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Where do I begin

8 min read

This thread's last reply is from April 23, 2006, 1:08 AM UTC. Software, malware, and removal-tool advice below may be out of date — treat specific steps and download links with caution.

TOMZ
April 20, 2006, 3:39 AM UTC
I ran ad-aware, found a few Items. Cannot run SpyBot Says I do not have rights to use the file.

Here is my Hijackthis log:

Logfile of HijackThis v1.99.1
Scan saved at 10:31:28 PM, on 4/19/2006
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Nhksrv.exe
C:\WINDOWS\System32\CTsvcCDA.EXE
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\devldr32.exe
C:\WINDOWS\dllreg.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
C:\Program Files\Real\RealPlayer\RealPlay.exe
C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\WINDOWS\MMKeybd.exe
C:\Program Files\Dell\Support\Alert\bin\DAMon.exe
C:\Program Files\Hotbar\Bin\4.6.1.0\WeatherOnTray.exe
C:\Program Files\Hotbar\Bin\4.6.1.0\HbOEAddOn.exe
C:\WINDOWS\System32\intell321.exe
C:\WINDOWS\alt.exe
C:\Documents and Settings\All Users\Start Menu\Programs\Startup\BEQL.EXE
C:\Program Files\Dell Computer\Dell Image Expert\IXApplet.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpohmr08.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpotdd01.exe
C:\Program Files\Netropa\Traymon.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpoevm08.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\Bin\hpoSTS08.exe
F:\hijackthis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dellnet.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = about:blank
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dellnet.com/
F2 - REG:system.ini: Shell=explorer.exe C:\WINDOWS\System32\vxdmgr32.exe
F3 - REG:win.ini: run=C:\WINDOWS\dllreg.exe
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {0B5F7FDF-0717-45BF-B49D-695F3168C7FE} - C:\WINDOWS\system32\admparsek.dll
O2 - BHO: (no name) - {16875E09-927B-4494-82BD-158A1CD46BA0} - C:\WINDOWS\prflbmsgp32.dll (file missing)
O2 - BHO: ShprRprts - {2A8A997F-BB9F-48F6-AA2B-2762D50F9289} - C:\Program Files\ShopperReports\Bin\1.0.4.0\ShprRprt.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: (no name) - {621D36CC-09F4-44F6-BA4C-C8FBEAA00207} - C:\WINDOWS\adsldpbk.dll (file missing)
O2 - BHO: Hotbar - {B195B3B3-8A05-11D3-97A4-0004ACA6948E} - C:\Program Files\Hotbar\Bin\4.6.1.0\HbHostIE.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: (no name) - {DF00FFA0-AEA9-4EA8-A10F-8BB9A7F8508C} - C:\WINDOWS\adsldpbm.dll
O2 - BHO: (no name) - {EEE7178C-BBC3-4153-9DDE-CD0E9AB1B5B6} - C:\WINDOWS\adsldpbj.dll (file missing)
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - C:\Program Files\Microsoft Money\System\mnyviewer.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Hotbar - {B195B3B3-8A05-11D3-97A4-0004ACA6948E} - C:\Program Files\Hotbar\Bin\4.6.1.0\HbHostIE.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE NvQTwk,NvCplDaemon initialize
O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\Updreg.exe
O4 - HKLM\..\Run: [AHQInit] C:\Program Files\Creative\SBLive\Program\AHQInit.exe
O4 - HKLM\..\Run: [NAV Agent] C:\PROGRA~1\NORTON~1\navapw32.exe
O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKLM\..\Run: [DellTouch] C:\WINDOWS\MMKeybd.exe
O4 - HKLM\..\Run: [Dell|Alert] C:\Program Files\Dell\Support\Alert\bin\DAMon.exe
O4 - HKLM\..\Run: [load32] C:\WINDOWS\System32\load32.exe
O4 - HKLM\..\Run: [WeatherOnTray] C:\Program Files\Hotbar\Bin\4.6.1.0\WeatherOnTray.exe
O4 - HKLM\..\Run: [Hotbar] C:\Program Files\Hotbar\Bin\4.6.1.0\HbOEAddOn.exe
O4 - HKLM\..\Run: [intell321.exe] C:\WINDOWS\System32\intell321.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [ssgrate.exe] C:\WINDOWS\System32\winerdir.exe
O4 - HKCU\..\Run: [key] C:\WINDOWS\System32\winxp.exe
O4 - HKCU\..\Run: [AlexaToolbar] C:\WINDOWS\alt.exe
O4 - Startup: PowerReg Scheduler V3.exe
O4 - Global Startup: BEQL.EXE
O4 - Global Startup: Camio Viewer.lnk = C:\Program Files\Dell Computer\Dell Image Expert\IXApplet.exe
O4 - Global Startup: hp psc 1000 series.lnk = ?
O4 - Global Startup: hpoddt01.exe.lnk = ?
O9 - Extra button: ShopperReports - Compare travel rates - {946B3E9E-E21A-49c8-9F63-900533FAFE14} - C:\Program Files\ShopperReports\Bin\1.0.4.0\ShprRprt.dll
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: MoneySide - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - C:\Program Files\Microsoft Money\System\mnyviewer.dll
O9 - Extra button: ShopperReports - Compare product prices - {E77EDA01-3C56-4a96-8D08-02B42891C169} - C:\Program Files\ShopperReports\Bin\1.0.4.0\ShprRprt.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O12 - Plugin for .mp3: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin3.dll
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {14242341-4241-1432-1431-142423525557} - file://C:\Recycled\Q330995.exe
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1137432476222
O16 - DPF: {6E5A37BF-FD42-463A-877C-4EB7002E68AE} (Housecall ActiveX 6.5) - http://housecall65.trendmicro.com/housecall/applet/html/native/x86/win32/activex/hcImpl.cab
O20 - Winlogon Notify: st3 - C:\WINDOWS\system32\st3.dll
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\System32\CTsvcCDA.EXE
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Netropa NHK Server (Nhksrv) - Unknown owner - C:\WINDOWS\Nhksrv.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\System32\HPZipm12.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
titan9
April 20, 2006, 12:35 PM UTC
Hi :wave:

