upon posting on the support forum they suggested highly that I do a virus scan I did a panda scan and what do you know a virus popped up.
here is my HJT log and panda scan results
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 7:04:47 PM, on 3/24/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16608)
Boot mode: Normal
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\SYSTEM32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\SYSTEM32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
C:\WINDOWS\system32\nvraidservice.exe
C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
C:\Program Files\Zune\ZuneLauncher.exe
C:\PROGRA~1\Grisoft\AVG7\avgcc.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\ATI Technologies\ATI.ACE\CLI.exe
C:\Program Files\Yahoo!\Yahoo! Music Jukebox\ymetray.exe
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
C:\WINDOWS\system32\svchost.exe
c:\WINDOWS\system32\ZuneBusEnum.exe
C:\WINDOWS\system32\wbem\unsecapp.exe
C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
C:\WINDOWS\System32\svchost.exe
C:\Documents and Settings\user\Desktop\HiJackThis.exe
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O4 - HKLM\..\Run: [winupdates] C:\Program Files\winupdates\winupdates.exe /auto
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [NVRaidService] C:\WINDOWS\system32\nvraidservice.exe
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [ATICCC] "C:\Program Files\ATI Technologies\ATI.ACE\cli.exe" runtime -Delay
O4 - HKLM\..\Run: [Zune Launcher] "c:\Program Files\Zune\ZuneLauncher.exe"
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVG7\avgcc.exe /STARTUP
O4 - HKCU\..\Run: [updateMgr] "C:\Program Files\Adobe\Acrobat 7.0\Reader\AdobeUpdateManager.exe" AcRdB7_0_7 -reboot 1
O4 - HKCU\..\Run: [ATI Remote Control] C:\Program Files\ATI Multimedia\RemCtrl\ATIRW.exe
O4 - HKCU\..\Run: [ATI Launchpad] "C:\Program Files\ATI Multimedia\main\launchpd.exe"
O4 - HKCU\..\Run: [ATI DeviceDetect] C:\Program Files\ATI Multimedia\main\ATIDtct.EXE
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [ares] "C:\Program Files\Ares\Ares.exe" -h
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [Tunebite] C:\Program Files\RapidSolution\Tunebite\Tunebite.exe -tray
O4 - HKUS\S-1-5-19\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'Default user')
O4 - Global Startup: ATI CATALYST System Tray.lnk = C:\Program Files\ATI Technologies\ATI.ACE\CLI.exe
O4 - Global Startup: ymetray.lnk = C:\Program Files\Yahoo!\Yahoo! Music Jukebox\ymetray.exe
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O16 - DPF: {193C772A-87BE-4B19-A7BB-445B226FE9A1} (ewidoOnlineScan Control) - http://download.ewido.net/ewidoOnlineScan.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/activescan ... asinst.cab
O16 - DPF: {CD995117-98E5-4169-9920-6C12D4C0B548} (HGPlugin9USA Class) - http://gamedownload.ijjimax.com/gamedow ... in9USA.cab
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
O23 - Service: AVG Anti-Spyware Guard - GRISOFT s.r.o. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
--
End of file - 5421 bytes
panda scan
Adware:adware program Not disinfected c:\windows\system32\logs1.ini
Adware:adware/searchaid Not disinfected Windows Registry
Adware:adware/searchexe Not disinfected Windows Registry
Adware:adware/cws.aboutblank Not disinfected Windows Registry
Adware:adware/ist.istbar Not disinfected Windows Registry
