How to remove Antivirus XP 2008

[dan12]

Chanel1, do not post in other people's thread, start a thread of your own and wait for a helper to respond.
my apology legaci_23 .
dan

[Chanel1]

Dan,

Sorry, I am new to this website and am learning how to work with MalWare.

Sincerely,

Chanel1

[legaci_23]

# version=4
# OnlineScanner.ocx=1.0.0.635
# OnlineScannerDLLA.dll=1, 0, 0, 79
# OnlineScannerDLLW.dll=1, 0, 0, 78
# OnlineScannerUninstaller.exe=1, 0, 0, 49
# vers_standard_module=3248 (20080707)
# vers_arch_module=1.064 (20080214)
# vers_adv_heur_module=1.064 (20070717)
# EOSSerial=a4745b83a75f444297e58779f154bc78
# end=finished
# remove_checked=false
# unwanted_checked=true
# utc_time=2008-07-08 12:16:40
# local_time=2008-07-07 08:16:40 (-0500, Eastern Daylight Time)
# country="United States"
# osver=5.1.2600 NT Service Pack 2
# scanned=697192
# found=16
# scan_time=8484
C:\data probably a variant of JS/TrojanDownloader.IstBar trojan BB8BA1ACACB123B6362CFA3BBAE545BD
C:\Documents and Settings\HP_Administrator\.jpi_cache\file\1.0\animan.class-7a0d95f5-6b0da1d1.class Java/TrojanDownloader.OpenStream.NAC trojan DBEE24E93B7EFBC279DAA14F64E9575E
C:\Documents and Settings\HP_Administrator\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Quarantine\QUAR1.60129 probably a variant of Win32/TrojanDownloader.PurityScan trojan DA0C71B0E7C9BA0B6A85087CFC06FE60
C:\Documents and Settings\HP_Administrator\Application Data\Sun\Java\Deployment\cache\6.0\51\25d09bb3-481a54ae Java/TrojanDownloader.OpenStream.NAC trojan DBEE24E93B7EFBC279DAA14F64E9575E
C:\Documents and Settings\HP_Administrator\Application Data\Sun\Java\Deployment\cache\6.0\57\538bb179-79413a81 Java/TrojanDownloader.OpenStream.NAB trojan CEC0DD504B18CCC2D97A22CECE9C96E7
C:\Documents and Settings\HP_Administrator\Application Data\Sun\Java\Deployment\cache\6.0\57\538bb179-79413a81 »ZIP »OP.class Java/TrojanDownloader.OpenStream.NAB trojan 00000000000000000000000000000000
C:\Documents and Settings\LocalService\Local Settings\Application Data\Mozilla\Firefox\Profiles\mmfhnzmy.default\Cache\AC453FDEd01 JS/TrojanDownloader.Iframe.EY.gen trojan 17BC5CFD840E384E37DD6448732FB984
C:\Program Files\Common Files\fiqo\fiqod\vocabulary Win32/TrojanDownloader.TSUpdate.J trojan 7901AE90CA5D7979D4FCA52D83D420FB
C:\QooBox\Quarantine\C\Documents and Settings\HP_Administrator\Application Data\CURITY~1\winword.exe.vir a variant of Win32/TrojanDownloader.PurityScan trojan 1290ACC55FC46B2359FEBB67C2253535
C:\QooBox\Quarantine\C\Documents and Settings\HP_Administrator\My Documents\YSTEM~1\w?auboot.exe.vir probably a variant of Win32/Adware.PurityScan application EE941880BC07C8035C9769ECBECA3375
C:\QooBox\Quarantine\C\Program Files\Outerinfo\OiUninstaller.exe.vir probably a variant of Win32/Adware.MediaTickets application B88D21EFEEC3F7FB90F5B8A1480074B1
C:\QooBox\Quarantine\C\Program Files\Outerinfo\OiUninstaller.exe.vir »NSIS »UE.exe probably a variant of Win32/Adware.MediaTickets application 00000000000000000000000000000000
C:\QooBox\Quarantine\C\Program Files\Seekmo Programs\Seekmo Toolbar\SeekmoTB.dll.vir Win32/Adware.180Solutions application B095234BE31B7D80BF299B7404BC19B3
C:\QooBox\Quarantine\C\Program Files\Seekmo Programs\Seekmo Toolbar\SeekmoTBUninstaller.exe.vir probably a variant of Win32/Adware.Agent application 2394C5F7688660F2B867A0C6E38ED55B
C:\WINDOWS\yzd.exe a variant of Win32/TrojanDownloader.PurityScan.BV trojan 4E7B654D25FD9CFB104517C12AA1A950
C:\WINDOWS\yzd.exe »NSIS »Yazzle1395OinAdmin.exe a variant of Win32/TrojanDownloader.PurityScan.BV trojan 00000000000000000000000000000000

