General Computer Support

Malwarebytes does not load either at start up or manually.

1 min read

✨ The volunteers who helped with this thread aren't active anymore, but you can still get a personalized answer — click Ask AI below.

Kestrel21

August 31, 2020, 11:01 AM UTC

Three days ago I noticed that my Malwarebytes Premium had failed to load at start up. I tried to load it from the short cut on the desktop without success. I have twice used the MBAM support tool to try and repair the issue which starts MBAM up but the fault returns on the next start up.

I have discovered that MBAM services is showing as suspended on my PC in task manager. Can anyone help me to return MBAM to normal please.

NonSuch Administrator

September 27, 2020, 11:18 PM UTC

I'm sorry your post was missed. Were you able to resolve this issue? Did you try the Malwarebytes forum for assistance?

Gary R Administrator

September 29, 2020, 6:44 AM UTC

Questions about Malwarebytes problems are best answered through their forum at .... https://forums.malwarebytes.com/forum/41-malwarebytes-for-windows-support-forum/

Alternatively, if you're using the paid for version, then you can raise a support ticket .... https://support.malwarebytes.com/hc/en-us/requests/new

Kestrel21

September 29, 2020, 4:56 PM UTC

I did contact the MBAM support via a ticket and the issue has now been resolved.

Gary R Administrator

September 29, 2020, 9:44 PM UTC

Glad to hear you got the help you needed. Thanks for letting us know.

✨ Ask AI about this thread

No ads, no affiliate links — generated on request from this thread's own archived content, not written by forum staff. Never run a scan/removal tool as a self-service step if the original thread describes it being done under a helper's direct supervision, and don't include your name, email, or other personal details in a follow-up question. See our privacy page for details on how this works.