Spyware:Cookie/Apmebf Not disinfected C:\Documents and Settings\user\Application Data\Mozilla\Firefox\Profiles\56gx9zt8.default\cookies.txt[.apmebf.com/]
Spyware:Cookie/WebtrendsLive Not disinfected C:\Documents and Settings\user\Application Data\Mozilla\Firefox\Profiles\56gx9zt8.default\cookies.txt[statse.webtrendslive.com/]
Spyware:Cookie/Atwola Not disinfected C:\Documents and Settings\user\Application Data\Mozilla\Firefox\Profiles\56gx9zt8.default\cookies.txt[.atwola.com/]
Spyware:Cookie/Doubleclick Not disinfected C:\Documents and Settings\user\Application Data\Mozilla\Firefox\Profiles\56gx9zt8.default\cookies.txt[.doubleclick.net/]
Spyware:Cookie/Advertising Not disinfected C:\Documents and Settings\user\Application Data\Mozilla\Firefox\Profiles\56gx9zt8.default\cookies.txt[.advertising.com/]
Spyware:Cookie/Atlas DMT Not disinfected C:\Documents and Settings\user\Application Data\Mozilla\Firefox\Profiles\56gx9zt8.default\cookies.txt[.atdmt.com/]
Spyware:Cookie/PointRoll Not disinfected C:\Documents and Settings\user\Application Data\Mozilla\Firefox\Profiles\56gx9zt8.default\cookies.txt[.ads.pointroll.com/]
Spyware:Cookie/YieldManager Not disinfected C:\Documents and Settings\user\Application Data\Mozilla\Firefox\Profiles\56gx9zt8.default\cookies.txt[ad.yieldmanager.com/]
Spyware:Cookie/FastClick Not disinfected C:\Documents and Settings\user\Application Data\Mozilla\Firefox\Profiles\56gx9zt8.default\cookies.txt[.fastclick.net/]
Spyware:Cookie/RealMedia Not disinfected C:\Documents and Settings\user\Application Data\Mozilla\Firefox\Profiles\56gx9zt8.default\cookies.txt[.realmedia.com/]
Spyware:Cookie/RealMedia Not disinfected C:\Documents and Settings\user\Application Data\Mozilla\Firefox\Profiles\56gx9zt8.default\cookies.txt[.247realmedia.com/]
Spyware:Cookie/RealMedia Not disinfected C:\Documents and Settings\user\Application Data\Mozilla\Firefox\Profiles\56gx9zt8.default\cookies.txt[.realmedia.com/]
Spyware:Cookie/Adrevolver Not disinfected C:\Documents and Settings\user\Application Data\Mozilla\Firefox\Profiles\56gx9zt8.default\cookies.txt[.adrevolver.com/]
Spyware:Cookie/QuestionMarket Not disinfected C:\Documents and Settings\user\Application Data\Mozilla\Firefox\Profiles\56gx9zt8.default\cookies.txt[.questionmarket.com/]
Spyware:Cookie/Tribalfusion Not disinfected C:\Documents and Settings\user\Application Data\Mozilla\Firefox\Profiles\56gx9zt8.default\cookies.txt[.tribalfusion.com/]
Spyware:Cookie/Target Not disinfected C:\Documents and Settings\user\Application Data\Mozilla\Firefox\Profiles\56gx9zt8.default\cookies.txt[.target.com/]
Spyware:Cookie/Traffic Marketplace Not disinfected C:\Documents and Settings\user\Application Data\Mozilla\Firefox\Profiles\56gx9zt8.default\cookies.txt[.trafficmp.com/]
Spyware:Cookie/Mediaplex Not disinfected C:\Documents and Settings\user\Application Data\Mozilla\Firefox\Profiles\56gx9zt8.default\cookies.txt[.mediaplex.com/]
Spyware:Cookie/Serving-sys Not disinfected C:\Documents and Settings\user\Application Data\Mozilla\Firefox\Profiles\56gx9zt8.default\cookies.txt[.serving-sys.com/]
Spyware:Cookie/Serving-sys Not disinfected C:\Documents and Settings\user\Application Data\Mozilla\Firefox\Profiles\56gx9zt8.default\cookies.txt[.bs.serving-sys.com/]
Spyware:Cookie/Serving-sys Not disinfected C:\Documents and Settings\user\Application Data\Mozilla\Firefox\Profiles\56gx9zt8.default\cookies.txt[.serving-sys.com/]
