: (no name) - {f0c1435a-7876-4762-9a67-3482e7bab40a} - C:\WINNT\system32\pufuniso.dll
O3 - Toolbar: @msdxmLC.dll,-1@1033,&Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\System32\msdxm.ocx
O3 - Toolbar: Big Fish Games Toolbar - {4E7BD74F-2B8D-469E-86BD-FD60BB9AAE3A} - C:\PROGRA~1\BFGTOO~1\BFGTOO~1.DLL
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM\..\Run: [TCASUTIEXE] TCAUDIAG -off
O4 - HKLM\..\Run: [MULTIMEDIA KEYBOARD] C:\Program Files\Netropa\Multimedia Keyboard\MMKeybd.exe
O4 - HKLM\..\Run: [SxgTkBar] SxgTkBar.exe
O4 - HKLM\..\Run: [vptray] C:\Program Files\NavNT\vptray.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [ISUSPM Startup] C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.5.0_09\bin\jusched.exe"
O4 - HKLM\..\Run: [CPM04e13722] Rundll32.exe "c:\winnt\system32\kopuwiro.dll",a
O4 - HKLM\..\Run: [ntdll.dll] "C:\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [wornunptnmbw] C:\WINNT\System32\regsvr32.exe /s "C:\WINNT\system32\boepsskdjujrtggsj.dll"
O4 - HKLM\..\Run: [gayiyarijo] Rundll32.exe "C:\WINNT\system32\gutenadu.dll",s
O4 - HKLM\..\Run: [07d204be] rundll32.exe "C:\WINNT\system32\wdaejoan.dll",b
O4 - HKCU\..\Run: [Registry Cleaner] "C:\Program Files\Registry Cleaner Trial\Regclean.exe" -startminimize
O4 - HKCU\..\Run: [H/PC Connection Agent] "C:\Program Files\Microsoft ActiveSync\wcescomm.exe"
O4 - HKCU\..\Run: [SpeedRunner] C:\Documents and Settings\beckie.CAMAIN\Application Data\SpeedRunner\SpeedRunner.exe
O4 - HKCU\..\Run: [SfKg6wIP] C:\Documents and Settings\beckie.CAMAIN\Application Data\Microsoft\mkpvwxl.exe
O4 - HKCU\..\Run: [VnrPack22] "C:\Program Files\VnrPack\VnrPack22.exe"
O4 - HKCU\..\Run: [cogad] "C:\Documents and Settings\beckie.CAMAIN\Application Data\cogad\cogad.exe" 61A847B5BBF72813338B2B27128065E9C084320161C4661227A755E9C2933154389A
O4 - HKCU\..\Run: [GetPack30] "C:\Program Files\GetPack\GetPack30.exe"
O4 - HKCU\..\Run: [GetModule38] C:\Program Files\GetModule\GetModule38.exe
O4 - HKCU\..\Run: [VnrPack26] "C:\Program Files\VnrPack\VnrPack26.exe"
O4 - HKUS\.DEFAULT\..\RunOnce: [^SetupICWDesktop] C:\Program Files\Internet Explorer\Connection Wizard\icwconn1.exe /desktop (User 'Default user')
O4 - Startup: Print Screen.lnk = C:\Print Screen\SPRINT32.EXE
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_09\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_09\bin\ssv.dll
O9 - Extra button: Create Mobile Favorite - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MICROS~4\INetRepl.dll
O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MICROS~4\INetRepl.dll
O9 - Extra 'Tools' menuitem: Create Mobile Favorite... - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MICROS~4\INetRepl.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (sys Class) - http://www.pcpitstop.com/pcpitstop/PCPitStop.CAB
O16 - DPF: {138E6DC9-722B-4F4B-B09D-95D191869696} (Bebo Uploader Control) - http://www.bebo.com/files/BeboUploader.5.1.4.cab
O16 - DPF: {48DD0448-9209-4F81-9F6D-D83562940134} (MySpace Uploader Control) - http://lads.myspace.com/upload/MySpaceUploader1006.cab
O16 - DPF: {7E980B9B-8AE5-466A-B6D6-DA8CF814E78A} (MJLauncherCtrl Class) - http://zone.msn.com/bingame/chnz/defaul ... uncher.cab
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://zone.msn.com/bingame/popcaploader_v10.cab
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = Camain.local
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = Camain.local
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: Domain = Camain.local
O20 - AppInit_DLLs: hpm.dll ydaoou.dll c:\winnt\system32\kopuwiro.dll sxohzc.dll,ilbfui.dll,xclryt.dll,C:\WINNT\system32\muwevola.dll goyyoe.dll
O21 - SSODL: SSODL - {EC43E3FD-5C60-46a6-97D7-E0B85DBDD6C4} - c:\winnt\system32\kopuwiro.dll
O22 - SharedTaskScheduler: STS - {EC43E3FD-5C60-46a6-97D7-E0B85DBDD6C4} - c:\winnt\system32\kopuwiro.dll
O23 - Service: 3Com DMI Agent (3ComDMIService) - 3Com Corporation - C:\WINNT\System32\3Com_DMI\3CDMINIC.EXE
O23 - Service: ActionAgent - Dell Computer Corporation - C:\Program Files\Dell\OpenManage\Client\ActionAgent.exe
O23 - Service: Command Service (cmdService) - Unknown owner - C:\WINNT\V29ya3N0YXRpb24gT25l\command.exe (file missing)
O23 - Service: DefWatch - Symantec Corporation - C:\Program Files\NavNT\defwatch.exe
O23 - Service: DellDmi - Dell Computer Corporation - C:\DMI\WIN32\bin\DellDmi.exe
O23 - Service: DEventAgent - Dell Computer Corporation - C:\Program Files\Dell\OpenManage\Client\EventAgt.exe
O23 - Service: DLT - Dell Computer Corporation - C:\Program Files\Dell\OpenManage\Client\DLT.exe
O23 - Service: Logical Disk Manager Administrative Service (dmadmin) - VERITAS Software Corp. - C:\WINNT\System32\dmadmin.exe
O23 - Service: Iap - Dell Computer Corporation - C:\Program Files\Dell\OpenManage\Client\Iap.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1150\Intel 32\IDriverT.exe
O23 - Service: InterBase Guardian (InterBaseGuardian) - Inprise Corporation - C:\PROGRA~1\INTERB~1\Bin\ibguard.exe
O23 - Service: InterBase Server (InterBaseServer) - Inprise Corporation - C:\PROGRA~1\INTERB~1\Bin\ibserver.exe
O23 - Service: MSCSPTISRV - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\MSCSPTISRV.exe
O23 - Service: Netropa NHK Server (nhksrv) - Unknown owner - C:\Program Files\Netropa\Multimedia Keyboard\nhksrv.exe
O23 - Service: NNServ - New.net, Inc. - C:\Program Files\NewDotNet\nnrun.exe
O23 - Service: Norton AntiVirus Client (Norton AntiVirus Server) - Symantec Corporation - C:\Program Files\NavNT\rtvscan.exe
O23 - Service: PACSPTISVR - Unknown owner - C:\Program Files\Common Files\Sony Shared\AVLib\PACSPTISVR.exe
O23 - Service: Sony SPTI Service (SPTISRV) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\SPTISRV.exe
O23 - Service: Win32Sl - Intel - C:\dmi\win32\bin\Win32sl.exe

