Key keeps coming back after deleting.

[heather]

Hi!
My laptop was booting up slower than it used to. The hourglass took a long time to go away and sometimes the icons took a long time to pop on the screen. I ran AVG which found cookies and a possible trojan SIntfNT.dll in a temp directory. It was still slow. I used Revo Uninstaller and deleted every program I don't use and removed everything I knew I didn't want at startup. I deleted any folders in my program files I didn't want and defragged. I removed all versions of Java and Acrobat and installed the newest versions. The hourglass now goes away almost immediately on startup.

The laptop came with a free trial of Vongo installed. I don't think I ever used it, and I uninstalled it using windows add/delete programs a looong time ago. I was cleaning up my hd and found that vongo still had a folder in program files. I deleted the folder. Ran hjt and have been trying to delete the entry associated with vongo but it keeps coming back on reboot. Ran a system search and found Vongo has folders at:

C:\Documents and Settings\Administrator\Start Menu\Programs
C:\SWSetup
C:\WINDOWS\system32\config\systemprofile\Start Menu\Programs

Revo Uninstaller doesn't have it listed and I'm not sure if I should delete these folders and then the key manually or try another uninstaller or... ?

And as for the rest of the stuff in the log, anything that needs to go? I'd like to get rid of anything that's an auto updater.. and what's up with InstallShield?

Thanks!
Heather


Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 8:24:02 PM, on 7/6/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16574)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
C:\WINDOWS\system32\mqsvc.exe
C:\WINDOWS\system32\mqtgsvc.exe
C:\Program Files\hpq\HP Wireless Assistant\HP Wireless Assistant.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://ie.redirect.hp.com/svs/rdr?TYPE= ... &pf=laptop
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://windowsupdate.microsoft.com/
O2 - BHO: (no name) - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - (no file)
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_06\bin\ssv.dll
O4 - HKLM\..\Run: [hpWirelessAssistant] C:\Program Files\hpq\HP Wireless Assistant\HP Wireless Assistant.exe
O4 - HKLM\..\Run: [High Definition Audio Property Page Shortcut] CHDAudPropShortcut.exe
O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [RecGuard] C:\Windows\SMINST\RecGuard.exe
O4 - HKLM\..\Run: [Cpqset] C:\Program Files\HPQ\Default Settings\cpqset.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - .DEFAULT User Startup: Vongo Tray.lnk = C:\Program Files\Vongo\Tray.exe (User 'Default user')
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_06\bin\ssv.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O14 - IERESET.INF: START_PAGE_URL=http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=64&bd=presario&pf=laptop
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/windows ... 7772918500
O16 - DPF: {6B75345B-AA36-438A-BBE6-4078B4C6984D} (HpProductDetection Class) - http://h20270.www2.hp.com/ediags/gmn2/i ... ection.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/s ... wflash.cab
O23 - Service: hpqwmiex - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: Kodak Camera Connection Software (KodakCCS) - Eastman Kodak Company - C:\WINDOWS\system32\drivers\KodakCCS.exe

--
End of file - 4108 bytes

[Katana]

Please note that all instructions given are customised for this computer only, the tools used may cause damage if used on a computer with different infections.

If you think you have similar problems, please post a log in the HJT forum and wait for help.

Hello and welcome to the forums

My name is Katana and I will be helping you to remove any infection(s) that you may have.

Please observe these rules while we work:
1. If you don't know, stop and ask! Don't keep going on.
2. Please reply to this thread. Do not start a new topic.
3. Please continue to respond until I give you the "All Clear"
(Just because you can't see a problem doesn't mean it isn't there)

If you can do those three things, everything should go smoothly

I apologize for the delay in responding, but as you can probably see the forums are quite busy.
Unfortunately there are far more people needing help than there are helpers.

Please Note, your security programs may give warnings for some of the tools I will ask you to use.
Be assured, any links I give are safe

----------------------------------------------------------------------------------------


If you still require help please post a fresh HJT log





No Antivirus

I can see no indication of any Antivirus software.

Use an AntiVirus Software - It is very important that you have anti-virus software running on your machine.
This alone can save you a lot of trouble with malware in the future.
Free AV list ( Home users only)
Avira AntiVir
Avast

Update your AntiVirus Software - It is imperitive that you update your Antivirus software at least once a week.
If you do not update your antivirus software then it will not be able to catch any of the new variants that may come out.

