My computer is infected!!!

Hi there,

My computer has been infected by "something" that makes my internet explorer to display "about:blank" instead of the home page I have requested and also is giving me pop up windows all the time that ask me to click there in order to clear my PC from spyware. Obviously I don't!

I have run today Spybot and cleared 13 harmfull items and also AVG which cleared 6 viruses.

Then I restarted my PC and i got a "Your computer is infected" pop up from the notifacion area on the task bar.

I did scan my PC again with both Spybot and AVG and the scans returned clear results.

Why Spybot and AVG can't fing anything wrong when I still get this annoying "Your computer is infected" from the notifacion area?

Is my PC still infected? What should I do?

Below I am attaching the Logfile of HijackThis that i have just run.

I would really appreciate your assistance on this.

Many Thanks,

Vangelis


Logfile of HijackThis v1.99.1
Scan saved at 22:00:27, on 18/03/2006
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Unable to get Internet Explorer version!

Running processes:
F:\WINDOWS\System32\smss.exe
F:\WINDOWS\system32\winlogon.exe
F:\WINDOWS\system32\services.exe
F:\WINDOWS\system32\lsass.exe
F:\WINDOWS\system32\svchost.exe
F:\WINDOWS\System32\svchost.exe
F:\WINDOWS\system32\spoolsv.exe
F:\WINDOWS\Explorer.EXE
F:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
F:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
F:\WINDOWS\System32\CTSvcCDA.exe
F:\WINDOWS\System32\svchost.exe
F:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
F:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
F:\WINDOWS\System32\wuauclt.exe
F:\Program Files\Internet Explorer\iexplore.exe
F:\PROGRA~1\EZULA\mmod.exe
F:\Program Files\MSN Messenger\msnmsgr.exe
F:\Program Files\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = about:blank
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = about:blank
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Internet Explorer Provided by blueyonder
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1
O2 - BHO: (no name) - {4da4616d-7e6e-4fd9-a2d5-b6c535733e22} - (no file)
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - F:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: MSN Toolbar - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - F:\Program Files\MSN Toolbar\01.01.1601.0\msgr.en-us.en-gb\msntb.dll
O4 - HKLM\..\Run: [Audio Sliders Launch] "F:\Program Files\Audio Sliders 3\volume.exe" /s
O4 - HKLM\..\Run: [AVG7_CC] F:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [AVG7_EMC] F:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
O4 - HKCU\..\Run: [eZmmod] F:\PROGRA~1\ezula\mmod.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://F:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - (no file)
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - F:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - F:\WINDOWS\web\related.htm
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - F:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - F:\Program Files\Messenger\MSMSGS.EXE
O12 - Plugin for .spop: F:\PROGRA~1\INTERN~1\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://dial.blueyonder.co.uk/
O16 - DPF: {05D44720-58E3-49E6-BDF6-D00330E511D3} (StagingUI Object) - http://zone.msn.com/binFrameWork/v10/StagingUI.cab40443.cab
O16 - DPF: {3BB54395-5982-4788-8AF4-B5388FFDD0D8} (ZoneBuddy Class) - http://zone.msn.com/BinFrameWork/v10/ZBuddy.cab32846.cab
O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1540.g.akamai.net/7/1540/52/20031216/qtinstall.info.apple.com/mickey/us/win/QuickTimeInstaller.exe
O16 - DPF: {5736C456-EA94-4AAC-BB08-917ABDD035B3} (ZonePAChat Object) - http://zone.msn.com/binframework/v10/ZPAChat.cab32846.cab
O16 - DPF: {AE1C01E3-0283-11D3-9B3F-00C04F8EF466} (HeartbeatCtl Class) - http://fdl.msn.com/zone/datafiles/heartbeat.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/MsnMessengerSetupDownloader.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://zone.msn.com/binFramework/v10/ZIntro.cab34246.cab
O16 - DPF: {DA2AA6CF-5C7A-4B71-BC3B-C771BB369937} (StadiumProxy Class) - http://zone.msn.com/binframework/v10/StProxy.cab35645.cab
O16 - DPF: {E5D419D6-A846-4514-9FAD-97E826C84822} (HeartbeatCtl Class) - http://fdl.msn.com/zone/datafiles/heartbeat.cab
O16 - DPF: {FF3C5A9F-5A99-4930-80E8-4709194C2AD3} (ZPA_Backgammon Object) - http://zone.msn.com/bingame/zpagames/ZPA_Backgammon.cab36385.cab
O16 - DPF: {FF3F0F03-0F01-131A-A3F9-08F02B23E0CC} - http://66.117.37.13/dba2332.exe
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "F:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - F:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - F:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - F:\WINDOWS\System32\CTSvcCDA.exe
O23 - Service: WINS Client (RpcPatch) - Unknown owner - F:\WINDOWS\System32\wins\DLLHOST.EXE (file missing)
O23 - Service: Network Connections Sharing (RpcTftpd) - Unknown owner - F:\WINDOWS\System32\wins\svchost.exe (file missing)
O23 - Service: Sony SPTI Service (SPTISRV) - Sony Corporation - F:\PROGRA~1\COMMON~1\SONYSH~1\AVLib\Sptisrv.exe

Hi vangelis,

Welcome to Malware Removal Forums.

