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Some people recommended your site. Please help.

68 min read

This thread's last reply is from April 15, 2006, 3:34 AM UTC. Software, malware, and removal-tool advice below may be out of date — treat specific steps and download links with caution.

Big Dave 2004
March 7, 2006, 5:34 PM UTC
My problem is I am unable to access Microsoft, Whatis, Mcafee or Google since a recent crash.
I have run all my Malaware and Spyware protection. Microsoft, Adaware, Spybot Search and Destroy & Ewido.
All reported minor problems and claimed to have isolated or removed them.

Your help would be very much appreciated. Various people have suggested that you are the best people to resolve the issue.
Thank you
David




Logfile of HijackThis v1.99.1
Scan saved at 17:11:19, on 07/03/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\PROGRA~1\McAfee.com\PERSON~1\MPFSERVICE.exe
C:\Program Files\WhiteCanyon\SecureClean 4\scwatch4.exe
C:\Program Files\Microsoft AntiSpyware\gcasServ.exe
C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
C:\Program Files\WhiteCanyon\SecureClean 4\scregmanager4.exe
C:\Program Files\WhiteCanyon\SecureClean 4\sctray4.exe
C:\WINDOWS\system32\ctfmon.exe
D:\onictask.exe
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
C:\PROGRA~1\McAfee.com\PERSON~1\MpfAgent.exe
D:\firefox.exe
C:\Program Files\IncrediMail\bin\IncMail.exe
C:\PROGRA~1\INCRED~1\bin\IMApp.exe
C:\PROGRA~1\WINZIP\winzip32.exe
C:\PROGRA~1\INCRED~1\bin\ImNotfy.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Documents and Settings\marshall\Local Settings\Temp\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.whatis.com/
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = about:blank
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = ;127.0.0.1;<local>
R3 - URLSearchHook: (no name) - {BE89472C-B803-4D1D-9A9A-0A63660E0FE3} - C:\PROGRA~1\COPERN~1\COPERN~1.DLL (file missing)
O2 - BHO: (no name) - {243B17DE-77C7-46BF-B94B-0B5F309A0E64} - C:\Program Files\Microsoft Money\System\mnyside.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O2 - BHO: PosHelp - {CDEEC43D-3572-4E95-A2A5-F519D29F00C0} - C:\PROGRA~1\ADVANC~1\ADVANC~1.DLL (file missing)
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
O3 - Toolbar: Copernic Agent - {F2E259E8-0FC8-438C-A6E0-342DD80FA53E} - C:\Program Files\Copernic Agent\CopernicAgentExt.dll (file missing)
O3 - Toolbar: Advanced Searchbar - {57F02779-3D88-4958-8AD3-83C12D86ADC7} - C:\Program Files\AdvancedSearchbar\advancedsearchbar.dll (file missing)
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
O4 - HKLM\..\Run: [AVG7_CC] d:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\Run: [SecureClean4RegManager] "C:\Program Files\WhiteCanyon\SecureClean 4\scregmanager4.exe"
O4 - HKLM\..\Run: [SecureClean4Tray] "C:\Program Files\WhiteCanyon\SecureClean 4\sctray4.exe"
O4 - HKLM\..\Run: [AVG7_EMC] d:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Startup: Cleanup.lnk = D:\onictask.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Search Using Copernic Agent - res://C:\Program Files\Copernic Agent\CopernicAgentExt.dll/INTEGRATION_MENU_SEARCHEXT
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: (no name) - {193B17B0-7C9F-4D5B-AEAB-8D3605EFC084} - C:\PROGRA~1\COPERN~1\COPERN~1.EXE (file missing)
O9 - Extra 'Tools' menuitem: Launch Copernic Agent - {193B17B0-7C9F-4D5B-AEAB-8D3605EFC084} - C:\PROGRA~1\COPERN~1\COPERN~1.EXE (file missing)
O9 - Extra button: Advanced Searchbar - {57F02779-3D88-4958-8AD3-83C12D86ADC7} - C:\Program Files\AdvancedSearchbar\advancedsearchbar.dll (file missing)
O9 - Extra 'Tools' menuitem: Advanced Searchbar - {57F02779-3D88-4958-8AD3-83C12D86ADC7} - C:\Program Files\AdvancedSearchbar\advancedsearchbar.dll (file missing)
O9 - Extra button: Copernic Agent - {688DC797-DC11-46A7-9F1B-445F4F58CE6E} - C:\PROGRA~1\COPERN~1\COPERN~1.EXE (file missing)
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: Money Viewer - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - C:\Program Files\Microsoft Money\System\mnyside.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} - http://download.mcafee.com/molbin/share ... insctl.cab
O16 - DPF: {5F0C30E4-1E72-4DCC-85E5-57810F1CA97B} (McUpdatePortalFactory Class) - http://www.amiuptodate.com/vsc/bin/1,0,0,9/McUpdatePortal.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1127603840031
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1127603825881
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} - http://download.mcafee.com/molbin/share ... cgdmgr.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{899DF435-9E4B-4772-BE7C-A66B255496DB}: NameServer = 10.0.0.2
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
O23 - Service: AOL Spyware Protection Service (AOLService) - Unknown owner - C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\\aolserv.exe (file missing)
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - Unknown owner - d:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe (file missing)
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - Unknown owner - d:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe (file missing)
O23 - Service: Macromedia Licensing Service - Unknown owner - C:\Program Files\Common Files\Macromedia Shared\Service\Macromedia Licensing.exe
O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee Corporation - C:\PROGRA~1\McAfee.com\PERSON~1\MPFSERVICE.exe
O23 - Service: SCWatch 4.0 - WhiteCanyon Inc. - C:\Program Files\WhiteCanyon\SecureClean 4\scwatch4.exe
SpotCheckBilly
March 11, 2006, 12:12 AM UTC
Hello Big Dave 2004,

Welcome to the MWR forums. 8)

While researching a your log file I think I ran across your post on the site which referred you to us. Let's clear up the few things in your HijackThis log that need taking care of. Then, if we need to, we can start digging deeper until we resolve your problem. So let's get started.

There are several "missing file" entries in your HJT log that are related to Copernic Agent. This sometimes happens when there is an incomplete uninstall. In this case, I'm wondering if it did not reinstall properly after the crash. You might try reinstalling it before you do the fixes outlined below. If you do so, run a new scan with HijackThis and look for all of those "file missing" entries. If they show up WITHOUT the "file missing" after them, DO NOT fix them with HJT.

Also, try disabling McAfee firewall and see if that makes a difference. They are notorious for not playing well with other programs.

We need to disable your Microsoft AntiSpyware Real-time Protection as it may interfere with the fixes that we need to make.

Open Microsoft AntiSpyware.
  • Click Tools=>Settings.
  • In the left pane Click Real-time Protection.
  • Under Startup Options Uncheck Enable the Microsoft AntiSpyware Security Agents on startup (recommended).
  • Under Real-time spyware threat protection
  • Uncheck Enable real-time spyware threat protection (recommended).
  • Click Save button.
  • Close Microsoft AntiSpyware.
  • Right Click the Microsoft AntiSpyware icon on the taskbar.
  • Select Shutdown Microsoft AntiSpyware.

After all of the fixes are complete it is very important that you enable Real-time Protection again.

--->Important Step<---Before we get started, lHijackThis needs to be moved to its own, permanent folder.

HijackThis will create a backup file to use if a restore is necessary, so please DO NOT run HijackThis from a temporary location or your desktop.

Create a folder on the root drive, (Usually C:\), called C:\HJT.
1. Go to "My Computer", (Windows key+e), or by double-clicking on the "My Computer" icon on your desktop.
2. Double click on "C:"
3. Right click and select New->Folder. Name it HJT. Move HijackThis to this new folder.

Also move the "Backups" folder, for HiJackThis, if present.

Run HiJackThis and click "Scan", then check(tick) the following, if present:

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = about:blank

R3 - URLSearchHook: (no name) - {BE89472C-B803-4D1D-9A9A-0A63660E0FE3} - C:\PROGRA~1\COPERN~1\COPERN~1.DLL (file missing) <--NOTE: Possibly the result of an incomplete uninstall.

O2 - BHO: PosHelp - {CDEEC43D-3572-4E95-A2A5-F519D29F00C0} - C:\PROGRA~1\ADVANC~1\ADVANC~1.DLL (file missing) <--NOTE: Possibly the result of an incomplete uninstall.
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file) <--NOTE: Possibly the result of an incomplete uninstall.

O3 - Toolbar: Copernic Agent - {F2E259E8-0FC8-438C-A6E0-342DD80FA53E} - C:\Program Files\Copernic Agent\CopernicAgentExt.dll (file missing)
O3 - Toolbar: Advanced Searchbar - {57F02779-3D88-4958-8AD3-83C12D86ADC7} - C:\Program Files\AdvancedSearchbar\advancedsearchbar.dll (file missing) <--NOTE: Possibly the result of an incomplete uninstall.

O9 - Extra button: (no name) - {193B17B0-7C9F-4D5B-AEAB-8D3605EFC084} - C:\PROGRA~1\COPERN~1\COPERN~1.EXE (file missing) <--NOTE: Possibly the result of an incomplete uninstall.
O9 - Extra 'Tools' menuitem: Launch Copernic Agent - {193B17B0-7C9F-4D5B-AEAB-8D3605EFC084} - C:\PROGRA~1\COPERN~1\COPERN~1.EXE (file missing) <--NOTE: Possibly the result of an incomplete uninstall.
O9 - Extra button: Advanced Searchbar - {57F02779-3D88-4958-8AD3-83C12D86ADC7} - C:\Program Files\AdvancedSearchbar\advancedsearchbar.dll (file missing) <--NOTE: Possibly the result of an incomplete uninstall.
O9 - Extra 'Tools' menuitem: Advanced Searchbar - {57F02779-3D88-4958-8AD3-83C12D86ADC7} - C:\Program Files\AdvancedSearchbar\advancedsearchbar.dll (file missing) <--NOTE: Possibly the result of an incomplete uninstall.
O9 - Extra button: Copernic Agent - {688DC797-DC11-46A7-9F1B-445F4F58CE6E} - C:\PROGRA~1\COPERN~1\COPERN~1.EXE (file missing) <--NOTE: Possibly the result of an incomplete uninstall.