I am currently looking over your log. As I am an Undergraduate, everything that I post to you must be checked by an Expert. Thus, there may be a tiny bit of a delay between posts, but it shouldn't be too long. I will post back shortly with a potential fix.

Thanks for your patience!
titan9
April 20, 2006, 4:47 PM UTC
Hi again. It appears you have a Delf infection. Please do the following to get rid of it:

Download win32delfkil.exe: http://users.telenet.be/marcvn/tools/win32delfkil.exe
Save it on your desktop.
Double click on win32delfkil.exe and install it. This creates a new folder on your desktop: win32delfkil
Close all windows, open the win32delfkil folder and double click on fix.bat.

The computer will reboot automatically.
If you are using windows 2000, it is possible that you will have to restart the computer manually. If so, a message will appear.
After the reboot the infection should be killed.

Post a new HJT log.
TOMZ
April 22, 2006, 1:53 AM UTC
Okay I ran the cleaner you requested. Here is my new log:

Logfile of HijackThis v1.99.1
Scan saved at 8:43:58 PM, on 4/21/2006
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Nhksrv.exe
C:\WINDOWS\System32\CTsvcCDA.EXE
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\DOCUMENTS AND SETTINGS\ALL USERS\START MENU\PROGRAMS\STARTUP\BEQL.EXE
C:\WINDOWS\System32\devldr32.exe
C:\WINDOWS\dllreg.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
C:\Program Files\Real\RealPlayer\RealPlay.exe
C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\WINDOWS\MMKeybd.exe
C:\Program Files\Dell\Support\Alert\bin\DAMon.exe
C:\Program Files\Dell Computer\Dell Image Expert\IXApplet.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpohmr08.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpotdd01.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Program Files\Netropa\Traymon.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpoevm08.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\Bin\hpoSTS08.exe
C:\Program Files\Microsoft Money\System\urlmap.exe
C:\WINDOWS\explorer.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\DOCUME~1\Rhonda\LOCALS~1\Temp\is-D5PND.tmp\is-23N35.tmp
C:\DOCUME~1\Rhonda\LOCALS~1\Temp\is-AOMF8.tmp\spybotsd_includes.exe
C:\Documents and Settings\Rhonda\Local Settings\Temp\Temporary Directory 2 for hijackthis.zip\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dellnet.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = about:blank
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dellnet.com/
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.hotbar.com/dyn/hotbar/3.0/sb_searchPageHome.htm
F2 - REG:system.ini: Shell=explorer.exe C:\WINDOWS\System32\vxdmgr32.exe
F3 - REG:win.ini: run=C:\WINDOWS\dllreg.exe
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: ShprRprts - {2A8A997F-BB9F-48F6-AA2B-2762D50F9289} - C:\Program Files\ShopperReports\Bin\1.0.4.0\ShprRprt.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: (no name) - {A4F94C0C-54A7-4DB1-9AF3-B22E63D00302} - C:\WINDOWS\system32\adsldpbn.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - C:\Program Files\Microsoft Money\System\mnyviewer.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE NvQTwk,NvCplDaemon initialize
O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\Updreg.exe
O4 - HKLM\..\Run: [AHQInit] C:\Program Files\Creative\SBLive\Program\AHQInit.exe
O4 - HKLM\..\Run: [NAV Agent] C:\PROGRA~1\NORTON~1\navapw32.exe
O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKLM\..\Run: [DellTouch] C:\WINDOWS\MMKeybd.exe
O4 - HKLM\..\Run: [Dell|Alert] C:\Program Files\Dell\Support\Alert\bin\DAMon.exe
O4 - HKLM\..\Run: [load32] C:\WINDOWS\System32\load32.exe
O4 - HKLM\..\Run: [intell321.exe] C:\WINDOWS\System32\intell321.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [ssgrate.exe] C:\WINDOWS\System32\winerdir.exe
O4 - HKCU\..\Run: [key] C:\WINDOWS\System32\winxp.exe
O4 - Startup: PowerReg Scheduler V3.exe
