Losing internet connection, browser take ages to load

[chrisclarke]

I have problems with my internet connection and launching IE. Am wondering if the details below indicate there is a problem. I would be most grateful for assistance. Thank you.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 12:02:44. AM, on 24/10/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
C:\windows\system\hpsysdrv.exe
C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
C:\Program Files\USB Storage RW\shwicon.exe
C:\WINDOWS\system32\gearsec.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\Program Files\CyberLink\Shared files\RichVideo.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\WINDOWS\System32\PAStiSvc.exe
C:\WINDOWS\System32\svchost.exe
C:\PROGRA~1\Grisoft\AVG7\avgcc.exe
C:\Program Files\Belkin Keyboard\KbdAp32A.exe
C:\Program Files\Belkin Mouse\moffice.exe
C:\Program Files\Belkin Mouse\MOUSE32A.DAT
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\YourWare Solutions\FreeRAM XP Pro\FreeRAM XP Pro.exe
C:\Program Files\WinTV\Ir.exe
C:\Program Files\DateInTray\DateInTray.exe
C:\WINDOWS\BricoPacks\Vista Inspirat 2\RocketDock\RocketDock.exe
C:\Program Files\Splashkiller\SplashKillerRunner.exe
C:\WINDOWS\BricoPacks\Vista Inspirat 2\UberIcon\UberIcon Manager.exe
C:\Program Files\SlimBrowser\sbrowser.exe
C:\Program Files\FireTrust\MailWasher Pro\MailWasher.exe
C:\Documents and Settings\Owner\Desktop\HiJackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.virgin.net
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.virgin.net/ie/search
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.virgin.net
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://srch-gb7.hpwis.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://srch-gb7.hpwis.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,First Home Page = http://www.virgin.net/about/welcome/
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://gb7.hpwis.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Virgin Net Broadband
O1 - Hosts file is located at: C:\WINDOWS\System32\drivers\etc\hosts
O1 - Hosts: 66.98.148.65 auto.search.msn.com
O1 - Hosts: 66.98.148.65 auto.search.msn.es
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {493BEB95-444B-4482-96AB-948F45A6573E} - \
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
O4 - HKLM\..\Run: [KYE_Showicon] "C:\Program Files\USB Storage RW\shwicon.exe" -t"KYE\USB Storage RW"
O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [ZoneAlarm Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVG7\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [FLMK08KB] C:\Program Files\Belkin Keyboard\KbdAp32A.exe
O4 - HKLM\..\Run: [FLMOFFICE4DMOUSE] C:\Program Files\Belkin Mouse\moffice.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [SpeedTouch USB Diagnostics] "C:\Program Files\Virgin.net Broadband\Dragdiag.exe" /icon
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [FreeRAM XP] "C:\Program Files\YourWare Solutions\FreeRAM XP Pro\FreeRAM XP Pro.exe" -win
O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'Default user')
O4 - Startup: DateInTray.lnk = C:\Program Files\DateInTray\DateInTray.exe
O4 - Startup: RocketDock.lnk = C:\WINDOWS\BricoPacks\Vista Inspirat 2\RocketDock\RocketDock.exe
O4 - Startup: SplashKiller.lnk = C:\Program Files\Splashkiller\SplashKillerRunner.exe
O4 - Startup: UberIcon.lnk = C:\WINDOWS\BricoPacks\Vista Inspirat 2\UberIcon\UberIcon Manager.exe
