a. Blue Screen of death (STOP code 0x0000008E)
b. I am unable to access AV sites like Ad Aware, McAfee, Spybot, etc
c. I was only able get past the BSOD by uninstalling McAfee Total Internet Security
I am running Vista. Below is my HiJack this log and a list of my installed Programs. I appreciate any guidance you can provide.
Thanks
Joe
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 10:31:59 AM, on 2/22/2009
Platform: Windows Vista SP1 (WinNT 6.00.1905)
MSIE: Internet Explorer v7.00 (7.00.6001.18000)
Boot mode: Normal
Running processes:
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Windows\System32\hkcmd.exe
C:\Program Files\Common Files\AOL\1178322383\ee\aolsoftware.exe
C:\Windows\System32\WLTRAY.EXE
C:\Windows\system32\igfxsrvc.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Windows\ehome\ehtray.exe
C:\Program Files\AIM6\aim6.exe
C:\Program Files\RocketDock\RocketDock.exe
C:\Users\Rajiv\AppData\Local\Google\Update\GoogleUpdate.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Windows\ehome\ehmsas.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\AIM6\aolsoftware.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Windows\system32\mmc.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Internet Explorer provided by Dell
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
O1 - Hosts: ::1 localhost
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office12\GrooveShellExtensions.dll
O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll
O2 - BHO: CBrowserHelperObject Object - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - C:\Program Files\BAE\BAE.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: Google Gears Helper - {E0FEFE40-FBF9-42AE-BA58-794CA7E3FB53} - C:\Program Files\Google\Google Gears\Internet Explorer\0.5.4.2\gears.dll
O3 - Toolbar: TextAloud - {F053C368-5458-45B2-9B4D-D8914BDDDBFF} - C:\PROGRA~1\TEXTAL~1\TAForIE.dll
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [Persistence] C:\Windows\system32\igfxpers.exe
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [ISUSPM Startup] C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup
O4 - HKLM\..\Run: [IgfxTray] C:\Windows\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exe
O4 - HKLM\..\Run: [HostManager] C:\Program Files\Common Files\AOL\1178322383\ee\AOLSoftware.exe
O4 - HKLM\..\Run: [Broadcom Wireless Manager UI] C:\Windows\system32\WLTRAY.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [Ad-Watch] C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe
O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe
O4 - HKCU\..\Run: [Aim6] "C:\Program Files\AIM6\aim6.exe" /d locale=en-US ee://aol/imApp /HIDEBL
O4 - HKCU\..\Run: [RocketDock] "C:\Program Files\RocketDock\RocketDock.exe"