O17 - HKLM\System\CCS\Services\Tcpip\..\{899DF435-9E4B-4772-BE7C-A66B255496DB}: NameServer = 10.0.0.2
...(Verify that these ip addresses are for your isp's DNS Servers, if so, don't 'fix' these.)<--NOTE: This would appear to be a router setting.

With all windows closed except HiJackThis, click "Fix checked".

From "Safe Mode", (Reboot if necessary.) locate and delete the following item(s), if present. Make sure you're able to view system and hidden files/ folders:

To show hidden files :

1. Click Start=>Control Panel=>Folder Options=>View tab.
2. Select "Show hidden files and folders"
3. Clear the check mark in "Hide protected operating system files"=>Yes[/color] to confirm.
4. Click Apply=>OK.
5. Close Control Panel.

folders...

C:\Program Files\Copernic Agent<--NOTE: Possibly the result of an incomplete uninstall.

Note that some of these file(s) may not be present.

Post back a new log, and let me know if you are still having the same problem. :wave:

SpotCheckBilly
Big Dave 2004
March 16, 2006, 10:39 AM UTC
Here is the latest File of my most recent scan.

I must alogise for the long delay but British Telecom had a fault on my line for nearly a week.

David








Logfile of HijackThis v1.99.1
Scan saved at 10:37:47, on 16/03/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\PROGRA~1\McAfee.com\PERSON~1\MPFSERVICE.exe
C:\Program Files\WhiteCanyon\SecureClean 4\scwatch4.exe
C:\Program Files\Microsoft AntiSpyware\gcasServ.exe
C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
C:\Program Files\WhiteCanyon\SecureClean 4\scregmanager4.exe
C:\Program Files\WhiteCanyon\SecureClean 4\sctray4.exe
C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
C:\WINDOWS\system32\ctfmon.exe
D:\onictask.exe
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
C:\WINDOWS\system32\wscntfy.exe
C:\PROGRA~1\McAfee.com\PERSON~1\MpfAgent.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\IncrediMail\bin\IncMail.exe
C:\PROGRA~1\INCRED~1\bin\IMApp.exe
D:\FIREFOX.EXE
C:\HJT\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\Program Files\Copernic Agent\CopernicAgentExt.dll/INTEGRATION_BAND_SEARCHBAR_HTML
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.whatis.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = about:blank
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = ;127.0.0.1;<local>
R3 - URLSearchHook: (no name) - {BE89472C-B803-4D1D-9A9A-0A63660E0FE3} - C:\PROGRA~1\COPERN~1\COPERN~1.DLL
O2 - BHO: (no name) - {243B17DE-77C7-46BF-B94B-0B5F309A0E64} - C:\Program Files\Microsoft Money\System\mnyside.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
O3 - Toolbar: Copernic Agent - {F2E259E8-0FC8-438C-A6E0-342DD80FA53E} - C:\Program Files\Copernic Agent\CopernicAgentExt.dll
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\Run: [SecureClean4RegManager] "C:\Program Files\WhiteCanyon\SecureClean 4\scregmanager4.exe"
O4 - HKLM\..\Run: [SecureClean4Tray] "C:\Program Files\WhiteCanyon\SecureClean 4\sctray4.exe"
O4 - HKLM\..\Run: [AOLDialer] C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
O4 - HKLM\..\Run: [%FP%Friendly fts.exe] "C:\Program Files\VoyagerTest\fts.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Startup: Cleanup.lnk = D:\onictask.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Search Using Copernic Agent - res://C:\Program Files\Copernic Agent\CopernicAgentExt.dll/INTEGRATION_MENU_SEARCHEXT
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: (no name) - {193B17B0-7C9F-4D5B-AEAB-8D3605EFC084} - C:\Program Files\Copernic Agent\CopernicAgent.exe
O9 - Extra 'Tools' menuitem: Launch Copernic Agent - {193B17B0-7C9F-4D5B-AEAB-8D3605EFC084} - C:\Program Files\Copernic Agent\CopernicAgent.exe
O9 - Extra button: Copernic Agent - {688DC797-DC11-46A7-9F1B-445F4F58CE6E} - C:\Program Files\Copernic Agent\CopernicAgent.exe
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: Money Viewer - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - C:\Program Files\Microsoft Money\System\mnyside.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} - http://download.mcafee.com/molbin/share ... insctl.cab
O16 - DPF: {5F0C30E4-1E72-4DCC-85E5-57810F1CA97B} (McUpdatePortalFactory Class) - http://www.amiuptodate.com/vsc/bin/1,0,0,9/McUpdatePortal.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1127603840031
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1127603825881
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} - http://download.mcafee.com/molbin/share ... cgdmgr.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{899DF435-9E4B-4772-BE7C-A66B255496DB}: NameServer = 10.0.0.2
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
O23 - Service: AOL Spyware Protection Service (AOLService) - Unknown owner - C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\\aolserv.exe (file missing)
O23 - Service: ewido security suite control - Unknown owner - C:\Program Files\ewido anti-malware\ewidoctrl.exe (file missing)
O23 - Service: Macromedia Licensing Service - Unknown owner - C:\Program Files\Common Files\Macromedia Shared\Service\Macromedia Licensing.exe
O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee Corporation - C:\PROGRA~1\McAfee.com\PERSON~1\MPFSERVICE.exe
O23 - Service: SCWatch 4.0 - WhiteCanyon Inc. - C:\Program Files\WhiteCanyon\SecureClean 4\scwatch4.exe
Big Dave 2004
March 16, 2006, 10:39 AM UTC
Here is the latest File of my most recent scan.

I must alogise for the long delay but British Telecom had a fault on my line for nearly a week.

David








Logfile of HijackThis v1.99.1
Scan saved at 10:37:47, on 16/03/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\PROGRA~1\McAfee.com\PERSON~1\MPFSERVICE.exe
C:\Program Files\WhiteCanyon\SecureClean 4\scwatch4.exe
C:\Program Files\Microsoft AntiSpyware\gcasServ.exe
C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
C:\Program Files\WhiteCanyon\SecureClean 4\scregmanager4.exe
C:\Program Files\WhiteCanyon\SecureClean 4\sctray4.exe
C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
C:\WINDOWS\system32\ctfmon.exe
D:\onictask.exe
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
C:\WINDOWS\system32\wscntfy.exe
C:\PROGRA~1\McAfee.com\PERSON~1\MpfAgent.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\IncrediMail\bin\IncMail.exe
C:\PROGRA~1\INCRED~1\bin\IMApp.exe
D:\FIREFOX.EXE
C:\HJT\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\Program Files\Copernic Agent\CopernicAgentExt.dll/INTEGRATION_BAND_SEARCHBAR_HTML
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.whatis.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = about:blank
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = ;127.0.0.1;<local>
R3 - URLSearchHook: (no name) - {BE89472C-B803-4D1D-9A9A-0A63660E0FE3} - C:\PROGRA~1\COPERN~1\COPERN~1.DLL
O2 - BHO: (no name) - {243B17DE-77C7-46BF-B94B-0B5F309A0E64} - C:\Program Files\Microsoft Money\System\mnyside.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
O3 - Toolbar: Copernic Agent - {F2E259E8-0FC8-438C-A6E0-342DD80FA53E} - C:\Program Files\Copernic Agent\CopernicAgentExt.dll
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\Run: [SecureClean4RegManager] "C:\Program Files\WhiteCanyon\SecureClean 4\scregmanager4.exe"
O4 - HKLM\..\Run: [SecureClean4Tray] "C:\Program Files\WhiteCanyon\SecureClean 4\sctray4.exe"
O4 - HKLM\..\Run: [AOLDialer] C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
O4 - HKLM\..\Run: [%FP%Friendly fts.exe] "C:\Program Files\VoyagerTest\fts.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Startup: Cleanup.lnk = D:\onictask.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Search Using Copernic Agent - res://C:\Program Files\Copernic Agent\CopernicAgentExt.dll/INTEGRATION_MENU_SEARCHEXT
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: (no name) - {193B17B0-7C9F-4D5B-AEAB-8D3605EFC084} - C:\Program Files\Copernic Agent\CopernicAgent.exe
O9 - Extra 'Tools' menuitem: Launch Copernic Agent - {193B17B0-7C9F-4D5B-AEAB-8D3605EFC084} - C:\Program Files\Copernic Agent\CopernicAgent.exe
O9 - Extra button: Copernic Agent - {688DC797-DC11-46A7-9F1B-445F4F58CE6E} - C:\Program Files\Copernic Agent\CopernicAgent.exe
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: Money Viewer - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - C:\Program Files\Microsoft Money\System\mnyside.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} - http://download.mcafee.com/molbin/share ... insctl.cab
O16 - DPF: {5F0C30E4-1E72-4DCC-85E5-57810F1CA97B} (McUpdatePortalFactory Class) - http://www.amiuptodate.com/vsc/bin/1,0,0,9/McUpdatePortal.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1127603840031
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1127603825881
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} - http://download.mcafee.com/molbin/share ... cgdmgr.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{899DF435-9E4B-4772-BE7C-A66B255496DB}: NameServer = 10.0.0.2
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
O23 - Service: AOL Spyware Protection Service (AOLService) - Unknown owner - C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\\aolserv.exe (file missing)
O23 - Service: ewido security suite control - Unknown owner - C:\Program Files\ewido anti-malware\ewidoctrl.exe (file missing)
O23 - Service: Macromedia Licensing Service - Unknown owner - C:\Program Files\Common Files\Macromedia Shared\Service\Macromedia Licensing.exe
O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee Corporation - C:\PROGRA~1\McAfee.com\PERSON~1\MPFSERVICE.exe
O23 - Service: SCWatch 4.0 - WhiteCanyon Inc. - C:\Program Files\WhiteCanyon\SecureClean 4\scwatch4.exe
SpotCheckBilly
March 16, 2006, 11:55 PM UTC
Hello David,

No problem with the delay. One of the always helpful people here alerted me to your ISP problem.

It does not appear that your difficulties are caused by any kind of malware. I'm going to have you do a couple of things, just to confirm, then we can head off in a different direction.

