please help me (TSPE trojan)

[7707430]

hi guys, this is the first time i have ever
had to ask people how to fix a virus,
but this one is really annyoing!!!

its called "TSPE_Turktuk.17"
and i cant get rid off it!!!!!!!!!

and it keeps shutting down my computer whenever it feels like it!!!

please help me!!!!!!!!

thnx!!!

[Katana]

Hello and welcome to the forums

My name is Katana and I will be helping you to remove any infection(s) that you may have.

Please observe these rules while we work:
1. If you don't know, stop and ask! Don't keep going on.
2. Please reply to this thread. Do not start a new topic.
3. Please continue to respond until I give you the "All Clear"
(Just because you can't see a problem doesn't mean it isn't there)

If you can do those three things, everything should go smoothly


Click here to download HJTinstall.exe

• Save HJTinstall.exe to your desktop.
• Double click on the HJTinstall.exe icon on your desktop.
• By default it will install to C:\Program Files\Trend Micro\Hijack This.
• Continue to click Next in the setup dialogue boxes until you get to the Select Additional Tasks dialogue.
• Put a check by Create a desktop icon then click Next again.
• Continue to follow the rest of the prompts from there.
• At the final dialogue box click Finish and it will launch Hijack This.
• Click on the Do a system scan and save a log file button. It will scan and then ask you to save the log.
• Click Save to save the log file and then the log will open in notepad.
• Click on "Edit > Select All" then click on "Edit > Copy" to copy the entire contents of the log.
• Come back here to this thread and Paste the log in your next reply.
• DO NOT have Hijack This fix anything yet. Most of what it finds will be harmless or even required.

Installed Programs
Please could you give me a list of the programs that are installed. This will help me create a fix for you.

• Start HijackThis
• Click on the Config button
• Click on the Misc Tools button
• Click on the Open Uninstall Manager button.

You will see a list with the programs installed in your computer.
Click on save list button and specify where you would like to save this file.
When you press Save button a notepad will open with the contents of that file.
Simply copy and paste the contents of that notepad into your next post.

[Gary R]

Due to lack of response this topic is now closed.

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Please do not contact us if you are not the topic starter. A valid, working link to the closed topic is required along with the user name used. If the user name does not match the one in the thread linked, the email will be deleted.

Gary R