Compaq is considering changing the command "Press Any Key" because of the flood of calls asking where the "Any" key is.
AST technical support had a call complaining that her mouse was hard to control with the dust cover on. The cover turned out to be the plastic bag the mouse was packaged in.
A Dell technician advised his customer to put his troubled floppy back in the drive and close the door. The customer asked the tech to hold on, and was heard putting the phone down, getting up crossing the room to close the door to his room.
Another Dell customer called to say he couldn''t get his computer to fax anything. After 40 minutes of trouble-shooting, the technician discovered the man was trying to fax a piece of paper by holding it in front of the monitor screen and hiting the "send" key.
Yet another Dell customer called to complain that his keyboard no longer worked. He had clearned it by filling up his tub with soap and water and soaking the keyboard for a day, then removing all the keys and washing them individually.
A Dell technician recieved a call from a customer who was enraged because his computer had told him he was "bad and an invalid." The tech explained that the computer''s "bad command" and "invalid" responses shouldn''t be taken personally.
An exasperated caller to Dell Computer Tech Support couldn''t get her new Dell Computer to turn on. After ensuring the computer was plugged in, the technician asked her what happened when she pushed the power button. Her response, "I pushed and pushed on the foot pedal and nothing happens." The "foot pedal" turned out to be the computer''s mouse.
Another customer called Compaq tech support to say her brand-new computer wouldn''t work. She said she unpacked the unit, plugged it in, and sat there for 20 minutes waiting for something to happen. When asked what happened when she pressed the power switch, she asked "What power switch?"