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Help me, malware problem.

Unread postby alexypm » March 19th, 2021, 12:27 am

Hello all experts,

Recently all of my dropbox file are being converted to .ygkz file type, thus cannot be open. I am just a ordinary laptop user that does not have much knowledge on computer and malware.

I have to rescue on of the file which is very very important to me. anybody can help me? I have do some reading and try to do steps base on some guideline given from certain website. Due to my limited knowledge, end up with frustration and helpless.

Try to upload the file here, but the extension ygkz is not allowed.

Regards,
Alex Yong
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Re: Help me, malware problem.

Unread postby pgmigg » March 19th, 2021, 12:49 am

By posting just a description of your problems it is likely that your topic will be passed by and you will not receive the help you're looking for.

We need to know what's running on your computer so we can give you appropriate instructions.

May I draw your attention to THIS topic, which you should have read, and which tells you what we need you to post so that we can help you.

This topic will now be closed.

If you still need help, please start a new thread with:
  • FRST.txt
  • Addition.txt
  • Details of your problems.

If for any reason you can't run FRST, please let us know in your post.
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