Antivirus is a MUST

[heather]

Katana,
Thanks for the reply. I have AVG and I do scans regularly, but don't leave it running all the time. In the past I have always had more system problems running virus scanners than any infection problems. I did scan with AVG and it found nothing. However, I did download Avast and it did find a trojan, Win32:Neptunia-KH. Guess I'll have to start using one now, huh? Here is my new HJT log.

Thanks,
Heather


Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 8:15:47 PM, on 7/10/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16574)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
C:\WINDOWS\system32\mqsvc.exe
C:\WINDOWS\system32\mqtgsvc.exe
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\Program Files\hpq\HP Wireless Assistant\HP Wireless Assistant.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Alwil Software\Avast4\ashSimpl.exe
C:\Program Files\Alwil Software\Avast4\ashChest.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://ie.redirect.hp.com/svs/rdr?TYPE= ... &pf=laptop
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://windowsupdate.microsoft.com/
O2 - BHO: (no name) - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - (no file)
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_06\bin\ssv.dll
O4 - HKLM\..\Run: [hpWirelessAssistant] C:\Program Files\hpq\HP Wireless Assistant\HP Wireless Assistant.exe
O4 - HKLM\..\Run: [High Definition Audio Property Page Shortcut] CHDAudPropShortcut.exe
O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [RecGuard] C:\Windows\SMINST\RecGuard.exe
O4 - HKLM\..\Run: [Cpqset] C:\Program Files\HPQ\Default Settings\cpqset.exe
O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - .DEFAULT User Startup: Vongo Tray.lnk = C:\Program Files\Vongo\Tray.exe (User 'Default user')
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_06\bin\ssv.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O14 - IERESET.INF: START_PAGE_URL=http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=64&bd=presario&pf=laptop
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/windows ... 7772918500
O16 - DPF: {6B75345B-AA36-438A-BBE6-4078B4C6984D} (HpProductDetection Class) - http://h20270.www2.hp.com/ediags/gmn2/i ... ection.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/s ... wflash.cab
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
O23 - Service: hpqwmiex - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: Kodak Camera Connection Software (KodakCCS) - Eastman Kodak Company - C:\WINDOWS\system32\drivers\KodakCCS.exe

--
End of file - 5027 bytes

[Katana]

That looks fine, let's make sure there is nothing else and then we can get down to removing Vongo and any unneeded startups.


Malwarebytes' Anti-Malware

Please download Malwarebytes' Anti-Malware to your desktop.

• Double-click mbam-setup.exe and follow the prompts to install the program.
• At the end, be sure a checkmark is placed next to
  • Update Malwarebytes' Anti-Malware
  • and Launch Malwarebytes' Anti-Malware
• then click Finish.
• If an update is found, it will download and install the latest version.
• Once the program has loaded, select Perform full scan, then click Scan.
• When the scan is complete, click OK, then Show Results to view the results.
• Be sure that everything is checked, and click Remove Selected.
• When completed, a log will open in Notepad. please copy and paste the log into your next reply
  
  • If you accidently close it, the log file is saved here and will be named like this:
  • C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt

Installed Programs

Please could you give me a list of the programs that are installed.

• Start HijackThis
• Click on the Misc Tools button
• Click on the Open Uninstall Manager button.

You will see a list with the programs installed in your computer.
Click on save list button and specify where you would like to save this file.
When you press Save button a notepad will open with the contents of that file.
Simply copy and paste the contents of that notepad into your next post.

[heather]

Thank you for the quick response. Here's the logs you requested.

Thanks,
Heather



Malwarebytes' Anti-Malware 1.20
Database version: 938
Windows 5.1.2600 Service Pack 2

2:33:41 AM 7/11/2008
mbam-log-7-11-2008 (02-33-41).txt

Scan type: Full Scan (C:\|D:\|)
Objects scanned: 112131
Time elapsed: 28 minute(s), 14 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 1
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Advanced\StartMenuLogOff (Hijack.StartMenu) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)


