need help to finish spyware removal

[jmw3]

Hello Matt
I have gone through all the logs you have provided & cannot see anything related to Trend being inadvertently removed so I really don't know why your Trend subscription has de-activated. All I can suggest is to contact Trend Micro. Here's a link to one of their support sites: http://esupport.trendmicro.com/support/consumer/consumerhome.do

Your last HijackThis log is clean. How's your computer running now?

[iamkwijibo]

Hi jm3w,

Not sure what happened with trend but its ok now, cause i de-activated this computers subscrtion and re-activated it again. I will wait and see if anything happens again.

As for everthing else, my computer is like new again thanks for all your help.

Cheers,

Matt.

[jmw3]

Good to hear Matt

Clean Up
Now we need to clear out the programs we've been using to clean up your computer, they are not suitable for general malware removal and could cause damage if used inappropriately.

• Double-click OTMoveIt3.exe
• Click the CleanUp! button
• Select Yes when the Begin cleanup Process? prompt appears
• If you are prompted to Reboot during the cleanup, select Yes
• The tool will delete itself once it finishes, if not delete it yourself

You can also delete the following:
RSIT
JavaRa
MGADiag

Feel free to keep ATF-Cleaner as it's a handy little tool to clean out your Temporary Folders every now & again.

All Clean
Congratulations, good work, your system is now clean. Now that your system is safe we would like you to keep it that way.
Take the time to follow these instructions and it will greatly reduce the risk of further infections and greatly diminish the chances of you having to visit here again.

Create a Clean System Restore Point
Create a new, clean System Restore point which you can use in case of future system problems:
Press Start->All Programs->Accessories->System Tools->System Restore
Select Create a restore point, then Next, type a name like All Clean then press the Create button and once it's done press Close
Now remove old, infected System Restore points:
Next click Start->Run and type cleanmgr in the box and click OK
Ensure the boxes for Temporary Files & Temporary Internet Files are checked. You can choose to check other boxes if you wish but they are not required.
Select the More Options tab, under System Restore click Clean up... and click Yes to the prompt
Click OK and Yes to confirm.

Set Correct Settings For Files That Should Be Hidden In Windows XP

• Click Start > My Computer > Tools menu (at top of page) > Folder Options > View tab
• Under Hidden files and folders if necessary select Do not show hidden files and folders
• If unchecked, checkHide protected operating system files (Recommended)
• If necessary check Display content of system folders
• If necessary Uncheck Hide file extensions for known file types
• Click OK

Microsoft Windows Update
Microsoft releases patches for Windows and Office products regularly to patch up Windows and Office products loopholes and fix any bugs found. Install the updates immediately if they are found.
To update Windows
Go to Start > All Programs > Windows Update
To update Office
Open up any Office program.
Go to Help > Check for Updates

Malwarebytes' Anti-Malware
Malwarebytes' Anti-Malware is a new and powerful anti-malware tool. It is totally free but for real-time protection you will have to pay a small one-time fee. Use it regularly to keep your computer free of malicious files & programs.
You can find a tutorial here.

SpywareBlaster
Download and install Javacools SpywareBlaster from here
SpywareBlaster adds a list of ActiveX controls, tracking cookies and sites which will be blocked in either Internet Explorer or Firefox browsers. You need to manually check for updates regularly.

Download and Install a HOSTS File
A HOSTS file is a big list of bad web sites. The list has a specific format, a specific name, (name is just HOSTS with no file extension), and a specific location. Your machine always looks at that file in that location before connecting to a web site to verify the address. So the HOSTS listing can be used to "short circuit" a request to a bad website by giving it the address of your own machine.

Download BlueTack's HOSTS Manager here, using Internet Explorer (Firefox won't work):

• A short distance down the page in the centre, click on the Download button
• Agree to the license
• On the next page, to the right side of where it says Download Estimates, right click on the underlined word Hosts Manager choose Save Target As and download the installer Hosts20setup.exe to your desktop
• Double click the Installer on your desktop and let it Install the Hosts Manager
• After the installation is complete, click on the Hosts Manager icon on your desktop. (You can delete the other Hosts Switch icon from your desktop)
• When the Hosts Manager comes up, click the small down arrows on the right side of the bar labeled Options and Tools,
• Click Disable DNS Service. This is important
• In the Left Pane, click Download
• It will load 80,000 lines or more. When it finishes, also in the left pane, click Replace, and then click Save

You can use this manager to handle your HOSTS file download, edits, and most any other HOSTS issue.
If you have a separate party firewall or Winpatrol, you may have to give permissions at various times to Unlock the present default HOSTS file and install the new one.

Install WinPatrol
Download it here
You can find information about how WinPatrol works here

Read some information here on how to prevent Malware.

Hopefully these steps will help keep your computer clean.

Stand Up and Be Counted ---> Malware Complaints <--- where you can make difference!
The site offers people who have been (or are) victims of malware the opportunity to document their story and, in that way, launch a complaint against the malware and the makers of the malware.

If there are any other questions then feel free to ask or in future do not hesitate to contact us here at The Malware Removal Forums

[iamkwijibo]

Hi jmw3,

Thanks for all your advise and help.
I have done and installed all your recomendations and hopefully i wont get any more infections.

Thanks,

Matt.

[jmw3]

Good luck & safe surfing

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