This thread's last reply is from January 4, 2008, 8:28 PM UTC. Software, malware, and removal-tool
advice below may be out of date — treat specific steps and download links with caution.
Carolyn
If you haven't already, I would try running FF in safe mode (go to start, All Programs, Mozilla Firefox, Mozilla Firefox (safe mode)). Running FF in safe mode will disable all extensions. If FF safe mode runs ok, then the problem probably is one or more extensions. Next step is to enable extensions one at a time until you determine which one is causing the trouble.
ndmmxiaomayi
I'm not sure if Firefox works this way though. You need to specify a profile to load, direct copy and paste those stuffs in won't work.
Try forcing Firefox to use the default profile installed, see if you are having problems.
Start > Run and copy and paste in firefox.exe -P default -no-remote and press Enter. If it says can't find Firefox, add in Firefox file path. Usually in C:\Program Files\Mozilla Firefox. Make sure you include quotations when using file paths with spaces otherwise Windows can't find them.