------------------------------------------

AC3Filter (remove only)
Acrobat.com
Adobe AIR
Adobe AIR
Adobe Flash Player ActiveX
Adobe Reader 9
Apple Software Update
avast! Antivirus
CCScore
Conexant HD Audio
Customer Experience Enhancement
DivX Codec
DivX Converter
DivX Player
DivX Web Player
doPDF 6.0 printer
ESSBrwr
ESSCDBK
ESScore
ESSCT
ESSgui
ESShelp
ESSini
ESSPCD
ESSSONIC
ESSTOOLS
ESSTUTOR
ESSvpaht
ESSvpot
HDAUDIO Soft Data Fax Modem with SmartCP
HijackThis 2.0.2
HLPIndex
HLPRFO
Hotfix for Windows Media Format 11 SDK (KB929399)
Hotfix for Windows XP (KB896256)
Hotfix for Windows XP (KB909095)
Hotfix for Windows XP (KB910728)
Hotfix for Windows XP (KB912436)
Hotfix for Windows XP (KB914440)
Hotfix for Windows XP (KB914906)
Hotfix for Windows XP (KB915326)
Hotfix for Windows XP (KB915865)
Hotfix for Windows XP (KB918005)
Hotfix for Windows XP (KB926239)
HP BatteryCheck 1.00 A7
HP DVD Play 2.3
HP Help and Support
HP Imaging Device Functions 6.0
HP Photosmart Premier Software 6.0
HP Product Detection
HP Quick Launch Buttons 6.10 A2
HP Update
HP User Guides 0027
HP Wireless Assistant 2.00 G2
Intel(R) Graphics Media Accelerator Driver
Intel(R) PRO Network Connections Drivers
Java DB 10.3.1.4
Java(TM) 6 Update 6
Java(TM) SE Development Kit 6 Update 6
Keyspan USB Serial Adapter
Kodak EasyShare software
KSU
Macromedia Flash Player 8
Macromedia Shockwave Player
Malwarebytes' Anti-Malware
Merriam-Webster
Microsoft .NET Framework 1.1
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft Money 2006
Microsoft National Language Support Downlevel APIs
Microsoft Office XP Professional with FrontPage
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C++ 2005 Redistributable
Microsoft Works
MSXML 4.0 SP2 (KB927978)
MSXML 4.0 SP2 (KB936181)
muvee autoProducer 5.0
Netscape Browser (remove only)
Notifier
Office 2003 Trial Assistant
OTtBP
OTtBPSDK
QuickTime
RealPlayer
Revo Uninstaller 1.71
Security Update for Step By Step Interactive Training (KB898458)
Security Update for Step By Step Interactive Training (KB923723)
Security Update for Windows Internet Explorer 7 (KB938127)
Security Update for Windows Internet Explorer 7 (KB942615)
Security Update for Windows Media Player (KB911564)
Security Update for Windows Media Player 10 (KB917734)
Security Update for Windows Media Player 10 (KB936782)
Security Update for Windows Media Player 6.4 (KB925398)
Security Update for Windows Media Player 9 (KB911565)
Security Update for Windows XP (KB893066)
Security Update for Windows XP (KB893756)
Security Update for Windows XP (KB896358)
Security Update for Windows XP (KB896422)
Security Update for Windows XP (KB896423)
Security Update for Windows XP (KB896424)
Security Update for Windows XP (KB896428)
Security Update for Windows XP (KB899587)
Security Update for Windows XP (KB899591)
Security Update for Windows XP (KB900725)
Security Update for Windows XP (KB901017)
Security Update for Windows XP (KB901190)
Security Update for Windows XP (KB901214)
Security Update for Windows XP (KB902400)
Security Update for Windows XP (KB903235)
Security Update for Windows XP (KB904706)
Security Update for Windows XP (KB905414)
Security Update for Windows XP (KB905749)
Security Update for Windows XP (KB908519)
Security Update for Windows XP (KB911562)
Security Update for Windows XP (KB911927)
Security Update for Windows XP (KB912919)
Security Update for Windows XP (KB913446)
Security Update for Windows XP (KB913580)
Security Update for Windows XP (KB914388)
Security Update for Windows XP (KB914389)
Security Update for Windows XP (KB917344)
