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Unable to Activate Automatic Updates

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Topic locked

Re: Unable to Activate Automatic Updates

Unread postby MikeSwim07 » January 21st, 2009, 8:17 am

Run OTMoveIt3
  • Double-click on OTMoveIt3.exe to run it. (Note: If you are running on Vista, right-click on the file and choose Run As Administrator).
  • Copy the lines in the codebox below.
  • Copy the lines in the codebox below to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose Copy):
    Code: Select all
    :files
C:\WINDOWS\system32\prunnet.exe
:reg
[HKEY_USERS\S-1-5-18\Software\Microsoft\Windows\CurrentVersion\Run]
"prunnet"=-
[HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Run]
"prunnet"=-
  • Return to OTMoveIt3, right click in the Paste Instructions for Items to be Moved window (under the yellow bar) and choose Paste.
  • Click the red Moveit! button.
  • If a file or folder cannot be moved immediately you may be asked to reboot the machine to finish the move process. If you are asked to reboot the machine choose Yes.
  • If you are not asked to reboot close OTMoveIt3.
  • A log C:\_OTMoveIt\MovedFiles\mmddyyyy_hhmmss.log will be created (where mmddyyyy_hhmmss are numbers giving date and time the log was created).

Run Kaspersky Online Scan

Please go to Kaspersky website and perform an online antivirus scan.

  • Read through the requirements and privacy statement and click on Accept button.
  • It will start downloading and installing the scanner and virus definitions. You will be prompted to install an application from Kaspersky. Click Run.
  • When the downloads have finished, click on Settings.
  • Make sure these boxes are checked (ticked). If they are not, please tick them and click on the Save button:
      Spyware, Adware, Dialers, and other potentially dangerous programs
      Archives
      Mail databases
  • Click on My Computer under Scan.
  • Once the scan is complete, it will display the results. Click on View Scan Report.
  • You will see a list of infected items there. Click on Save Report As....
  • Save this report to a convenient place. Change the Files of type to Text file (.txt) before clicking on the Save button.
  • Please post this log in your next reply.

Please post the OTMoveIt3 log, kaspersky log, and a new Hijackthis log.
MikeSwim07
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Posts: 4215
Joined: August 27th, 2007, 9:44 am
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Re: Unable to Activate Automatic Updates

Unread postby jbrownlee » January 21st, 2009, 12:59 pm

Not a pretty sight.


========== FILES ==========
File/Folder C:\WINDOWS\system32\prunnet.exe not found.
========== REGISTRY ==========
Registry value HKEY_USERS\S-1-5-18\Software\Microsoft\Windows\CurrentVersion\Run\\prunnet deleted successfully.
Registry value HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Run\\prunnet not found.

OTMoveIt3 by OldTimer - Version 1.0.8.0 log created on 01212009_071825


--------------------------------------------------------------------------------
KASPERSKY ONLINE SCANNER 7 REPORT
Wednesday, January 21, 2009
Operating System: Microsoft Windows XP Home Edition Service Pack 3 (build 2600)
Kaspersky Online Scanner 7 version: 7.0.25.0
Program database last update: Wednesday, January 21, 2009 13:09:16
Records in database: 1659297
--------------------------------------------------------------------------------

Scan settings:
Scan using the following database: extended
Scan archives: yes
Scan mail databases: yes

Scan area - My Computer:
C:\
D:\

Scan statistics:
Files scanned: 79684
Threat name: 39
Infected objects: 111
Suspicious objects: 0
Duration of the scan: 01:40:16