[legaci_23]

hijackthis log


Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 21:59:21, on 7/7/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16674)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Symantec AntiVirus\DefWatch.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
c:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\system32\HPZipm12.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Linksys Wireless-G PCI Wireless Network Monitor\WLService.exe
C:\Program Files\Linksys Wireless-G PCI Wireless Network Monitor\WMP54Gv4.exe
C:\WINDOWS\ehome\ehtray.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\WINDOWS\RTHDCPL.EXE
C:\WINDOWS\system32\dllhost.exe
C:\hp\drivers\hplsbwatcher\lsburnwatcher.exe
C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb10.exe
C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\PROGRA~1\SYMANT~1\VPTray.exe
C:\Program Files\Java\jre1.6.0_01\bin\jusched.exe
C:\WINDOWS\eHome\ehmsas.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\WINDOWS\system32\ctfmon.exe
C:\PROGRA~1\PANICW~1\POP-UP~1\PSFree.exe
C:\Program Files\RSSoft\RedSwoosh.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Microsoft ActiveSync\wcescomm.exe
C:\Program Files\Veoh Networks\Veoh\VeohClient.exe
C:\PROGRA~1\MI3AA1~1\rapimgr.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\HP\hpcoretech\comp\hptskmgr.exe
C:\Program Files\InterMute\SpySubtract\SpySub.exe
C:\HP\KBD\KBD.EXE
C:\Program Files\Java\jre1.6.0_01\bin\jucheck.exe
C:\WINDOWS\ALCMTR.EXE
C:\WINDOWS\AGRSMMSG.exe
c:\windows\system\hpsysdrv.exe
C:\Program Files\Symantec AntiVirus\Rtvscan.exe
C:\WINDOWS\explorer.exe
C:\Program Files\Common Files\Real\Update_OB\RealOneMessageCenter.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\internet explorer\iexplore.exe
C:\PROGRA~1\MOZILL~1\FIREFOX.EXE
C:\WINDOWS\system32\NOTEPAD.EXE
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O2 - BHO: ST - {9394EDE7-C8B5-483E-8773-474BF36AF6E4} - C:\Program Files\MSN Apps\ST\01.03.0000.1005\en-xu\stmain.dll
O2 - BHO: MSNToolBandBHO - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\MSN Toolbar\01.02.5000.1021\en-us\msntb.dll
O3 - Toolbar: HP view - {B2847E28-5D7D-4DEB-8B67-05D28BCF79F5} - c:\Program Files\HP\Digital Imaging\bin\HPDTLK02.dll
O3 - Toolbar: MSN - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\MSN Toolbar\01.02.5000.1021\en-us\msntb.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O3 - Toolbar: Veoh Browser Plug-in - {D0943516-5076-4020-A3B5-AEFAF26AB263} - C:\Program Files\Veoh Networks\Veoh\Plugins\reg\VeohToolbar.dll
O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [HPBootOp] "C:\Program Files\Hewlett-Packard\HP Boot Optimizer\HPBootOp.exe" /run
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [LSBWatcher] c:\hp\drivers\hplsbwatcher\lsburnwatcher.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb10.exe
O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\VPTray.exe
O4 - HKLM\..\Run: [HPHmon06] C:\WINDOWS\system32\hphmon06.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_01\bin\jusched.exe"
O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [PopUpStopperFreeEdition] "C:\PROGRA~1\PANICW~1\POP-UP~1\PSFree.exe"
O4 - HKCU\..\Run: [Red Swoosh] C:\Program Files\RSSoft\RedSwoosh.exe /S
O4 - HKCU\..\Run: [Aim6] "C:\Program Files\AIM6\aim6.exe" /d locale=en-US ee://aol/imApp
O4 - HKCU\..\Run: [H/PC Connection Agent] "C:\Program Files\Microsoft ActiveSync\wcescomm.exe"