Security Update for Windows XP (KB917422)
Security Update for Windows XP (KB917953)
Security Update for Windows XP (KB918118)
Security Update for Windows XP (KB918439)
Security Update for Windows XP (KB919007)
Security Update for Windows XP (KB920213)
Security Update for Windows XP (KB920670)
Security Update for Windows XP (KB920683)
Security Update for Windows XP (KB920685)
Security Update for Windows XP (KB921398)
Security Update for Windows XP (KB921503)
Security Update for Windows XP (KB922616)
Security Update for Windows XP (KB922819)
Security Update for Windows XP (KB923191)
Security Update for Windows XP (KB923414)
Security Update for Windows XP (KB923689)
Security Update for Windows XP (KB923694)
Security Update for Windows XP (KB923980)
Security Update for Windows XP (KB924191)
Security Update for Windows XP (KB924270)
Security Update for Windows XP (KB924496)
Security Update for Windows XP (KB924667)
Security Update for Windows XP (KB925454)
Security Update for Windows XP (KB925486)
Security Update for Windows XP (KB925902)
Security Update for Windows XP (KB926255)
Security Update for Windows XP (KB926436)
Security Update for Windows XP (KB927779)
Security Update for Windows XP (KB927802)
Security Update for Windows XP (KB928255)
Security Update for Windows XP (KB928843)
Security Update for Windows XP (KB929123)
Security Update for Windows XP (KB930178)
Security Update for Windows XP (KB931261)
Security Update for Windows XP (KB931784)
Security Update for Windows XP (KB932168)
Security Update for Windows XP (KB933729)
Security Update for Windows XP (KB935839)
Security Update for Windows XP (KB935840)
Security Update for Windows XP (KB936021)
Security Update for Windows XP (KB937894)
Security Update for Windows XP (KB938829)
Security Update for Windows XP (KB941202)
Security Update for Windows XP (KB941568)
Security Update for Windows XP (KB941569)
Security Update for Windows XP (KB943460)
Security Update for Windows XP (KB944653)
SFR
SHASTA
SKIN0001
SKINXSDK
Sonic Audio Module
Sonic Copy Module
Sonic Data Module
Sonic Express Labeler
Sonic MyDVD Plus
Sonic Update Manager
Speex Voice Audio CODEC
Synaptics Pointing Device Driver
Total Eclipse 4.2
TourSetup
Update for Windows XP (KB894391)
Update for Windows XP (KB896727)
Update for Windows XP (KB898461)
Update for Windows XP (KB900485)
Update for Windows XP (KB904942)
Update for Windows XP (KB908531)
Update for Windows XP (KB910437)
Update for Windows XP (KB911280)
Update for Windows XP (KB916595)
Update for Windows XP (KB920872)
Update for Windows XP (KB922582)
Update for Windows XP (KB927891)
Update for Windows XP (KB930916)
Update for Windows XP (KB936357)
Update for Windows XP (KB938828)
Update for Windows XP (KB942763)
VPRINTOL
Winamp (remove only)
Windows Installer 3.1 (KB893803)
Windows Internet Explorer 7
Windows Media Connect
Windows Media Format 11 runtime
Windows Media Format 11 runtime
Windows Media Player 10
Windows XP Hotfix - KB873333
Windows XP Hotfix - KB873339
Windows XP Hotfix - KB884575
Windows XP Hotfix - KB885250
Windows XP Hotfix - KB885464
Windows XP Hotfix - KB885835
Windows XP Hotfix - KB885836
Windows XP Hotfix - KB885855
Windows XP Hotfix - KB885884
Windows XP Hotfix - KB886185
Windows XP Hotfix - KB887472
Windows XP Hotfix - KB888113
Windows XP Hotfix - KB888239
Windows XP Hotfix - KB888302
Windows XP Hotfix - KB888402
Windows XP Hotfix - KB889673
Windows XP Hotfix - KB890859
Windows XP Hotfix - KB891781
Windows XP Hotfix - KB892559
WinRAR archiver
WinZip
WinZip Self-Extractor
WIRELESS
Wireless Home Network Setup