File name / Threat name / Threats count
C:\Documents and Settings\Anne\Local Settings\Temporary Internet Files\Content.IE5\8XQNK1IJ\index[1] Infected: not-a-virus:AdWare.Win32.SuperJuan.gbc 1
C:\Documents and Settings\NetworkService\Local Settings\Temporary Internet Files\Content.IE5\IMXIHVEB\placeholder-1793335-1622548644[1].htm Infected: Trojan-Downloader.JS.Psyme.amg 1
C:\Documents and Settings\Wally\Local Settings\Temporary Internet Files\Content.IE5\CPLAN9YB\incredimail_install[1].exe Infected: not-a-virus:Downloader.Win32.ImLoader.n 1
C:\Documents and Settings\Wally\My Documents\MyFunCardsSetup2.2.60.11-2.exe Infected: not-a-virus:AdTool.Win32.MyWebSearch.cb 1
C:\Program Files\Trend Micro\Internet Security\Quarantine\1A.tmp Infected: not-a-virus:FraudTool.Win32.VirusRemover.k 1
C:\Program Files\Trend Micro\Internet Security\Quarantine\1F.tmp Infected: Trojan-Downloader.Win32.Agent.aklq 1
C:\Program Files\Trend Micro\Internet Security\Quarantine\22.tmp Infected: Trojan-Downloader.Win32.Agent.ajup 1
C:\Program Files\Trend Micro\Internet Security\Quarantine\23.tmp Infected: not-a-virus:AdWare.Win32.SuperJuan.fsk 1
C:\Program Files\Trend Micro\Internet Security\Quarantine\25.tmp Infected: Exploit.Win32.Pidief.aaf 1
C:\Program Files\Trend Micro\Internet Security\Quarantine\26.tmp Infected: Trojan-Downloader.Win32.Agent.aeyu 1
C:\Program Files\Trend Micro\Internet Security\Quarantine\27.tmp Infected: Trojan-Downloader.Win32.Agent.afvt 1
C:\Program Files\Trend Micro\Internet Security\Quarantine\28.tmp Infected: Trojan-Downloader.Win32.Agent.afvt 1
C:\Program Files\Trend Micro\Internet Security\Quarantine\29.tmp Infected: Trojan-Downloader.Win32.Agent.ahdb 1
C:\Program Files\Trend Micro\Internet Security\Quarantine\2A.tmp Infected: Trojan-Downloader.Win32.Agent.ahdb 1
C:\Program Files\Trend Micro\Internet Security\Quarantine\2B.tmp Infected: Trojan-Downloader.Win32.Agent.ahdb 1
C:\Program Files\Trend Micro\Internet Security\Quarantine\2C.tmp Infected: Trojan-Downloader.Win32.Agent.ahdb 1
C:\Program Files\Trend Micro\Internet Security\Quarantine\2D.tmp Infected: Trojan-Downloader.Win32.Agent.ahdb 1
C:\Program Files\Trend Micro\Internet Security\Quarantine\2E.tmp Infected: Trojan-Downloader.Win32.Agent.ahdb 1
C:\Program Files\Trend Micro\Internet Security\Quarantine\2F.tmp Infected: Trojan-Downloader.Win32.Agent.ahdb 1
C:\Program Files\Trend Micro\Internet Security\Quarantine\30.tmp Infected: Trojan-Downloader.Win32.Agent.ahdb 1
C:\Program Files\Trend Micro\Internet Security\Quarantine\31.tmp Infected: Trojan-Downloader.Win32.Agent.ahdb 1
C:\Program Files\Trend Micro\Internet Security\Quarantine\32.tmp Infected: Trojan-Downloader.Win32.Agent.ahdb 1
C:\Program Files\Trend Micro\Internet Security\Quarantine\33.tmp Infected: Trojan-Downloader.Win32.Agent.aivj 1
C:\Program Files\Trend Micro\Internet Security\Quarantine\34.tmp Infected: Trojan-Downloader.Win32.Agent.aivj 1
C:\Program Files\Trend Micro\Internet Security\Quarantine\35.tmp Infected: Trojan-Downloader.Win32.Agent.aivj 1
C:\Program Files\Trend Micro\Internet Security\Quarantine\36.tmp Infected: Trojan-Downloader.Win32.Agent.aivj 1
C:\Program Files\Trend Micro\Internet Security\Quarantine\37.tmp Infected: Trojan-Downloader.Win32.Agent.aivj 1
C:\Program Files\Trend Micro\Internet Security\Quarantine\38.tmp Infected: Trojan-Downloader.Win32.Agent.ajup 1
C:\Program Files\Trend Micro\Internet Security\Quarantine\39.tmp Infected: Trojan-Downloader.Win32.Agent.ajup 1
C:\Program Files\Trend Micro\Internet Security\Quarantine\3A.tmp Infected: Trojan-Downloader.Win32.Agent.ajup 1
C:\Program Files\Trend Micro\Internet Security\Quarantine\3B.tmp Infected: Trojan-Downloader.Win32.Agent.aklq 1
C:\Program Files\Trend Micro\Internet Security\Quarantine\3C.tmp Infected: Trojan-Downloader.Win32.Agent.aklq 1
C:\Program Files\Trend Micro\Internet Security\Quarantine\3D.tmp Infected: Trojan.Win32.Agent.aljf 1
C:\Program Files\Trend Micro\Internet Security\Quarantine\3E.tmp Infected: Trojan-Downloader.Win32.Agent.albi 1
C:\Program Files\Trend Micro\Internet Security\Quarantine\3F.tmp Infected: Trojan-Downloader.Win32.Agent.albi 1