--
End of file - 10309 bytes

[dan12]

welcome to malwareremoval forums

My name is Dan, and I will be helping you to remove any infection(s) that you may have.

Please note! that all instructions given are customised for this computer only, the tools used may cause damage if used on a computer with different infections.

Please observe these rules while we work:

• Perform all actions in the order given.
• If you don't know, stop and ask! Don't keep going on.
• Please reply to this thread. Do not start a new topic.
• Stick with it till you're given the all clear.
• REMEMBER, ABSENCE OF SYMPTOMS DOES NOT MEAN THE INFECTION IS ALL GONE.

If you can do these things, everything should go smoothly.

• Please note you'll need to have Administrator priviledges to perform the fixes. (XP accounts are Administrator by default)
• Please let me know if you are using a computer with multiple accounts, as this can affect the instructions given.

Unless informed of in advance, failure to post replies within 5 days will result in this thread being closed.


It may be helpful to you to print out or take a copy of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.


Installed Programs

Please could you give me a list of the programs that are installed.

• Start HijackThis
• Click on the Misc Tools button
• Click on the Open Uninstall Manager button.

You will see a list with the programs installed in your computer.
Click on save list button and specify where you would like to save this file.
When you press Save button a notepad will open with the contents of that file.
Simply copy and paste the contents of that notepad into your next post.