O4 - Global Startup: AutoStart IR.lnk = C:\Program Files\WinTV\Ir.exe
O8 - Extra context menu item: &ieSpell Options - res://C:\Program Files\ieSpell\iespell.dll/SPELLOPTION.HTM
O8 - Extra context menu item: Check &Spelling - res://C:\Program Files\ieSpell\iespell.dll/SPELLCHECK.HTM
O8 - Extra context menu item: Lookup on Merriam Webster - file://C:\Program Files\ieSpell\Merriam Webster.HTM
O8 - Extra context menu item: Lookup on Wikipedia - file://C:\Program Files\ieSpell\wikipedia.HTM
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra button: ieSpell - {0E17D5B7-9F5D-4fee-9DF6-CA6EE38B68A8} - C:\Program Files\ieSpell\iespell.dll
O9 - Extra 'Tools' menuitem: ieSpell - {0E17D5B7-9F5D-4fee-9DF6-CA6EE38B68A8} - C:\Program Files\ieSpell\iespell.dll
O9 - Extra button: (no name) - {1606D6F9-9D3B-4aea-A025-ED5B2FD488E7} - C:\Program Files\ieSpell\iespell.dll
O9 - Extra 'Tools' menuitem: ieSpell Options - {1606D6F9-9D3B-4aea-A025-ED5B2FD488E7} - C:\Program Files\ieSpell\iespell.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.virgin.net
O16 - DPF: {0A5FD7C5-A45C-49FC-ADB5-9952547D5715} (Creative Software AutoUpdate) - http://www.creative.com/su/ocx/15026/CTSUEng.cab
O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://www.pcpitstop.com/pcpitstop/PCPitStop.CAB
O16 - DPF: {14C1B87C-3342-445F-9B5E-365FF330A3AC} (Hewlett-Packard Online Support Services) - https://h50203.www5.hp.com/HPISWeb/Cust ... anager.CAB
O16 - DPF: {1EF9F042-C2EB-4293-8213-474CAEEF531D} (TmHcmsX Control) - http://www.trendsecure.com/framework/co ... mHcmsX.CAB
O16 - DPF: {49232000-16E4-426C-A231-62846947304B} (SysData Class) - http://ipgweb.cce.hp.com/rdqcpc/downloads/sysinfo.cab
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/Shar ... /cabsa.cab
O16 - DPF: {67DABFBF-D0AB-41FA-9C46-CC0F21721616} (DivXBrowserPlugin Object) - http://download.divx.com/player/DivXBrowserPlugin.cab
O16 - DPF: {6A344D34-5231-452A-8A57-D064AC9B7862} (Symantec Download Manager) - https://webdl.symantec.com/activex/symdlmgr.cab
O16 - DPF: {A90A5822-F108-45AD-8482-9BC8B12DD539} (Crucial cpcScan) - http://www.crucial.com/controls/cpcScanner.cab
O16 - DPF: {AB86CE53-AC9F-449F-9399-D8ABCA09EC09} (Get_ActiveX Control) - https://h17000.www1.hp.com/ewfrf-JAVA/S ... anager.ocx
O16 - DPF: {F6ACF75C-C32C-447B-9BEF-46B766368D29} (Creative Software AutoUpdate Support Package) - http://www.creative.com/su/ocx/15026/CTPID.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{1E7EA01C-0577-4622-AFAF-120AAF3D2FD5}: NameServer = 194.168.4.100 194.168.8.100
O17 - HKLM\System\CCS\Services\Tcpip\..\{52850A3B-24FC-4D28-BEC6-086188CEEF1F}: NameServer = 192.168.2.1,4.2.2.2
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
O23 - Service: gearsec - GEAR Software - C:\WINDOWS\system32\gearsec.exe
O23 - Service: HauppaugeTVServer - Hauppauge Computer Works - C:\PROGRA~1\WinTV\HCWTVS~1.EXE
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files\CyberLink\Shared files\RichVideo.exe
O23 - Service: LiveShare P2P Server 9 (RoxLiveShare9) - Unknown owner - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxLiveShare9.exe (file missing)
O23 - Service: STI Simulator - Unknown owner - C:\WINDOWS\System32\PAStiSvc.exe
O23 - Service: stllssvr - Unknown owner - C:\Program Files\Common Files\SureThing Shared\stllssvr.exe (file missing)
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe

