Virus or Malware

[mrg1981]

I opened a link in an email purporting to be a holiday greeting card, against my gut instinct. It took me to a card, but immediately AVG said it was a reported attack site. I now get the Just-In-Time Debugging pop-ups all over the place. It was also trying to open horrible pornographic sites and videos on my computer. I ran a full scan with AVG Free 8.0 and it found a trojan horse at first and cleaned it (generic 10.io, I think). It is now reporting a clean scan. The pop-ups are still frequent and when I reboot the PC, the Windows Firewall is off and I have to enable a service along the lines of internet connection and computer sharing service. I don't want to lose any data and don't really want to re-install Windows. The services with "io" in them are my main concern, as they mirror the name of the trojan horse. There are also 2 files in my root C:/ directory called "io.exe" and "io.bin." Any help is greatly appreciated. Thank you in advance. Here is my HiJackThis! log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 11:32:54 AM, on 12/29/2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16762)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\brsvc01a.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\brss01a.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\LogMeIn\x86\RaMaint.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\Program Files\LogMeIn\x86\LogMeIn.exe
C:\Program Files\LogMeIn\x86\LMIGuardian.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Microsoft SQL Server\MSSQL\Binn\sqlservr.exe
C:\WINDOWS\system32\pctspk.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Analog Devices\Core\smax4pnp.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\WINDOWS\System32\DLA\DLACTRLW.EXE
C:\Program Files\LogMeIn\x86\LogMeInSystray.exe
C:\Program Files\LogMeIn\x86\LMIGuardian.exe
C:\PROGRA~1\AVG\AVG8\avgtray.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\runsql.exe
C:\WINDOWS\sv.exe
C:\WINDOWS\svzip.exe
C:\WINDOWS\svhoster.exe
C:\WINDOWS\vlc.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\wdmon.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\svx.exe
C:\WINDOWS\svw.exe
C:\WINDOWS\system32\ctfmon.exe
C:\svchost.exe
C:\Program Files\Microsoft ActiveSync\Wcescomm.exe
C:\PROGRA~1\MI3AA1~1\rapimgr.exe
C:\Program Files\Microsoft ActiveSync\WCESMgr.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\VS7JIT.EXE
C:\WINDOWS\System32\mshta.exe
C:\WINDOWS\System32\mshta.exe
C:\WINDOWS\System32\mshta.exe
C:\WINDOWS\System32\mshta.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Marshall\Local Settings\Apps\2.0\MP3Z6T0M.N1M\OPGGQ8MX.4LN\uno...tion_86c9d51bdb7042b5_0001.0002_6647bf3d80437589\Uno.exe
C:\svchost.exe
C:\svchost.exe
C:\svchost.exe
C:\svchost.exe
C:\WINDOWS\svc.exe
C:\WINDOWS\System32\mshta.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\WINDOWS\odb.exe
C:\WINDOWS\System32\mshta.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = www.google.com/ig/dell?hl=en&client=del ... channel=us
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = https://www.discountps.net/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Page_URL = www.google.com/ig/dell?hl=en&client=del ... channel=us
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll (file missing)
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\System32\DLA\DLASHX_W.DLL
O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O4 - HKLM\..\Run: [SoundMAXPnP] C:\Program Files\Analog Devices\Core\smax4pnp.exe
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [DLA] C:\WINDOWS\System32\DLA\DLACTRLW.EXE
O4 - HKLM\..\Run: [LogMeIn GUI] "C:\Program Files\LogMeIn\x86\LogMeInSystray.exe"
O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [UpdateWin] C:\WINDOWS\system32\actmoviez.exe
O4 - HKLM\..\Run: [odb] C:\WINDOWS\odb.exe
O4 - HKLM\..\Run: [runsql] C:\WINDOWS\runsql.exe
O4 - HKLM\..\Run: [netsv32] C:\WINDOWS\sv.exe
O4 - HKLM\..\Run: [netzip] C:\WINDOWS\svzip.exe
O4 - HKLM\..\Run: [net64] C:\WINDOWS\svhoster.exe
O4 - HKLM\..\Run: [vlc] C:\WINDOWS\vlc.exe
O4 - HKLM\..\Run: [wdmon] C:\WINDOWS\wdmon.exe
O4 - HKLM\..\Run: [netx] C:\WINDOWS\svx.exe
O4 - HKLM\..\Run: [netw] C:\WINDOWS\svw.exe
O4 - HKLM\..\Run: [netc] C:\WINDOWS\svc.exe
O4 - HKLM\..\RunServices: [UpdateWin] C:\WINDOWS\system32\actmoviez.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [H/PC Connection Agent] "C:\Program Files\Microsoft ActiveSync\Wcescomm.exe"
O4 - HKCU\..\Run: [UpdateWin] C:\WINDOWS\system32\actmoviez.exe
O4 - HKCU\..\RunServices: [UpdateWin] C:\WINDOWS\system32\actmoviez.exe
O4 - HKCU\..\Policies\Explorer\Run: [Msn] c:\svchost.exe
O4 - HKCU\..\Policies\Explorer\Run: [MsnHost] c:\svchost.exe
O4 - HKCU\..\Policies\Explorer\Run: [MsnLoad] c:\svchost.exe
O4 - HKCU\..\Policies\Explorer\Run: [MsnConvert] c:\svchost.exe
O4 - HKCU\..\Policies\Explorer\Run: [MsnMessendger] c:\svchost.exe
O4 - Startup: hamachi.lnk = C:\Program Files\Hamachi\hamachi.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\Office12\EXCEL.EXE/3000
O9 - Extra button: Create Mobile Favorite - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MI3AA1~1\INetRepl.dll
O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MI3AA1~1\INetRepl.dll
O9 - Extra 'Tools' menuitem: Create Mobile Favorite... - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MI3AA1~1\INetRepl.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MI1933~1\Office12\REFIEBAR.DLL
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {2DEF4530-8CE6-41C9-84B6-A54536C90213} (Crystal Report Viewer Control 9) - http://www.comcash.com/viewer9/activexviewer.cab
O16 - DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} (GpcContainer Class) - https://lipmanusa.webex.com/client/T23L ... eatgpc.cab
O16 - DPF: {FD0B6769-6490-4A91-AA0A-B5AE0DC75AC9} (Performance Viewer Activex Control) - https://secure.logmein.com/activex/ractrl.cab?lmi=100
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll
O20 - AppInit_DLLs: avgrsstx.dll
O22 - SharedTaskScheduler: IPC Configuration Utility - IPC Configuration Utility - (no file)
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: AVG8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: BrSplService (Brother XP spl Service) - brother Industries Ltd - C:\WINDOWS\system32\brsvc01a.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: LogMeIn Maintenance Service (LMIMaint) - LogMeIn, Inc. - C:\Program Files\LogMeIn\x86\RaMaint.exe
O23 - Service: LogMeIn - LogMeIn, Inc. - C:\Program Files\LogMeIn\x86\LogMeIn.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel(R) Corporation - C:\Program Files\Intel\PROSetWired\NCS\Sync\NetSvc.exe
O23 - Service: PCTEL Speaker Phone (Pctspk) - PCtel, Inc. - C:\WINDOWS\system32\pctspk.exe