O4 - HKCU\..\Run: [Veoh] "C:\Program Files\Veoh Networks\Veoh\VeohClient.exe" /VeohHide
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: SpySubtract.lnk = C:\Program Files\InterMute\SpySubtract\sslaunch.exe
O4 - Global Startup: Updates from HP.lnk = C:\Program Files\Updates from HP\309731\Program\Updates from HP.exe
O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar2.dll/cmsearch.html
O8 - Extra context menu item: &Translate English Word - res://c:\program files\google\GoogleToolbar2.dll/cmwordtrans.html
O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar2.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar2.dll/cmcache.html
O8 - Extra context menu item: Download all by Rapidown... - C:\Program Files\Rapidown\RapidownGetAll.htm
O8 - Extra context menu item: Download by Rapidown... - C:\Program Files\Rapidown\RapidownGet.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar2.dll/cmsimilar.html
O8 - Extra context menu item: Translate Page into English - res://c:\program files\google\GoogleToolbar2.dll/cmtrans.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O9 - Extra button: Create Mobile Favorite - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MI3AA1~1\INetRepl.dll
O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MI3AA1~1\INetRepl.dll
O9 - Extra 'Tools' menuitem: Create Mobile Favorite... - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MI3AA1~1\INetRepl.dll
O9 - Extra button: Rapidown - {57E91B47-F40A-11D1-B792-444553540011} - C:\Program Files\Rapidown\Rapidown.exe
O9 - Extra 'Tools' menuitem: Rapidown - {57E91B47-F40A-11D1-B792-444553540011} - C:\Program Files\Rapidown\Rapidown.exe
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MI1933~1\OFFICE11\REFIEBAR.DLL
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm
O9 - Extra 'Tools' menuitem: Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra button: Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm (HKCU)
O9 - Extra 'Tools' menuitem: Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm (HKCU)
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {2042B57E-6336-459E-B7CE-2A0F6C9E6AF8} (IEPlayInterface Class) - file:///F:/win/setup/iaieplay.dll
O16 - DPF: {37A273C2-5129-11D5-BF37-00A0CCE8754B} (TTestGenXInstallObject) - http://asp.mathxl.com/wizmodules/testge ... nstall.cab
O16 - DPF: {56762DEC-6B0D-4AB4-A8AD-989993B5D08B} (OnlineScanner Control) - http://www.eset.eu/buxus/docs/OnlineScanner.cab
O16 - DPF: {5F8469B4-B055-49DD-83F7-62B522420ECC} (Facebook Photo Uploader Control) - http://upload.facebook.com/controls/Fac ... loader.cab
O16 - DPF: {95D88B35-A521-472B-A182-BB1A98356421} (Pearson Installation Assistant 2) - http://asp.mathxl.com/books/_Players/Pe ... lAsst2.cab
O16 - DPF: {E6D23284-0E9B-417D-A782-03E4487FC947} (Pearson MathXL Player) - http://asp.mathxl.com/books/_Players/MathPlayer.cab
O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~1\GOEC62~1.DLL
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec AntiVirus\DefWatch.exe
O23 - Service: GoogleDesktopManager - Google - C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - c:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec AntiVirus\SavRoam.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec AntiVirus\Rtvscan.exe
O23 - Service: WMP54Gv4SVC - GEMTEKS - C:\Program Files\Linksys Wireless-G PCI Wireless Network Monitor\WLService.exe