As we work together to resolve you problem please read the instructions carefully.
If you have question please don't hesitate to ask.
The instructions I give are specific to your current problem and should not be used on other problems.
Post your replies to this thread.
Please continue to follow this thread until I have given you an "All Clean." Your intial symptoms may be gone but other issues may be present.

Ready? Let's go.

If you can give me anymore information on the popups your recieving it may help.

You have a adult content dialer. Information can be found here
Upon execution, this copies itself to the Windows desktop as "Access Members Area.exe" and queries dialup settings in the system registry.
It dials a premium rate number and connects to a remote site with Internet Explorer which then displays adult content.

====================

Update Your Windows XP.
You are currently using an unpatched version of Windows XP.
Before attempting to remove malware, it is CRITICAL that you update to Service Pack 1a.
Download SP1a here : http://www.microsoft.com/windowsxp/downloads/updates/sp1/default.mspx
You should also get SP2, but NOT NOW, rather only after your machine is clean.
After updating your Windows to SP1a, please post a new HijackThis log please, using the Reply button.


Thanks,
Rogue

While we appreciate that you may be busy, it has been 10 days or more since we heard from you.

Infections can change and fresh instructions will now need to be given. This topic is now closed, if you still require assistance then please start a new topic in the Malware Removal Forum

If you wish this topic reopened, please send us an email to 'admin at malwareremoval.com' with a link to your thread.

You can help support this site from this link :
Donations For Malware Removal

Do not bother contacting us if you are not the topic starter. A valid,
working link to the closed topic is required along with the user name used.
If the user name does not match the one in the thread linked, the email will be deleted.

Re-opened on email request.

I asked Vangelis to provide a new HJT log.

Thanks Chris, added to my watch list

Hi there,

Again apologies for the delay in responding...

here is the logfile from the HTJ I have just done:

Logfile of HijackThis v1.99.1
Scan saved at 17:41:29, on 09/04/2006
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Unable to get Internet Explorer version!

Running processes:
F:\WINDOWS\System32\smss.exe
F:\WINDOWS\system32\winlogon.exe
F:\WINDOWS\system32\services.exe
F:\WINDOWS\system32\lsass.exe
F:\WINDOWS\system32\svchost.exe
F:\WINDOWS\System32\svchost.exe
F:\WINDOWS\system32\spoolsv.exe
F:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
F:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
F:\WINDOWS\System32\CTSvcCDA.exe
F:\WINDOWS\Explorer.EXE
F:\WINDOWS\System32\svchost.exe
F:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
F:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
F:\WINDOWS\System32\wuauclt.exe
F:\Program Files\Messenger\msmsgs.exe
F:\Program Files\Internet Explorer\iexplore.exe
F:\Program Files\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = about:blank
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = about:blank
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Internet Explorer Provided by blueyonder
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1
O2 - BHO: (no name) - {4da4616d-7e6e-4fd9-a2d5-b6c535733e22} - (no file)
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - F:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: MSN Toolbar - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - F:\Program Files\MSN Toolbar\01.01.1601.0\msgr.en-us.en-gb\msntb.dll
O4 - HKLM\..\Run: [Audio Sliders Launch] "F:\Program Files\Audio Sliders 3\volume.exe" /s
O4 - HKLM\..\Run: [AVG7_CC] F:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [AVG7_EMC] F:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://F:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - (no file)
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - F:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - F:\WINDOWS\web\related.htm
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - F:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - F:\Program Files\Messenger\MSMSGS.EXE
O12 - Plugin for .spop: F:\PROGRA~1\INTERN~1\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://dial.blueyonder.co.uk/
O16 - DPF: {05D44720-58E3-49E6-BDF6-D00330E511D3} (StagingUI Object) - http://zone.msn.com/binFrameWork/v10/StagingUI.cab40443.cab
O16 - DPF: {3BB54395-5982-4788-8AF4-B5388FFDD0D8} (ZoneBuddy Class) - http://zone.msn.com/BinFrameWork/v10/ZBuddy.cab32846.cab
O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1540.g.akamai.net/7/1540/52/20031216/qtinstall.info.apple.com/mickey/us/win/QuickTimeInstaller.exe
O16 - DPF: {5736C456-EA94-4AAC-BB08-917ABDD035B3} (ZonePAChat Object) - http://zone.msn.com/binframework/v10/ZPAChat.cab32846.cab
O16 - DPF: {AE1C01E3-0283-11D3-9B3F-00C04F8EF466} (HeartbeatCtl Class) - http://fdl.msn.com/zone/datafiles/heartbeat.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/MsnMessengerSetupDownloader.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://zone.msn.com/binFramework/v10/ZIntro.cab34246.cab
O16 - DPF: {DA2AA6CF-5C7A-4B71-BC3B-C771BB369937} (StadiumProxy Class) - http://zone.msn.com/binframework/v10/StProxy.cab35645.cab
O16 - DPF: {E5D419D6-A846-4514-9FAD-97E826C84822} (HeartbeatCtl Class) - http://fdl.msn.com/zone/datafiles/heartbeat.cab
O16 - DPF: {FF3C5A9F-5A99-4930-80E8-4709194C2AD3} (ZPA_Backgammon Object) - http://zone.msn.com/bingame/zpagames/ZPA_Backgammon.cab36385.cab
O16 - DPF: {FF3F0F03-0F01-131A-A3F9-08F02B23E0CC} - http://66.117.37.13/dba2332.exe
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "F:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - F:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - F:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - F:\WINDOWS\System32\CTSvcCDA.exe
O23 - Service: WINS Client (RpcPatch) - Unknown owner - F:\WINDOWS\System32\wins\DLLHOST.EXE (file missing)
O23 - Service: Network Connections Sharing (RpcTftpd) - Unknown owner - F:\WINDOWS\System32\wins\svchost.exe (file missing)
O23 - Service: Sony SPTI Service (SPTISRV) - Sony Corporation - F:\PROGRA~1\COMMON~1\SONYSH~1\AVLib\Sptisrv.exe