C:\Program Files\Trend Micro\Internet Security\Quarantine\40.tmp Infected: Trojan.Win32.Agent.aljf 1
C:\Program Files\Trend Micro\Internet Security\Quarantine\41.tmp Infected: Trojan-Downloader.Win32.Agent.amqp 1
C:\Program Files\Trend Micro\Internet Security\Quarantine\42.tmp Infected: Trojan-Downloader.Win32.Agent.amqp 1
C:\Program Files\Trend Micro\Internet Security\Quarantine\43.tmp Infected: Trojan-Downloader.Win32.Agent.anqi 1
C:\Program Files\Trend Micro\Internet Security\Quarantine\44.tmp Infected: Trojan.Win32.Agent.aljf 1
C:\Program Files\Trend Micro\Internet Security\Quarantine\45.tmp Infected: Trojan-Downloader.Win32.Agent.aobz 1
C:\Program Files\Trend Micro\Internet Security\Quarantine\46.tmp Infected: Trojan.Win32.Agent.aljf 1
C:\Program Files\Trend Micro\Internet Security\Quarantine\47.tmp Infected: Trojan.Win32.Agent.aljf 1
C:\Program Files\Trend Micro\Internet Security\Quarantine\48.tmp Infected: Trojan-Downloader.Win32.Agent.aogx 1
C:\Program Files\Trend Micro\Internet Security\Quarantine\49.tmp Infected: Trojan.Win32.Agent.aljf 1
C:\Program Files\Trend Micro\Internet Security\Quarantine\4A.tmp Infected: Trojan-Downloader.Win32.Agent.ashc 1
C:\Program Files\Trend Micro\Internet Security\Quarantine\4B.tmp Infected: Trojan-Downloader.Win32.Agent.aoyp 1
C:\Program Files\Trend Micro\Internet Security\Quarantine\4C.tmp Infected: Trojan.Win32.Agent.aljf 1
C:\Program Files\Trend Micro\Internet Security\Quarantine\4D.tmp Infected: Trojan-Downloader.Win32.Agent.apfg 1
C:\Program Files\Trend Micro\Internet Security\Quarantine\4E.tmp Infected: Trojan-Downloader.Win32.Agent.apfg 1
C:\Program Files\Trend Micro\Internet Security\Quarantine\4F.tmp Infected: Trojan-Downloader.Win32.Agent.apfg 1
C:\Program Files\Trend Micro\Internet Security\Quarantine\50.tmp Infected: Trojan.Win32.Agent.aljf 1
C:\Program Files\Trend Micro\Internet Security\Quarantine\51.tmp Infected: Trojan.Win32.Agent.aljf 1
C:\Program Files\Trend Micro\Internet Security\Quarantine\52.tmp Infected: Trojan-Downloader.Win32.Agent.apfg 1
C:\Program Files\Trend Micro\Internet Security\Quarantine\53.tmp Infected: Trojan-Downloader.Win32.Agent.asjh 1
C:\Program Files\Trend Micro\Internet Security\Quarantine\54.tmp Infected: Trojan-Downloader.Win32.Agent.asjh 1
C:\Program Files\Trend Micro\Internet Security\Quarantine\55.tmp Infected: Trojan.Win32.Agent.aljf 1
C:\Program Files\Trend Micro\Internet Security\Quarantine\56.tmp Infected: Trojan-Downloader.Win32.Agent.asjh 1
C:\Program Files\Trend Micro\Internet Security\Quarantine\57.tmp Infected: Trojan-Downloader.Win32.Agent.asjh 1
C:\Program Files\Trend Micro\Internet Security\Quarantine\58.tmp Infected: Trojan.Win32.Agent.arzx 1
C:\Program Files\Trend Micro\Internet Security\Quarantine\59.tmp Infected: Trojan-Downloader.Win32.Agent.asjh 1
C:\Program Files\Trend Micro\Internet Security\Quarantine\5A.tmp Infected: Trojan-Downloader.Win32.Agent.asjh 1
C:\Program Files\Trend Micro\Internet Security\Quarantine\5B.tmp Infected: Trojan.Win32.Agent.arzx 1
C:\Program Files\Trend Micro\Internet Security\Quarantine\5C.tmp Infected: Trojan-Downloader.Win32.Agent.asjh 1
C:\Program Files\Trend Micro\Internet Security\Quarantine\5D.tmp Infected: Trojan.Win32.Agent.arzx 1
C:\Program Files\Trend Micro\Internet Security\Quarantine\5E.tmp Infected: Trojan-Downloader.Win32.Agent.asjh 1
C:\Program Files\Trend Micro\Internet Security\Quarantine\5F.tmp Infected: Trojan-Downloader.Win32.Agent.asjh 1
C:\Program Files\Trend Micro\Internet Security\Quarantine\60.tmp Infected: Trojan.Win32.Agent.arzx 1
C:\Program Files\Trend Micro\Internet Security\Quarantine\61.tmp Infected: Trojan-Downloader.Win32.Agent.auip 1
C:\Program Files\Trend Micro\Internet Security\Quarantine\62.tmp Infected: Trojan.Win32.Agent.arzx 1
C:\Program Files\Trend Micro\Internet Security\Quarantine\63.tmp Infected: Trojan-Downloader.Win32.Agent.auip 1
C:\Program Files\Trend Micro\Internet Security\Quarantine\64.tmp Infected: Trojan.Win32.Agent.arzx 1
C:\Program Files\Trend Micro\Internet Security\Quarantine\65.tmp Infected: Trojan-Downloader.Win32.Agent.auip 1
C:\Program Files\Trend Micro\Internet Security\Quarantine\66.tmp Infected: Trojan-Downloader.Win32.Agent.auip 1