Spyware:Cookie/Overture Not disinfected C:\Documents and Settings\user\Application Data\Mozilla\Firefox\Profiles\56gx9zt8.default\cookies.txt[.overture.com/]
Spyware:Cookie/BurstNet Not disinfected C:\Documents and Settings\user\Application Data\Mozilla\Firefox\Profiles\56gx9zt8.default\cookies.txt[.burstnet.com/]
Spyware:Cookie/BurstBeacon Not disinfected C:\Documents and Settings\user\Application Data\Mozilla\Firefox\Profiles\56gx9zt8.default\cookies.txt[www.burstbeacon.com/]
Spyware:Cookie/BurstNet Not disinfected C:\Documents and Settings\user\Application Data\Mozilla\Firefox\Profiles\56gx9zt8.default\cookies.txt[.burstnet.com/]
Spyware:Cookie/AdDynamix Not disinfected C:\Documents and Settings\user\Application Data\Mozilla\Firefox\Profiles\56gx9zt8.default\cookies.txt[.ads.addynamix.com/]
Spyware:Cookie/Zedo Not disinfected C:\Documents and Settings\user\Application Data\Mozilla\Firefox\Profiles\56gx9zt8.default\cookies.txt[.zedo.com/]
Spyware:Cookie/adultfriendfinder Not disinfected C:\Documents and Settings\user\Application Data\Mozilla\Firefox\Profiles\56gx9zt8.default\cookies.txt[.adultfriendfinder.com/]
Spyware:Cookie/Overture Not disinfected C:\Documents and Settings\user\Application Data\Mozilla\Firefox\Profiles\56gx9zt8.default\cookies.txt[.perf.overture.com/]
Spyware:Cookie/Casalemedia Not disinfected C:\Documents and Settings\user\Application Data\Mozilla\Firefox\Profiles\56gx9zt8.default\cookies.txt[.casalemedia.com/]
Spyware:Cookie/Sextracker Not disinfected C:\Documents and Settings\user\Application Data\Mozilla\Firefox\Profiles\56gx9zt8.default\cookies.txt[.sextracker.com/]
Spyware:Cookie/Xiti Not disinfected C:\Documents and Settings\user\Application Data\Mozilla\Firefox\Profiles\56gx9zt8.default\cookies.txt[.xiti.com/]
Spyware:Cookie/Com.com Not disinfected C:\Documents and Settings\user\Application Data\Mozilla\Firefox\Profiles\56gx9zt8.default\cookies.txt[.com.com/]
Spyware:Cookie/Clickbank Not disinfected C:\Documents and Settings\user\Application Data\Mozilla\Firefox\Profiles\56gx9zt8.default\cookies.txt[.clickbank.net/]
Spyware:Cookie/Azjmp Not disinfected C:\Documents and Settings\user\Application Data\Mozilla\Firefox\Profiles\56gx9zt8.default\cookies.txt[.azjmp.com/]
Spyware:Cookie/YieldManager Not disinfected C:\Documents and Settings\user\Cookies\user@ad.yieldmanager[1].txt
Spyware:Cookie/Adrevolver Not disinfected C:\Documents and Settings\user\Cookies\user@adrevolver[2].txt
Spyware:Cookie/PointRoll Not disinfected C:\Documents and Settings\user\Cookies\user@ads.pointroll[1].txt
Spyware:Cookie/adultfriendfinder Not disinfected C:\Documents and Settings\user\Cookies\user@adultfriendfinder[1].txt
Spyware:Cookie/Advertising Not disinfected C:\Documents and Settings\user\Cookies\user@advertising[2].txt
Spyware:Cookie/Atlas DMT Not disinfected C:\Documents and Settings\user\Cookies\user@atdmt[1].txt
Spyware:Cookie/Doubleclick Not disinfected C:\Documents and Settings\user\Cookies\user@doubleclick[1].txt
Spyware:Cookie/Adrevolver Not disinfected C:\Documents and Settings\user\Cookies\user@media.adrevolver[3].txt
Spyware:Cookie/QuestionMarket Not disinfected C:\Documents and Settings\user\Cookies\user@questionmarket[2].txt
Virus:Generic Malware Disinfected C:\WINDOWS\Downloaded Program Files\HGStart9USA.exe
thanks in advanced