O4 - Global Startup: BEQL.EXE
O4 - Global Startup: Camio Viewer.lnk = C:\Program Files\Dell Computer\Dell Image Expert\IXApplet.exe
O4 - Global Startup: hp psc 1000 series.lnk = ?
O4 - Global Startup: hpoddt01.exe.lnk = ?
O9 - Extra button: ShopperReports - Compare travel rates - {946B3E9E-E21A-49c8-9F63-900533FAFE14} - C:\Program Files\ShopperReports\Bin\1.0.4.0\ShprRprt.dll
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: MoneySide - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - C:\Program Files\Microsoft Money\System\mnyviewer.dll
O9 - Extra button: ShopperReports - Compare product prices - {E77EDA01-3C56-4a96-8D08-02B42891C169} - C:\Program Files\ShopperReports\Bin\1.0.4.0\ShprRprt.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O12 - Plugin for .mp3: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin3.dll
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {14242341-4241-1432-1431-142423525557} - file://C:\Recycled\Q330995.exe
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1137432476222
O16 - DPF: {6E5A37BF-FD42-463A-877C-4EB7002E68AE} (Housecall ActiveX 6.5) - http://housecall65.trendmicro.com/housecall/applet/html/native/x86/win32/activex/hcImpl.cab
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\System32\CTsvcCDA.EXE
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Netropa NHK Server (Nhksrv) - Unknown owner - C:\WINDOWS\Nhksrv.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\System32\HPZipm12.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
titan9
April 22, 2006, 1:19 PM UTC
Hello again. :)

While Delf is now gone, it looks like you've also been infected with Alfa Cleaner. We'll take care of that now.




  • Please download SmitfraudFix (by S!Ri) to your Desktop.
    http://siri.urz.free.fr/Fix/SmitfraudFix.zip
    Extract all the files to your Destop. A folder named SmitfraudFix will be created on your Desktop.
    Open the SmitfraudFix folder and double-click smitfraudfix.cmd
    Select option #1 - Search by typing 1 and press Enter
    This program will scan large amounts of files on your computer for known patterns so please be patient while it works. When it is done, the results of the scan will be displayed and it will create a log named rapport.txt in the root of your drive, eg: Local Disk C: or partition where your operating system is installed.


Reboot your PC and post the rapport.txt log as well as a new HJT log. :)
TOMZ
April 22, 2006, 6:03 PM UTC
I got in too big of a hurry and decided to run a virus clean program.
I used vcleaner from grisoft.com. Found a ton of virus's Bugbear, etc.

rebooted after cleaning the virus's and now I cannot get back into the computer. It appears that I have hosed it.

Instead of the logon with icons that is typical of XP I get the more traditonal logon screen with just a line for the name and a line for the password. I enter the correct information and it starts the logon but then immediately logs off. A never ending loop.

If I try to log on as administrator, it tells me the account is restricted.
If I try to log on in Safe mode as Administrator, it just immediatly logs me off again.

I have tried all options, safe mode, safe mode with netowrking, safe mode with command prompt.

I cannot seem to get into the system at all.

So it appears that the only solution I have at this time is a reformat and reload.
titan9
April 22, 2006, 7:01 PM UTC
Hi again.

Before you do a reformat, let me speak with some of the experts here. There may be another way to fix your problem other than starting over(by reformating).
TOMZ
April 22, 2006, 8:12 PM UTC
I'll wait on your response. thanks, Tom
titan9
April 22, 2006, 11:21 PM UTC
Hi again.

I have spoken with the experts and, unfortunately, there doesn't appear to be any well-known way of fixing your problems other than a reformat.
TOMZ
April 23, 2006, 1:08 AM UTC
Thanks for trying.

We can close this thread out.


Tom