TSG - Debbie5162

[andyspeake]

Hi, http://forums.techguy.org/malware-remov ... -help.html

Bad infection shes got there!

3/4's of the infections should be took out by CF + SDFix and the rest will be done manually so i'll start with the CF + SDFix.

Also HJT needs updated as well as the service pack! N0 service packs what so ever

Hi Debbie5162,

Update Your Windows XP.
You are currently using an unpatched version of Windows XP.
Before attempting to remove malware, it is CRITICAL that you update to Service Pack 1a.
Get SP1a here : http://www.microsoft.com/windowsxp/downloads/updates/sp1/default.mspx
You should also get SP3, but NOT NOW, rather only after your machine is clean.

===============================================

You are running an older version of Hijack This.
It is important that you uninstall any previous versions by using Add/Remove programs in your control panel before installing a newer version.

Download HJTInstall.exe to your Desktop.

• Doubleclick HJTInstall.exe to install it.
• By default it will install to C:\Program Files\Trend Micro\HijackThis .
• Click on Install.
• It will create a HijackThis icon on the desktop.
• Once installed, it will launch Hijackthis.
• Then just Exit Hijackthis.

Don't use the Analyse This button, its findings are dangerous if misinterpreted.
Don't have Hijackthis fix anything yet. Most of what it finds will be harmless or even required.




Download SDFix and save it to your Desktop.

Double click SDFix.exe and it will extract the files to %systemdrive%
(Drive that contains the Windows Directory, typically C:\SDFix)

Please then reboot your computer in Safe Mode by doing the following :

• Restart your computer
• After hearing your computer beep once during startup, but before the Windows icon appears, tap the F8 key continually;
• Instead of Windows loading as normal, the Advanced Options Menu should appear;
• Select the first option, to run Windows in Safe Mode, then press Enter.
• Choose your usual account.

• Open the extracted SDFix folder and double click RunThis.bat to start the script.
• Type Y to begin the cleanup process.
• It will remove any Trojan Services and Registry Entries that it finds then prompt you to press any key to Reboot.
• Press any Key and it will restart the PC.
• When the PC restarts the Fixtool will run again and complete the removal process then display Finished, press any key to end the script and load your desktop icons.
• Once the desktop icons load the SDFix report will open on screen and also save into the SDFix folder as Report.txt
  (Report.txt will also be copied to Clipboard ready for posting back on the forum).
• Finally paste the contents of the Report.txt back on the forum with a new HijackThis log

Download and Run ComboFix

Please visit this webpage for instructions for downloading ComboFix at your DESKTOP :
http://www.bleepingcomputer.com/combofix/how-to-use-combofix
Please ensure you read this guide carefully and install the Recovery Console first.

Additional links to download the tool:
http://download.bleepingcomputer.com/sUBs/ComboFix.exe
http://www.forospyware.com/sUBs/ComboFix.exe
http://subs.geekstogo.com/ComboFix.exe

Note: The Windows Recovery Console will allow you to boot up into a special recovery (repair) mode. This allows us to more easily help you should your computer have a problem after an attempted removal of malware. It is a simple procedure that will only take a few moments of your time.

Once installed, you should see a blue screen prompt that says:

The Recovery Console was successfully installed.

Please continue as follows:

• Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
• Click Yes to allow ComboFix to continue scanning for malware.
• When the tool is finished, it will produce a report for you.
• Please post the C:\ComboFix.txt along with a new HijackThis log so we may continue cleaning the system.

So please post back:
SDFix log
Combofix log
UPDATED Hijackthis log after running the 2 above tools



Thanks.

[Shaba]

Hi andyspeake

Just ask OP to install SP1a and post back a fresh HijackThis log first

Adjust, then post it.

[andyspeake]

HJT + SP1a installed succesfully, next post...




Download SDFix and save it to your Desktop.

