they recently did some maintenance on the comp ; the avg program will not load properly and nor will it allow itself to be uninstalled; they are now concerned about safe surfing etc
it had occurred to me , if they got as far as posting a log on here, could that method be used to remove the program ?to remove it via the log entries for it? it apparently will not allow itself to be removed by add/remove programs so this somewhat different and maybe drastic method did occur to me; is it a viable option or not?
has also occurred to me whether their comp has some nasty on it that the avg is 'protecting' it from and therefore will not allow itself to BE uninstalled?
'I cannot run this program having upgraded so a system restore was done. Now I find it still wont run.
So I attempted an uninstall but get this error message....
Local machine: installation failed
Error: Checking of state of the item file link_All_Users_AVGHelp_FR failed.
The process cannot access the file because it is being used by another process. (32)
Now I cant repair or run AVG any ideas guys?'
'tried using safemode but the same error came up.
Tried restoring again to 3 weeks ago same error came up.'
Also did sys restore to two months ago same error which on start up says
"could not initialise AVG anti virus kernel interface appication cannot run"
Also there appears to be a languafe file missing when re-installation attempted
is what has been said
IS the log method viable or'barking up the wrong tree'?