C:\Program Files\Trend Micro\Internet Security\Quarantine\67.tmp Infected: Trojan.Win32.Agent.arzx 1
C:\Program Files\Trend Micro\Internet Security\Quarantine\68.tmp Infected: Trojan.Win32.Agent.arzx 1
C:\Program Files\Trend Micro\Internet Security\Quarantine\69.tmp Infected: Trojan-Downloader.Win32.Agent.auip 1
C:\Program Files\Trend Micro\Internet Security\Quarantine\6A.tmp Infected: Trojan.Win32.Monder.agia 1
C:\Program Files\Trend Micro\Internet Security\Quarantine\6B.tmp Infected: Trojan.Win32.Agent.arzx 1
C:\Program Files\Trend Micro\Internet Security\Quarantine\6C.tmp Infected: Trojan-Downloader.Win32.Agent.auip 1
C:\Program Files\Trend Micro\Internet Security\Quarantine\6D.tmp Infected: Trojan.Win32.Monder.agtu 1
C:\Program Files\Trend Micro\Internet Security\Quarantine\6E.tmp Infected: Trojan.Win32.Agent.arzx 1
C:\Program Files\Trend Micro\Internet Security\Quarantine\6F.tmp Infected: Trojan-Downloader.Win32.Agent.auip 1
C:\Program Files\Trend Micro\Internet Security\Quarantine\70.tmp Infected: Trojan.Win32.Monder.ahmz 1
C:\Program Files\Trend Micro\Internet Security\Quarantine\73.tmp Infected: Trojan.Win32.Agent.aljf 1
C:\Program Files\Trend Micro\Internet Security\Quarantine\77.tmp Infected: Trojan-Downloader.Win32.Agent.auip 1
C:\Program Files\Trend Micro\Internet Security\Quarantine\78.tmp Infected: Trojan-Downloader.Win32.FraudLoad.vffa 1
C:\Program Files\Trend Micro\Internet Security\Quarantine\79.tmp Infected: Trojan.Win32.Pakes.mpp 1
C:\Program Files\Trend Micro\Internet Security\Quarantine\7B.tmp Infected: not-a-virus:AdWare.Win32.SuperJuan.fsk 1
C:\Program Files\Trend Micro\Internet Security\Quarantine\7C.tmp Infected: not-a-virus:AdWare.Win32.SuperJuan.fsk 1
C:\Program Files\Trend Micro\Internet Security\Quarantine\7D.tmp Infected: not-a-virus:AdWare.Win32.SuperJuan.fpv 1
C:\Program Files\Trend Micro\Internet Security\Quarantine\7E.tmp Infected: not-a-virus:AdWare.Win32.SuperJuan.fou 1
C:\Program Files\Trend Micro\Internet Security\Quarantine\7F.tmp Infected: not-a-virus:AdWare.Win32.SuperJuan.fpv 1
C:\Program Files\Trend Micro\Internet Security\Quarantine\80.tmp Infected: not-a-virus:AdWare.Win32.SuperJuan.fou 1
C:\Program Files\Trend Micro\Internet Security\Quarantine\81.tmp Infected: Trojan.Win32.Monder.agbj 1
C:\Program Files\Trend Micro\Internet Security\Quarantine\82.tmp Infected: not-a-virus:AdWare.Win32.SuperJuan.fqr 1
C:\Program Files\Trend Micro\Internet Security\Quarantine\83.tmp Infected: Trojan.Win32.Monder.ahye 1
C:\Program Files\Trend Micro\Internet Security\Quarantine\84.tmp Infected: not-a-virus:AdWare.Win32.SuperJuan.fqr 1
C:\Program Files\Trend Micro\Internet Security\Quarantine\85.tmp Infected: Trojan.Win32.Monderb.acew 1
C:\Program Files\Trend Micro\Internet Security\Quarantine\A0021988.dll Infected: Trojan.Win32.Agent.arzx 1
C:\Program Files\Trend Micro\Internet Security\Quarantine\A0022154.dll Infected: Trojan.Win32.Monder.amcc 1
C:\Program Files\Trend Micro\Internet Security\Quarantine\QJMGNC.DLL Infected: not-a-virus:AdWare.Win32.SuperJuan.gbe 1
C:\Program Files\Trend Micro\Internet Security\Quarantine\XATDXG42.EXE_ Infected: Trojan-Downloader.Win32.Agent.auip 1
C:\_OTMoveIt\MovedFiles\01192009_202632\WINDOWS\system32\cvvias.dll Infected: not-a-virus:AdWare.Win32.SuperJuan.gbc 1
C:\_OTMoveIt\MovedFiles\01192009_202632\WINDOWS\system32\gircoo.dll Infected: not-a-virus:AdWare.Win32.SuperJuan.gbs 1
C:\_OTMoveIt\MovedFiles\01192009_202632\WINDOWS\system32\humopvwb.dll Infected: not-a-virus:AdWare.Win32.SuperJuan.gbs 1
C:\_OTMoveIt\MovedFiles\01192009_202632\WINDOWS\system32\johnwndc.dll Infected: not-a-virus:AdWare.Win32.SuperJuan.gbc 1
C:\_OTMoveIt\MovedFiles\01192009_202632\WINDOWS\system32\kjfgcr.dll Infected: not-a-virus:AdWare.Win32.SuperJuan.gbs 1
C:\_OTMoveIt\MovedFiles\01192009_202632\WINDOWS\system32\qambsnxt.dll Infected: not-a-virus:AdWare.Win32.SuperJuan.gbs 1
C:\_OTMoveIt\MovedFiles\01192009_202632\WINDOWS\system32\slaqgo.dll Infected: not-a-virus:AdWare.Win32.SuperJuan.gbc 1
C:\_OTMoveIt\MovedFiles\01192009_202632\WINDOWS\system32\tmdfyrmy.dll Infected: not-a-virus:AdWare.Win32.SuperJuan.gbc 1