Double click SDFix.exe and it will extract the files to %systemdrive%
(Drive that contains the Windows Directory, typically C:\SDFix)

Please then reboot your computer in Safe Mode by doing the following :

• Restart your computer
• After hearing your computer beep once during startup, but before the Windows icon appears, tap the F8 key continually;
• Instead of Windows loading as normal, the Advanced Options Menu should appear;
• Select the first option, to run Windows in Safe Mode, then press Enter.
• Choose your usual account.

• Open the extracted SDFix folder and double click RunThis.bat to start the script.
• Type Y to begin the cleanup process.
• It will remove any Trojan Services and Registry Entries that it finds then prompt you to press any key to Reboot.
• Press any Key and it will restart the PC.
• When the PC restarts the Fixtool will run again and complete the removal process then display Finished, press any key to end the script and load your desktop icons.
• Once the desktop icons load the SDFix report will open on screen and also save into the SDFix folder as Report.txt
  (Report.txt will also be copied to Clipboard ready for posting back on the forum).
• Finally paste the contents of the Report.txt back on the forum with a new HijackThis log

Download and Run ComboFix

Please visit this webpage for instructions for downloading ComboFix at your DESKTOP :
http://www.bleepingcomputer.com/combofix/how-to-use-combofix
Please ensure you read this guide carefully and install the Recovery Console first.

Additional links to download the tool:
http://download.bleepingcomputer.com/sUBs/ComboFix.exe
http://www.forospyware.com/sUBs/ComboFix.exe
http://subs.geekstogo.com/ComboFix.exe

Note: The Windows Recovery Console will allow you to boot up into a special recovery (repair) mode. This allows us to more easily help you should your computer have a problem after an attempted removal of malware. It is a simple procedure that will only take a few moments of your time.

Once installed, you should see a blue screen prompt that says:

The Recovery Console was successfully installed.

Please continue as follows:

• Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
• Click Yes to allow ComboFix to continue scanning for malware.
• When the tool is finished, it will produce a report for you.
• Please post the C:\ComboFix.txt along with a new HijackThis log so we may continue cleaning the system.

So please post back:
SDFix log
Combofix log
Hijackthis log after running the 2 above tools



Thanks.

[Shaba]

Post it.

[andyspeake]

SDFix + Combofix are wonderfull tools! All things just about removed and she says everything is running fine, i'll just get the left overs and run a MBAM

Hi Debbie5162,

Yep we are just about there

Remove bad HijackThis entries

• Run HijackThis
• Click on do a system scan only
• Click on the Scan button
• Put a check beside all of the items listed below (if present):
  
  O2 - BHO: (no name) - {AA58ED58-01DD-4d91-8333-CF10577473F7} - (no file)
  
  O3 - Toolbar: (no name) - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - (no file)
  
  
• Close all open windows and browsers/email, etc...
• Click on the "Fix Checked" button
• When completed, close the application.

COMBOFIX-Script

• Please open Notepad (Start -> Run -> type notepad in the Open field -> OK) and copy and paste the text present inside the code box below:
  
  

  Code: Select all

  File:: 
  C:\WINDOWS\000001_.tmp
  
  

  
  
• Save this as CFScript.txt and change the "Save as type" to "All Files" and place it on your desktop.
  
  
  
• Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before following the steps below. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
• Referring to the screenshot above, drag CFScript.txt into ComboFix.exe.
• ComboFix will now run a scan on your system. It may reboot your system when it finishes. This is normal.
• When finished, it shall produce a log for you. Copy and paste the contents of the log in your next reply.

CAUTION: Do not mouse-click ComboFix's window while it is running. That may cause it to stall.


Download and Run Malwarebytes' Anti-Malware
Please download Malwarebytes' Anti-Malware to your desktop.

• Double-click mbam-setup.exe and follow the prompts to install the program.
• At the end, be sure a checkmark is placed next to:
  
  • Update Malwarebytes' Anti-Malware
  • Launch Malwarebytes' Anti-Malware
• Then click Finish.
• If an update is found, it will download and install the latest version.
• Once the program has loaded, select Perform full scan, then click Scan.
• When the scan is complete, click OK, then Show Results to view the results.
• Be sure that everything is checked, and click Remove Selected.
• When completed, a log will open in Notepad. please copy and paste the log into your next reply.
• If you accidently close it, the log file is saved here and will be named like this: C:\Documents and Settings\<your username>\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt

So please post back:
Fresh HJT log
CFscript results
MBAM Results.


