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[jeromeserena]

Scan saved at 16:57:15, on 11/07/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16674)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Analog Devices\Core\smax4pnp.exe
C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe
C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
C:\Program Files\eBay\eBay Toolbar2\eBayTBDaemon.exe
C:\Program Files\Dell Photo AIO Printer 942\dlbubmgr.exe
C:\Program Files\Dell Photo AIO Printer 942\memcard.exe
C:\Program Files\Dell Photo AIO Printer 942\dlbubmon.exe
C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe
C:\Program Files\DellSupport\DSAgnt.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\TomTom HOME 2\HOMERunner.exe
C:\Program Files\internet explorer\iexplore.exe
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\WINDOWS\system32\NOTEPAD.EXE
C:\HijackThis\scanner.exe\scanner.exe\scanner.exe.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll (file missing)
O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll (file missing)
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: eBay Toolbar Helper - {22D8E815-4A5E-4DFB-845E-AAB64207F5BD} - C:\Program Files\eBay\eBay Toolbar2\eBayTB.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O3 - Toolbar: eBay Toolbar - {92085AD4-F48A-450D-BD93-B28CC7DF67CE} - C:\Program Files\eBay\eBay Toolbar2\eBayTB.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll (file missing)
O4 - HKLM\..\Run: [SoundMAXPnP] C:\Program Files\Analog Devices\Core\smax4pnp.exe
O4 - HKLM\..\Run: [IntelMeM] C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe
O4 - HKLM\..\Run: [DVDLauncher] "C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe"
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKLM\..\Run: [eBayToolbar] C:\Program Files\eBay\eBay Toolbar2\eBayTBDaemon.exe
O4 - HKLM\..\Run: [Dell Photo AIO Printer 942] "C:\Program Files\Dell Photo AIO Printer 942\dlbubmgr.exe"
O4 - HKLM\..\Run: [DellMCM] "C:\Program Files\Dell Photo AIO Printer 942\memcard.exe"
O4 - HKLM\..\Run: [DLBUCATS] rundll32 C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\DLBUtime.dll,_RunDLLEntry@16
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe"
O4 - HKLM\..\RunOnce: [TSC] "C:\Documents and Settings\Jerome\Desktop\sysclean\TSC_Temp\tsc.exe" /HD
O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\DellSupport\DSAgnt.exe" /startup
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [TomTomHOME.exe] "C:\Program Files\TomTom HOME 2\HOMERunner.exe"
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
O8 - Extra context menu item: eBay Search - res://C:\Program Files\eBay\eBay Toolbar2\eBayTb.dll/RCSearch.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\Common\yinsthelper.dll
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/activescan ... asinst.cab
O16 - DPF: {BF6BBE9A-0656-4598-A0CD-32DAC03959B5} (Image Uploader 3.0 Control) - http://www.asda-photo.co.uk/wpp/asda/ap ... loader.cab
O16 - DPF: {D821DC4A-0814-435E-9820-661C543A4679} (CRLDownloadWrapper Class) - http://drmlicense.one.microsoft.com/crl ... crlocx.ocx
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
O23 - Service: dlbu_device - Dell - C:\WINDOWS\system32\dlbucoms.exe
O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Unknown owner - C:\Program Files\iPod\bin\iPodService.exe (file missing)
O23 - Service: Intel NCS NetService (NetSvc) - Intel(R) Corporation - C:\Program Files\Intel\PROSetWired\NCS\Sync\NetSvc.exe

--
End of file - 7323 bytes

[jeromeserena]

the sys file is huge 13000kb can i post that

[chryssi2001]

Hi jerome,

No. Do not post it.

Did you use IE or Firefox when you tried to run Kaspersky?

[jeromeserena]

i have what the computer came with i think it is windows

[chryssi2001]

Ok. So you used Internet explorer. You can see that in the open window now, at the top it says MalwareRemoval.....-Windows Internet Explorer

Click on Tools at the top of your browser, then Internet Options which is the last selection, click on Security Tab and click on Default level, and Ok.
Now close your Browser re-open it, and try Kaspersky now.
I will post again how you will use Kaspersky. If this doesn't work, follow the instructions after Kaspersky.
----------------------------------------------
Run Kaspersky Online AV Scanner

Please go to Kaspersky website and perform an online antivirus scan.