--
End of file - 12793 bytes

[dan12]

Open up malwarebytes click on quarantine and delete items in that folder!

Clear Java cache
There's some malware in your Java cache so lets clear it.

• Press Start
  
• Go to Control Panel
  
• Click Java
  
• Under Temporary Internet Files click Settings...
  
• Now click Delete files...
  
• Select both options and click OK
  
• The temporary files will now be deleted.
  
• When done click OK twice and close Control Panel
  

Clear Firefox Cache
For clearing the cache in English language versions of Firefox:

• Click on Tools
  
• Click on Options
  
• Click on the Privacy tab
  
• Click on the Settings button and a selection box will come up
  
• Select cache as well as any other categories that you want Firefox to clear
  
• Select OK to approve your selections and you will be returned to the Privacy tab again
  
• Select the box Ask me before clearing private data or Always clear my private data when I close Firefox whichever option you prefer
  
• Click on the Clear Now button and the cache, as well as any other options you selected, will be cleared
  
• Click OK to exit the Options menu box.
  

_________________

• Double-click OTMoveIt2.exe to run it.
  
• Copy the lines in the codebox below.
  

Code: Select all

C:\data
C:\WINDOWS\yzd.exe 
C:\Program Files\Common Files\fiqo\fiqod\vocabulary
C:\Documents and Settings\HP_Administrator\.jpi_cache\file\1.0\animan.class-7a0d95f5-6b0da1d1.


    

• Return to OTMoveIt2, right click in the Paste List of Files/Folders to Move window (under the yellow bar) and choose Paste.
  

• Click the red Moveit! button.
  
• Copy everything in the Results window (under the green bar), and paste it in your next reply.
  
• Close OTMoveIt2
  

Update Java Runtime Environment (JRE)

Your JRE is out of date. The current version is Java Runtime Environment (JRE) 6 Update 6.

1. Click on Start > Control Panel and double click on Add/Remove Programs. Locate Java(TM) SE Runtime Environment 6 Update 1 and click on Change/Remove to uninstall it.
   
2. Repeat for these old versions of JRE:
   J2SE Development Kit 5.0 Update 6
   J2SE Runtime Environment 5.0
   J2SE Runtime Environment 5.0 Update 6
   Java 2 Runtime Environment, SE v1.4.1_07
   
3. Click here to visit Java's website.
   
4. Scroll down to Java Runtime Environment (JRE) 6 Update 6. Click on Download.
   
5. Select Windows from the drop-down list for Platform.
   
6. Select Multi-language from the drop-down list for Language.
   
7. Check (tick) I agree to the Java SE Runtime Environment 6 License Agreement box and click on Continue.
   
8. Click on jre-6u6-windows-i586-p.exe link to download it and save this to a convenient location.
   
9. Run this installation to update your Java.

let me see otmoveit report and a fresh HJT log.

[legaci_23]

when I click on it its saying that I have to choose a program for it to run...what program do i choose?

[dan12]

when I click on it its saying that I have to choose a program for it to run...what program do i choose?

when you click on what? are you talking of the java update? java cache? Clear Firefox Cache?

[legaci_23]

the java update..i saved it to my desktop and icon is that type of one that doesnt know which program to open java update with...when i double click on the icon a window pops up and says:

To open this file, Windows needs to know what program created it. Windows can go online to look it up automatically, or you can manually select from a list of programs on your computer.

What do you want to do?

1. Use the Web service to find the appropriate program.

2. Select the program from a list

[dan12]

I will be updating mine, so I will be able to see if I can get the same problem as yourself.
It's late here so will be back with you in the morning.

[dan12]

Hi,legaci_23, Delete the version you downloaded.
When you go to the java website click on download "Java Runtime Environment (JRE) 6 Update 7" then select your windows platform (windows) then check mark I agree.Click on windows online Installation "jre-6u7-windows-i586-p-iftw.exe" which will then down load to your default location.
Remove old versions of java. Double click the java icon that you have just down loaded and Installation should start.

[legaci_23]

it does the same thing as before..do you know what program I should use in order for java update to work?

[dan12]

Did you download the update first before removing the older versions?
Did you uninstall older versions first then download the new update then try to install.
I'm trying to find what is happening so the more information I have we can hopefully resolve the problem.

[legaci_23]

i removed the older version first and then tried to install the new version.

[dan12]

Hi, Is there a java icon in Control Panel?

Not sure why why you can't install, try this alternative link - http://www.majorgeeks.com/Sun_Java_Runt ... d4648.html

download the latest version from MG first. Don't run it yet!

We need to reveal system folders

* Close all programs so that you are at your desktop.
* Double-click on the My Computer icon.
* Select the Tools menu and click Folder Options
* After the new window appears select the View tab.
* Place a checkmark in the checkbox labeled Display the contents of system folders
* Under the Hidden files and folders section select the radio button labeled Show hidden files and folders
* Remove the checkmark from the checkbox labeled Hide file extensions for known file types
* Remove the checkmark from the checkbox labeled Hide protected operating system files
* Press the Apply and then the ok button and shut down my computer
* Now your computer is configured to show all hidden files.
* For you and the tools to be able to see appropriate files we need to Show Hidden Files


Go to this folder: C:\Documents and Settings\Your Username\Application Data\Sun
Try the newest installer Java installers
Right click on the installer and select Repair. If this folder is not there I have something else to try.

Now try the update you downloaded!
dan

Edit: my apology I don't think that link works,I will try and find it for you.

[dan12]

Use the original link I gave you, to see how it goes!
edit:
I found another one here