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MalwareRemoval.com provides free support for people with infected computers. Using plain language that anyone can understand, our community of volunteer experts will walk you through each step.
I suspect spybot is preventing us from removing these entries. Lets try to temporarily uninstall Spybot while we remove them.
1) Uninstall through Add/Remove Programs
Press the windows key and the R key at the same time (The windows key is usually located two to the left of the space bar and is labled with a windows logo)
A dialog box will Open. Type appwiz.cpl and press enter
This will take you to Add/Remove Programs (Optionally you can locate Add/Remove Programs through the control panel)
Locate and uninstall the below program:
Spybot - Search & Destroy
Note: You uninstall by selecting the program and then clicking the button named Remove or Uninstall
2) Fix bad entries using HiJackThis
Launch HiJackThis
Click the Do a system scan only button
Put a checkmark next to the below lines if they are listed O2 - BHO: (no name) - {25401087-D0F5-4157-B9C0-A6C4E261B021} - (no file) O2 - BHO: (no name) - {4E007A5F-299F-44FC-8B6B-F06B61867A2E} - (no file) O2 - BHO: (no name) - {70DFDC90-21D2-4DC4-B66D-D0430B6CC90D} - (no file) O2 - BHO: (no name) - {B2594244-C6CC-4EA9-B497-F15845196C9B} - (no file) O20 - Winlogon Notify: iifgEtuu - C:\WINDOWS\
IMPORTANT: Do NOT click fix until you exit all browser sessions including the one you are reading in right now
When installing spybot, be sure to uncheck "Security center integration", "Separate secure shredder application" and "use system settings protection (teatimer)". These features have more cons than pros.
Launch Spybot
Click "update" -> "check for updates" and install all available updates.
Click "Immunize" in the left menu and then "immunize" in the right-hand window to enable the protection. (this may take a couple of minutes to finish)
4) Get a new HiJackThis log
Launch Hijackthis
Click on the Do a system scan and save a logfile button
HJT will run a scan and a log will open in Notepad
Yes, your logs are clean, well done! Unless you have discovered new problems its time to do the final steps.
1) Cleaning up after the removal procedures
1.1) Uninstall through Add/Remove Programs Go to Add/Remove programs and uninstall Malwarebytes' Anti-Malware unless you want to keep it for future usage
1.2) Uninstall ComboFix
Press the windows key and the R key at the same time to open the Run dialog box
Type in combofix /u and press Enter
This will uninstall ComboFix
1.3) Other deletions
CFScript.txt (on your desktop) C:\ComboFix (folder) C:\ComboFix.txt
Delete any other logs that remain on your desktop.
2) Taking measures to prevent your computer from being infected again
Now that your computer is free from malware you may want to know how you can prevent this from happening again. Below I'm quoting a tutorial I've written which I post to everybody I help here at MWR. It covers the key parts of the software side of computer security. What steps you take or dont take to increase your own computers security is of course up to you. In purple I have added some comments that apply spesifically to your computer. The tutorial will take a little while to get through, but I hope you find it to be worth your time. If you have any questions beyond this, feel free to ask.
2.1) Windows updates This is the most important security measure. With an unpatched operating system you will be defenseless even with top-notch security software. Malware often exploit security holes in your operating system to install itself, and keeping your OS up to date at all times will make sure this risk is at a minimum. Visit http://update.microsoft.com/ using Internet Explorer, and get all critical updates. You may have to repeat the update procedure several times before you get all updates. Repeat it until there are no more critical updates showing as missing. Also, I recommend you turn on automatic updates if you havent already. You have Internet Explorer 6 installed. IE 7 has been out for more than two years, which indicates that you may me missing a lot of critical updates.
2.2) Immunization software These security measures does not do any realtime scanning. All they do is block sites that hosts malware, sites that advertises for malware, malicious ActiveX objects, malicious browser helpers, and cookies that have been identified as bad. These protection measures have proven very effective against "internet related" threats and require virtually no computer resources. - MVP hosts
Blocks rougly 25k online domains that hosts or advertises for malware. Will significantly reduce the chance of getting in trouble by accidently visiting the wrong page.
Copy the file called "HOSTS" to the folder C:\windows\system32\drivers\etc
And say "yes" to overwriting the existing file
Delete the installation files from your desktop
Notes: If you have previously added custom entries to your own hosts file, these will have to be re-added after the new hosts file is installed. The MVP hosts file should be downloaded and re-installed every now and then to keep it up to date. If you install MVP Hosts you should disable a service called "DNS client". If you dont, your browser(s) will use 10-60 seconds longer to start than what you are used to. Disabling this service will have no side-effects. Its purpose is to put domains in cache, but there is no noticeable increase in browsing speed. To disable the "DNS Client" service, do the following:
Press the windows key and the R key at the same time to open the run dialog box (the windows key is usually located to the left of the space bar and is labeled with a windows logo).
Type in "services.msc" (without the quotes) and press enter.
Right-click on "DNS client" and chose "Stop".
After the service has stopped, right-click on it again, chose "Properties" and set "startup type" to "disabled, press "Apply" and "OK".