[Katana]

WOW

You have a very clean, updated machine. Congratulations to you


Now, let's look where Vongo is hiding

Create A Batch File
Please copy (Ctrl+C) and paste (Ctrl+V) the following text in the quote to Notepad.
Save it as "All Files" and name it look.bat Please save it on your desktop.

@echo off
if exist C:\kresults.txt del /q C:\kresults.txt
dir /a /d /s "Vongo" > C:\kresults.txt
start notepad C:\kresults.txt
del /q %0
exit

Double click on look.bat
Please be patient, as this will search the entire disc

Notepad will open, please copy/paste the results here.



Download and Run Registry Search
Download (LINK >>>) Registry Search (<<< LINK) to your desktop.

• Right click on the compressed RegSearch folder, and choose "Extract All". In the box that pops open, click "Next", then "Next" again, and then "Finish". You now have another RegSearch folder on your desktop.
• Open the new folder, and double click on regsearch.exe
• In the top window copy/paste the following line
  
  Vongo
• Click OK and Registry Search will scan your registry for the file(s), and a Notepad box will open with a report.
• Please save the text file at you desktop and call it found-entries.

Paste the results in your reply

[heather]

Katana -
Thank you for the compliment. I try to be very careful with what I download and install. The first instruction might not have worked right? You said it might take a while, but it was almost instant. Here's the logs you asked for.

Thanks,
Heather

------------------

Volume in drive C has no label.
Volume Serial Number is 3639-B035



-----------------------


Windows Registry Editor Version 5.00

; Registry Search 2.0 by Bobbi Flekman © 2005
; Version: 2.0.5.0

; Results at 7/11/2008 7:39:55 PM for strings:
; 'vongo
'
; Strings excluded from search:
; (None)
; Search in:
; Registry Keys Registry Values Registry Data
; HKEY_LOCAL_MACHINE HKEY_USERS


; End Of The Log...

[Katana]

The first instruction might not have worked right?

Correct, it didnt. The fool that wrote the batch file didn't tell it where to look (that would be me )

Create A Batch File
Please copy (Ctrl+C) and paste (Ctrl+V) the following text in the quote to Notepad.
Save it as "All Files" and name it look.bat Please save it on your desktop.

@echo off
if exist C:\kresults.txt del /q C:\kresults.txt
dir /a /d /s "C:\*Vongo*" > C:\kresults.txt
start notepad C:\kresults.txt
del /q %0
exit

Double click on look.bat
Please be patient, as this will search the entire disc

Notepad will open, please copy/paste the results here.

[heather]

Ahh much better.. figured those two lines weren't what you needed. Here's the new one.

Thanks,
Heather

----------------------------


Volume in drive C has no label.
Volume Serial Number is 3639-B035

Directory of C:\Documents and Settings\Administrator\Desktop

Vongo.lnk
1 File(s) 1,712 bytes

Directory of C:\Documents and Settings\Administrator\Start Menu\Programs

[Vongo]
0 File(s) 0 bytes

Directory of C:\Documents and Settings\Administrator\Start Menu\Programs\Startup

Vongo Tray.lnk
1 File(s) 1,719 bytes

Directory of C:\Documents and Settings\Administrator\Start Menu\Programs\Vongo

Vongo Player.lnk Vongo Tray.lnk
Vongo Portable.lnk Vongo.lnk
4 File(s) 7,093 bytes

Directory of C:\Documents and Settings\Default User\Desktop

Vongo.lnk
1 File(s) 1,712 bytes

Directory of C:\Documents and Settings\Default User\Start Menu\Programs

[Vongo]
0 File(s) 0 bytes

Directory of C:\Documents and Settings\Default User\Start Menu\Programs\Startup

Vongo Tray.lnk
1 File(s) 1,719 bytes

Directory of C:\Documents and Settings\Default User\Start Menu\Programs\Vongo

Vongo Player.lnk Vongo Tray.lnk
Vongo Portable.lnk Vongo.lnk
4 File(s) 7,093 bytes

Directory of C:\Documents and Settings\Heather\Application Data\Macromedia\Flash Player\#SharedObjects\RSE4PSPS

[www.vongo.com]
0 File(s) 0 bytes

Directory of C:\Documents and Settings\Heather\Application Data\Macromedia\Flash Player\macromedia.com\support\flashplayer\sys

[#www.vongo.com]
0 File(s) 0 bytes

Directory of C:\Documents and Settings\Heather\Cookies

heather@update.vongo[2].txt
1 File(s) 108 bytes

Directory of C:\Documents and Settings\LocalService\Cookies

system@update.vongo[2].txt
1 File(s) 108 bytes

Directory of C:\Program Files\Trend Micro\HijackThis\backups

backup-20080705-231835-126-Vongo Tray.lnk
backup-20080705-231835-846-Vongo Tray.lnk
backup-20080705-231835-888-Vongo Tray.lnk

3 File(s) 5,157 bytes

Directory of C:\SWSetup

[VONGO]
0 File(s) 0 bytes

Directory of C:\SWSetup\VONGO

VONGO_B3.1.31.02.cva
1 File(s) 2,674 bytes

Directory of C:\WINDOWS\Downloaded Installations\{0526EE28-D6E4-41E3-9D58-510B7A921197}