The selected area was scanned.


Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 10:54:14 AM, on 1/21/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16762)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\gearsec.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\wscntfy.exe
C:\Program Files\Apoint2K\Apoint.exe
C:\WINDOWS\AGRSMMSG.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\HPQ\Quick Launch Buttons\EabServr.exe
C:\Program Files\HP\Digital Imaging\Unload\hpqcmon.exe
C:\Program Files\HP\HP Share-to-Web\hpgs2wnd.exe
C:\WINDOWS\System32\hphmon05.exe
C:\Program Files\support.com\bin\tgcmd.exe
C:\Program Files\Tech\Wheel Mouse\5.0\MOUSE32A.EXE
C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Analog Devices\SoundMAX\SMTray.exe
C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\HP\HP Share-to-Web\hpgs2wnf.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Apoint2K\Apntex.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Trend Micro\Internet Security\TMAS_OE\TMAS_OEMon.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\HP\hpcoretech\comp\hptskmgr.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.philadelphiaeagles.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint2K\Apoint.exe
O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
O4 - HKLM\..\Run: [eabconfg.cpl] C:\Program Files\HPQ\Quick Launch Buttons\EabServr.exe /Start
O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [CamMonitor] C:\Program Files\HP\Digital Imaging\Unload\hpqcmon.exe
O4 - HKLM\..\Run: [Share-to-Web Namespace Daemon] C:\Program Files\HP\HP Share-to-Web\hpgs2wnd.exe
O4 - HKLM\..\Run: [HPHUPD05] c:\Program Files\HP\{45B6180B-DCAB-4093-8EE8-6164457517F0}\hphupd05.exe
O4 - HKLM\..\Run: [HPHmon05] C:\WINDOWS\System32\hphmon05.exe
O4 - HKLM\..\Run: [Cpqset] C:\Program Files\HPQ\Default Settings\cpqset.exe
O4 - HKLM\..\Run: [tgcmd] "C:\Program Files\support.com\bin\tgcmd.exe" /server /startmonitor /deaf
O4 - HKLM\..\Run: [LWBMOUSE] C:\Program Files\Tech\Wheel Mouse\5.0\MOUSE32A.EXE
O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [smapp] C:\Program Files\Analog Devices\SoundMAX\SMTray.exe
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [UfSeAgnt.exe] "C:\Program Files\Trend Micro\Internet Security\UfSeAgnt.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [OE] C:\Program Files\Trend Micro\Internet Security\TMAS_OE\TMAS_OEMon.exe
O4 - HKUS\S-1-5-19\..\Run: [OE] C:\Program Files\Trend Micro\Internet Security\TMAS_OE\TMAS_OEMon.exe (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [OE] C:\Program Files\Trend Micro\Internet Security\TMAS_OE\TMAS_OEMon.exe (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [OE] C:\Program Files\Trend Micro\Internet Security\TMAS_OE\TMAS_OEMon.exe (User 'SYSTEM')
O4 - HKUS\S-1-5-18\..\RunOnce: [FlashPlayerUpdate] C:\WINDOWS\system32\Macromed\Flash\FlashUtil9e.exe (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [OE] C:\Program Files\Trend Micro\Internet Security\TMAS_OE\TMAS_OEMon.exe (User 'Default user')
O4 - HKUS\.DEFAULT\..\RunOnce: [FlashPlayerUpdate] C:\WINDOWS\system32\Macromed\Flash\FlashUtil9e.exe (User 'Default user')
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: Quicken Scheduled Updates.lnk = C:\Program Files\Quicken\bagent.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre6\bin\jp2iexp.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre6\bin\jp2iexp.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O14 - IERESET.INF: START_PAGE_URL=http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=Q304&bd=pavilion&pf=laptop
O16 - DPF: {01113300-3E00-11D2-8470-0060089874ED} (Support.com Configuration Class) - http://www.activation.rr.com/install/do ... gctlcm.cab
O16 - DPF: {215B8138-A3CF-44C5-803F-8226143CFC0A} (Trend Micro ActiveX Scan Agent 6.6) - http://housecall65.trendmicro.com/house ... hcImpl.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004 ... scan53.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (MSN Games - Installer) - http://cdn2.zone.msn.com/binFramework/v ... b56649.cab
O23 - Service: Gear Security Service (GEARSecurity) - GEAR Software - C:\WINDOWS\System32\gearsec.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: Trend Micro Central Control Component (SfCtlCom) - Trend Micro Inc. - C:\Program Files\Trend Micro\Internet Security\SfCtlCom.exe
O23 - Service: SoundMAX Agent Service (SoundMAX Agent Service (default)) - Analog Devices, Inc. - C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
O23 - Service: Trend Micro Unauthorized Change Prevention Service (TMBMServer) - Trend Micro Inc. - C:\Program Files\Trend Micro\BM\TMBMSRV.exe
O23 - Service: Trend Micro Personal Firewall (TmPfw) - Trend Micro Inc. - C:\Program Files\Trend Micro\Internet Security\TmPfw.exe
O23 - Service: Trend Micro Proxy Service (TmProxy) - Trend Micro Inc. - C:\Program Files\Trend Micro\Internet Security\TmProxy.exe

