ComboFix 08-01-10.2 - HISDUser 2008-01-11 21:40:43.2 - NTFSx86
Microsoft Windows XP Professional 5.1.2600.2.1252.1.1033.18.621 [GMT -6:00]
Running from: C:\Documents and Settings\HISDUser\Desktop\ComboFix.exe
Command switches used :: C:\Documents and Settings\HISDUser\Desktop\CFScript.txt
* Created a new restore point
FILE
C:\WINDOWS\system32\bdddaad.dll
C:\WINDOWS\system32\ssa.dll
.
((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.
C:\VundoFix Backups
C:\WINDOWS\system32\ssa.dll
.
((((((((((((((((((((((((( Files Created from 2007-12-12 to 2008-01-12 )))))))))))))))))))))))))))))))
.
2008-01-11 21:45 . 2008-01-11 21:45 <DIR> d-------- C:\Program Files\MalwareCrush
2008-01-10 20:19 . 2000-08-31 08:00 51,200 --a------ C:\WINDOWS\NirCmd.exe
2008-01-08 21:26 . 2007-09-05 23:22 289,144 --a------ C:\WINDOWS\system32\VCCLSID.exe
2008-01-08 21:26 . 2006-04-27 16:49 288,417 --a------ C:\WINDOWS\system32\SrchSTS.exe
2008-01-08 21:26 . 2007-12-20 23:11 81,920 --a------ C:\WINDOWS\system32\IEDFix.exe
2008-01-08 21:26 . 2003-06-05 20:13 53,248 --a------ C:\WINDOWS\system32\Process.exe
2008-01-08 21:26 . 2004-07-31 17:50 51,200 --a------ C:\WINDOWS\system32\dumphive.exe
2008-01-08 21:26 . 2007-10-03 23:36 25,600 --a------ C:\WINDOWS\system32\WS2Fix.exe
2008-01-07 20:32 . 2008-01-07 20:32 0 --a------ C:\WINDOWS\nsreg.dat
2007-12-30 22:44 . 2008-01-08 21:26 3,366 --a------ C:\WINDOWS\system32\tmp.reg
2007-12-30 22:33 . 2007-12-30 22:33 <DIR> d-------- C:\Documents and Settings\HISDUser\Application Data\Grisoft
2007-12-30 22:33 . 2007-12-30 22:33 <DIR> d-------- C:\Documents and Settings\All Users\Application Data\Grisoft
2007-12-30 22:33 . 2007-05-30 06:10 10,872 --a------ C:\WINDOWS\system32\drivers\AvgAsCln.sys
2007-12-28 22:24 . 2007-12-28 22:24 12,288 --a------ C:\WINDOWS\system32\wupeng.exe
.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2007-12-20 15:46 --------- d-----w C:\Documents and Settings\HISDUser\Application Data\dvdcss
2007-11-17 04:21 --------- d-----w C:\Documents and Settings\HISDUser\Application Data\Canon
2007-11-16 02:45 --------- d-----w C:\Program Files\iTunes
2007-11-16 02:45 --------- d-----w C:\Program Files\iPod
2007-11-16 02:44 --------- d-----w C:\Program Files\QuickTime
2007-11-13 10:25 20,480 ----a-w C:\WINDOWS\system32\drivers\secdrv.sys
2007-09-02 20:21 80 --sh--r C:\WINDOWS\system32\E522512530.dll
.
((((((((((((((((((((((((((((( snapshot@2008-01-10_20.25.54.64 )))))))))))))))))))))))))))))))))))))))))
.
