Malware blocks antivirus software updates and internet links

[dan12]

Malwarebytes' Anti-Malware

Please download Malwarebytes' Anti-Malware and save to your desktop.
Pleased all is going ok, we still have a little to do.

• Double-click mbam-setup.exe and follow the prompts to install the program.
• At the end, be sure a checkmark is placed next to:
  
  Update Malwarebytes' Anti-Malware
  Launch Malwarebytes' Anti-Malware
  
• Then click Finish.
• If an update is found, it will download and install the latest version.
• Once the program has loaded, select Perform Full scan, then click Scan.
• When the scan is complete, click OK, then Show Results to view the results.
• Be sure that everything is checked Except for the objects located in C:\System Volume Information, and click Remove Selected.
• When completed, a log will open in Notepad. Please copy and paste the log back into your next reply
  
  Note:
• The log can also be found here:
  C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt
• Or via the Logs tab when Malwarebytes' Anti-Malware is started.

Run Kaspersky Online Scan

Please go to Kaspersky website and perform an online antivirus scan.

1. Read through the requirements and privacy statement and click on Accept button.
2. It will start downloading and installing the scanner and virus definitions. You will be prompted to install an application from Kaspersky. Click Run.
3. When the downloads have finished, click on Settings.
4. Make sure these boxes are checked (ticked). If they are not, please tick them and click on the Save button:
   Spyware, Adware, Dialers, and other potentially dangerous programs
   Archives
   Mail databases
5. Click on My Computer under Scan.
6. Once the scan is complete, it will display the results. Click on View Scan Report.
7. You will see a list of infected items there. Click on Save Report As....
8. Save this report to a convenient place. Change the Files of type to Text file (.txt) before clicking on the Save button.
9. Please post this log in your next reply.

Let me have the above reports
dan

[sowhat12]

Hi Dan,

I only have the malwarebytes log yet
The online scan is extremely slow and stopped twice. I'll give it another try and hope it'll work this time.

Malwarebytes' Anti-Malware 1.33
Datenbank Version: 1733
Windows 5.1.2600 Service Pack 2

06.02.2009 14:01:10
mbam-log-2009-02-06 (14-01-10).txt

Scan-Methode: Vollständiger Scan (C:\|D:\|)
Durchsuchte Objekte: 136790
Laufzeit: 1 hour(s), 2 minute(s), 15 second(s)

Infizierte Speicherprozesse: 0
Infizierte Speichermodule: 0
Infizierte Registrierungsschlüssel: 1
Infizierte Registrierungswerte: 0
Infizierte Dateiobjekte der Registrierung: 0
Infizierte Verzeichnisse: 0
Infizierte Dateien: 0

Infizierte Speicherprozesse:
(Keine bösartigen Objekte gefunden)

Infizierte Speichermodule:
(Keine bösartigen Objekte gefunden)

Infizierte Registrierungsschlüssel:
HKEY_CLASSES_ROOT\coolplay (Trojan.DNSChanger) -> Quarantined and deleted successfully.

Infizierte Registrierungswerte:
(Keine bösartigen Objekte gefunden)

Infizierte Dateiobjekte der Registrierung:
(Keine bösartigen Objekte gefunden)

Infizierte Verzeichnisse:
(Keine bösartigen Objekte gefunden)

Infizierte Dateien:
(Keine bösartigen Objekte gefunden)

[dan12]

If you continue to have problems with it let me know and will find another scanner for you.

[dan12]

Any luck with scanner?

[sowhat12]

I'l give it another try now. Hope it'll work!

[sowhat12]

Hi Dan,

I tried again and after 3 hours and 51 % it stopped again, having detected 6 threats. If I remeber right, it stopped at exactly the same point. The problem is that when I click on scan report, it doesn't show me the 6 threats. I really don't know what to do.

[dan12]

Let's see if we have any luck with this one.
Note for Vista Users: Eset is compatible but Internet Explorer must be run as Administrator. To do this, right-click on the IE icon in the Start Menu or Quick Launch Bar on the Taskbar and select "Run as Administrator" from the context menu.

Please go to Eset website to perform an online scan. Please use Internet Explorer as it uses ActiveX.

1. Check (tick) this box: YES, I accept the Terms of Use.
   
2. Click on the Start button next to it.
   
3. When prompted to run ActiveX. click Yes.
   
4. You will be asked to install an ActiveX. Click Install.
   
5. Once installed, the scanner will be initialized.
   
6. After the scanner is initialized, click Start.
   
7. Uncheck (untick) Remove found threats box.
   
8. Check (tick) Scan unwanted applications.
   
9. Click on Scan.
   
10. It will start scanning. Please be patient.
    
11. Once the scan is done, you will find a log in C:\Program Files\esetonlinescanner\log.txt. Please post this log in your next reply.

[NonSuch]

Due to lack of response, this topic is now closed.

If you still require help, please open a new thread in the Infected? Virus, malware, adware, ransomware, oh my! forum, include a fresh FRST log, and wait for a new helper.