Help with error message the system could not log you on as .

My sons computer has been turned on this morning and normally when the login window comes up we just hit enter as there is no password and it boots up all ok.

Its running Windows XP Home.

Today we are receving the following error message:

"the system could not log you on as the domain HOME is not available"

I have just tried to boot in safe mode but you get the same login box and error.

Not sure what to do or how to get in to fix/restore. Please could someone help.

Many thanks.

Hi bruceyfamily,

There are only certain problems that can be resolved via a forum such as this, to investigate further we need to be able to run tools that will produce logs that we can examine. In a case such as this then no scans can be run and it becomes very difficult to investigate the problem. I would recommend that a re-install of the Windows operating system is the only way to resolve the issue without an expert having physical access to the computer.

Hi thanks. Would I need the key off the machine for a reinstall as havnt got it written on the disc envelope?

Yes you will need the key, it will be printed on the cover of the media you purchased or on a sticker on the base of the computer if Windows was pre installed.