The ComboFix and HijackThis logs are both clean.
The "S" is like a lightening bolt S; I went on properties and it showed "PAS8_Update.exe".
This is the Palo Alto Software updater application, possibly for Business Plan Pro software. Have you got this installed? If so, it would be best to leave it as it is. If not, we can disable it from starting up. Please let me know.
Your email problem:
This doesn't appear to be a malware problem. I suggest that you check your settings, both in Outlook Express (OE) and at Cox. Most of your OE settings are unlikely to be the problem. If they were, I would expect you to have problems receiving any mail. However, there is one that could cause the problem:
- Open OE
- Click on the Tools menu and select Accounts...
- Click on the Mail tab and select your email account
- Click the Properties button
- Click on the Advanced tab
- Make sure that Leave a copy of messages on server is not checked
- Click OK then Close
In the course of my research, I found one person who had exactly the same problem who was using "CA Security Center". There was no resolution to his problem, but I suggest that you check the mail settings in CA Internet Security Suite.
Please let me know the result of the above.
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Although everything looks clean, I think it would be a good idea to run an online scan.
Kaspersky Online Scanner
Using Internet Explorer, go to: http://www.kaspersky.com/virusscanner
- Click on Kaspersky Online Scanner
- Click the Accept button
- Follow the prompts to download and install the ActiveX component(s) and other software
- If a yellow information bar appears at the top of the browser window, click on it and select Install ActiveX Control
- If a message box appears, click on OK or Run as appropriate
- Click Accept again (see the note below if using IE7)
- The program will launch and then start to download the latest definition files.
- Once the scanner is installed and the definitions downloaded, click 'Next'.
- Now click on 'Scan Settings'
- In the scan settings make sure that the following are selected:
- Scan using the following Anti-Virus database: 'Extended' (If available, otherwise 'Standard')
- Scan Options: 'Scan Archives' and 'Scan Mail Bases'
- Click 'OK'
- Now under 'Select a target to scan' select 'My Computer'
- The scan will take a while, so be patient and let it run. Once the scan is complete, it will display whether your system has been infected.
- Now click on the Save as... button:
- Save the report to your desktop (Save as type: Text document (txt))
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Please post the Kaspersky report and let me know about the email problem.
FYI I'm going away for the weekend, so I won't be around from tomorrow morning (UK time) until Tuesday morning.