--
End of file - 9378 bytes

[Bv202]

Welcome to Malware Removal!
My name is Bjorn, known as Bv202 on this forum and I'll be happy to assist you with all your malware problems you have on your computer.

Before we start fixing your computer, there are a few points you need to know:

• Please don't start a new topic, but reply on this one.
• If you don't understand something, please ask!
• If you find any new problems and/or details, please post them!
• Please always try to reply within 5 days. If you know you won't be able to reply for any reason, please tell me so we don't close your thread.
• As I'm still in training here at Malware Removal, all my posts needs to be checked by an expert first.

Remember: absence of symptoms does not mean your computer is clean!!
Please reply to this topic until I say your computer is clean.

I'm now researching your log. Once it's done, I'll be back to you.

In the meantime, please do this:

• Open HijackThis.
• Look under System tools.
• Click on the Open Uninstall Manager... button.
• Click on the Save list... button.
• It will prompt you to save. Save this log in a convenient location. By default it's named uninstall_list.txt.
• Notepad will open. Please copy and paste the contents of this log in your next reply.

[Bv202]

Hi

I'm afraid I have unpleasant news for you.

Backdoor
Your computer has multiple infections, including a backdoor. A backdoor gives intruders complete control of your computer, logs your keystrokes, steal personal information, etc.

This allows hackers to remotely control your computer, steal critical system information and Download and Execute files

I would counsel you to disconnect this PC from the Internet immediately. If you do any banking or other financial transactions on the PC or if it should contain any other sensitive information, please get to a known clean computer and change all passwords where applicable, and it would be wise to contact those same financial institutions to apprise them of your situation.

Though the Trojan has been identified and can be killed, because of it's backdoor functionality, your PC is very likely compromised and there is no way to be sure your computer can ever again be trusted. Many experts in the security community believe that once infected with this type of Trojan, the best course of action would be a reformat and reinstall of the OS. Please read these for more information:

How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?