--
End of file - 9935 bytes

[askey127]

chrisclarke,
Tell me if you have had the ZoneAlarm firewall very long. There have been some difficulties with slow startups.
----------------------------------------------------------
Download and Install CCleaner

• Download CCleaner from here
• Double click on ccsetupXXX_slim.exe to start the installation of CCleaner. (XXX is the version number)
• Click OK
• Click Next
• Click I agree
• Click Next
• Click Install
• Once the installation has finished, click Finish

-----------------------------------------------------------
Set Options in CCleaner and run Cleaning Scan.
Open CCleaner if it's not already running.
( Do not use the Registry block to clean anything with this program. It is for experts only and it is risky).

• Select Cleaner Settings.
  Check Internet Explorer, Windows Explorer, and System so that all items are checked. In the Advanced section, have a check only on Old PreFetch Data.
• Click on the Options block on the left. Select Advanced.
  Uncheck Only delete files in Windows Temp folders older than 48 hours.
• Set Cookie Retention.
  Click on the Options block on the left, then choose Cookies.
  Under the Cookies to delete pane, highlight any cookies you would like to retain permanently (those companies or sites with which you regularly visit or do business), and click the right arrow > to move them to the Cookies to keep pane.
• Run Cleaning Scan. Click on the Cleaner block on the left. Choose the Windows tab.
  Click the Run Cleaner button. This process could take a while. When CCleaner shows how much has been removed, cleaning is finished.

Exit CCleaner by clicking on the X button in the upper right of the CCleaner window.
-----------------------------------------------------
Using Internet Explorer, Please Do an Online Scan with Kaspersky WebScanner.
Go here to run an online scanner from Kaspersky.

• Click on "Kaspersky Online Scanner"
• A new smaller window will pop up. Press on "Accept". After reading the contents.
• Now Kaspersky will update the anti-virus database. Let it run.
• Click on "Next">"Scan Settings", and make sure the database is set to "extended". And check both the scan options. Then click OK.
• Then click on "My Computer", and the scan will start.
• Once finished, save the log to your Desktop as filename KAV.txt

Note for Internet Explorer 7 users: If at any time you have trouble with the accept button of the license, click on the Zoom tool located at the right bottom of the IE window and set the zoom to 75 %. Once the license is accepted, reset to 100%.

Please post the contents of KAV.TXT
askey127

[chrisclarke]

askey127, Thank you for your response. If I may elucidate on my problem, I have been using an adsl router for 9 months with no problem until 16 Oct. From then onward I was constantly losing my internet connection every few minutes and having to restart the router only for the same thing to happen again. Initially launching IE then took up to 5 mins to load, the processor light not moving at all and clicking on anything else just freezes until I get a web page, when closing and relaunching it was fine. (I am still in touch with the manufacturer of the router but nothing achieved so far) I replaced with my original modem, I keep the connection but still have the identical problem with IE. Googling with this info suggested I may have malware hence why I got to this forum.

ZoneAlarm Pro I have had since March '07, I appreciate your comments re CCleaner, I have been using that for about 2 years.
At the end of my message I have pasted the results of Kaspersky scan. You will see I have an issue on my external G drive.
Prior to my first post I uninstalled IE 7 as some google results suggested that could be the problem, it is now reinstalled.
Quite honestly I do not know whether the router problem is linked to the slow start of IE but it still occurs with the original modem. If I plug the modem into my laptop there is still the same problem with IE which prior to 16 Oct I did not have.
I am quite willing to return my router for a replacement but if that is not the cause then that is pointless. I would be very grateful if you can come up with any ideas, thank you.
-------------------------------------------------------------------------------------
-------------------------------------------------------------------------------
KASPERSKY ONLINE SCANNER REPORT
Sunday, October 28, 2007 8:12:25 PM
Operating System: Microsoft Windows XP Home Edition, Service Pack 2 (Build 2600)
Kaspersky Online Scanner version: 5.0.98.0
Kaspersky Anti-Virus database last update: 28/10/2007
Kaspersky Anti-Virus database records: 447617
-------------------------------------------------------------------------------

Scan Settings:
Scan using the following antivirus database: extended
Scan Archives: true
Scan Mail Bases: true

Scan Target - My Computer:
C:\
D:\
E:\
F:\
G:\

Scan Statistics:
Total number of scanned objects: 97689
Number of viruses found: 1
Number of infected objects: 2
Number of suspicious objects: 0
Duration of the scan process: 01:57:04