Hi vangelis,

Welcome back.

You are still currently using an unpatched version of Windows XP.
Before attempting to remove malware, it is CRITICAL that you update to Service Pack 1a. Without it you leave your system open for more infections. As fast as we clean it, it would be re-infected.

Download SP1a here : http://www.microsoft.com/windowsxp/downloads/updates/sp1/default.mspx

You should also get SP2, but NOT NOW, rather only after your machine is clean.

After updating your Windows to SP1a, please post a new HijackThis log please, using the Reply button.

Thanks,
Rogue

Hi Rogue,

It seems that I have difficulties with downloading SP1a. Here is what I am doing and please tell me if I am doing something wrong…

1. I followed the link you sent me. Then I clicked on Express Installation. Correct?
2. Then I went to link "Microsoft Update" and I clicked on "Express: Get high-priority updates (recommended)". Correct?
3. The Express Results gave me just one High-Priority update. To install Windows XP Service Pack 2 but you said to get it only after my machine is clean. I assumed that maybe I followed the wrong link and I went back to Express Installation page.
4. The version of my Internet Explorer is 6.0.2600.0. Does this mean that I have Internet Explorer 6? If yes then I can not understand which other link should I go to, to download SP1a! So what I tried is to download it from where it says: “If you are using a browser other than Internet Explorer 5, Internet Explorer 5.5 or Internet Explorer 6 for this download, please click hereâ€

Hi Vangelis

Then I save sp1aexpress_usa on my computer

That is the correct file.

It appears your XP product number is not valid for some reason. That is preventing you from installing SP1a. BTW..you would get the same error if you tried to upgrade to SP2
[quote]“Service Pack 1 Setup Error: The Product Key used to install Windows is invalid. Please contact your system Administrator or retailer immediately to obtain a valid Product Key. You may also contact Microsoft Corporation’s Anti Piracy Team by emailing [removed] <mailto:[removed]> if you think you have purchased pirated Microsoft software. Please be assured that any personal information you send to the Microsoft Anti-Piracy Team will be kept is strict confidenceâ€

Whilst we appreciate that you may be busy, it has been 14 days or more since we heard from you.

Infections can change and fresh instructions will now need to be given. This topic is now closed, if you still require assistance then please start a new topic in the Malware Removal Forum.

If you wish this topic reopened, please send us an email to 'admin at malwareremoval.com' with a link to your thread.

You can help support this site from this link :
Donations For Malware Removal

Do not bother contacting us if you are not the topic starter. A valid,
working link to the closed topic is required along with the user name used.
If the user name does not match the one in the thread linked, the email will be deleted.