Please download SilentRunners from here:

Unzip it to the desktop and double-click on it. If you get any kind of warning message about scripts, please choose to allow the script to run. When the scan is finished, a message will pop up and a logfile will have been created on the desktop. Please post the entire contents of this logfile for me to see.

Next, since you already have ewido installed, please update, configured as follows, then run.

Once the updates are installed do the following:
  • If you have an "always on" connection to the internet, physically disconnect that connection until you are finished with Safe Mode and have rebooted back into normal mode.
  • Reboot into Safe Mode, you can do this by restarting your computer, then contiunally tapping F8 until a menu appears. Use your up arrow key to highlight Safe Mode, then hit enter. Then, run ewido.
  • Close all open windows/programs/folders. Have nothing else open while ewido performs its scan!
  • Click on scanner
  • Click on Settings
    • Under "How to scan" all boxes should be selected
    • Under "Possibly unwanted software" all boxes should be selected
    • Under "What to scan" select scan every file
    • Click OK
  • Click on Complete system scan
  • Let the program scan the machine
  • If ewido finds anything, it will pop up a notification. NOTE: We have been finding some cases of false positives with the new version of Ewido, so we need to step through the fixes one-by-one. If Ewido finds something that you KNOW is legitimate (for example, parts of AVG Antivirus, AOL, pcAnywhere and the game "Risk" have been flagged. In particular, watch for alerts that have the word "Heuristic" in them - if you recognize the file name as "friendly," these may actually be false positives) select "none" as the action. DO NOT check "Perform action with all infections." If you are unsure of an entry, select "none" for the time being. I'll see that in the log you will post later and let you know if ewido needs to be run again.

    Once the scan has completed, there will be a button located on the bottom of the screen named Save report.
  • Click Save report
  • Save the report to your desktop
  • Exit ewido
Reboot back Normal Mode and run Panda ActiveScan
  • Once you are on the Panda site click the Scan your PC button
  • A new window will open...click the Check Now button
  • Enter your Country
  • Enter your State/Province
  • Enter your e-mail address and click send
  • Select either Home User or Company
  • Click the big Scan Now button
  • If it wants to install an ActiveX component allow it
  • It will start downloading the files it requires for the scan (Note: It may take a couple of minutes)
  • When download is complete, click on Local Disks to start the scan
  • When the scan completes, if anything malicious is detected, click the See Report button, then Save Report and save it to a convenient location.
NOTE: Complete the following step ONLY if you no longer use AOL Spyware Protection.
Next, go to Start=>Run and type "Services.msc" (without quotes) then hit Ok
  • Scroll down and find the service called Service: AOL Spyware Protection Service (AOLService)
  • Right-click=> Stop.
  • Right click=>Properties area
  • Under the General Tab, in the "Startup Type" drop-down box:
  • Select Disabled.
  • Hit Apply=>Ok and close any open windows.
Run HiJackThis and click "Scan", then check(tick) the following, if present:

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = about:blank
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =

O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)

O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)

O17 - HKLM\System\CCS\Services\Tcpip\..\{899DF435-9E4B-4772-BE7C-A66B255496DB}: NameServer = 10.0.0.2
...(Verify that these ip addresses are for your isp's DNS Servers, if so, don't 'fix' these.)<--NOTE: If this is not your router address, fix this one please.

O23 - Service: AOL Spyware Protection Service (AOLService) - Unknown owner - C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\\aolserv.exe (file missing) <--NOTE: See notation above the regarding this service.

With all windows closed except HiJackThis, click "Fix checked".

In your next reply, please include:
1. The Silent Runners log.
2. The report from the ewido scan.
3. The results from the Panda Active Scan.
4. A fresh HijackThis log. :wave:

SpotCheckBilly
Big Dave 2004
March 17, 2006, 9:17 PM UTC
Hi Sppot Check Billy,

Thank you for your continuing help.

I followed all your instructions.
results below.

When I tried to go on line to send the info. I was unable to connect to the internet at all.
Eventually my only course qwas to Restore the computer to yesterday to allow me to send the info you required.

I am looking forward to hearing from you

Thanks again

David


Logfile of HijackThis v1.99.1
Scan saved at 20:13:01, on 17/03/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
C:\Program Files\ewido anti-malware\ewidoctrl.exe
C:\Program Files\ewido anti-malware\ewidoguard.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\PROGRA~1\McAfee.com\PERSON~1\MPFSERVICE.exe
C:\Program Files\WhiteCanyon\SecureClean 4\scwatch4.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\McAfee.com\PERSON~1\MpfAgent.exe
C:\WINDOWS\system32\wscntfy.exe
C:\Program Files\Microsoft AntiSpyware\gcasServ.exe
C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
C:\Program Files\WhiteCanyon\SecureClean 4\scregmanager4.exe
C:\Program Files\WhiteCanyon\SecureClean 4\sctray4.exe
C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\QuickTime\qttask.exe
C:\WINDOWS\system32\ctfmon.exe
D:\onictask.exe
C:\PROGRA~1\INCRED~1\bin\IMApp.exe
C:\WINDOWS\system32\NOTEPAD.EXE
C:\WINDOWS\system32\NOTEPAD.EXE
C:\WINDOWS\system32\NOTEPAD.EXE
C:\WINDOWS\Explorer.EXE
C:\HJT\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\Program Files\Copernic Agent\CopernicAgentExt.dll/INTEGRATION_BAND_SEARCHBAR_HTML
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = ;127.0.0.1;<local>
R3 - URLSearchHook: (no name) - {BE89472C-B803-4D1D-9A9A-0A63660E0FE3} - C:\PROGRA~1\COPERN~1\COPERN~1.DLL
O2 - BHO: (no name) - {243B17DE-77C7-46BF-B94B-0B5F309A0E64} - C:\Program Files\Microsoft Money\System\mnyside.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O3 - Toolbar: Copernic Agent - {F2E259E8-0FC8-438C-A6E0-342DD80FA53E} - C:\Program Files\Copernic Agent\CopernicAgentExt.dll
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\Run: [SecureClean4RegManager] "C:\Program Files\WhiteCanyon\SecureClean 4\scregmanager4.exe"
O4 - HKLM\..\Run: [SecureClean4Tray] "C:\Program Files\WhiteCanyon\SecureClean 4\sctray4.exe"
O4 - HKLM\..\Run: [AOLDialer] C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
O4 - HKLM\..\Run: [%FP%Friendly fts.exe] "C:\Program Files\VoyagerTest\fts.exe"
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Startup: Cleanup.lnk = D:\onictask.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Search Using Copernic Agent - res://C:\Program Files\Copernic Agent\CopernicAgentExt.dll/INTEGRATION_MENU_SEARCHEXT
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: (no name) - {193B17B0-7C9F-4D5B-AEAB-8D3605EFC084} - C:\Program Files\Copernic Agent\CopernicAgent.exe
O9 - Extra 'Tools' menuitem: Launch Copernic Agent - {193B17B0-7C9F-4D5B-AEAB-8D3605EFC084} - C:\Program Files\Copernic Agent\CopernicAgent.exe
O9 - Extra button: Copernic Agent - {688DC797-DC11-46A7-9F1B-445F4F58CE6E} - C:\Program Files\Copernic Agent\CopernicAgent.exe
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: Money Viewer - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - C:\Program Files\Microsoft Money\System\mnyside.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} - http://download.mcafee.com/molbin/share ... insctl.cab
O16 - DPF: {5F0C30E4-1E72-4DCC-85E5-57810F1CA97B} (McUpdatePortalFactory Class) - http://www.amiuptodate.com/vsc/bin/1,0,0,9/McUpdatePortal.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1127603840031
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1127603825881
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/activescan ... asinst.cab
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} - http://download.mcafee.com/molbin/share ... cgdmgr.cab
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
O23 - Service: AOL Spyware Protection Service (AOLService) - Unknown owner - C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\\aolserv.exe (file missing)
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido anti-malware\ewidoctrl.exe
O23 - Service: ewido security suite guard - ewido networks - C:\Program Files\ewido anti-malware\ewidoguard.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Macromedia Licensing Service - Unknown owner - C:\Program Files\Common Files\Macromedia Shared\Service\Macromedia Licensing.exe
O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee Corporation - C:\PROGRA~1\McAfee.com\PERSON~1\MPFSERVICE.exe
O23 - Service: SCWatch 4.0 - WhiteCanyon Inc. - C:\Program Files\WhiteCanyon\SecureClean 4\scwatch4.exe



The software for Panda Anti-Virus is not compatible with this version of Microsoft Windows and will be disabled during the upgrade.

For more information about this software, or to obtain a version that runs on this version of Microsoft Windows, visit the manufacturer's Web site.
Panda Log. Though it seemed to work OK. When I looked at the log this is the message I received. I will try and run Panda again.


For a list of software supported by this version of Microsoft Windows, see the Microsoft Windows XP Compatibility List at http://www.microsoft.com/isapi/redir.dl ... compatible.


"Silent Runners.vbs", revision 44, http://www.silentrunners.org/
Operating System: Windows XP SP2
Output limited to non-default values, except where indicated by "{++}"


Startup items buried in registry:
---------------------------------

HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\ {++}
"ctfmon.exe" = "C:\WINDOWS\system32\ctfmon.exe" [MS]

HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\ {++}
"gcasServ" = ""C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"" [MS]
"SunJavaUpdateSched" = "C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe" ["Sun Microsystems, Inc."]
"LoadPowerProfile" = "Rundll32.exe powrprof.dll,LoadCurrentPwrScheme" [MS]
"SecureClean4RegManager" = ""C:\Program Files\WhiteCanyon\SecureClean 4\scregmanager4.exe"" ["WhiteCanyon Inc."]
"SecureClean4Tray" = ""C:\Program Files\WhiteCanyon\SecureClean 4\sctray4.exe"" ["WhiteCanyon Inc."]
"AOLDialer" = "C:\Program Files\Common Files\AOL\ACS\AOLDial.exe" ["America Online, Inc"]
"%FP%Friendly fts.exe" = ""C:\Program Files\VoyagerTest\fts.exe"" ["Friendly Technologies"]
"iTunesHelper" = ""C:\Program Files\iTunes\iTunesHelper.exe"" ["Apple Computer, Inc."]
"QuickTime Task" = ""C:\Program Files\QuickTime\qttask.exe" -atboottime" ["Apple Computer, Inc."]

