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Ok, Cassie can see you struggling, as I am too havng something to go on to help you. I'm going to have a look around to see if Ican find out why were having problems. I assume you have admin rights to this pc?
Go to http://www.trendmicro.com/download/pattern.asp and download the Virus Pattern File (Official Pattern Release) to your desktop. This file will be called lptXXX.zip (XXX represents the version number)
Unzip lptXXX.zip and you'll get the file lpt$vpn.XXX. Read here how to unzip/extract properly.
Move the lpt$vpn.XXX to the Sysclean-folder you created on your desktop.
Open the sysclean-folder and doubleclick sysclean.com.
Check: "Automatically clean or delete detected files".
Click scan.
Open your sysclean-folder and copy and paste the contents of sysclean.log in your next reply.
hi, ive got another problem now, i've turned on my laptop and theres no volume and currently saying "No Audio Output is installed" it was working yesterday.
Are you able to get that text file to me, I need something to work with to help you. Failing that I would suggest a reformat which I will give you some pointers on as by the time I've taken to try and help you with lack of information we could of reformatted the machine.
Can you post me the Sysclean scan or the dss scan I asked for, I cannot help you if I don't have anything to look at. The time were taking, we could of formatted your system. I want to help but my options are limited. dan
dont think so, went on gateway recovery and completely rebooted the computer so i had to start from scratch again, i lost all my photos etc and its still throwing me off the internet.
Go to start> all programs > accessories > system tools > system restore
Restore my computer to an earlier time. Think about when this started and return it to say the day before or nearest restore point which it will allow you to.
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