I'm presently looking over your log and hope not to be too long.
Will be back with you as soon as I can.
Thanks dan

[msolmstead]

3Com DMI Agent
3Com NIC Diagnostics
3D Groove Playback Engine
Aatrix State & Fed Payroll Reports - Red Wing
Actiontec Gateway
Ad-Aware SE Personal
Adobe Acrobat 5.0
Adobe Flash Player 9 ActiveX
Adobe Flash Player Plugin
Adobe PhotoDeluxe Home Edition 4.0
Adobe Reader 7.0
Adobe Shockwave Player
AnswerWorks Runtime
Big Fish Games Toolbar
Contextual Platform Globaladsolution
Dell OpenManage Client Instrumentation
DellTouch
Frogger v1.0
G.Neil MyBiz Attendance 1.x
Google Earth
HijackThis 2.0.2
Hotfix for MDAC 2.71 (KB911562)
Hotfix for MDAC 2.71 (KB927779)
HP PrecisionScan LTX
HP Scan-to-Web Wizard
Intel Ultra ATA Storage Driver
InterBase 6 Open Edition - 6.0.2.0
Internet Explorer Q903235
Internet Speed Monitor
Internet Speed Monitor
Internet Speed Monitor
J2SE Runtime Environment 5.0 Update 9
KM-NET VIEWER
Microsoft Access Runtime 8.0
Microsoft ActiveSync
Microsoft Internet Explorer 6 SP1
Microsoft Office 2000 Professional
Microsoft Office 2000 SR-1 Disc 2
Microsoft Office Outlook 2003
Microsoft SQL Server 7.0
Microsoft Tool Web Package:WntIpcfg.exe
Mozilla Firefox (2.0.0.20)
MSXML 4.0 SP2 (KB927978)
MSXML 4.0 SP2 (KB936181)
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 Parser and SDK
New.net Domains 8.0 build 846
NoAds
Norton AntiVirus Corporate Edition
OpenMG Secure Module 4.7.00
Puzzle Solitaire (remove only)
QuickTime
Registry Cleaner Version 4.0
Repair Error v4.5
RON Too1 Globaladsolution
Security Update for DirectX 9 (KB941568)
Security Update for DirectX 9 (KB951698)
Security Update for Windows 2000 (KB941569)
Security Update for Windows Media Player (KB911564)
Security Update for Windows Media Player (KB952069)
Security Update for Windows Media Player 6.4 (KB925398)
Security Update for Windows Media Player 6.4 (KB954600)
Security Update for Windows Media Player 9 (KB936782)
SoundMAXWDM
U.S. Robotics ControlCenter
U.S. Robotics Installation CD
Update Rollup 1 for Windows 2000 SP4
User's Guides
Virtools 3D Life Player
VnrPack
Windows 2000 Hotfix - KB842773
Windows 2000 Hotfix - KB890046
Windows 2000 Hotfix - KB893756
Windows 2000 Hotfix - KB896358
Windows 2000 Hotfix - KB896422
Windows 2000 Hotfix - KB896423
Windows 2000 Hotfix - KB896424
Windows 2000 Hotfix - KB899587
Windows 2000 Hotfix - KB899589
Windows 2000 Hotfix - KB900725
Windows 2000 Hotfix - KB901017
Windows 2000 Hotfix - KB901214
Windows 2000 Hotfix - KB905414
Windows 2000 Hotfix - KB905495
Windows 2000 Hotfix - KB905749
Windows 2000 Hotfix - KB908519
Windows 2000 Hotfix - KB908523
Windows 2000 Hotfix - KB908531
Windows 2000 Hotfix - KB911280
Windows 2000 Hotfix - KB911567
Windows 2000 Hotfix - KB912919
Windows 2000 Hotfix - KB913580
Windows 2000 Hotfix - KB914388
Windows 2000 Hotfix - KB914389
Windows 2000 Hotfix - KB917008
Windows 2000 Hotfix - KB917159
Windows 2000 Hotfix - KB917422
Windows 2000 Hotfix - KB917537
Windows 2000 Hotfix - KB917736
Windows 2000 Hotfix - KB917953
Windows 2000 Hotfix - KB918118
Windows 2000 Hotfix - KB920213
Windows 2000 Hotfix - KB920670
Windows 2000 Hotfix - KB920683
Windows 2000 Hotfix - KB920685
Windows 2000 Hotfix - KB920958
Windows 2000 Hotfix - KB921398
Windows 2000 Hotfix - KB921503
Windows 2000 Hotfix - KB921883
Windows 2000 Hotfix - KB922582
Windows 2000 Hotfix - KB922616
Windows 2000 Hotfix - KB923191
Windows 2000 Hotfix - KB923414
Windows 2000 Hotfix - KB923694
Windows 2000 Hotfix - KB923810
Windows 2000 Hotfix - KB923980
Windows 2000 Hotfix - KB924191
Windows 2000 Hotfix - KB924270
Windows 2000 Hotfix - KB924667
Windows 2000 Hotfix - KB925902
Windows 2000 Hotfix - KB926122
Windows 2000 Hotfix - KB926436
Windows 2000 Hotfix - KB927891
Windows 2000 Hotfix - KB928843
Windows 2000 Hotfix - KB930178
Windows 2000 Hotfix - KB931784
Windows 2000 Hotfix - KB932168
Windows 2000 Hotfix - KB933729
Windows 2000 Hotfix - KB935839
Windows 2000 Hotfix - KB935840
Windows 2000 Hotfix - KB936021
Windows 2000 Hotfix - KB937894
Windows 2000 Hotfix - KB938127
Windows 2000 Hotfix - KB938464
Windows 2000 Hotfix - KB938827
Windows 2000 Hotfix - KB938829
Windows 2000 Hotfix - KB941202
Windows 2000 Hotfix - KB941644
Windows 2000 Hotfix - KB941693
Windows 2000 Hotfix - KB943055
Windows 2000 Hotfix - KB943485
Windows 2000 Hotfix - KB944338
Windows 2000 Hotfix - KB945553
Windows 2000 Hotfix - KB948590
Windows 2000 Hotfix - KB950749
Windows 2000 Hotfix - KB950759
Windows 2000 Hotfix - KB950760
Windows 2000 Hotfix - KB950974
Windows 2000 Hotfix - KB951066
Windows 2000 Hotfix - KB951748
Windows 2000 Hotfix - KB952954
Windows 2000 Hotfix - KB953838
Windows 2000 Hotfix - KB953839
Windows 2000 Hotfix - KB954211
Windows 2000 Hotfix - KB955069
Windows 2000 Hotfix - KB956390
Windows 2000 Hotfix - KB956391
Windows 2000 Hotfix - KB956802
Windows 2000 Hotfix - KB957095
Windows 2000 Hotfix - KB957097
Windows 2000 Hotfix - KB958215
Windows 2000 Hotfix - KB958644
Windows 2000 Hotfix - KB960714
Windows Installer 3.1 (KB893803)
Windows Media Player Hotfix [See Q828026 for more information]
Windows Media Player system update (9 Series)
WinZip
WordPerfect Office 12
YAMAHA SoftSynthesizer S-YXG50