HKLM\Software\Microsoft\Active Setup\Installed Components\
>{881dd1c5-3dcf-431b-b061-f3f88e8be88a}\(Default) = "Outlook Express"
\StubPath = "C:\WINDOWS\system32\shmgrate.exe OCInstallUserConfigOE" [MS]

HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\
{243B17DE-77C7-46BF-B94B-0B5F309A0E64}\(Default) = (no title provided)
-> {HKLM...CLSID} = (no title provided)
\InProcServer32\(Default) = "C:\Program Files\Microsoft Money\System\mnyside.dll" [MS]
{761497BB-D6F0-462C-B6EB-D4DAF1D92D43}\(Default) = (no title provided)
-> {HKLM...CLSID} = "SSVHelper Class"
\InProcServer32\(Default) = "C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll" ["Sun Microsystems, Inc."]

HKLM\Software\Microsoft\Windows\CurrentVersion\Shell Extensions\Approved\
"{42071714-76d4-11d1-8b24-00a0c9068ff3}" = "Display Panning CPL Extension"
-> {HKLM...CLSID} = "Display Panning CPL Extension"
\InProcServer32\(Default) = "deskpan.dll" [file not found]
"{5b4dae26-b807-11d0-9815-00c04fd91972}" = "Menu Band"
-> {HKLM...CLSID} = "Menu Band"
\InProcServer32\(Default) = "C:\WINDOWS\system32\SHELL32.dll" [MS]
"{8278F931-2A3E-11d2-838F-00C04FD918D0}" = "Tracking Shell Menu"
-> {HKLM...CLSID} = "Tracking Shell Menu"
\InProcServer32\(Default) = "C:\WINDOWS\system32\SHELL32.dll" [MS]
"{E13EF4E4-D2F2-11d0-9816-00C04FD91972}" = "Menu Site"
-> {HKLM...CLSID} = "Menu Site"
\InProcServer32\(Default) = "C:\WINDOWS\system32\SHELL32.dll" [MS]
"{ECD4FC4F-521C-11D0-B792-00A0C90312E1}" = "Menu Desk Bar"
-> {HKLM...CLSID} = "Menu Desk Bar"
\InProcServer32\(Default) = "C:\WINDOWS\system32\SHELL32.dll" [MS]
"{D82BE2B0-5764-11D0-A96E-00C04FD705A2}" = "IShellFolderBand"
-> {HKLM...CLSID} = "IShellFolderBand"
\InProcServer32\(Default) = "C:\WINDOWS\system32\SHELL32.dll" [MS]
"{0E5CBF21-D15F-11d0-8301-00AA005B4383}" = "&Links"
-> {HKLM...CLSID} = "&Links"
\InProcServer32\(Default) = "C:\WINDOWS\system32\SHELL32.dll" [MS]
"{7487cd30-f71a-11d0-9ea7-00805f714772}" = "Thumbnail Image"
-> {HKLM...CLSID} = "Background Thumbnail Generator"
\InProcServer32\(Default) = "C:\WINDOWS\system32\SHELL32.dll" [MS]
"{0006F045-0000-0000-C000-000000000046}" = "Microsoft Outlook Custom Icon Handler"
-> {HKLM...CLSID} = "Outlook File Icon Extension"
\InProcServer32\(Default) = "C:\Program Files\Microsoft Office\Office10\OLKFSTUB.DLL" [MS]
"{42042206-2D85-11D3-8CFF-005004838597}" = "Microsoft Office HTML Icon Handler"
-> {HKLM...CLSID} = (no title provided)
\InProcServer32\(Default) = "C:\Program Files\Microsoft Office\Office10\msohev.dll" [MS]
"{640167b4-59b0-47a6-b335-a6b3c0695aea}" = "Portable Media Devices"
-> {HKLM...CLSID} = "Portable Media Devices"
\InProcServer32\(Default) = "C:\WINDOWS\system32\Audiodev.dll" [MS]
"{cc86590a-b60a-48e6-996b-41d25ed39a1e}" = "Portable Media Devices Menu"
-> {HKLM...CLSID} = "Portable Media Devices Menu"
\InProcServer32\(Default) = "C:\WINDOWS\system32\Audiodev.dll" [MS]
"{00000000-0000-0000-0000-000000000054}" = "shredderse"
-> {HKLM...CLSID} = "shredderse"
\InProcServer32\(Default) = "c:\program files\steganos trace destructor 6\shredderse.dll" [null data]
"{83b13a64-d98a-48a2-8cbc-ec0ec5433b18}" = "SecureClean4"
-> {HKLM...CLSID} = "SecureClean4"
\InProcServer32\(Default) = "scshell402.dll" ["WhiteCanyon Inc."]
"{E0D79304-84BE-11CE-9641-444553540000}" = "WinZip"
-> {HKLM...CLSID} = "WinZip"
\InProcServer32\(Default) = "C:\PROGRA~1\WINZIP\WZSHLSTB.DLL" ["WinZip Computing, Inc."]
"{E0D79305-84BE-11CE-9641-444553540000}" = "WinZip"
-> {HKLM...CLSID} = "WinZip"
\InProcServer32\(Default) = "C:\PROGRA~1\WINZIP\WZSHLSTB.DLL" ["WinZip Computing, Inc."]
"{E0D79306-84BE-11CE-9641-444553540000}" = "WinZip"
-> {HKLM...CLSID} = "WinZip"
\InProcServer32\(Default) = "C:\PROGRA~1\WINZIP\WZSHLSTB.DLL" ["WinZip Computing, Inc."]
"{E0D79307-84BE-11CE-9641-444553540000}" = "WinZip"
-> {HKLM...CLSID} = "WinZip"
\InProcServer32\(Default) = "C:\PROGRA~1\WINZIP\WZSHLSTB.DLL" ["WinZip Computing, Inc."]
"{880E1C60-DBEB-11D3-A4C4-A58C7193AA36}" = "CyberScrub Context Menu Shell Extension"
-> {HKLM...CLSID} = "CyberScrub Context Menu Shell Extension"
\InProcServer32\(Default) = "C:\PROGRA~1\CYBERS~1\cybshell.dll" ["CyberScrub LLC"]
"{21569614-B795-46b1-85F4-E737A8DC09AD}" = "Shell Search Band"
-> {HKLM...CLSID} = "Shell Search Band"
\InProcServer32\(Default) = "C:\WINDOWS\system32\browseui.dll" [MS]
"{B9E1D2CB-CCFF-4AA6-9579-D7A4754030EF}" = "iTunes"
-> {HKLM...CLSID} = "iTunes"
\InProcServer32\(Default) = "C:\Program Files\iTunes\iTunesMiniPlayer.dll" ["Apple Computer, Inc."]

HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\ShellExecuteHooks\
INFECTION WARNING! "{9EF34FF2-3396-4527-9D27-04C8C1C67806}" = "Microsoft AntiSpyware Service Hook"
-> {HKLM...CLSID} = "Microsoft.AntiSpyware.ShellExecuteHook.1"
\InProcServer32\(Default) = "C:\Program Files\Microsoft AntiSpyware\shellextension.dll" [MS]
INFECTION WARNING! "{54D9498B-CF93-414F-8984-8CE7FDE0D391}" = "ewido shell guard"
-> {HKLM...CLSID} = "CShellExecuteHookImpl Object"
\InProcServer32\(Default) = "C:\Program Files\ewido anti-malware\shellhook.dll" ["TODO: <Firmenname>"]

HKLM\Software\Classes\Folder\shellex\ColumnHandlers\
{F9DB5320-233E-11D1-9F84-707F02C10627}\(Default) = "PDF Column Info"
-> {HKLM...CLSID} = "PDF Shell Extension"
\InProcServer32\(Default) = "C:\Program Files\Adobe\Acrobat 7.0\ActiveX\PDFShell.dll" ["Adobe Systems, Inc."]

HKLM\Software\Classes\*\shellex\ContextMenuHandlers\
CyberScrub\(Default) = "{880E1C60-DBEB-11D3-A4C4-A58C7193AA36}"
-> {HKLM...CLSID} = "CyberScrub Context Menu Shell Extension"
\InProcServer32\(Default) = "C:\PROGRA~1\CYBERS~1\cybshell.dll" ["CyberScrub LLC"]
ewido\(Default) = "{57BD36D7-CE32-4600-9B1C-1A0C47EFC02E}"
-> {HKLM...CLSID} = "Ctest Object"
\InProcServer32\(Default) = "C:\Program Files\ewido anti-malware\context.dll" ["ewido networks"]
IMMenuShellExt\(Default) = "{F8984111-38B6-11D5-8725-0050DA2761C4}"
-> {HKLM...CLSID} = "IMMenuShellExt Class"
\InProcServer32\(Default) = "C:\PROGRA~1\INCRED~1\bin\ImShExt.dll" ["IncrediMail, Ltd."]
SecureClean4 Menu\(Default) = "{83b13a64-d98a-48a2-8cbc-ec0ec5433b18}"
-> {HKLM...CLSID} = "SecureClean4"
\InProcServer32\(Default) = "scshell402.dll" ["WhiteCanyon Inc."]
shredderse\(Default) = "{00000000-0000-0000-0000-000000000054}"
-> {HKLM...CLSID} = "shredderse"
\InProcServer32\(Default) = "c:\program files\steganos trace destructor 6\shredderse.dll" [null data]
WinZip\(Default) = "{E0D79304-84BE-11CE-9641-444553540000}"
-> {HKLM...CLSID} = "WinZip"
\InProcServer32\(Default) = "C:\PROGRA~1\WINZIP\WZSHLSTB.DLL" ["WinZip Computing, Inc."]