Vongo.msi
1 File(s) 16,505,344 bytes

Directory of C:\WINDOWS\Downloaded Installations\{20F15A02-3916-4775-8694-718E3F7AB31A}

Vongo.msi
1 File(s) 9,879,552 bytes

Directory of C:\WINDOWS\pss

Vongo Tray.lnkStartup
1 File(s) 2,349 bytes

Directory of C:\WINDOWS\system32\config\systemprofile\Desktop

Vongo.lnk
1 File(s) 1,712 bytes

Directory of C:\WINDOWS\system32\config\systemprofile\Start Menu\Programs

[Vongo]
0 File(s) 0 bytes

Directory of C:\WINDOWS\system32\config\systemprofile\Start Menu\Programs\Vongo

Vongo Player.lnk Vongo Tray.lnk
Vongo Portable.lnk Vongo.lnk
4 File(s) 7,093 bytes

Total Files Listed:
26 File(s) 26,425,145 bytes
6 Dir(s) 16,651,440,128 bytes free

[Katana]

OTMoveIt
Please download OTMoveIt2 by OldTimer and save it to your desktop

• Double-click OTMoveIt2.exe to run it.
• Copy the lines in the codebox below.

Code: Select all

C:\Documents and Settings\Administrator\Desktop\Vongo.lnk
C:\Documents and Settings\Administrator\Start Menu\Programs\Startup\Vongo Tray.lnk
C:\Documents and Settings\Administrator\Start Menu\Programs\Vongo
C:\Documents and Settings\Default User\Desktop\Vongo.lnk
C:\Documents and Settings\Default User\Start Menu\Programs\Startup\Vongo Tray.lnk
C:\Documents and Settings\Default User\Start Menu\Programs\Vongo
C:\WINDOWS\pss\Vongo Tray.lnkStartup
C:\WINDOWS\system32\config\systemprofile\Desktop\Vongo.lnk
C:\WINDOWS\system32\config\systemprofile\Start Menu\Programs\Vongo
EmptyTemp

• Return to OTMoveIt2, right click in the Paste List of Files/Folders to Move window (under the yellow bar) and choose Paste.

• Click the red Moveit! button.
• Copy everything in the Results window (under the green bar), and paste it in your next reply.
• Close OTMoveIt2

If a file or folder cannot be moved immediately you may be asked to reboot the machine to finish the move process. If you are asked to reboot the machine choose Yes.

Please post a fresh HJT log also

[heather]

Thank you. Here's the next logs.

Heather



C:\Documents and Settings\Administrator\Desktop\Vongo.lnk moved successfully.
C:\Documents and Settings\Administrator\Start Menu\Programs\Startup\Vongo Tray.lnk moved successfully.
C:\Documents and Settings\Administrator\Start Menu\Programs\Vongo moved successfully.
C:\Documents and Settings\Default User\Desktop\Vongo.lnk moved successfully.
C:\Documents and Settings\Default User\Start Menu\Programs\Startup\Vongo Tray.lnk moved successfully.
C:\Documents and Settings\Default User\Start Menu\Programs\Vongo moved successfully.
C:\WINDOWS\pss\Vongo Tray.lnkStartup moved successfully.
C:\WINDOWS\system32\config\systemprofile\Desktop\Vongo.lnk moved successfully.
C:\WINDOWS\system32\config\systemprofile\Start Menu\Programs\Vongo moved successfully.
< EmptyTemp >
File delete failed. C:\DOCUME~1\Heather\LOCALS~1\Temp\~DF6A6A.tmp scheduled to be deleted on reboot.
File delete failed. C:\DOCUME~1\Heather\LOCALS~1\Temp\~DF6A7E.tmp scheduled to be deleted on reboot.
File delete failed. C:\WINDOWS\temp\Perflib_Perfdata_6fc.dat scheduled to be deleted on reboot.
File delete failed. C:\WINDOWS\temp\_avast4_\Webshlock.txt scheduled to be deleted on reboot.
Temp folders emptied.
IE temp folders emptied.

OTMoveIt2 by OldTimer - Version 1.0.4.3 log created on 07132008_092417

Files moved on Reboot...
File C:\DOCUME~1\Heather\LOCALS~1\Temp\~DF6A6A.tmp not found!
File C:\DOCUME~1\Heather\LOCALS~1\Temp\~DF6A7E.tmp not found!
File C:\WINDOWS\temp\Perflib_Perfdata_6fc.dat not found!
File move failed. C:\WINDOWS\temp\_avast4_\Webshlock.txt scheduled to be moved on reboot.