O4 - HKCU\..\Run: [Google Update] "C:\Users\Rajiv\AppData\Local\Google\Update\GoogleUpdate.exe" /c
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [DelayShred] c:\PROGRA~1\mcafee\mshr\ShrCL.EXE /P10 /q c:\users\rajiv\appdata\local\temp\HSPERF~1.SH! c:\users\rajiv\appdata\local\temp\E4JF9~1.SH! C:\Users\Rajiv\AppData\Local\MICROS~1\Windows\TEMPOR~1\Content.IE5\JDJ730B1\THIRDP~1.SH! C:\Users\Rajiv\AppData\Local\MICROS~1\Windows\TEMPOR~1\Content.IE5\F9X2ACWL\TCODEB~1.SH! C:\Users\Rajiv\AppData\Local\MICROS~1\Windows\TEMPOR~1\Content.IE5\YH5JU95B\SI47A5~1.SH! C:\Users\Rajiv\AppData\Local\MICROS~1\Windows\TEMPOR~1\Content.IE5\YH5JU95B\TCODEW~1.SH! C:\Users\Rajiv\AppData\Local\MICROS~1\Windows\TEMPOR~1\Content.IE5\T5NX126L\AIM_UA~2.SH! C:\Users\Rajiv\AppData\Local\MICROS~1\Windows\TEMPOR~1\Content.IE5\YS8U3B07\BROWSE~1.SH! C:\Users\Rajiv\AppData\Local\MICROS~1\Windows\TEMPOR~1\Content.IE5\YS8U3B07\SI47A6~1.SH! c:\users\rajiv\appdata\local\temp\E4JB0F~1.SH! C:\Users\Rajiv\AppData\Local\MICROS~1\Windows\TEMPOR~1\Content.IE5\4HQAG3MZ\SIZE_1~2.SH! C:\Users\Rajiv\AppData\Local\MICROS~1\Windows\TEMPOR~1\Content.IE5\T5NX126L\SI0948~1.SH! C
O4 - HKUS\S-1-5-18\..\RunOnce: [DelayShred] "c:\program files\mcafee\mshr\ShrCL.EXE" /P5 /q C:\Users\Rajiv\AppData\Local\Temp\TEMPFO~1.AAA\xtras.SH! C:\Users\Rajiv\AppData\Local\Temp\TEMPFO~1.SH! (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [DelayShred] c:\PROGRA~1\mcafee\mshr\ShrCL.EXE /P10 /q c:\users\rajiv\appdata\local\temp\HSPERF~1.SH! c:\users\rajiv\appdata\local\temp\E4JF9~1.SH! C:\Users\Rajiv\AppData\Local\MICROS~1\Windows\TEMPOR~1\Content.IE5\JDJ730B1\THIRDP~1.SH! C:\Users\Rajiv\AppData\Local\MICROS~1\Windows\TEMPOR~1\Content.IE5\F9X2ACWL\TCODEB~1.SH! C:\Users\Rajiv\AppData\Local\MICROS~1\Windows\TEMPOR~1\Content.IE5\YH5JU95B\SI47A5~1.SH! C:\Users\Rajiv\AppData\Local\MICROS~1\Windows\TEMPOR~1\Content.IE5\YH5JU95B\TCODEW~1.SH! C:\Users\Rajiv\AppData\Local\MICROS~1\Windows\TEMPOR~1\Content.IE5\T5NX126L\AIM_UA~2.SH! C:\Users\Rajiv\AppData\Local\MICROS~1\Windows\TEMPOR~1\Content.IE5\YS8U3B07\BROWSE~1.SH! C:\Users\Rajiv\AppData\Local\MICROS~1\Windows\TEMPOR~1\Content.IE5\YS8U3B07\SI47A6~1.SH! c:\users\rajiv\appdata\local\temp\E4JB0F~1.SH! C:\Users\Rajiv\AppData\Local\MICROS~1\Windows\TEMPOR~1\Content.IE5\4HQAG3MZ\SIZE_1~2.SH! C:\Users\Rajiv\AppData\Local\MICROS~1\Windows\TEMPOR~1\Content.IE5\T5NX126L\SI0948~1.SH! C
O4 - HKUS\.DEFAULT\..\RunOnce: [DelayShred] "c:\program files\mcafee\mshr\ShrCL.EXE" /P5 /q C:\Users\Rajiv\AppData\Local\Temp\TEMPFO~1.AAA\xtras.SH! C:\Users\Rajiv\AppData\Local\Temp\TEMPFO~1.SH! (User 'Default user')
O4 - Startup: Digital Line Detect.lnk = C:\Program Files\Digital Line Detect\DLG.exe
O4 - Startup: QuickSet.lnk = ?