- 2008-01-11 02:19:40 233,472 ----a-w C:\WINDOWS\erdnt\Hiv-backup\Users\
00000001\NTUSER.DAT
+ 2008-01-12 03:40:14 233,472 ----a-w C:\WINDOWS\erdnt\Hiv-backup\Users\
00000001\NTUSER.DAT
- 2008-01-11 02:19:40 8,192 ----a-w C:\WINDOWS\erdnt\Hiv-backup\Users\
00000002\UsrClass.dat
+ 2008-01-12 03:40:14 8,192 ----a-w C:\WINDOWS\erdnt\Hiv-backup\Users\
00000002\UsrClass.dat
- 2008-01-11 02:19:40 233,472 ----a-w C:\WINDOWS\erdnt\Hiv-backup\Users\
00000003\NTUSER.DAT
+ 2008-01-12 03:40:14 233,472 ----a-w C:\WINDOWS\erdnt\Hiv-backup\Users\
00000003\NTUSER.DAT
- 2008-01-11 02:19:40 8,192 ----a-w C:\WINDOWS\erdnt\Hiv-backup\Users\
00000004\UsrClass.dat
+ 2008-01-12 03:40:14 8,192 ----a-w C:\WINDOWS\erdnt\Hiv-backup\Users\
00000004\UsrClass.dat
- 2008-01-11 02:19:40 3,239,936 ----a-w C:\WINDOWS\erdnt\Hiv-backup\Users\
00000005\NTUSER.DAT
+ 2008-01-12 03:40:14 3,239,936 ----a-w C:\WINDOWS\erdnt\Hiv-backup\Users\
00000005\NTUSER.DAT
- 2008-01-11 02:19:40 12,288 ----a-w C:\WINDOWS\erdnt\Hiv-backup\Users\
00000006\UsrClass.dat
+ 2008-01-12 03:40:14 12,288 ----a-w C:\WINDOWS\erdnt\Hiv-backup\Users\
00000006\UsrClass.dat
.
((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4
[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"ctfmon.exe"="C:\WINDOWS\system32\ctfmon.exe" [2004-08-04 04:00 15360]
"WMPNSCFG"="C:\Program Files\Windows Media Player\WMPNSCFG.exe" [2006-10-18 21:05 204288]
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"Apoint"="C:\Program Files\Apoint\Apoint.exe" [2004-09-13 02:33 155648]
"IgfxTray"="C:\WINDOWS\system32\igfxtray.exe" [2005-02-15 00:02 155648]
"HotKeysCmds"="C:\WINDOWS\system32\hkcmd.exe" [2005-02-15 00:02 126976]
"IntelWireless"="C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe" [2004-10-30 13:59 385024]
"DVDLauncher"="C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe" [2004-04-26 07:04 53248]
"UpdateManager"="C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" [2004-01-07 00:01 110592]
"dla"="C:\WINDOWS\system32\dla\tfswctrl.exe" [2004-12-06 00:05 127035]
"NWTRAY"="NWTRAY.EXE" [2002-03-12 09:37 28672 C:\WINDOWS\system32\nwtray.exe]
"iPrint Tray"="C:\WINDOWS\system32\iprntctl.exe" [2005-06-14 09:46 40960]
"ZENRC Tray Icon"="C:\WINDOWS\system32\zentray.exe" [2005-01-17 10:33 40960]
"Dell Wireless Manager UI"="C:\WINDOWS\system32\WLTRAY" [ ]
"TkBellExe"="C:\Program Files\Common Files\Real\Update_OB\realsched.exe" [2006-08-15 19:06 180269]
"QuickTime Task"="C:\Program Files\QuickTime\qttask.exe" [2007-10-19 20:16 286720]
"iTunesHelper"="C:\Program Files\iTunes\iTunesHelper.exe" [2007-11-02 18:36 267048]
"Winupdate Engine"="C:\WINDOWS\system32\wupeng.exe" [2007-12-28 22:24 12288]
"!AVG Anti-Spyware"="C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" [2007-06-11 03:25 6731312]
"MalwareCrush"="C:\Program Files\MalwareCrush\MalwareCrush.exe" [2007-12-30 07:18 1613824]