HKLM\Software\Classes\Directory\shellex\ContextMenuHandlers\
ewido\(Default) = "{57BD36D7-CE32-4600-9B1C-1A0C47EFC02E}"
-> {HKLM...CLSID} = "Ctest Object"
\InProcServer32\(Default) = "C:\Program Files\ewido anti-malware\context.dll" ["ewido networks"]
SecureClean4 Menu\(Default) = "{83b13a64-d98a-48a2-8cbc-ec0ec5433b18}"
-> {HKLM...CLSID} = "SecureClean4"
\InProcServer32\(Default) = "scshell402.dll" ["WhiteCanyon Inc."]
shredderse\(Default) = "{00000000-0000-0000-0000-000000000054}"
-> {HKLM...CLSID} = "shredderse"
\InProcServer32\(Default) = "c:\program files\steganos trace destructor 6\shredderse.dll" [null data]
WinZip\(Default) = "{E0D79304-84BE-11CE-9641-444553540000}"
-> {HKLM...CLSID} = "WinZip"
\InProcServer32\(Default) = "C:\PROGRA~1\WINZIP\WZSHLSTB.DLL" ["WinZip Computing, Inc."]

HKLM\Software\Classes\Folder\shellex\ContextMenuHandlers\
CyberScrub\(Default) = "{880E1C60-DBEB-11D3-A4C4-A58C7193AA36}"
-> {HKLM...CLSID} = "CyberScrub Context Menu Shell Extension"
\InProcServer32\(Default) = "C:\PROGRA~1\CYBERS~1\cybshell.dll" ["CyberScrub LLC"]
WinZip\(Default) = "{E0D79304-84BE-11CE-9641-444553540000}"
-> {HKLM...CLSID} = "WinZip"
\InProcServer32\(Default) = "C:\PROGRA~1\WINZIP\WZSHLSTB.DLL" ["WinZip Computing, Inc."]


Active Desktop and Wallpaper:
-----------------------------

Active Desktop is disabled at this entry:
HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\ShellState

HKCU\Control Panel\Desktop\
"Wallpaper" = "C:\Documents and Settings\marshall\Local Settings\Application Data\Microsoft\Wallpaper1.bmp"


Enabled Screen Saver:
---------------------

HKCU\Control Panel\Desktop\
"SCRNSAVE.EXE" = "C:\WINDOWS\system32\sspipes.scr" [MS]


Startup items in "marshall" & "All Users" startup folders:
----------------------------------------------------------

C:\Documents and Settings\marshall\Start Menu\Programs\Startup
"Cleanup" -> shortcut to: "D:\onictask.exe /s" ["Mijenix Corporation"]


Enabled Scheduled Tasks:
------------------------

"McAfee.com Scan for Viruses - My Computer (DAVIDS-marshall)" -> launches: "c:\program files\mcafee.com\vso\mcmnhdlr.exe /runtask:0" [file not found]
"McAfee.com Scan for Viruses - My Computer (E0P2M0-marshall)" -> launches: "c:\PROGRA~1\mcafee.com\vso\mcmnhdlr.exe /runtask:0" [file not found]
"Tune-up Application Start" -> launches: "walign" [file not found]


Winsock2 Service Provider DLLs:
-------------------------------

Namespace Service Providers

HKLM\System\CurrentControlSet\Services\Winsock2\Parameters\NameSpace_Catalog5\Catalog_Entries\ {++}
000000000001\LibraryPath = "%SystemRoot%\System32\mswsock.dll" [MS]
000000000002\LibraryPath = "%SystemRoot%\System32\winrnr.dll" [MS]
000000000003\LibraryPath = "%SystemRoot%\System32\mswsock.dll" [MS]
000000000004\LibraryPath = "%SystemRoot%\System32\nwprovau.dll" [MS]

Transport Service Providers

HKLM\System\CurrentControlSet\Services\Winsock2\Parameters\Protocol_Catalog9\Catalog_Entries\ {++}
0000000000##\PackedCatalogItem (contains) DLL [Company Name], (at) ## range:
%SystemRoot%\system32\mswsock.dll [MS], 01 - 23


Toolbars, Explorer Bars, Extensions:
------------------------------------

Toolbars

HKCU\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser\
"{F2E259E8-0FC8-438C-A6E0-342DD80FA53E}"
-> {HKLM...CLSID} = "Copernic Agent"
\InProcServer32\(Default) = "C:\Program Files\Copernic Agent\CopernicAgentExt.dll" ["Copernic Technologies Inc."]

HKLM\Software\Microsoft\Internet Explorer\Toolbar\
"{F2E259E8-0FC8-438C-A6E0-342DD80FA53E}" = (no title provided)
-> {HKLM...CLSID} = "Copernic Agent"
\InProcServer32\(Default) = "C:\Program Files\Copernic Agent\CopernicAgentExt.dll" ["Copernic Technologies Inc."]

Explorer Bars

HKLM\Software\Microsoft\Internet Explorer\Explorer Bars\
{6F480F82-C3A6-4D35-96F7-B297AD49FBE8}\(Default) = (no title provided)
-> {HKLM...CLSID} = "Copernic Agent Results"
\InProcServer32\(Default) = "C:\Program Files\Copernic Agent\CopernicAgentExt.dll" ["Copernic Technologies Inc."]
{F2E259E8-0FC8-438C-A6E0-342DD80FA53E}\(Default) = (no title provided)
-> {HKLM...CLSID} = "Copernic Agent"
\InProcServer32\(Default) = "C:\Program Files\Copernic Agent\CopernicAgentExt.dll" ["Copernic Technologies Inc."]

Extensions (Tools menu items, main toolbar menu buttons)

HKLM\Software\Microsoft\Internet Explorer\Extensions\
{08B0E5C0-4FCB-11CF-AAA5-00401C608501}\
"MenuText" = "Sun Java Console"
"CLSIDExtension" = "{CAFEEFAC-0015-0000-0006-ABCDEFFEDCBC}"
-> {HKCU...CLSID} = "Java Plug-in"
\InProcServer32\(Default) = "C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll" ["Sun Microsystems, Inc."]
-> {HKLM...CLSID} = "Java Plug-in 1.5.0_06"
\InProcServer32\(Default) = "C:\Program Files\Java\jre1.5.0_06\bin\npjpi150_06.dll" ["Sun Microsystems, Inc."]

{193B17B0-7C9F-4D5B-AEAB-8D3605EFC084}\
"MenuText" = "Launch Copernic Agent"
"Exec" = "C:\Program Files\Copernic Agent\CopernicAgent.exe" ["Copernic Technologies Inc."]

{688DC797-DC11-46A7-9F1B-445F4F58CE6E}\
"ButtonText" = "Copernic Agent"
"Exec" = "C:\Program Files\Copernic Agent\CopernicAgent.exe" ["Copernic Technologies Inc."]

{CD67F990-D8E9-11D2-98FE-00C0F0318AFE}\

{E023F504-0C5A-4750-A1E7-A9046DEA8A21}\
"ButtonText" = "Money Viewer"
"CLSIDExtension" = "{DD6687B5-CB43-4211-BFC9-2942CCBDCB3E}"
-> {HKLM...CLSID} = (no title provided)
\InProcServer32\(Default) = "C:\Program Files\Microsoft Money\System\mnyside.dll" [MS]

{FB5F1910-F110-11D2-BB9E-00C04F795683}\
"ButtonText" = "Messenger"
"MenuText" = "Windows Messenger"
"Exec" = "C:\Program Files\Messenger\msmsgs.exe" [MS]


Miscellaneous IE Hijack Points
------------------------------

C:\WINDOWS\INF\IERESET.INF (used to "Reset Web Settings")

Added lines (compared with English-language version):
[Strings]: START_PAGE_URL=http://www.microsoft.com/isapi/redir.dll?prd=ie&pver=6&ar=msnhome

Missing lines (compared with English-language version):
[Strings]: 1 line

HKCU\Software\Microsoft\Internet Explorer\URLSearchHooks\
"{BE89472C-B803-4D1D-9A9A-0A63660E0FE3}" = (no title provided)
-> {HKLM...CLSID} = (no title provided)
\InProcServer32\(Default) = "C:\PROGRA~1\COPERN~1\COPERN~1.DLL" ["Copernic Technologies Inc."]


Running Services (Display Name, Service Name, Path {Service DLL}):
------------------------------------------------------------------

AOL Connectivity Service, AOL ACS, ""C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe"" ["America Online, Inc."]
ewido security suite control, ewido security suite control, "C:\Program Files\ewido anti-malware\ewidoctrl.exe" ["ewido networks"]
ewido security suite guard, ewido security suite guard, "C:\Program Files\ewido anti-malware\ewidoguard.exe" ["ewido networks"]
iPodService, iPodService, "C:\Program Files\iPod\bin\iPodService.exe" ["Apple Computer, Inc."]
IPv6 Helper Service, 6to4, "C:\WINDOWS\system32\svchost.exe -k netsvcs" {"C:\WINDOWS\System32\6to4svc.dll" [MS]}
Machine Debug Manager, MDM, ""C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe"" [MS]
McAfee Personal Firewall Service, MpfService, "C:\PROGRA~1\McAfee.com\PERSON~1\MPFSERVICE.exe" ["McAfee Corporation"]
SCWatch 4.0, SCWatch 4.0, "C:\Program Files\WhiteCanyon\SecureClean 4\scwatch4.exe" ["WhiteCanyon Inc."]


Print Monitors:







Incident Status Location

Virus:Exploit/ByteVerify Not disinfected C:\Documents and Settings\marshall\Application Data\Sun\Java\Deployment\cache\javapi\v1.0\jar\count.jar-6581f1e3-1a4ab025.zip[BlackBox.class]
Virus:Exploit/ByteVerify Not disinfected C:\Documents and Settings\marshall\Application Data\Sun\Java\Deployment\cache\javapi\v1.0\jar\count.jar-6581f1e3-1a4ab025.zip[VerifierBug.class]
Virus:Exploit/ByteVerify Not disinfected C:\Documents and Settings\marshall\Application Data\Sun\Java\Deployment\cache\javapi\v1.0\jar\count.jar-6581f1e3-1a4ab025.zip[Dummy.class]
Virus:Exploit/ByteVerify Not disinfected C:\Documents and Settings\marshall\Application Data\Sun\Java\Deployment\cache\javapi\v1.0\jar\count.jar-6581f1e3-1a4ab025.zip[Beyond.class]
Dialer:Dialer.Gen Not disinfected C:\WINDOWS\switchagreement.txt
Spyware:spyware/smitfraud Not disinfected C:\WINDOWS\SYSTEM32\ptainfo1.ico








---------------

HKLM\System\CurrentControlSet\Control\Print\Monitors\
InkSaver\Driver = "ISLangMon.dll" ["Strydent Software, Inc."]