--
End of file - 8519 bytes
jbrownlee
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Posts: 22
Joined: December 16th, 2007, 6:50 pm
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Re: Unable to Activate Automatic Updates

Unread postby MikeSwim07 » January 21st, 2009, 10:09 pm

Hello,

Please open up your Trend Micro Internet Security
  • Click "Virus and Spyware Controls" on the left hand side
  • Then Click on "Quarantine"
  • Please clear out Trend Micro Internet Security's quarentine.

Run OTMoveIt3
  • Double-click on OTMoveIt3.exe to run it. (Note: If you are running on Vista, right-click on the file and choose Run As Administrator).
  • Copy the lines in the codebox below.
  • Copy the lines in the codebox below to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose Copy):
    Code: Select all
    :files
C:\Documents and Settings\Anne\Local Settings\Temporary Internet Files\Content.IE5\8XQNK1IJ\
C:\Documents and Settings\NetworkService\Local Settings\Temporary Internet Files\Content.IE5\IMXIHVEB\
C:\Documents and Settings\Wally\My Documents\MyFunCardsSetup2.2.60.11-2.exe
C:\Documents and Settings\Wally\Local Settings\Temporary Internet Files\Content.IE5\CPLAN9YB\
  • Return to OTMoveIt3, right click in the Paste Instructions for Items to be Moved window (under the yellow bar) and choose Paste.
  • Click the red Moveit! button.
  • If a file or folder cannot be moved immediately you may be asked to reboot the machine to finish the move process. If you are asked to reboot the machine choose Yes.
  • If you are not asked to reboot close OTMoveIt3.
  • A log C:\_OTMoveIt\MovedFiles\mmddyyyy_hhmmss.log will be created (where mmddyyyy_hhmmss are numbers giving date and time the log was created).

Please post the OTMoveIt3 log and a new Hijackthis log. How is everything running now?
MikeSwim07
Regular Member
 
Posts: 4215
Joined: August 27th, 2007, 9:44 am
Location: Gone
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Re: Unable to Activate Automatic Updates

Unread postby jbrownlee » January 22nd, 2009, 12:11 am

========== FILES ==========
C:\Documents and Settings\Anne\Local Settings\Temporary Internet Files\Content.IE5\8XQNK1IJ moved successfully.
C:\Documents and Settings\NetworkService\Local Settings\Temporary Internet Files\Content.IE5\IMXIHVEB moved successfully.
C:\Documents and Settings\Wally\My Documents\MyFunCardsSetup2.2.60.11-2.exe moved successfully.
C:\Documents and Settings\Wally\Local Settings\Temporary Internet Files\Content.IE5\CPLAN9YB moved successfully.