----------------------------------------------------------

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 9:42:12 AM, on 7/13/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16574)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
C:\WINDOWS\system32\mqsvc.exe
C:\WINDOWS\system32\mqtgsvc.exe
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\Program Files\hpq\HP Wireless Assistant\HP Wireless Assistant.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://ie.redirect.hp.com/svs/rdr?TYPE= ... &pf=laptop
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://windowsupdate.microsoft.com/
O2 - BHO: (no name) - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - (no file)
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_06\bin\ssv.dll
O4 - HKLM\..\Run: [hpWirelessAssistant] C:\Program Files\hpq\HP Wireless Assistant\HP Wireless Assistant.exe
O4 - HKLM\..\Run: [High Definition Audio Property Page Shortcut] CHDAudPropShortcut.exe
O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [RecGuard] C:\Windows\SMINST\RecGuard.exe
O4 - HKLM\..\Run: [Cpqset] C:\Program Files\HPQ\Default Settings\cpqset.exe
O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_06\bin\ssv.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O14 - IERESET.INF: START_PAGE_URL=http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=64&bd=presario&pf=laptop
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/windows ... 7772918500
O16 - DPF: {6B75345B-AA36-438A-BBE6-4078B4C6984D} (HpProductDetection Class) - http://h20270.www2.hp.com/ediags/gmn2/i ... ection.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/s ... wflash.cab
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
O23 - Service: hpqwmiex - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: Kodak Camera Connection Software (KodakCCS) - Eastman Kodak Company - C:\WINDOWS\system32\drivers\KodakCCS.exe

--
End of file - 4805 bytes

[Katana]

Looking good, any other problems ?

[heather]

No more problems, it's running great! Are there any other keys in the HJT log that aren't essential? Like those extra buttons and menu items or the things that link to microsoft pages or the line with (no name)?

Thanks again!
Heather

[Katana]

You can fix this line, but there is not much point in removing any others

Fix With HJT

Close all other windows and then start HiJack This
Click Do A System Scan Only
When it has finished scanning put a check next to the following lines IF still present

O2 - BHO: (no name) - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - (no file)

- Close ALL open windows (especially Internet Explorer!)-
Now click Fix checked
Click yes to any prompts
Close HijackThis

After that .....


Congratulations your logs look clean

Let's see if I can help you keep it that way

First lets tidy up

Open OTMoveIt Click Cleanup,
it will now connect to the internet and get a list of files to delete.
When a box pops up click YES.

Delete any logs we have produced and empty your recycle bin

Set correct settings for files that should be hidden in Windows XP

• Click Start > My Computer > Tools menu (at top of page) > Folder Options > View tab.
• Under "Hidden files and folders" if necessary select Do not show hidden files and folders.
• If unchecked please checkHide protected operating system files (Recommended)
• If necessary check "Display content of system folders"
• If necessary Uncheck Hide file extensions for known file types. << This helps identify rogue files
  
• Click OK

Reset System Restore.
Now you should disable System restore to purge any infected files and then re-enable it,

On the Desktop, right-click My Computer.
Click Properties.
Click the System Restore tab.
Check Turn off System Restore.
Click Apply, and then click OK.
Restart your computer

Turn ON System Restore

On the Desktop, right-click My Computer.
Click Properties.
Click the System Restore tab.
Un-Check Turn off System Restore.
Click Apply, and then click OK.



The following is some info to help you stay safe and clean.
( Vista users must ensure that any programs are Vista compatible BEFORE installing )

You may already have some of the following programs, but I include the full list for the benefit of all the other people who will be reading this thread in the future.

Online Scanners
I would recommend a scan at one or more of the following sites at least once a month.

http://www.pandasecurity.com/activescan
http://www.kaspersky.com/kos/eng/partne ... bscan.html

!!! Make sure that all your programs are updated !!!
Secunia Software Inspector does all the work for you, .... see HERE for details

AntiSpyware

AntiSpyware is not the same thing as Antivirus.
Different AntiSpyware programs detect different things, so in this case it is recommended that you have more than one.
You should only have one running all the time, the other/s should be used "on demand" on a regular basis.
Most of the programs in this list have a free (for Home Users ) and paid versions,
it is worth paying for one and having "realtime" protection, unless you intend to do a manual scan often.