----------
+ This report excludes default entries except where indicated.
+ To see *everywhere* the script checks and *everything* it finds,
launch it from a command prompt or a shortcut with the -all parameter.
+ To search all directories of local fixed drives for DESKTOP.INI
DLL launch points and all Registry CLSIDs for dormant Explorer Bars,
use the -supp parameter or answer "No" at the first message box.
---------- (total run time: 48 seconds, including 5 seconds for message boxes)
SpotCheckBilly
March 17, 2006, 11:26 PM UTC
Hello David,

When you tried to run Panda Active Scan, which browser were you using? It will not work with Firefox because Firefox does not support ActiveX. Should be run using Internet Explorer. It looks as if the results from at least a partial scan got included in your Silent Runners log. We will deal with those results in just a moment.

Were you able to run the ewido scan? If so, may I have the results in your next reply?

OK, let's take care of what was found in at least a partial Panda Active Scan.

Download smitRem.exe and save the file to your desktop.
Double click on the file to extract it to it's own folder on the desktop.

Alternate smitRem.exe download site.

Please download ATFCleaner by Atribune©

Double-click ATF-Cleaner.exe to run the program.
  • Under Main choose: Select All
  • Click the Empty Selected button.
If you use Firefox and/or Opera browser
  • Click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click No at the prompt.

Click Exit von the Main menu to close the program.

Note: For Technical Support, double-click the e-mail address located at the bottom of each menu.

If you don't already have Aware SE 1.06 (I believe that you already do), please download and set up according to the Ad-Aware SE Setup instructions.. If you have Aware SE 1.06, please check for and install any updates.
Don't run it yet!

Open the smitRem folder, then double click the RunThis.bat file to start the tool. Follow the prompts on screen.
Wait for the tool to complete and disk cleanup to finish.

The tool will create a log named smitfiles.txt in the root of your drive, eg; Local Disk C: or partition where your operating system is installed. Please post that log along with all others requested in your next reply.

Open Ad-aware and do a full scan. Remove all it finds.

Run Ewido:
  • Click on scanner
  • Click on Complete System Scan and the scan will begin.
  • NOTE: During some scans with ewido it is finding cases of false positives.
  • You will need to step through the process of cleaning files one-by-one.
  • If ewido detects a file you KNOW to be legitimate, select none as the action.
  • DO NOT select "Perform action on all infections"
  • If you are unsure of any entry found select none for now.
  • When the scan is finished, click the Save report button at the bottom of the screen.
  • Save the report to your desktop
Close Ewido

Next go to Control Panel click Display => Desktop => Customize Desktop => Web => Uncheck "Security Info" if present.

Finally, please run the Panda Active Scan as directed previously.

A your next reply, please include:
1. The smitfiles.txt log.
2. The report from ewido.
3. The results from the Panda Active Scan.
4. A fresh HijackThis log. :wave:

SpotCheckBilly
Big Dave 2004
March 19, 2006, 12:52 AM UTC
Hi,

I have followed your instructions and enclose a copy of all the reports you asked for. I hope this will help.

Once again when I started the computer this morning I could not get onto the internet at all. I had to run another Re-store to get my connection working again. Is this part of the problems caused by the possible virus??

Than you once again


ewido anti-malware - Scan report
---------------------------------------------------------

+ Created on: 18:48:02, 18/03/2006
+ Report-Checksum: 806488E9

+ Scan result:

No infected objects found.


::Report End




smitRem © log file
version 2.8

by noahdfear


Microsoft Windows XP [Version 5.1.2600]
The current date is: 18/03/2006
The current time is: 17:29:55.11

Running from
C:\Documents and Settings\[removed]\Desktop\smitRem

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Pre-run SharedTask Export

(GetSTS.exe) SharedTaskScheduler exporter by Lawrence Abrams (Grinler)
Copyright(C) 2006 BleepingComputer.com

Registry Pseudo-Format Mode (Not a valid reg file):

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\SharedTaskScheduler]
"{438755C2-A8BA-11D1-B96B-00A0C90312E1}"="Browseui preloader"
"{8C7461EF-2B13-11d2-BE35-3078302C2030}"="Component Categories cache daemon"

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{438755C2-A8BA-11D1-B96B-00A0C90312E1}\InProcServer32]
@="%SystemRoot%\system32\browseui.dll"


[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{8C7461EF-2B13-11d2-BE35-3078302C2030}\InProcServer32]
@="%SystemRoot%\system32\browseui.dll"


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

checking for ShudderLTD key

ShudderLTD key present!

Running LTDFix/PSGuard.com fix!

checking for PSGuard.com key


PSGuard.com key not present!



ShudderLTD key was successfully removed! :)


if previously present, PSGuard.com key was successfully removed! :)


checking for WinHound.com key


WinHound.com key not present!

spyaxe uninstaller NOT present
Winhound uninstaller NOT present
SpywareStrike uninstaller NOT present

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Existing Pre-run Files


~~~ Program Files ~~~



~~~ Shortcuts ~~~



~~~ Favorites ~~~



~~~ system32 folder ~~~

logfiles


~~~ Icons in System32 ~~~

ptainfo1
ptainfo2


~~~ Windows directory ~~~



~~~ Drive root ~~~


~~~ Miscellaneous Files/folders ~~~




~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Command Line Process Viewer/Killer/Suspender for Windows NT/2000/XP V2.03
Copyright(C) 2002-2003 [removed]
Killing PID 1948 'explorer.exe'

Starting registry repairs

Registry repairs complete

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

SharedTask Export after registry fix

(GetSTS.exe) SharedTaskScheduler exporter by Lawrence Abrams (Grinler)
Copyright(C) 2006 BleepingComputer.com

Registry Pseudo-Format Mode (Not a valid reg file):

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\SharedTaskScheduler]
"{438755C2-A8BA-11D1-B96B-00A0C90312E1}"="Browseui preloader"
"{8C7461EF-2B13-11d2-BE35-3078302C2030}"="Component Categories cache daemon"

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{438755C2-A8BA-11D1-B96B-00A0C90312E1}\InProcServer32]
@="%SystemRoot%\system32\browseui.dll"


[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{8C7461EF-2B13-11d2-BE35-3078302C2030}\InProcServer32]
@="%SystemRoot%\system32\browseui.dll"


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Deleting files

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Remaining Post-run Files


~~~ Program Files ~~~