OTMoveIt3 by OldTimer - Version 1.0.8.0 log created on 01212009_220823


Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 10:10:06 PM, on 1/21/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16762)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\gearsec.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\wscntfy.exe
C:\Program Files\Apoint2K\Apoint.exe
C:\WINDOWS\AGRSMMSG.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\HPQ\Quick Launch Buttons\EabServr.exe
C:\Program Files\HP\Digital Imaging\Unload\hpqcmon.exe
C:\Program Files\HP\HP Share-to-Web\hpgs2wnd.exe
C:\WINDOWS\System32\hphmon05.exe
C:\Program Files\support.com\bin\tgcmd.exe
C:\Program Files\Tech\Wheel Mouse\5.0\MOUSE32A.EXE
C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Analog Devices\SoundMAX\SMTray.exe
C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\HP\HP Share-to-Web\hpgs2wnf.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Apoint2K\Apntex.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Trend Micro\Internet Security\TMAS_OE\TMAS_OEMon.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\HP\hpcoretech\comp\hptskmgr.exe
C:\Program Files\Trend Micro\Internet Security\SfCtlCom.exe
C:\Program Files\Trend Micro\Internet Security\UfSeAgnt.exe
C:\Program Files\Trend Micro\Internet Security\TmProxy.exe
C:\Program Files\Trend Micro\Internet Security\TmPfw.exe
C:\Program Files\Trend Micro\BM\TMBMSRV.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.philadelphiaeagles.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint2K\Apoint.exe
O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
O4 - HKLM\..\Run: [eabconfg.cpl] C:\Program Files\HPQ\Quick Launch Buttons\EabServr.exe /Start
O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [CamMonitor] C:\Program Files\HP\Digital Imaging\Unload\hpqcmon.exe
O4 - HKLM\..\Run: [Share-to-Web Namespace Daemon] C:\Program Files\HP\HP Share-to-Web\hpgs2wnd.exe
O4 - HKLM\..\Run: [HPHUPD05] c:\Program Files\HP\{45B6180B-DCAB-4093-8EE8-6164457517F0}\hphupd05.exe
O4 - HKLM\..\Run: [HPHmon05] C:\WINDOWS\System32\hphmon05.exe
O4 - HKLM\..\Run: [Cpqset] C:\Program Files\HPQ\Default Settings\cpqset.exe
O4 - HKLM\..\Run: [tgcmd] "C:\Program Files\support.com\bin\tgcmd.exe" /server /startmonitor /deaf
O4 - HKLM\..\Run: [LWBMOUSE] C:\Program Files\Tech\Wheel Mouse\5.0\MOUSE32A.EXE
O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [smapp] C:\Program Files\Analog Devices\SoundMAX\SMTray.exe
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [UfSeAgnt.exe] "C:\Program Files\Trend Micro\Internet Security\UfSeAgnt.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [OE] C:\Program Files\Trend Micro\Internet Security\TMAS_OE\TMAS_OEMon.exe
O4 - HKUS\S-1-5-19\..\Run: [OE] C:\Program Files\Trend Micro\Internet Security\TMAS_OE\TMAS_OEMon.exe (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [OE] C:\Program Files\Trend Micro\Internet Security\TMAS_OE\TMAS_OEMon.exe (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [OE] C:\Program Files\Trend Micro\Internet Security\TMAS_OE\TMAS_OEMon.exe (User 'SYSTEM')
O4 - HKUS\S-1-5-18\..\RunOnce: [FlashPlayerUpdate] C:\WINDOWS\system32\Macromed\Flash\FlashUtil9e.exe (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [OE] C:\Program Files\Trend Micro\Internet Security\TMAS_OE\TMAS_OEMon.exe (User 'Default user')
O4 - HKUS\.DEFAULT\..\RunOnce: [FlashPlayerUpdate] C:\WINDOWS\system32\Macromed\Flash\FlashUtil9e.exe (User 'Default user')
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: Quicken Scheduled Updates.lnk = C:\Program Files\Quicken\bagent.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre6\bin\jp2iexp.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre6\bin\jp2iexp.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O14 - IERESET.INF: START_PAGE_URL=http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=Q304&bd=pavilion&pf=laptop
O16 - DPF: {01113300-3E00-11D2-8470-0060089874ED} (Support.com Configuration Class) - http://www.activation.rr.com/install/do ... gctlcm.cab
O16 - DPF: {215B8138-A3CF-44C5-803F-8226143CFC0A} (Trend Micro ActiveX Scan Agent 6.6) - http://housecall65.trendmicro.com/house ... hcImpl.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004 ... scan53.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (MSN Games - Installer) - http://cdn2.zone.msn.com/binFramework/v ... b56649.cab
O23 - Service: Gear Security Service (GEARSecurity) - GEAR Software - C:\WINDOWS\System32\gearsec.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: Trend Micro Central Control Component (SfCtlCom) - Trend Micro Inc. - C:\Program Files\Trend Micro\Internet Security\SfCtlCom.exe
O23 - Service: SoundMAX Agent Service (SoundMAX Agent Service (default)) - Analog Devices, Inc. - C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
O23 - Service: Trend Micro Unauthorized Change Prevention Service (TMBMServer) - Trend Micro Inc. - C:\Program Files\Trend Micro\BM\TMBMSRV.exe
O23 - Service: Trend Micro Personal Firewall (TmPfw) - Trend Micro Inc. - C:\Program Files\Trend Micro\Internet Security\TmPfw.exe
O23 - Service: Trend Micro Proxy Service (TmProxy) - Trend Micro Inc. - C:\Program Files\Trend Micro\Internet Security\TmProxy.exe

--
End of file - 8804 bytes
jbrownlee
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Posts: 22
Joined: December 16th, 2007, 6:50 pm
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Re: Unable to Activate Automatic Updates

Unread postby jbrownlee » January 22nd, 2009, 12:16 am

I have activated automatic updates!! The laptop seems much better. Your during a great job!
jbrownlee
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Posts: 22
Joined: December 16th, 2007, 6:50 pm
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Re: Unable to Activate Automatic Updates

Unread postby MikeSwim07 » January 22nd, 2009, 12:57 pm

This is my normal post for when you are clear - which you now are - or seem to be.
Please advise of any problems you still have. If you think you're clean please give one more reply so that I can archive this topic.