O8 - Extra context menu item: Add to Google Photos Screensa&ver - res://C:\Windows\system32\GPhotos.scr/200
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O8 - Extra context menu item: Send image to &Bluetooth Device... - c:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie_ctx.htm
O8 - Extra context menu item: Send page to &Bluetooth Device... - c:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O9 - Extra button: (no name) - {09C04DA7-5B76-4EBC-BBEE-B25EAC5965F5} - C:\Program Files\Google\Google Gears\Internet Explorer\0.5.4.2\gears.dll
O9 - Extra 'Tools' menuitem: &Gears Settings - {09C04DA7-5B76-4EBC-BBEE-B25EAC5965F5} - C:\Program Files\Google\Google Gears\Internet Explorer\0.5.4.2\gears.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O9 - Extra button: @btrez.dll,-4015 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - c:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O9 - Extra 'Tools' menuitem: @btrez.dll,-12650 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - c:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O13 - Gopher Prefix:
O15 - Trusted Zone: http://download.windowsupdate.com
O17 - HKLM\System\CCS\Services\Tcpip\..\{1463CD08-E315-4CD2-9AAD-935FD9021AE5}: NameServer = 85.255.112.39,85.255.112.40
O17 - HKLM\System\CCS\Services\Tcpip\..\{27BD7765-924D-41F3-805D-BC9F7B1655B0}: NameServer = 85.255.112.39,85.255.112.40
O17 - HKLM\System\CCS\Services\Tcpip\..\{D297A8D0-72B4-42C3-A368-4BFB03230238}: NameServer = 85.255.112.39,85.255.112.40
O17 - HKLM\System\CS10\Services\Tcpip\Parameters: NameServer = 85.255.112.39,85.255.112.40
O17 - HKLM\System\CS10\Services\Tcpip\..\{1463CD08-E315-4CD2-9AAD-935FD9021AE5}: NameServer = 85.255.112.39,85.255.112.40
O17 - HKLM\System\CS11\Services\Tcpip\Parameters: NameServer = 85.255.112.39,85.255.112.40
O17 - HKLM\System\CS11\Services\Tcpip\..\{1463CD08-E315-4CD2-9AAD-935FD9021AE5}: NameServer = 85.255.112.39,85.255.112.40
O17 - HKLM\System\CS12\Services\Tcpip\Parameters: NameServer = 85.255.112.39,85.255.112.40
O17 - HKLM\System\CS12\Services\Tcpip\..\{1463CD08-E315-4CD2-9AAD-935FD9021AE5}: NameServer = 85.255.112.39,85.255.112.40
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: NameServer = 85.255.112.39,85.255.112.40
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files\Microsoft Office\Office12\GrooveSystemServices.dll
O23 - Service: AOL Connectivity Service (AOL ACS) - AOL LLC - C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
O23 - Service: Google Update Service (gupdate1c98fc2ec2bb25e) (gupdate1c98fc2ec2bb25e) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Lavasoft Ad-Aware Service - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
O23 - Service: LiveUpdate Notice Service Ex (LiveUpdate Notice Ex) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe (file missing)
O23 - Service: McAfee Real-time Scanner (McShield) - Unknown owner - C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe (file missing)
O23 - Service: McAfee SystemGuards (McSysmon) - Unknown owner - C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe (file missing)
O23 - Service: Remote Procedure Call (RPC) Net (Rpcnet) - Absolute Software Corp. - C:\Windows\SYSTEM32\Rpcnet.exe
O23 - Service: stllssvr - Unknown owner - C:\Program Files\Common Files\SureThing Shared\stllssvr.exe (file missing)
O23 - Service: Dell Wireless WLAN Tray Service (wltrysvc) - Unknown owner - C:\Windows\System32\WLTRYSVC.EXE
--
End of file - 11106 bytes
--------------------
List of Programs
¡En español! Level 1 Take-Home Tutor
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
Ad-Aware
Ad-Aware
Adobe Flash Player 10 ActiveX
Adobe Flash Player 10 Plugin
Adobe Reader 7.1.0
Adobe Shockwave Player 11
AGEIA PhysX v7.09.13
AIM 6
Apple Software Update
ArcSoft PhotoImpression 5
Bonjour
CDisplay 1.7
Conexant HDA D110 MDC V.92 Modem
Corel Snapfire Plus
