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General Computer Support

YouTube Freezing Issue

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This thread's last reply is from March 17, 2021, 7:05 PM UTC. Software, malware, and removal-tool advice below may be out of date — treat specific steps and download links with caution.

Traceypeterson
March 15, 2021, 12:48 PM UTC
Hello everyone. For the past few days, whenever I want to watch any video on YouTube, my computer is showing the YouTube Keep Freezing error. Now I am using Google Chrome. Guys, I don’t know why this is happening and I can’t fix this issue. Can anyone help me to solve this issue? Any help will be greatly appreciated.
mAL_rEm018 Admin/Teacher
March 15, 2021, 2:22 PM UTC
Hello Tracerypeterson,

It might be caused by one of your extensions. There is a quick way to check if this is the case...

  • Open Chrome and click on the 3 dots in the top-right corner.
  • From the drop-down menu, select More tools and then extensions.
  • Disable all extensions by clicking on the blue toggle switch next to them.
  • Once they are disabled, the toggle switch should now be grey.


Once you've followed the steps above, please close Chrome and re-open it. Try accessing Youtube and let me know if the freezing issue is still there.
Traceypeterson
March 16, 2021, 9:50 AM UTC
Thanks for helping me. But the way you mentioned, I tried, but the same problem was still happening. I found this article after doing a lot of searching on Google. The problem has been solved by applying a process mentioned there. I just disabled Hardware Acceleration in Chrome. Now I can watch videos on YouTube without any problems.
mAL_rEm018 Admin/Teacher
March 17, 2021, 7:05 PM UTC
I'm glad you were able to fix the problem. :)

I will go ahead and lock this topic.

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