Thanks.

[Shaba]

Post it.

[andyspeake]

Everything looks good, i'll get her to update the Service pack + Adobe, post back a fresh HJT log and then all clean. Are we recommending that the OP should install SP3 now?

Update Your Windows XP to SP3.

Go to Microsoft and update to SP3.
If that link doesn't work try this one.
http://www.update.microsoft.com

After doing so, set automatic updates on.

Update Adobe Reader
Recently there have been vunerabilities detected in older versions of Adobe Reader. It is strongly suggested that you update to the current version. Adobe Reader 8.
You can download it from http://www.adobe.com/products/acrobat/readstep2.html
If you already have Adobe Photoshop® Album Starter Edition installed or do not wish to have it installed UNcheck the box which says Also Download Adobe Photoshop® Album Starter Edition.


Then please post a fresh hjt log and then we should be good to go.

[Shaba]

Hi

I wouldn't recommend it yet; there has been some problems with it.

Adjust, then post it

[andyspeake]

Congratulations you are clean!
Now that you are clean, please follow these simple steps in order to keep your computer clean and secure:

• Uninstall tools - The following will not only uninstall ComboFix but also clean up some other dangerous tools and backups, clean up the System Restore points and hide the system files.
  
  • Go to Start
  • Click on Run
  • Type ComboFix /u

After doing that with ComboFix, do this with OTcleanup to remove the tools not removed by ComboFix.

Please download OTCleanup from http://download.bleepingcomputer.com/ol ... leanIt.exe
Click the OTCleanIt icon and then click the CleanUp button.
If you get any pop ups asking if it is OK let the program proceed. At the end the program will ask to let it reboot the computer. Let it do so.

Let me know if the clean up went OK for OTcleanup.
You may delete any logs left on the desktop.

Here are some free programs I recommend that could help you improve your computer's security.


Install SpyWare Blaster
Download it from here
Find here the tutorial on how to use Spyware Blaster here

Install WinPatrol
Download it from here
Here you can find information about how WinPatrol works here

Install FireTrust SiteHound
You can find information and download it from here

Install MVPS Hosts File from here
The MVPS Hosts file replaces your current HOSTS file with one containing well know ad sites etc. Basically, this prevents your computer from connecting to those sites by redirecting them to 127.0.0.1 which is your local computer.
Find Tutorial here : http://www.mvps.org/winhelp2002/hosts.htm

Note: Be sure to disable the service "DNS Client" FIRST to allow the use of large HOSTS files without slowdowns.
If this isn't done first, the next reboot may take a VERY LONG TIME.
This is how to do it. First be sure you are signed in as a user with administrative privileges:

Stop and Disable the DNS Client Service
Go to Start, Run and type Services.msc and click OK.
Under the Extended Tab, Scroll down and find this service.
DNS Client
Right-Click on the DNS Client Service. Choose Properties
Select the General tab. Click on the Stop button.
Click the Arrow-down tab on the right-hand side at the Start-up Type box.
From the drop-down menu, click on Manual
Click the Apply tab, then click OK

Update your Antivirus programs and other security products regularly to avoid new threats that could infect your system.
You can use one of these sites to check if any updates are needed for your pc.
Secunia Software Inspector
F-secure Health Check

Please check this article by miekiemoes about how to prevent malware.

http://users.telenet.be/bluepatchy/miek ... ntion.html

Could please mark this thread "solved" so i know that this thread is finshed.



Happy safe surfing!

andyspeake

[Shaba]

Hi

These can go as well:

O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm

You can also suggest some 3rd party firewalls.

Adjust, then post it.

[andyspeake]

This 07 is solved and can be closed.

Thanks