Creative MediaSource 5
Dell Games
Dell Support Center (Support Software)
Dell System Customization Wizard
Dell Wireless WLAN Card
DellSupport
Digital Line Detect
Documentation & Support Launcher
E.M. DVD Copy 2.01
EPSON Printer Software
EPSON Scan
EPSON Stylus CX5000 Scanner Driver Update
Games, Music, & Photos Launcher
Google Gears
Google Update Helper
GTK+ Runtime 2.14.6 rev a (remove only)
HijackThis 2.0.2
Inpaint
Intel(R) Graphics Media Accelerator Driver
iTunes
IZArc 3.81
Java(TM) 6 Update 11
Java(TM) 6 Update 3
Java(TM) 6 Update 5
Java(TM) 6 Update 7
Java(TM) SE Runtime Environment 6
LiveUpdate Notice (Symantec Corporation)
Macromedia Dreamweaver 8
Macromedia Dreamweaver MX 2004
Macromedia Extension Manager
MediaDirect
Microsoft Combat Flight Simulator 3.0
Microsoft Office Access MUI (English) 2007
Microsoft Office Access Setup Metadata MUI (English) 2007
Microsoft Office Enterprise 2007
Microsoft Office Enterprise 2007
Microsoft Office Excel MUI (English) 2007
Microsoft Office Groove MUI (English) 2007
Microsoft Office Groove Setup Metadata MUI (English) 2007
Microsoft Office InfoPath MUI (English) 2007
Microsoft Office OneNote MUI (English) 2007
Microsoft Office Outlook MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Publisher MUI (English) 2007
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Word MUI (English) 2007
Microsoft Save as PDF or XPS Add-in for 2007 Microsoft Office programs
Microsoft SharedView
Microsoft Silverlight
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Modem Diagnostic Tool
Mozilla Firefox (3.0.6)
Mozilla Thunderbird (2.0.0.19)
MSXML 4.0 SP2 (KB927978)
MSXML 4.0 SP2 (KB936181)
MSXML 4.0 SP2 (KB941833)
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 Parser and SDK
NetWaiting
OutlookAddinSetup
Photosynth 2.0.1403.12
Picasa 3
QuickSet
QuickTime
Ringtone Maker 1.1
RocketDock 1.3.5
Roxio Creator Audio
Roxio Creator BDAV Plugin
Roxio Creator Copy
Roxio Creator Data
Roxio Creator DE
Roxio Creator Tools
Roxio Drag-to-Disc
Roxio MyDVD DE
Roxio Update Manager
SAMSUNG Mobile Composite Device Software
SAMSUNG Mobile Modem Driver Set
Samsung Mobile phone USB driver Software
SAMSUNG Mobile USB Modem 1.0 Software
SAMSUNG Mobile USB Modem Software
Samsung New PC Studio
Samsung New PC Studio
Security Update for 2007 Microsoft Office System (KB951550)
Security Update for 2007 Microsoft Office System (KB951944)
Security Update for 2007 Microsoft Office System (KB958439)
Security Update for Microsoft Office Excel 2007 (KB958437)
Security Update for Microsoft Office OneNote 2007 (KB950130)
Security Update for Microsoft Office PowerPoint 2007 (KB951338)
Security Update for Microsoft Office Publisher 2007 (KB950114)
Security Update for Microsoft Office system 2007 (KB954326)
Security Update for Microsoft Office system 2007 (KB956828)
Security Update for Microsoft Office Word 2007 (KB956358)
SharpReader 0.9.7.0
SigmaTel Audio
Smart Defrag 1.10
Sonic Activation Module
Sound Blaster Audigy ADVANCED MB
Synaptics Pointing Device Driver
System Requirements Lab
TextAloud
Thinkwell
Unreal Tournament 3
Update for Microsoft Office 2007 Help for Common Features (KB957244)
Update for Microsoft Office Access 2007 Help (KB957241)
Update for Microsoft Office Excel 2007 Help (KB957242)
Update for Microsoft Office InfoPath 2007 Help (KB957243)
Update for Microsoft Office OneNote 2007 Help (KB957245)
Update for Microsoft Office Outlook 2007 (KB952142)
Update for Microsoft Office Outlook 2007 Help (KB957246)
Update for Microsoft Office PowerPoint 2007 Help (KB957247)
Update for Microsoft Office Publisher 2007 Help (KB957249)
Update for Microsoft Office Word 2007 Help (KB957252)
Update for Microsoft Script Editor Help (KB957253)
Update for Office 2007 (KB946691)
Update for Outlook 2007 Junk Email Filter (kb959634)
URL Assistant
User's Guides
WIDCOMM Bluetooth Software 6.0.1.3100
Windows Media Player Firefox Plugin