Help Please

[tmkr]

Hello,

I am having problems with my computer that I think have been caused by a virus. Whenever I plug anything into a USB port or insert a blank CD in the in the CD ROM drive the computer doesn’t recognize it. My internet connection has been deleted, and when I try to reinstall from the ISP CD I get the message “‘undefined’ is null or not an object.â€

[askey127]

tmkr,
Since your machine has no ability to communicate or transfer files to another machine, an analysis on a forum is very difficult.
To see whether your hard drive has failed, I would suggest the following sequence:
----------------------------------------------------------
Got to Start, Run and type cmd and hit <Enter>
When the command window comes up, type :
chkdsk c:
hit <Enter> again.
Maximize the command window, and wait for the scan to finish.
Read the results carefully to see if it reports that it found problems with your file system.
------------------------------------------------------------------------
IF it has found any problems with your file system,
Go To Start, Run and type cmd
hit <Enter>
Type this into the command window at the prompt:
chkdsk c: /F <==notice the /F, with one space between c: and /F
hit <Enter>
You will get a message that the volume is locked, and a request to do the repair on Reboot.
Answer Y
Then type exit to close the Command window.
Go to Start, Turn Off Computer and choose Reboot
It will scan again and make the repairs as the first part of the reboot process.

After it reboots, run the first sequence again (without the /F parameter), and see if it still shows an error.
Tell me what it found originally, and if there was a problem, whether the final sequence showed no errors.

If errors persist in scans after using the /F parameter, it is most likely that the hard drive has failed.

askey127

[askey127]

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