• Read through the requirements and privacy statement and click on Accept button.
• It will start downloading and installing the scanner and virus definitions. You will be prompted to install an application from Kaspersky. Click Run.
• When the downloads have finished, click on Settings.
• Make sure these boxes are checked (ticked). If they are not, please tick them and click on the Save button:
  
  • Spyware, Adware, Dialers, and other potentially dangerous programs
  • Archives
  • Mail databases
• Click on My Computer under Scan and then put the kettle on!
• Once the scan is complete, it will display the results. Click on View Scan Report.
• You will see a list of infected items there. Click on Save Report As....
• Save this report to a convenient place like your Desktop. Change the Files of type to Text file (.txt) before clicking on the Save button.
• Copy and paste the report into your next reply along with a fresh HJT log and a description of how your PC is behaving.

Only if Kaspersky wasn't able to run follow the instructions below.
----------------------------------------------
Please download ATF cleaner
Make sure that all browser windows are closed.

Double-click ATF-Cleaner.exe to run the program.
Under Main choose: Select All and UNCHECK Cookies.
Click the Empty Selected button.

If you use Firefox browser

Click Firefox at the top and choose: Select All and UNCHECK Cookies.
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click No at the prompt.

If you use Opera browser

Click Opera at the top and choose: Select All and UNCHECK Cookies.
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click No at the prompt.

Click Exit on the Main menu to close the program.
----------------------------------------------
Create a new System Restore Point
This is a good time to clear your existing system restore points and establish a new clean restore point:

• Go to Start > All Programs > Accessories > System Tools > System Restore
• Select Create a restore point, and Ok it.
• Next, go to Start > Run and type in cleanmgr
• Select the More options tab
• Choose the option to clean up system restore and OK it.

----------------------------------------------
PANDA ONLINE SCAN

Please go >here< to run Panda's ActiveScan

• Once you are on the Panda site, click the Scan your PC now button
• A new window will open...click the Scan Now button
• Allow the ActiveX control to be installed. It will start downloading the files it requires for the scan. Note: This may take a couple of minutes
• Run the ActiveX control, if requested. The screen will then show the scanning progress - the scan will take a while to finish. Please be patient.
• When the scan has finished, click on Export To
• Save the file as Activescan.txt to your Desktop
• Close the Activescan window then go to your Desktop
• Double-click on Activescan.txt and it will open in Notepad
• In Notepad, click Edit > Select all, then Edit > Copy
• Reply to this thread and click Ctrl+V to paste the log in your reply

[jeromeserena]

have to go to work now kaspersky still wont work will try others tomorrow pm thanks for sticking in there

[chryssi2001]

You are welcome, i'll be here . If Panda doesn't work too, you will have to post your Sysclean report as an attachment. But let's hope Panda will work for you.

[jeromeserena]

when i do the scan it finishes but all that happens is an advert comes up saying no virus and my windows defender is out of date would i like to buy the panda scan tried it twice

[serenajerome]

hi there had to change my username. i got a message saying my email was returning yours for some reason. changed to another email account and then it would not let me log in could not find how to contact you without logging in. so thought this was only way i bet you wish you hadnt started with me. anyhow i hope it does not cause any problems i managed to get active scan by registering with them will post

[serenajerome]

;***********************************************************************************************************************************************************************************
ANALYSIS: 2008-07-12 20:43:02
PROTECTIONS: 1
MALWARE: 1
SUSPECTS: 0
;***********************************************************************************************************************************************************************************
PROTECTIONS
Description Version Active Updated
;===================================================================================================================================================================================
Windows Defender 1.1.3704.0 No No
;===================================================================================================================================================================================
MALWARE
Id Description Type Active Severity Disinfectable Disinfected Location
;===================================================================================================================================================================================
02233208 Generic Malware Virus/Trojan No 0 Yes No C:\Documents and Settings\Jerome\DoctorWeb\Quarantine\A0097609.exe
;===================================================================================================================================================================================
SUSPECTS
Sent Location 2
;===================================================================================================================================================================================
;===================================================================================================================================================================================
VULNERABILITIES
Id Severity Description 2
;===================================================================================================================================================================================
;===================================================================================================================================================================================