[dan12]

I see from your post that you've chosen to use a Registry cleaning programme on your computer.

Registry Cleaner

This is not a good idea.

Your Registry contains millions of settings which determine the operation of your computer, do you really think that altering a few will make any substantive difference to how your computer runs. To edit the Registry safely would require an inbuilt database of all possible settings, for all possible programmes, in all possible computer configurations. To my certain knowledge no Registry cleaner has that capability.

At the best, running one will make no real improvement to the operation of your computer, at the worst it may render it inoperable.

Ask yourself this, is the very real risk worth the almost negligible gain?

Uninstall NewDotNet

Although NewDotNet does not claim to be spyware, it has been associated with computer instability in certain situations. Both SaveNow and NewDotNet have been linked for computer instability according to the MS Knowledge Base Article 302463.

For more information, please see the following:
Description of NewDotNet from the doxdesk parasite database
What is SaveNow and/or New.Net?
Foistware: New Net, Inc. (NewDotNet) DLL

I recommend that you remove NewDotNet unless you deliberately installed it.
Please download LSP-Fix from the following link and save it to a location you can find later if necessary. Do not use this. See ***note below.
LSP-Fix Download Link
Please open Add/Remove programs and uninstall New.Net or NewDotNet. If it is not listed, follow these instructions:

• From a computer that has Internet access, click on NewDotNet Removal
  
• If you get "the page cannot be displayed" when clicking on the removal link.
  You may have winhelp's mvps hosts file installed, as www.newdotnet.com is a blocked site
  
• Download and save uninstall6_90.exe (New.Net/Support/Uninstall exe file) to the Desktop.
  
• Go to the Desktop and double-click on uninstall6_90.exe
  
• Click on the OK button.
  
• After removal, reboot.
  

***Note: If you cannot connect to the Internet after removing New.net, please run the LSP-Fix program I had you download earlier, and click on the finish button. Reboot and you should be able to get back on

------------------------------

Download ATF (Atribune Temp File) Cleaner© by Atribune to your desktop.

Double-click ATF Cleaner.exe to open it

Under Main choose:
Windows Temp
Current User Temp
All Users Temp
Cookies
Temporary Internet Files
Prefetch
Java Cache
*The other boxes are optional*
Then click the Empty Selected button.

If you use Firefox:
Click Firefox at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click NO at the prompt.

If you use Opera:
Click Opera at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click NO at the prompt.

Click Exit on the Main menu to close the program.


Post a fresh HJT log when done

[Gary R]

Due to lack of response, this topic is now closed.

If you still require help, please open a new thread in the Infected? Virus, malware, adware, ransomware, oh my! forum, include a fresh FRST log, and wait for a new helper.