Infected Object Name / Virus Name / Last Action
C:\Documents and Settings\All Users\Application Data\avg7\Log\emc.log Object is locked skipped
C:\Documents and Settings\All Users\Application Data\Grisoft\Avg7Data\avg7log.log Object is locked skipped
C:\Documents and Settings\All Users\Application Data\Grisoft\Avg7Data\avg7log.log.lck Object is locked skipped
C:\Documents and Settings\LocalService\Cookies\index.dat Object is locked skipped
C:\Documents and Settings\LocalService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat Object is locked skipped
C:\Documents and Settings\LocalService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat.LOG Object is locked skipped
C:\Documents and Settings\LocalService\Local Settings\History\History.IE5\index.dat Object is locked skipped
C:\Documents and Settings\LocalService\Local Settings\Temporary Internet Files\Content.IE5\index.dat Object is locked skipped
C:\Documents and Settings\LocalService\NTUSER.DAT Object is locked skipped
C:\Documents and Settings\LocalService\ntuser.dat.LOG Object is locked skipped
C:\Documents and Settings\NetworkService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat Object is locked skipped
C:\Documents and Settings\NetworkService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat.LOG Object is locked skipped
C:\Documents and Settings\NetworkService\NTUSER.DAT Object is locked skipped
C:\Documents and Settings\NetworkService\ntuser.dat.LOG Object is locked skipped
C:\Documents and Settings\Owner\Cookies\index.dat Object is locked skipped
C:\Documents and Settings\Owner\Local Settings\Application Data\Microsoft\Feeds Cache\index.dat Object is locked skipped
C:\Documents and Settings\Owner\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat Object is locked skipped
C:\Documents and Settings\Owner\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat.LOG Object is locked skipped
C:\Documents and Settings\Owner\Local Settings\History\History.IE5\index.dat Object is locked skipped
C:\Documents and Settings\Owner\Local Settings\History\History.IE5\MSHist012007102820071029\index.dat Object is locked skipped
C:\Documents and Settings\Owner\Local Settings\Temp\Perflib_Perfdata_174.dat Object is locked skipped
C:\Documents and Settings\Owner\Local Settings\Temp\~DFB0CF.tmp Object is locked skipped
C:\Documents and Settings\Owner\Local Settings\Temporary Internet Files\AntiPhishing\B3BB5BBA-E7D5-40AB-A041-A5B1C0B26C8F.dat Object is locked skipped
C:\Documents and Settings\Owner\Local Settings\Temporary Internet Files\Content.IE5\index.dat Object is locked skipped
C:\Documents and Settings\Owner\ntuser.dat Object is locked skipped
C:\Documents and Settings\Owner\ntuser.dat.LOG Object is locked skipped
C:\System Volume Information\MountPointManagerRemoteDatabase Object is locked skipped
C:\System Volume Information\_restore{A99C4B41-4737-4164-B5B9-394B33FC1A8B}\RP9\change.log Object is locked skipped
C:\WINDOWS\Debug\PASSWD.LOG Object is locked skipped
C:\WINDOWS\Internet Logs\fwdbglog.txt Object is locked skipped
C:\WINDOWS\Internet Logs\fwpktlog.txt Object is locked skipped
C:\WINDOWS\Internet Logs\IAMDB.RDB Object is locked skipped
C:\WINDOWS\Internet Logs\SEHURST.ldb Object is locked skipped
C:\WINDOWS\Internet Logs\tvDebug.log Object is locked skipped
C:\WINDOWS\SchedLgU.Txt Object is locked skipped
C:\WINDOWS\SoftwareDistribution\EventCache\{3E80FEFA-3C23-4223-AD53-C10418D5A2A3}.bin Object is locked skipped
C:\WINDOWS\SoftwareDistribution\ReportingEvents.log Object is locked skipped
C:\WINDOWS\Sti_Trace.log Object is locked skipped
C:\WINDOWS\system32\CatRoot2\edb.log Object is locked skipped
C:\WINDOWS\system32\CatRoot2\tmp.edb Object is locked skipped
C:\WINDOWS\system32\config\AppEvent.Evt Object is locked skipped
C:\WINDOWS\system32\config\default Object is locked skipped
C:\WINDOWS\system32\config\default.LOG Object is locked skipped
C:\WINDOWS\system32\config\Internet.evt Object is locked skipped
C:\WINDOWS\system32\config\SAM Object is locked skipped
C:\WINDOWS\system32\config\SAM.LOG Object is locked skipped
C:\WINDOWS\system32\config\SecEvent.Evt Object is locked skipped
C:\WINDOWS\system32\config\SECURITY Object is locked skipped
C:\WINDOWS\system32\config\SECURITY.LOG Object is locked skipped
C:\WINDOWS\system32\config\software Object is locked skipped
C:\WINDOWS\system32\config\software.LOG Object is locked skipped
C:\WINDOWS\system32\config\SysEvent.Evt Object is locked skipped
C:\WINDOWS\system32\config\system Object is locked skipped
C:\WINDOWS\system32\config\system.LOG Object is locked skipped
C:\WINDOWS\system32\h323log.txt Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\INDEX.BTR Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\INDEX.MAP Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\MAPPING.VER Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\MAPPING1.MAP Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\MAPPING2.MAP Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\OBJECTS.DATA Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\OBJECTS.MAP Object is locked skipped
C:\WINDOWS\Temp\ZLT04db6.TMP Object is locked skipped
C:\WINDOWS\Temp\ZLT04db9.TMP Object is locked skipped
C:\WINDOWS\wiadebug.log Object is locked skipped
C:\WINDOWS\wiaservc.log Object is locked skipped
C:\WINDOWS\WindowsUpdate.log Object is locked skipped
G:\Downloaded Programmes\Vista Theme\Vista_Transformation_Pack_7.0.exe/WISE0030.BIN Infected: not-a-virus:RiskTool.Win32.PsKill.e skipped
G:\Downloaded Programmes\Vista Theme\Vista_Transformation_Pack_7.0.exe WiseSFX: infected - 1 skipped
G:\System Volume Information\MountPointManagerRemoteDatabase Object is locked skipped