~~~ Shortcuts ~~~



~~~ Favorites ~~~



~~~ system32 folder ~~~



~~~ Icons in System32 ~~~



~~~ Windows directory ~~~



~~~ Drive root ~~~


~~~ Miscellaneous Files/folders ~~~


~~~ Wininet.dll ~~~

CLEAN! :)



Logfile of HijackThis v1.99.1
Scan saved at 11:47:09, on 02/03/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
d:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
d:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\Program Files\Microsoft AntiSpyware\gcasServ.exe
C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
D:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\PROGRA~1\McAfee.com\PERSON~1\MPFSERVICE.exe
C:\Program Files\WhiteCanyon\SecureClean 4\scregmanager4.exe
C:\Program Files\WhiteCanyon\SecureClean 4\sctray4.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\WhiteCanyon\SecureClean 4\scwatch4.exe
D:\onictask.exe
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
C:\PROGRA~1\McAfee.com\PERSON~1\MpfAgent.exe
D:\firefox.exe
C:\Program Files\IncrediMail\bin\IncMail.exe
C:\PROGRA~1\INCRED~1\bin\IMApp.exe
C:\PROGRA~1\WINZIP\winzip32.exe
C:\Documents and Settings\marshall\Local Settings\Temp\HijackThis.exe
C:\WINDOWS\system32\NOTEPAD.EXE

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.whatis.com/
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = about:blank
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = ;127.0.0.1;<local>
R3 - URLSearchHook: (no name) - {BE89472C-B803-4D1D-9A9A-0A63660E0FE3} - C:\PROGRA~1\COPERN~1\COPERN~1.DLL
O2 - BHO: (no name) - {243B17DE-77C7-46BF-B94B-0B5F309A0E64} - C:\Program Files\Microsoft Money\System\mnyside.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O2 - BHO: PosHelp - {CDEEC43D-3572-4E95-A2A5-F519D29F00C0} - C:\PROGRA~1\ADVANC~1\ADVANC~1.DLL
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
O3 - Toolbar: Copernic Agent - {F2E259E8-0FC8-438C-A6E0-342DD80FA53E} - C:\Program Files\Copernic Agent\CopernicAgentExt.dll
O3 - Toolbar: Advanced Searchbar - {57F02779-3D88-4958-8AD3-83C12D86ADC7} - C:\Program Files\AdvancedSearchbar\advancedsearchbar.dll
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
O4 - HKLM\..\Run: [AVG7_CC] d:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\Run: [SecureClean4RegManager] "C:\Program Files\WhiteCanyon\SecureClean 4\scregmanager4.exe"
O4 - HKLM\..\Run: [SecureClean4Tray] "C:\Program Files\WhiteCanyon\SecureClean 4\sctray4.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Startup: Cleanup.lnk = D:\onictask.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Search Using Copernic Agent - res://C:\Program Files\Copernic Agent\CopernicAgentExt.dll/INTEGRATION_MENU_SEARCHEXT
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: (no name) - {193B17B0-7C9F-4D5B-AEAB-8D3605EFC084} - C:\PROGRA~1\COPERN~1\COPERN~1.EXE
O9 - Extra 'Tools' menuitem: Launch Copernic Agent - {193B17B0-7C9F-4D5B-AEAB-8D3605EFC084} - C:\PROGRA~1\COPERN~1\COPERN~1.EXE
O9 - Extra button: Advanced Searchbar - {57F02779-3D88-4958-8AD3-83C12D86ADC7} - C:\Program Files\AdvancedSearchbar\advancedsearchbar.dll
O9 - Extra 'Tools' menuitem: Advanced Searchbar - {57F02779-3D88-4958-8AD3-83C12D86ADC7} - C:\Program Files\AdvancedSearchbar\advancedsearchbar.dll
O9 - Extra button: Copernic Agent - {688DC797-DC11-46A7-9F1B-445F4F58CE6E} - C:\PROGRA~1\COPERN~1\COPERN~1.EXE
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: Money Viewer - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - C:\Program Files\Microsoft Money\System\mnyside.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} - http://download.mcafee.com/molbin/share ... insctl.cab
O16 - DPF: {5F0C30E4-1E72-4DCC-85E5-57810F1CA97B} (McUpdatePortalFactory Class) - http://www.amiuptodate.com/vsc/bin/1,0,0,9/McUpdatePortal.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1127603840031
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1127603825881
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} - http://download.mcafee.com/molbin/share ... cgdmgr.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{899DF435-9E4B-4772-BE7C-A66B255496DB}: NameServer = 10.0.0.2
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
O23 - Service: AOL Spyware Protection Service (AOLService) - Unknown owner - C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\\aolserv.exe (file missing)
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - d:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - d:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: Macromedia Licensing Service - Unknown owner - C:\Program Files\Common Files\Macromedia Shared\Service\Macromedia Licensing.exe
O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee Corporation - C:\PROGRA~1\McAfee.com\PERSON~1\MPFSERVICE.exe
O23 - Service: SCWatch 4.0 - WhiteCanyon Inc. - C:\Program Files\WhiteCanyon\SecureClean 4\scwatch4.exe




Incident Status Location

Dialer:dialer.xd Not disinfected C:\WINDOWS\switchagreement.txt
Potentially unwanted tool:Application/Processor Not disinfected C:\Documents and Settings\marshall\Desktop\smitRem\Process.exe
Potentially unwanted tool:Application/Processor Not disinfected C:\Documents and Settings\marshall\Desktop\smitRem.exe[Process.exe]
Dialer:Dialer.Gen Not disinfected C:\WINDOWS\switchagreement.txt






Cheers

David
SpotCheckBilly
March 19, 2006, 8:07 AM UTC
Hello David,

I'm kind of curious as to why the date on your latest HJT log doesn't match the current date? Have you intentionally reset the clock?

Let's see if we can't get you back up and running. Your smitRem © log shows that it cleared up some things and we will take care of what the Panda Active Scan found momentarily.

--->Important Step<---Before we get started, lHijackThis needs to be moved to its own, permanent folder.

HijackThis will create a backup file to use if a restore is necessary, so please DO NOT run HijackThis from a temporary location or your desktop.

Create a folder on the root drive, (Usually C:\), called C:\HJT.
1. Go to "My Computer", (Windows key+e), or by double-clicking on the "My Computer" icon on your desktop.
2. Double click on "C:"
3. Right click and select New->Folder. Name it HJT. Move HijackThis to this new folder.

Also move the "Backups" folder, for HiJackThis, if present.

Run HiJackThis and click "Scan", then check(tick) the following, if present:

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = about:blank

O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)

With all windows closed except HiJackThis, click "Fix checked".

From "Safe Mode", (Reboot if necessary.) locate and delete the following item(s), if present. Make sure you're able to view system and hidden files/ folders:

To show hidden files :

1. Click Start=>Control Panel=>Folder Options=>View tab.
2. Select "Show hidden files and folders"
3. Clear the check mark in "Hide protected operating system files"=>Yes to confirm.
4. Click Apply=>OK.
5. Close Control Panel.

files...

C:\WINDOWS\switchagreement.txt

Note that some of these file(s) may not be present.

Post back a new log, and let me know how things are going. :wave:

SpotCheckBilly
Big Dave 2004
March 20, 2006, 12:33 AM UTC
Hello Spot Check Billy.

I must apologise fror posting the wrong log of Highjack this. Sorry.

I have put HJT to run directly from C.

I ran HJT and followed your instructions. Below are the results. I clicked on the suggested items and "Fixed" them.


I opened Control Panel, followed your instructions and deleted (C:\Windows\Switchagreement.txt.

The computer already seems to be far more stable and i have not needed to Re-store today.

It also appears to Boot more quickly.

Thank you for your continuing advice.

David




Logfile of HijackThis v1.99.1
Scan saved at 21:11:22, on 19/03/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
C:\Program Files\ewido anti-malware\ewidoctrl.exe
C:\Program Files\ewido anti-malware\ewidoguard.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\PROGRA~1\McAfee.com\PERSON~1\MPFSERVICE.exe
C:\Program Files\WhiteCanyon\SecureClean 4\scwatch4.exe
C:\Program Files\Microsoft AntiSpyware\gcasServ.exe
C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
C:\Program Files\WhiteCanyon\SecureClean 4\scregmanager4.exe
C:\Program Files\WhiteCanyon\SecureClean 4\sctray4.exe
C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\QuickTime\qttask.exe
C:\WINDOWS\system32\ctfmon.exe
D:\onictask.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\system32\wscntfy.exe
C:\PROGRA~1\McAfee.com\PERSON~1\MpfAgent.exe
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
C:\HJT\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.whatis.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = about:blank
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = ;127.0.0.1;<local>
R3 - URLSearchHook: (no name) - {BE89472C-B803-4D1D-9A9A-0A63660E0FE3} - C:\PROGRA~1\COPERN~1\COPERN~1.DLL
O2 - BHO: (no name) - {243B17DE-77C7-46BF-B94B-0B5F309A0E64} - C:\Program Files\Microsoft Money\System\mnyside.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
O3 - Toolbar: Copernic Agent - {F2E259E8-0FC8-438C-A6E0-342DD80FA53E} - C:\Program Files\Copernic Agent\CopernicAgentExt.dll
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\Run: [SecureClean4RegManager] "C:\Program Files\WhiteCanyon\SecureClean 4\scregmanager4.exe"
O4 - HKLM\..\Run: [SecureClean4Tray] "C:\Program Files\WhiteCanyon\SecureClean 4\sctray4.exe"
O4 - HKLM\..\Run: [AOLDialer] C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
O4 - HKLM\..\Run: [%FP%Friendly fts.exe] "C:\Program Files\VoyagerTest\fts.exe"
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Startup: Cleanup.lnk = D:\onictask.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Search Using Copernic Agent - res://C:\Program Files\Copernic Agent\CopernicAgentExt.dll/INTEGRATION_MENU_SEARCHEXT
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: (no name) - {193B17B0-7C9F-4D5B-AEAB-8D3605EFC084} - C:\Program Files\Copernic Agent\CopernicAgent.exe
O9 - Extra 'Tools' menuitem: Launch Copernic Agent - {193B17B0-7C9F-4D5B-AEAB-8D3605EFC084} - C:\Program Files\Copernic Agent\CopernicAgent.exe
O9 - Extra button: Copernic Agent - {688DC797-DC11-46A7-9F1B-445F4F58CE6E} - C:\Program Files\Copernic Agent\CopernicAgent.exe
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: Money Viewer - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - C:\Program Files\Microsoft Money\System\mnyside.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} - http://download.mcafee.com/molbin/share ... insctl.cab
O16 - DPF: {5F0C30E4-1E72-4DCC-85E5-57810F1CA97B} (McUpdatePortalFactory Class) - http://www.amiuptodate.com/vsc/bin/1,0,0,9/McUpdatePortal.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1127603840031
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1127603825881
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/activescan ... asinst.cab
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} - http://download.mcafee.com/molbin/share ... cgdmgr.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{899DF435-9E4B-4772-BE7C-A66B255496DB}: NameServer = 10.0.0.2
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
O23 - Service: AOL Spyware Protection Service (AOLService) - Unknown owner - C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\\aolserv.exe (file missing)
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido anti-malware\ewidoctrl.exe
O23 - Service: ewido security suite guard - ewido networks - C:\Program Files\ewido anti-malware\ewidoguard.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Macromedia Licensing Service - Unknown owner - C:\Program Files\Common Files\Macromedia Shared\Service\Macromedia Licensing.exe
O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee Corporation - C:\PROGRA~1\McAfee.com\PERSON~1\MPFSERVICE.exe
O23 - Service: SCWatch 4.0 - WhiteCanyon Inc. - C:\Program Files\WhiteCanyon\SecureClean 4\scwatch4.exe
SpotCheckBilly
March 20, 2006, 8:09 AM UTC
Hello David,

No problem with posting the wrong log. It happens to the best of us. 8) Glad to hear that things are running better. Your log is looking good with only a couple of things to take care of.

I notice that you do not seem to be running antivirus software. AV software is ABSOLUTELY ESSENTIAL in today's digital world. AVG makes an excellent FREE antivirus client, as do AntiVir and avast!. There are also many "pay-for" programs such as Norton, McAfee and NOD32.