- Javacool Spywareblaster
Multi-purpose blocker of activeX objects, browser helpers and unwanted cookies.
Download Spywareblaster from here and install it using default settings
Launch Spywareblaster
Click "manual updating" (automatic require a subscription)
Click "updates"->"check for updates"
When the updates are finished downloading, click "protection status" -> "enable all protection"
Note: The last two steps should be repeated from time to time to keep the protection up to date.
- Spybot immunization
Multi-purpose blocker of domains, activeX objects, browsers helpers and unwanted cookies. Installation steps removed as we went through them in a previous post. The below steps should be repeated if you install MVP Hosts. It should also be repeated from time to time to keep the protection up to date.
Launch Spybot
Click "update" -> "check for updates" and install all available updates.
Click "Immunize" in the left menu and then "immunize" in the right-hand window to enable the protection. (this may take a couple of minutes to finish)
After immunization you will start to notice that on some pages advertisements are not displayed, instead it shows an icon indicating that an image couldnt be loaded. The reason for this is that the immunization is blocking the site that are hosting the ads because it has been found to advertise for malicious software. If you try to enter a website that is being blocked, the browser will simply say "the webpage could not be displayed".
2.3) Real-time protection These security measures work in real time and scans computer activity as it is happening (anti-virus/anti-malware scans a file before it allows it to be opened, a firewall controls network traffic and blocks it unless you have allowed it to happen). This requires a lot of system resources, so what we are looking for is applications with good detection rate, low resource usage, that dont cause problems for legitimate applications. These are my recommendations. - Anti-virus
Anti-virus software are ment to detect files infected with viruses and to detect worms, but also have anti-spy/adware capabilities. Here are three good, free alternatives (only free for non-comercial use).
Note: Never have more than one Anti-virus application installed. Installing a second one is likely to cause conflicts between the two and apart from making your system unstable it will reduce your security rather than increase it. Obviously, as you have Avast installed already, you need not think about exchanging your anti-virus software for something better.
- Anti-malware
These applications are ment to supplement your antivirus as they are aimed spesifically at detecting malicious programs. This can be displaying advertising (adware), track your internet surfing (spyware), give other people control over your computer (backdoors) and the likes. Unfortuntly, in the anti-malware department there arent any great free alternatives like there are in the anti-virus department. If you want an anti-malware application worth using you'll need to purchase one. Here are three good alternatives:
Note: You can have more than one of these running at the same time, but I don't recommend it because it only gives a small increase in security while a big increase in usage of system resources.
- 3rd party Firewall
Modern operating systems and routers have firewalls built into them that control incoming traffic so the only reason to install a 3rd party firewall is to control outgoing traffic. Firewalls are different from other security software as it really is a tool you need to learn how to use, rather than an automatic security solution. An anti-virus application for instance you usually just install and then it runs in the background and only alerts you if something is wrong. That is not the case with firewalls. It will alert you whenever something tries to connect to the internet, whether its good or bad, and then its up to you to allow or deny the request. So ultimately you are increasing the security yourself with the help of the firewall. If you want to have top notch security you need a 3rd party firewall and the knowledge of how to use it. This will be your last line of defense should something bad get through your immunzation, and anti-virus/anti-malware protection. It enables you to prevent a trojan downloader from downloading malware to your computer should you end up with one, or prevent malware from sending personal information after it has collected it. Here are three good, free alternatives. They each have their own support forum that can help you learn how setup and use their firewall.
Comodo (If you chose this one, be sure to uncheck the following alternatives during installation: "Install Comodo SafeSurf..", "Make Comodo my default search provider" and "Make Comodo Search my homepage")
This program is not strictly a security application, but gives you a lot more control over your computer. Like a firewall it's a tool you need to learn how to use. Basically it watches your system settings and alerts you if an application tries to change something. Then its up to you to accept or deny this change. Its main purpose is to watch programs that add themselfs to auto-start, but it also watches file associations, activeX objects and Internet Explorer helpers. Most programs do not need to be on auto-start, and the bad thing about auto-start is that it clogs down system resources. With winpatrol you can easily detect and prevent when an unwanted auto-start entry is added, and this becomes an additional security layer because most malware will add itself to auto-start. You can download winpatrol from here And here's a link to a place where you can get more information on how to use it
If you managed to read through all of that you're probably asking "do I really need that much security software?". That depends on what your computer is used for. I'd say that everybody who uses a computer on the internet today really needs the following: - Windows updates (having all windows updates is more important than any security software) - The immunization features in step 2.2 - Anti-virus That's the minimum. If you use your computer for financial transactions (online bank, web-shopping, etc) or have sensitive information stored on the computer, you should strongly consider buying an anti-malware app and get a 3rd party firewall to enhance security. If you like to use your computer freely and install a lot of different programs, use file-sharing applications and surf all over the web you should also consider enhancing security as you'll be more at risk for infections.
Finally, I will recommend you read this article called How did I get infected in the first place? Some of the advice related to security software is a bit outdated, but the first part called "Safe Computer Practices" is still as valid and important as ever.
Thats it. If you have questions or comments, please respond back and let me know. If you do not respond, this thread will be closed within 48 hours.
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