Now that you are clean, I have some tips & tricks for you to keep your computer clean and secure. The first few (like removing dangerous tools and Windows Update) have to be done, the others are optional.

It may seem like your system will be too much protected with all these things installed, but a lot of programs aren't running always on the background so don't slow down your computer. Please take a look at the following things:

    Delete Harmful tools with OTMoveIt3

    • Start OTMoveIt.exe
    • Click on CleanUp!
    • A list of tools will be downloaded from the internet
    • When a box pops up click Yes
  • You may delete any logs that any of the tools produced. Please also delete RSIT.exe and the RSIT folder (C:\RSIT). I recommend keeping Malwarebyte's Anti-Malware and scanning with it regularly.
  • Clear Old System Restore Points
    • Turn System Restore off
    • On the Desktop, right click on the My Computer icon.
    • Click Properties.
    • Click the System Restore tab.
    • Check Turn off System Restore.
    • Click Apply, and then click OK.
    • Turn System Restore on
    • On the Desktop, right click on the My Computer icon.
    • Click Properties.
    • Click the System Restore tab.
    • Uncheck *Turn off System Restore*.
    • Click Apply, and then click OK.
    Note: only do this once,and not on a regular basis
  • Make your Internet Explorer more secure - This can be done by following these simple instructions:
    • From within Internet Explorer click on the Tools menu and then click on Options.
    • Click once on the Security tab
    • Click once on the Internet icon so it becomes highlighted.
    • Click once on the Custom Level button.
      • Change the Download signed ActiveX controls to Prompt
      • Change the Download unsigned ActiveX controls to Disable
      • Change the Initialize and script ActiveX controls not marked as safe to Disable
      • Change the Installation of desktop items to Prompt
      • Change the Launching programs and files in an IFRAME to Prompt
      • Change the Navigate sub-frames across different domains to Prompt
      • When all these settings have been made, click on the OK button.
      • If it prompts you as to whether or not you want to save the settings, press the Yes button.
    • Next press the Apply button and then the OK to exit the Internet Properties page.
  • Update your Anti Virus Software - It is imperative that you update your Anti virus software everyday. If you do not allow your anti virus software to update itself then it will not be able to catch any of the new variants that may come out.
  • Visit Microsoft's Update Site Frequently - It is important that you visit http://update.microsoft.com/ regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.
  • Install Spybot - Search and Destroy - Install and download Spybot - Search and Destroy with its TeaTimer option.
    This will provide real-time spyware & hijacker protection on your computer alongside your virus protection. You should also scan your computer with program on a regular basis just as you would an anti virus software. A tutorial on installing & using this product can be found here:
    Tutorial for Spybot S & D
  • Install WinPatrol - As a robust security monitor, WinPatrol will alert you to hijackings, malware attacks and critical changes made to your computer without your permission. WinPatrol takes snapshot of your critical system resources and alerts you to any changes that may occur without your knowledge. You can download it from this website:
    WinPatrol
    The developer is a well-known man in the MalWare Removal business. If you really like WinPatrol think about upgrading to the PLUS version. It will give you additional features and you will only have to pay once, for your whole malware-free life.
  • Install MVPS HOSTS - This custom hosts file effectively blocks a wide range of unwanted ads, banners, 3rd party Cookies, 3rd party page counters, web bugs, and many hijackers.
    For information on how to download and install, please read this tutorial here:
    WinHelp2002
    Note: Be sure to follow the instructions to disable the DNS Client service before installing a custom hosts file.
  • Use an alternative Internet Browser - Many of the exploits are directed to users of Internet Explorer. Although every browser gets exploited by malware, certain programs are exploited not as much. It is important that you keep your browser up-to-date. Try using a different browser instead:
    Firefox
    Opera
  • Bookmark general cleanup links - It could be that your computer is becoming slower and slower. This is not always the cause of malware. Most of the times it's malware when you're computer is suddenly getting slow or doing strange. When the slowdown increases slowly check (so now bookmark) these links for tips & tricks:
    Help! My computer is slow
  • Update all these programs regularly - Make sure you update all the programs I have listed regularly. Without regular updates you WILL NOT be protected when new malicious programs are released.

Follow this list and your potential for being infected again will reduce dramatically.

>> Here << you can see how you can help us.
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Re: Unable to Activate Automatic Updates

Unread postby NonSuch » January 25th, 2009, 8:21 pm

As this issue appears to be resolved, this topic is now closed.

We are pleased we could help you resolve your computer's malware issues.

If you would like to make a comment or leave a compliment regarding the help you have received, please see Feedback for Our Helpers - Say "Thanks" Here.
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