We need to disable your Microsoft AntiSpyware Real-time Protection as it may interfere with the fixes that we need to make.

Open Microsoft AntiSpyware.
  • Click Tools=>Settings.
  • In the left pane Click Real-time Protection.
  • Under Startup Options Uncheck Enable the Microsoft AntiSpyware Security Agents on startup (recommended).
  • Under Real-time spyware threat protection
  • Uncheck Enable real-time spyware threat protection (recommended).
  • Click Save button.
  • Close Microsoft AntiSpyware.
  • Right Click the Microsoft AntiSpyware icon on the taskbar.
  • Select Shutdown Microsoft AntiSpyware.

After all of the fixes are complete it is very important that you enable Real-time Protection again.

Run HiJackThis and click "Scan", then check(tick) the following, if present:

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = about:blank
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =

O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)

The following entries are OPTIONAL fixes. They are either known resource hogs or can be launched manually when needed. Disabling them may improve system performance. NOTE: Disabling these will NOT delete the program. They just will not launch at Windows startup.

O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
O4 - HKLM\..\Run: [SecureClean4RegManager] "C:\Program Files\WhiteCanyon\SecureClean 4\scregmanager4.exe"
O4 - HKLM\..\Run: [SecureClean4Tray] "C:\Program Files\WhiteCanyon\SecureClean 4\sctray4.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - Startup: Cleanup.lnk = D:\onictask.exe

With all windows closed except HiJackThis, click "Fix checked".

Post back a new log and let me know how things are going. :wave:

SpotCheckBilly
Big Dave 2004
March 22, 2006, 2:51 PM UTC
Hello Spot Check Billy,

I have followed your instuctions. Log Below.

I am perhaps totally wrong but 017 is still reading name server "=10.0.0.2" I thoght this was supposed to read name server "http://www.aol.com " ???? I f it should be could you tell me how to fix it.

Thank you in anticipation.#


David

Logfile of HijackThis v1.99.1
Scan saved at 14:46:08, on 22/03/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\Program Files\ewido anti-malware\ewidoctrl.exe
C:\Program Files\ewido anti-malware\ewidoguard.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\PROGRA~1\McAfee.com\PERSON~1\MPFSERVICE.exe
C:\Program Files\WhiteCanyon\SecureClean 4\scwatch4.exe
C:\PROGRA~1\McAfee.com\PERSON~1\MpfAgent.exe
C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\WINDOWS\system32\ctfmon.exe
C:\PROGRA~1\INCRED~1\bin\IMApp.exe
C:\HJT\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.whatis.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = ;127.0.0.1;<local>
R3 - URLSearchHook: (no name) - {BE89472C-B803-4D1D-9A9A-0A63660E0FE3} - C:\PROGRA~1\COPERN~1\COPERN~1.DLL
O2 - BHO: (no name) - {243B17DE-77C7-46BF-B94B-0B5F309A0E64} - C:\Program Files\Microsoft Money\System\mnyside.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O3 - Toolbar: Copernic Agent - {F2E259E8-0FC8-438C-A6E0-342DD80FA53E} - C:\Program Files\Copernic Agent\CopernicAgentExt.dll
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\Run: [AOLDialer] C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
O4 - HKLM\..\Run: [%FP%Friendly fts.exe] "C:\Program Files\VoyagerTest\fts.exe"
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Search Using Copernic Agent - res://C:\Program Files\Copernic Agent\CopernicAgentExt.dll/INTEGRATION_MENU_SEARCHEXT
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: (no name) - {193B17B0-7C9F-4D5B-AEAB-8D3605EFC084} - C:\Program Files\Copernic Agent\CopernicAgent.exe
O9 - Extra 'Tools' menuitem: Launch Copernic Agent - {193B17B0-7C9F-4D5B-AEAB-8D3605EFC084} - C:\Program Files\Copernic Agent\CopernicAgent.exe
O9 - Extra button: Copernic Agent - {688DC797-DC11-46A7-9F1B-445F4F58CE6E} - C:\Program Files\Copernic Agent\CopernicAgent.exe
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: Money Viewer - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - C:\Program Files\Microsoft Money\System\mnyside.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} - http://download.mcafee.com/molbin/share ... insctl.cab
O16 - DPF: {5F0C30E4-1E72-4DCC-85E5-57810F1CA97B} (McUpdatePortalFactory Class) - http://www.amiuptodate.com/vsc/bin/1,0,0,9/McUpdatePortal.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1127603840031
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1127603825881
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/activescan ... asinst.cab
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} - http://download.mcafee.com/molbin/share ... cgdmgr.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{899DF435-9E4B-4772-BE7C-A66B255496DB}: NameServer = 10.0.0.2
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
O23 - Service: AOL Spyware Protection Service (AOLService) - Unknown owner - C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\\aolserv.exe (file missing)
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido anti-malware\ewidoctrl.exe
O23 - Service: ewido security suite guard - ewido networks - C:\Program Files\ewido anti-malware\ewidoguard.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Macromedia Licensing Service - Unknown owner - C:\Program Files\Common Files\Macromedia Shared\Service\Macromedia Licensing.exe
O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee Corporation - C:\PROGRA~1\McAfee.com\PERSON~1\MPFSERVICE.exe
O23 - Service: SCWatch 4.0 - WhiteCanyon Inc. - C:\Program Files\WhiteCanyon\SecureClean 4\scwatch4.exe
ChrisRLG
March 22, 2006, 3:00 PM UTC
O17 - HKLM\System\CCS\Services\Tcpip\..\{899DF435-9E4B-4772-BE7C-A66B255496DB}: NameServer = 10.0.0.2
...(Verify that these ip addresses are for your isp's DNS Servers, if so, don't 'fix' these.)<--NOTE: If this is not your router address, fix this one please.


Big Dave 2004

That was what SpotCheckBilly (SCB) told you.

The IP 10.x.x.x is not on the internet, but is a computer on the LAN side of the router, or is the router itself.

It cannot be malware.

Please wait for any extra advise from SCB.
SpotCheckBilly
March 22, 2006, 10:27 PM UTC
Hello David,

The $64,000 question is, are you still unable to access the sites that started this whole process? My mistake, I should have asked you that sooner.

If you're still having problems, let's try having the sites reset their cookies:
  • Click Start=>Control Panel=>Internet options.
  • Under the Generaltab.
  • Click Delete Files button.
  • Place a check-mark in Delete all off-line content.
  • Click OK
  • Click Delete Cookies
  • Click OK=>OK
  • Exit Control Panel
  • Repeat for all users.
In Firefox:
  • Click Tools=>Options=>Privacy icon.
  • Click Cache tab.
  • Click Clear Cache button.
  • Click Cookies tab.
  • Click Clear Cookies Now button.
  • Click OK
  • Repeat for all users.
The good news is:

Congratulations! Your log looks clean - good work!

Below is my standard "Final Cleanup" and "All Clean" speech. Included in it are tips on how to keep your computer from being reinfected. They are simple to set up and simple to maintain, and I HIGHLY recommend that you follow them. (I use every one.)

Download, install and run Cleanup! from Steven Gould, then:

1. Click "Cleanup!"

(wait for the program to finish scanning your system, and selecting files to be removed.)

2. Exit the program and reboot the computer, if necessary.

For more information about using Cleanup! see here.

If everything is running ok, let's do the final cleanup...

1. Run "Disk Cleanup" and allow it to remove everything it finds.

2. If you've downloaded MicroWorld AV (MWAV), run it again - but don't scan, just click "Clear Log" and exit the program.

Please skip this step 3. Go to >www.trendmicro.com and click "Free Online Scan", then "Scan now, it's free!". Follow on-screen prompts.

4. Disable, then reenable System Restore; with a reboot in-between. Then immediately create a new system restore point manually.

Here are some tips, to reduce the potential for spyware infection in the future, I strongly recommend installing the following applications:
  • Spywareblaster => SpywareBlaster will prevent spyware from being installed.
  • Spywareguard => SpywareGuard offers realtime protection from spyware installation attempts.
  • How to use Ad-Aware to remove Spyware => If you suspect that you have spyware installed on your computer, here are instructions on how to download, install and then use Ad-Aware.
  • How to use Spybot to remove Spyware => If you suspect that you have spyware installed on your computer, here are instructions on how to download, install and then use Spybot. Similar to Ad-Aware, I strongly recommend both to catch most spyware
To protect yourself further:
  • IE/Spyad => IE/Spyad places over 4000 websites and domains in the IE Restricted list which will severely impair attempts to infect your system. It basically prevents any downloads (Cookies etc) from the sites listed, although you will still be able to connect to the sites.
  • MVPS Hosts file => The MVPS Hosts file replaces your current HOSTS file with one containing well know ad sites etc. Basically, this prevents your computer from connecting to those sites by redirecting them to 127.0.0.1 which is your local computer.
  • Google Toolbar => Get the free google toolbar to help stop pop up windows.
  • Use a Firewall => I can not stress enough how important it is that you use a Firewall on your computer. For an excellent article on Firewalls, why you should use one and a some of those available, see Computer Safety On line - Software Firewalls. I recommend ZoneAlarm or Sunbelts Kerio. ZoneAlarm is more user-friendly, but Sunbelts Kerio is considered more secure.
  • UPDATE!-UPDATE!-UPDATE! => This is, without a doubt, THE MOST IMPORTANT element in keeping your computer free of malware. Keep each and every one of your anti-malware tools AND Windows up-to-date with all current definitions and patches.
I also suggest that you delete your temporary files by deleting all files and folders that are in those folders (do not delete the temp folder itself), for example:
  • C:\WINDOWS\Temp\--->Everything After the \.
  • C:\Temp\--->Everything After the \.
  • C:\Documents and Settings\username\Local Settings\Temp\--->Everything After the \.
  • Repeat for all users.
Also delete your Temporary Internet Files and cookies:
  • Click Start=>Control Panel=>Internet options.
  • Under the Generaltab.
  • Click Delete Files button.
  • Place a check-mark in Delete all off-line content.
  • Click OK
  • Click Delete Cookies
  • Click OK=>OK
  • Exit Control Panel
  • Repeat for all users.
In Firefox:
  • Click Tools=>Options=>Privacy icon.
  • Click Cache tab.
  • Click Clear Cache button.
  • Click Cookies tab.
  • Click Clear Cookies Now button.
  • Click OK
  • Repeat for all users.
Empty the recycle bin:
  • Right-click the Recycle Bin icon on your desktop.
  • Select "Empty Recycle Bin".
  • Repeat forall users.
Note: You can also do the above steps using a program such as Cleanup! from Steven Gould, ATFCleaner by Atribune©, or CCleaner.
PLEASE NOTE: The above steps should be done on a regular basis.

Also, please see: So how did I get infected in the first place?

Let me know if you're still having problems, and we can do some more digging. :wave:

SpotCheckBilly
Big Dave 2004
March 24, 2006, 10:09 PM UTC
Hi Spot check Billy,

Thank you for your latest suggestions.
I am sorry to say the answer to the $64,000 questions is "No" I still cannot access Microsoft, Mcafee,
Whatis etc. I have found out now that I cannot access Ebay, Wanadoo and a few other sites that I use fairly often.


Your first two suggestions are things I do regularly (cleaning up Internet Explorer and Firefox) but I have done it
again anyway. I have also run MS Cleanup and did a Defrag.
I downloaded Steven Goulds Cleanup and ran it.and as suggested.


I downloaded MVAV and did not scan.

I tried to download a couple of your suggestions but could not get onto the websites or I could not download from them.
I tried on I.E. and firefox.

I then went to Start> Help and Support.(To turn off Systyem Restore) A sign came saying that
Help & Support was not available. I.E has also disappeared from both Desktop and All programmmes.
Any ideas how to restore them. I thought of going to "System restore" through "find and I could run it but
prefer to see what you say.

Thank you for your continuing help.

David