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
"CompatibleRUPSecurity"= 1 (0x1)
[HKEY_CURRENT_USER\software\microsoft\windows\currentversion\policies\system]
"DisableRegistryTools"= 0 (0x0)
[hkey_local_machine\software\microsoft\windows\currentversion\explorer\shellexecutehooks]
"{763370C4-268E-4308-A60C-D8DA0342BE32}"= C:\Program Files\Novell\ZENworks\NalShell.dll [2005-01-25 16:18 417792]
[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\winlogon]
"System"="ziswin.exe"
[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\winlogon\notify\IntelWireless]
C:\Program Files\Intel\Wireless\Bin\LgNotify.dll 2004-09-07 15:08 110592 C:\Program Files\Intel\Wireless\Bin\LgNotify.dll
[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\winlogon\notify\NetIdentity Notification]
C:\WINDOWS\system32\Novell\XtNotify.dll 2005-01-10 12:36 24576 C:\WINDOWS\system32\novell\xtnotify.dll
[HKEY_LOCAL_MACHINE\system\currentcontrolset\control\lsa]
Authentication Packages REG_MULTI_SZ msv1_0 nwv1_0
R1 nipplpt2;Novell iCapture Lpt Redirector 2;C:\WINDOWS\system32\drivers\nipplpt.sys [2005-06-14 09:44]
R2 BlankScr;HBDevice;C:\WINDOWS\system32\drivers\BlankScr.sys [2005-01-17 11:23]
R2 Remote Management Agent;Novell ZENworks Remote Management Agent;C:\Program Files\Novell\ZENworks\RemoteManagement\RMAgent\ZenRem32.exe [2004-11-22 12:07]
R2 XTAgent;Novell XTier Agent Services;C:\WINDOWS\System32\Novell\XTAgent.exe [2005-01-10 12:36]
R3 Darpan;Darpan;C:\WINDOWS\system32\DRIVERS\Darpan.sys [2005-01-10 10:37]
[HKEY_CURRENT_USER\software\microsoft\windows\currentversion\explorer\mountpoints2\{86c6eda6-9fec-11db-828e-0013ce556dec}]
\Shell\AutoRun\command - E:\LaunchU3.exe -a
[HKEY_CURRENT_USER\software\microsoft\windows\currentversion\explorer\mountpoints2\{94d2129c-6920-11dc-8315-0013ce556dec}]
\Shell\AutoRun\command - E:\LaunchU3.exe -a
.
Contents of the 'Scheduled Tasks' folder
"2008-01-07 20:36:03 C:\WINDOWS\Tasks\AppleSoftwareUpdate.job"
- C:\Program Files\Apple Software Update\SoftwareUpdate.exe
.
**************************************************************************
catchme 0.3.1344 W2K/XP/Vista - rootkit/stealth malware detector by Gmer,
http://www.gmer.netRootkit scan 2008-01-11 21:45:33
Windows 5.1.2600 Service Pack 2 NTFS
scanning hidden processes ...
scanning hidden autostart entries ...
scanning hidden files ...
scan completed successfully
hidden files: 0
**************************************************************************
.
--------------------- DLLs Loaded Under Running Processes ---------------------
PROCESS: C:\WINDOWS\system32\winlogon.exe
-> C:\WINDOWS\system32\xmlparse.dll
PROCESS: C:\WINDOWS\Explorer.EXE [6.00.2900.3156]
-> C:\Program Files\Novell\ZENworks\NLS\english\NalUIRes.dll
.
Completion time: 2008-01-11 21:47:33 - machine was rebooted
ComboFix-quarantined-files.txt 2008-01-12 03:47:17
ComboFix2.txt 2008-01-11 02:26:31
.