When Should I Format, How Should I Reinstall

We can attempt to clean this machine but i can't guarantee that it will be 100% secure afterwards.

Should you have any questions, please feel free to ask.

Please let us know what you have decided to do in your next post.

[mrg1981]

Thank you for the response. I will reformat and install Windows today. Will these steps get rid of the hackers and trojan for sure?

This particular computer is on a network at my office. Most of the files on our shared drives are not a security risk, however, I will have to go through them and see what they might have access to. Is there also a way they could have infected other computers on the network? None of the other PCs show any signs and the AVG has not reported anything on the other computers.

[Bv202]

Hi again

Will these steps get rid of the hackers and trojan for sure?

Yes, there is no way it can survive a reformat as it will destroy ALL date on your hard drive.

This particular computer is on a network at my office. Most of the files on our shared drives are not a security risk, however, I will have to go through them and see what they might have access to. Is there also a way they could have infected other computers on the network? None of the other PCs show any signs and the AVG has not reported anything on the other computers.

Yes, I'm afraid it's possible they did. Does the company you work at have IT support? If so, you should contact them and explain the situation.

Did you reformat already? If you did, please tell me and ask any more questions you may have. I'll give you a few tips to prevent re-infection in the future

[mrg1981]

Hi again

Will these steps get rid of the hackers and trojan for sure?

Yes, there is no way it can survive a reformat as it will destroy ALL date on your hard drive.

This particular computer is on a network at my office. Most of the files on our shared drives are not a security risk, however, I will have to go through them and see what they might have access to. Is there also a way they could have infected other computers on the network? None of the other PCs show any signs and the AVG has not reported anything on the other computers.

Yes, I'm afraid it's possible they did. Does the company you work at have IT support? If so, you should contact them and explain the situation.

Did you reformat already? If you did, please tell me and ask any more questions you may have. I'll give you a few tips to prevent re-infection in the future

Great. Thank you. I did reformat the hard drive and re-install Windows. I didn't lose much (just firefox favs, etc). My company is very small and we don't have an IT department. Everyone has run scans on their computers and came up clean and also had no symptoms. What I am worried about is if we have any client data on our computers, but I don't think we do. I changed my passwords for anything I had accessed from this computer.

Thank you for the help! I would like tips to prevent this in the future, if you don't mind. I thought that by having AVG it would block anything like that from infecting the computer.

<---NOOB!

[Bv202]

Hi

Nice to hear everything is well now. I don't believe the other computers on the network are infected if no antivirus scan shows up anything and they don't have any symptoms


A few tips
Here are some tips to prevent re-infection in the future

Update your Antivirus programs and other security products regularly to avoid new threats that could infect your system.
You can use one of these sites to check if any updates are needed for your pc.
Secunia Software Inspector
F-secure Health Check

Make sure you enable Automatic Updates for your computer. You can set this in the control panel -> windows update.
An alternative way is to visit Microsoft often to get the latest updates for your computer:
http://www.update.microsoft.com


Here are some free programs I recommend that could help you improve your computer's security.

Malwarebytes' Anti-Malware
Download it from here. Click "Download" and you'll get redirected to download.com, where you can download the product. You can also buy this program, which gives you real-time protection against common malware. However, you can use the free program to scan and remove any infections found.

Install SpyWare Blaster 4.0
Download it from here
Find here the tutorial on how to use Spyware Blaster here

Install WinPatrol
Download it from here
Here you can find information about how WinPatrol works here

Install FireTrust SiteHound
You can find information and download it from here

Install MVPS Hosts File from here
The MVPS Hosts file replaces your current HOSTS file with one containing well know ad sites etc. Basically, this prevents your computer from connecting to those sites by redirecting them to 127.0.0.1 which is your local computer.
Find Tutorial here : http://www.mvps.org/winhelp2002/hosts.htm

FIREWALL
Without a firewall your computer is susceptible to being hacked and taken over. If you use the Windows Firewall you might think that's sufficient but it only controls one way of the traffic (inbound). Simply using a Firewall in its default configuration can lower your risk greatly.
It's preferable to install one of the suggested firewalls.

FREE FIREWALLS

• Comodo
• Online Armor
• Sunbelt Kerio

Tutorial about Firewalls can be found here


Please check out Tony Klein's article "How did I get infected in the first place?"

Read some information here how to prevent Malware.

Is your pc running slow?
Read What to do if your Computer is running slowly

Happy safe surfing!

Please reply once more to this thread so we know we can archive it. If you have any questions, feel free to ask them now.

[askey127]

mrg1981, this topic is now closed.

We are pleased we could help you resolve your computer's malware issues.

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