• Spybot - Search & Destroy <<< A must have program
  • It includes host protection and registry protection
  • A hosts file is a bit like a phone book, it points to the actual numeric address (i.e. the IP address) from the human friendly name of a website. This feature can be used to block malicious websites
• MalwareBytes Anti-malware <<< A New and effective program
• a-squared Free <<< A good "realtime" or "on demand" scanner
• superantispyware <<< A good "realtime" or "on demand" scanner

Prevention

These programs don't detect malware, they help stop it getting on your machine in the first place.
Each does a different job, so you can have more than one

• Winpatrol
  • An excellent startup manager and then some !!
  • Notifies you if programs are added to startup
  • Allows delayed startup
  • A must have addition
• SpywareBlaster 4.0
  • SpywareBlaster sets killbits in the registry to prevent known malicious activex controls from installing themselves on your computer.
• SpywareGuard 2.2
  • SpywareGuard provides real-time protection against spyware.
  • Not required if you have other "realtime" antispyware or Winpatrol
• ZonedOut
  • Formerly known as IE-SPYAD, adds a long list of sites and domains associated with known advertisers and marketers to the Restricted sites zone of Internet Explorer.
• MVPS HOSTS
  • This little program packs a powerful punch as it blocks ads, banners, 3rd party Cookies, 3rd party page counters, web bugs, and many hijackers.
  • For information on how to download and install, please read this tutorial by WinHelp2002.
  • Not required if you are using other host file protections

Internet Browsers

Microsoft has worked hard to make IE.7 a more secure browser, unfortunately whilst it is still the leading browser of choice it will always be under attack from the bad guys.
Using a different web browser can help stop malware getting on your machine.

• Make your Internet Explorer more secure - This can be done by following these simple instructions:
  1. From within Internet Explorer click on the Tools menu and then click on Options.
     
  2. Click once on the Security tab
  3. Click once on the Internet icon so it becomes highlighted.
  4. Click once on the Custom Level button.
     
     • Change the Download signed ActiveX controls to Prompt
     • Change the Download unsigned ActiveX controls to Disable
     • Change the Initialise and script ActiveX controls not marked as safe to Disable
     • Change the Installation of desktop items to Prompt
     • Change the Launching programs and files in an IFRAME to Prompt
     • Change the Navigate sub-frames across different domains to Prompt
     • When all these settings have been made, click on the OK button.
     • If it prompts you as to whether or not you want to save the settings, press the Yes button.
  5. Next press the Apply button and then the OK to exit the Internet Properties page.
If you are still using IE6 then either update, or get one of the following.
• FireFox
  • With many addons available that make customization easy this is a very popular choice
  • NoScript and AdBlockPlus addons are essential
• Opera
  • Another popular alternative
• Netscape
  • Another popular alternative
  • Also has Addons available

Cleaning Temporary Internet Files and Tracking Cookies

Temporary Internet Files are mainly the files that are downloaded when you open a web page.
Unfortunately, if the site you visit is of a dubious nature or has been hacked, they can also be an entry point for malware.
It is a good idea to empty the Temporary Internet Files folder on a regular basis.

Tracking Cookies are files that websites use to monitor which sites you visit and how often.
A lot of Antispyware scanners pick up these tracking cookies and flag them as unwanted.
CAUTION :- If you delete all your cookies you will lose any autologin information for sites that you visit, and will need your passwords

Both of these can be cleaned manually, but a quicker option is to use a program

• ATF Cleaner
  • Free and very simple to use
• CCleaner
  • Free and very flexible, you can chose which cookies to keep

Also PLEASE read this article.....So How Did I Get Infected In The First Place

The last and most important thing I can tell you is UPDATE.
If you don't update your security programs (Antivirus, Antispyware even Windows) then you are at risk.
Malware changes on a day to day basis. You should update every week at the very least.

If you follow this advice then (with a bit of luck) you will never have to hear from me again


If you could post back one more time to let me know everything is OK, then I can have this thread archived.

Happy surfing K'

[heather]

Katana,
Thank you again for all of your help. This site reminds me of the old days of the internet, where you could actually find information without wading through piles of crap and ads. It's hard enough to find good information these days, but to actually have someone personally walk me through step-by-step is more than I ever expected to find. Thank you so much.

Heather