2008-01-09 03:03:50 --- E O F ---
Logfile of HijackThis v1.99.1
Scan saved at 9:49:56 PM, on 1/11/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16574)
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\System32\Novell\XTAgent.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe
C:\WINDOWS\System32\wltrysvc.exe
C:\WINDOWS\System32\bcmwltry.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Novell\ZENworks\nalntsrv.exe
C:\Program Files\Dell\NICCONFIGSVC\NICCONFIGSVC.exe
C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
C:\Program Files\Novell\ZENworks\RemoteManagement\RMAgent\ZenRem32.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Novell\ZENworks\wm.exe
C:\Program Files\Intel\Wireless\Bin\ZcfgSvc.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\Intel\Wireless\Bin\1XConfig.exe
C:\Program Files\Apoint\Apoint.exe
C:\WINDOWS\system32\hkcmd.exe
C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe
C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe
C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\Program Files\Apoint\Apntex.exe
C:\WINDOWS\system32\NWTRAY.EXE
C:\WINDOWS\system32\iprntctl.exe
C:\WINDOWS\system32\WLTRAY.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\WINDOWS\system32\wupeng.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Windows Media Player\WMPNSCFG.exe
C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\MalwareCrush\MalwareCrush.exe
C:\Program Files\MalwareCrush\MalwareCrush.exe
C:\WINDOWS\system32\notepad.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Hijackthis\HijackThis.exe
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext =
http://www.harlandale.net/R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,AutoConfigURL =
http://www.harlandale.net/proxy/proxy.pacO2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint\Apoint.exe
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [IntelWireless] C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe /tf Intel PROSet/Wireless
O4 - HKLM\..\Run: [DVDLauncher] "C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe"
O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [NWTRAY] NWTRAY.EXE
O4 - HKLM\..\Run: [iPrint Tray] C:\WINDOWS\system32\iprntctl.exe TRAY_ICON
O4 - HKLM\..\Run: [ZENRC Tray Icon] C:\WINDOWS\system32\zentray.exe
O4 - HKLM\..\Run: [Dell Wireless Manager UI] C:\WINDOWS\system32\WLTRAY
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [Winupdate Engine] C:\WINDOWS\system32\wupeng.exe
O4 - HKLM\..\Run: [!AVG Anti-Spyware] "C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" /minimized
O4 - HKLM\..\Run: [MalwareCrush] C:\Program Files\MalwareCrush\MalwareCrush.exe /h
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O8 - Extra context menu item: E&xport to Microsoft Excel -
res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\system32\msjava.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\system32\msjava.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Novell delivered applications - {C1994287-422F-47aa-8E5E-6323E210A125} - C:\Program Files\Novell\ZENworks\AxNalServer.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O11 - Options group: [INTERNATIONAL] International*
O16 - DPF: {15B782AF-55D8-11D1-B477-006097098764} (Macromedia Authorware Web Player Control) -
http://plato1.harlandale.net/pathways/p ... wswaxf.cabO16 - DPF: {25365FF3-2746-4230-9DA7-163CCA318309} (Automatic Driver Installation Control) -
http://inst.c-wss.com/n035p/EN/install/gtdownlr.cabO16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) -
http://www.update.microsoft.com/windows ... 7125425008O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) -
http://fpdownload2.macromedia.com/get/s ... wflash.cabO16 - DPF: {E5168F0C-8591-11D4-BCDF-006008B7FEA4} (PWLNINST Control) -
http://plato1.harlandale.net/Pathways/p ... lninst.cabO20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O20 - Winlogon Notify: IntelWireless - C:\Program Files\Intel\Wireless\Bin\LgNotify.dll
O20 - Winlogon Notify: NetIdentity Notification - C:\WINDOWS\system32\Novell\XtNotify.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: AVG Anti-Spyware Guard - GRISOFT s.r.o. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: Client Update Service for Novell (cusrvc) - Novell, Inc. - C:\WINDOWS\system32\cusrvc.exe
O23 - Service: EvtEng - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Novell Application Launcher (NALNTSERVICE) - Novell, Inc. - C:\Program Files\Novell\ZENworks\nalntsrv.exe
O23 - Service: NICCONFIGSVC - Dell Inc. - C:\Program Files\Dell\NICCONFIGSVC\NICCONFIGSVC.exe
O23 - Service: RegSrvc - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
O23 - Service: Novell ZENworks Remote Management Agent (Remote Management Agent) - Novell, Inc. - C:\Program Files\Novell\ZENworks\RemoteManagement\RMAgent\ZenRem32.exe
O23 - Service: Spectrum24 Event Monitor (S24EventMonitor) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
O23 - Service: WLANKEEPER - Intel® Corporation - C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe
O23 - Service: Dell Wireless WLAN Tray Service (wltrysvc) - Unknown owner - C:\WINDOWS\System32\wltrysvc.exe
O23 - Service: Novell XTier Agent Services (XTAgent) - Novell, Inc. - C:\WINDOWS\System32\Novell\XTAgent.exe
O23 - Service: Workstation Manager (ZFDWM) - Novell, Inc. - C:\Program Files\Novell\ZENworks\wm.exe
The computer still acts the same and Malware 3.7 is still doing the same thing with the security alert flashing and the popup tells me I need to download their software. Thanks