Scan process completed.

[askey127]

chrisclarke,
Just a bit of cleanup.
-----------------------------------------------------------
Reset Options in CCleaner for Regular Use.
Open CCleaner if it's not already running.

• Select Cleaner Settings.
  Check Internet Explorer, Windows Explorer, and System so that all items are checked. Then under Internet Explorer, Uncheck "History". In the Advanced section, have a check only on Old PreFetch Data.
• Click on the Options block on the left. Select Advanced.
  Check Only delete files in Windows Temp folders older than 48 hours.
• Set CCleaner to Run When Computer Starts. Click on the Options block on the left, then choose Settings. Check Run Ccleaner when computer starts.

Exit CCleaner by clicking on the X button in the upper right of the CCleaner window.
-----------------------------------------------------------
Remove log items with HighjackThis. Start HijackThis.
Click Do System Scan Only. When the Scan is complete, Check the following entries:
(Some of these lines may be missing)
O1 - Hosts: 66.98.148.65 auto.search.msn.com
O1 - Hosts: 66.98.148.65 auto.search.msn.es
O2 - BHO: (no name) - {493BEB95-444B-4482-96AB-948F45A6573E} - \
Make sure Every other window except HJT is closed (No other tabs showing in the bottom tray), and Click Fix Checked
Click the "X" in the upper right corner of the HiJackThis window to close it.
---------------------------------------------------------
I think your computer is free of malware

You do have a lot of different video services running at startup.
You might want to take a look at whether any were installed at about the time the trouble started.
(You can look at or remove startups with CCleaner, Tools button.)
I would ask about your problem at one of the system / hardware forums. They specialize in this kind of issue.
---------------------------------------------------------
Good Hardware Help Forums
Computer Trouble here: http://forum.computertrouble.co.uk/index.php
or
TechSupportGuy here : http://forums.techguy.org/21-windows-nt-2000-xp/
or
VirtualDr here: http://discussions.virtualdr.com/forumdisplay.php?f=48
or
PCPitStop here : http://forums.pcpitstop.com/index.php?showforum=3
All may require you to register free before posting for help.
askey127

[chrisclarke]

askey 127, Thank you for your reply. I was hoping you may have found something what was causing the problem but I think the problem is now resolved. From another forum a member asked if I was using ZA which I am, he explained that vsmon was verifying the connection, and until that completed, browsers can freeze. I disabled ZA re-booted launched my browser and my home page came up immediately, I then fitted the modem to my laptop, browser taking ages to load and unable to do anything else, disabled ZA, re-booted, home page came up right away. I replaced my adsl router which I had removed due to loss of connection and all is fine. So ZA was the problem!! I have now removed it from both PC's.
Thank you once again for your assistance. I am most grateful.

[askey127]

Glad we could be of assistance.

This topic is now closed. If you wish it reopened, please send us an email to 'admin at malwareremoval.com' with a link to your thread.
If you are the topic starter, you will need a valid, working link to the closed topic, along with the user name used.
The user name must match the one in the linked thread linked to avoid having the email deleted.

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