[chryssi2001]

Hello jerome,

Good for you changing your name to log in. I really don't know nor can i understand what happened.
----------------------------------------------
At last after insisting we got results.
----------------------------------------------
Using Windows Explore by right-clicking the Start button and left clicking Explore navigate to and find the following files: if found, delete the following (some may not be present after previous steps):

C:\Documents and Settings\Jerome\DoctorWeb\Quarantine\A0097609.exe

----------------------------------------------
Double click Malwarebytes' Anti-Malware to open it.
Click on Quarantee Tab, click on Delete All button.
----------------------------------------------
Remove SysClean folder from your Desktop. We won't need it any more.
----------------------------------------------
Keep Malwarebytes' Anti-Malware update it often and use it to check your pc frequently. It is a very good scanner. Real time protection is offered with the paid version.
----------------------------------------------
I can't see any firewall in your HijackThis log, so i assume you use windows firewall.

FIREWALL
Without a firewall your computer is susceptible to being hacked and taken over. If you use the Windows Firewall you might think that's sufficient but it only controls one way of the traffic (inbound). Simply using a Firewall in its default configuration can lower your risk greatly. It's preferable to install one of the suggested firewalls.
Vista users, must check compatibility with Vista before installation.

FREE FIREWALLS

• Comodo
• Outpost
• Sunbelt Kerio

Tutorial about Firewalls can be found here
----------------------------------------------
Time for some housekeeping

• Click START then RUN
• Now type Combofix /u in the runbox and click OK
• 

The above procedure will:

• Delete the following:
  • ComboFix and its associated files and folders.
  • VundoFix backups, if present
  • The C:\Deckard folder, if present
  • The C:_OtMoveIt folder, if present
• Reset the clock settings.
• Hide file extensions, if required.
• Hide System/Hidden files, if required.
• Reset System Restore.

----------------------------------------------
Congratulations you are clean!

Here are some free programs I recommend that could help you improve your computer's security.

Spybot Search and Destroy 1.6
Download it from here. Just choose a mirror and off you go.
Find here the tutorial on how to use Spybot properly here

Install SpyWare Blaster 4.0
Download it from here
Find here the tutorial on how to use Spyware Blaster here

Install WinPatrol
Download it from here
Here you can find information about how WinPatrol works here

Install FireTrust SiteHound
You can find information and download it from here

Install MVPS Hosts File from here
The MVPS Hosts file replaces your current HOSTS file with one containing well know ad sites etc. Basically, this prevents your computer from connecting to those sites by redirecting them to 127.0.0.1 which is your local computer.
Find Tutorial here : http://www.mvps.org/winhelp2002/hosts.htm

Update your Antivirus programs and other security products regularly to avoid new threats that could infect your system.
You can use one of these sites to check if any updates are needed for your pc.
Secunia Software Inspector
F-secure Health Check

Visit Microsoft often to get the latest updates for your computer.
http://www.update.microsoft.com
Note 1: If you are running Windows XP SP2, you should upgrade to SP3.
Note 2: Users of Norton Internet Security 2008 should uninstall the software before they install Service Pack 3.
The security suite can then be reinstalled afterwards.

Please check out Tony Klein's article "How did I get infected in the first place?"

Read some information here how to prevent Malware.

Happy safe surfing!

[serenajerome]

thank you very much for all your help you have been great it is very much appriciated you do great work keep it up again many thanks jerome

[chryssi2001]

You are welcome, i was glad to help.

[Gary R]

This topic is now closed.

If you are the originator of this topic, and you need it re-opened please send an email to 'admin at malwareremoval.com', including a link to this topic.

If you have been helped and wish to donate to help with the costs of this volunteer site, please read Donations For Malware Removal

Please do not contact us if you are not the topic starter. A valid, working link to the closed topic is required along with the user name used. If the user name does not match the one in the thread linked, the email will be deleted.

Gary R